Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther | Page 20

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
311 Reviews
4.8

311 Reviews

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311 Reviews of Tom Lowther

January 16, 2024

Dealership Rating
Employee Rating

Service counter rep did best to identify the issue. Appreciate the attentiveness. Also like when the rep comes into waiting room and walks through diagnosis and any necessary steps. More

by Barb McCarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Heiser Toyota responded

Thank you for your business and this review, Barb. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

Dealership Rating
Employee Rating

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now the More

by FRANCESCA.P.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2024

Heiser Toyota responded

Francesca, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 07, 2024

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Employee Rating

I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After More

by Marissa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall , Tom Ripple

Jan 07, 2024

Heiser Toyota responded

Thank you, Marissa, for the kind words for Tom and Brian! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 31, 2023

Dealership Rating
Employee Rating

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t More

by Dave Hoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Heiser Toyota responded

Dave, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Jan 01, 2024

Dave Hoyer responded

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!!

December 14, 2023

Dealership Rating
Employee Rating

Good service and follow up on trunk leakage. Thomas is my service advisor and he is doing great job. Keep it up the good work. More

by Adeeb C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

Dec 15, 2023

Heiser Toyota responded

Adeeb, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 08, 2023

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Employee Rating

Excellent sales staff made purchasing a new car a breeze. Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). More

by duanpol
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Chad Covert

Dec 10, 2023

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 05, 2023

Dealership Rating
Employee Rating

Good customer service experience. Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser More

by FRANCISCO ROSAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Porter

Dec 05, 2023

Heiser Toyota responded

Francisco, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

Dealership Rating
Employee Rating

Helpful and knowledgeable service department. My salesperson Jorgo, constantly goes above and beyond to ensure my experience is nothing short of excellent. More

by NMELLIS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Jorgo was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

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Employee Rating

Great service. Gave me a discount on a new tire because my old tire couldn’t be fixed. More

by AGAGNON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

Dec 01, 2023

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

Dealership Rating
Employee Rating

Wait times for work on Prius are minimal, very nice facilities for checking in for service and wait area for service being done. More

by jadollh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas, Peter Miszewski , Frank

Dec 01, 2023

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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