Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther | Page 20

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
212 Reviews
4.8

212 Reviews

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212 Reviews of Tom Lowther

August 27, 2023

Dealership Rating
Employee Rating

Great service. Advised to take care of 30,000 mile services. Appreciated advice. Finished in good time. More

by Trucker Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 27, 2023

Dealership Rating
Employee Rating

Service was performed well and at a very good price with an emailed coupon. The staff was very friendly and the work was done very quickly. More

by MaDaHada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 27, 2023

Dealership Rating
Employee Rating

Great customer service everyone made me feel at home, and that I my truck was in good hands.. More

by T_MCRAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Dealership Rating
Employee Rating

Tom is easy to work with and very personable. There was damage to my vehicle but it had nothing to do with Tom and he's doing his best to handle the situation. More

by AARONLUCENTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 22, 2023

Dealership Rating
Employee Rating

Great service as always. Would highly recommend Heiser Toyota to family and friends! Everyone is friendly and always give great updates about your vehicle More

by Katie55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2023

Dealership Rating
Employee Rating

Tom with Toyota was so amazing. They were respectful, communicative and kind. Hands down the best experience I’ve ever had. More

by Yasmine Faouzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2023

Dealership Rating
Employee Rating

Great service. Fair prices. Awesome people to work with! Always trustworthy, and reliable for all of my cars needs. More

by Mike Peck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2023

Dealership Rating
Employee Rating

Everyone was great, pats on the back all around lol. Great experience, idk what else to write. Thanks! More

by SANTIRODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2023

Dealership Rating
Employee Rating

The place is very friendly and clean. Service was done very quickly. Unfortunately, I had an issue with my car service before at this site - one oil change was skipped due to "a gap betwe More

by YIFOBEB442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 20, 2023

Dealership Rating
Employee Rating

I appreciate Toyota Tom for all his time helping me understand my tire issue. The wait was not good but any updates or communication would have been better. More

by MANISHMODY_IT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

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