311 Reviews
Write a Review311 Reviews of Tom Lowther
January 16, 2024
Service counter rep did best to identify the issue. Appreciate the attentiveness. Also like when the rep comes into waiting room and walks through diagnosis and any necessary steps. Appreciate the attentiveness. Also like when the rep comes into waiting room and walks through diagnosis and any necessary steps. More
January 16, 2024
Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now the Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck. More
Other Employees Tagged: Kevin Garski, Shahat Mohamed, Joe Kuckuk, Vincent Lor, Chad Covert, Peter Miszewski, Matt Foti, Joshua Porter , Shardai Flores
January 07, 2024
I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations! More
Other Employees Tagged: Brian Crandall , Tom Ripple
December 31, 2023
They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!! More
Other Employees Tagged: James Hicks III, Chad Covert, Jakub Kania, Colt Grandstaff, Matt Foti
December 14, 2023
Good service and follow up on trunk leakage. Thomas is my service advisor and he is doing great job. Keep it up the good work. Thomas is my service advisor and he is doing great job. Keep it up the good work. More
Other Employees Tagged: Peter Miszewski
December 08, 2023
Excellent sales staff made purchasing a new car a breeze. Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). More
Other Employees Tagged: Jorgo Ndina, Chad Covert
December 05, 2023
Good customer service experience. Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser More
Other Employees Tagged: Joshua Porter
November 30, 2023
Helpful and knowledgeable service department. My salesperson Jorgo, constantly goes above and beyond to ensure my experience is nothing short of excellent. My salesperson Jorgo, constantly goes above and beyond to ensure my experience is nothing short of excellent. More
Other Employees Tagged: Jorgo Ndina, Joe Kuckuk, Vincent Lor, Jakub Kania, Joshua Porter
November 30, 2023
Great service. Gave me a discount on a new tire because my old tire couldn’t be fixed. Gave me a discount on a new tire because my old tire couldn’t be fixed. More
Other Employees Tagged: Joe Kuckuk
November 30, 2023
Wait times for work on Prius are minimal, very nice facilities for checking in for service and wait area for service being done. facilities for checking in for service and wait area for service being done. More
Other Employees Tagged: Roger Droukas, Peter Miszewski , Frank