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Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout | Page 2

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.8
150 Reviews
4.8

150 Reviews

Write a Review

150 Reviews of Tom Trout

April 11, 2026

Dealership Rating
Employee Rating

Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Crystal Thompson, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

Dealership Rating
Employee Rating

Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith , Eddie Shadgett

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Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 26, 2026

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Employee Rating

Every time I visit Toyota Of Cleveland it is a world class experience. The whole team at Toyota Of Cleveland is amazing More

by CCHOATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tubbs

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Mar 26, 2026

Toyota of Cleveland responded

We’re grateful to have you as a customer! Thank you for choosing Toyota of Cleveland and for sharing your support for our team!

February 13, 2026

Dealership Rating
Employee Rating

Excellent sales and service with over the top customer care! Thanks so much especially to Caleb Craig and service manager Tom for a great experience. More

by Tromboneguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane DeFoor, Justice Goodner , Caleb Craig

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Feb 15, 2026

Toyota of Cleveland responded

We’re so grateful for your business and your excellent review, Tromboneguy. Thank you for choosing Toyota of Cleveland and for sharing your support of Caleb, Tom, and the team!

January 05, 2026

Dealership Rating
Employee Rating

Always friendly when you come in. Keep you updated and are considerate of your time More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Shadgett

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Jan 05, 2026

Toyota of Cleveland responded

Hi Don! We appreciate your shoutout to our team at Toyota of Cleveland! We'll see you next time!

December 13, 2025

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Employee Rating

I love my Rav. And you take good care of it. Thanks for all you do. More

by melvak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Toyota of Cleveland responded

Hi Melvak! Thank you for leaving us this five-star review and for your kind words about our service team at Toyota of Cleveland! We'll see you next time!

December 04, 2025

Dealership Rating
Employee Rating

Toyota of Cleveland is excellent customer service in every dept . We use but from Toyota Knoxville and you felt like take a number. We decided it was time for a change in dealership . But the last 2 tru More

by Kitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Keith

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Dec 05, 2025

Toyota of Cleveland responded

Thank you for your kind words! We're glad to hear you had a great experience at Toyota of Cleveland. We look forward to assisting you with your future Tundra purchase. Safe travels!

November 20, 2025

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Employee Rating

Thank you for the excellent service. This was a good experience from the time of check in till delivery More

by BJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Nov 20, 2025

Toyota of Cleveland responded

Hi BJ, we're delighted to hear you had a great experience from start to finish at Toyota of Cleveland. We appreciate your business! Safe travels!

October 17, 2025

Dealership Rating
Employee Rating

Amazing dealership! From service to the sales people! The Managers and finance people are the best! 20 out of 10 recommend. More

by Cggentry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Alton, Shane DeFoor, Justice Goodner, Josh Howard, Angelia Caronia , Eddie Shadgett

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Oct 20, 2025

Toyota of Cleveland responded

Thank you for the stellar rating and recommendation! We're so happy to hear that our team made your experience at Toyota of Cleveland exceptional from start to finish. See you next time!

September 29, 2025

Dealership Rating
Employee Rating

The service technician was personable, courteous and professional. The service was completed per request and promptly, More

by rbusse53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

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Sep 30, 2025

Toyota of Cleveland responded

We are pleased the Toyota of Cleveland team took such great care of you! Thank you for choosing our dealership and for sharing your experience. We wish you safe travels ahead!

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