Tom Yerace

My experience was pleasant. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. More

by JGALLA88 Verified Customer Verified Customer

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Kristy is amazing as always…. My go to car girl. Ganley ford should be proud to have her on their team. My go to car girl. Ganley ford should be proud to have her on their team. More

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The service dept was awesome. Had a great experience, they had me in and out. Had a great experience, they had me in and out. More

by Jeruito Verified Customer Verified Customer

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Austin was very responsive and communicated with us throughout the process. We appreciated his tutorial about the car’s features. throughout the process. We appreciated his tutorial about the car’s features. More

by foxinstitute Verified Customer Verified Customer

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Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More

by andysamuel18 Verified Customer Verified Customer

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Review of Ganley Ford Dealership and Body Shop I strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warra strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warranty repair. I initially began the process with Gillingham Ford in June 2024, where the service manager was transparent about their impending acquisition by Ganley and even warned me that the body shop Ganley used was not one he would recommend. Once Ganley took over, the service experience declined dramatically. My warranty claim was not approved until October 2024, after months of delays and repeated follow-ups on my part. Despite approval, the dealership pushed repairs into 2025, citing weather concerns. It wasn’t until April 2025—nearly a year after initiating the claim—that my truck finally went into the body shop. From the beginning, the repairs were mishandled. I had informed the dealership that my truck was fully ceramic coated, yet they failed to pass this on to the body shop. Predictably, the new paint failed almost immediately, peeling in the same areas as the original defects. Other issues included broken clips, poor panel fitment, sanding marks, and mismatched paint. When the vehicle was returned for correction, I was assured by the dealership that the body shop manager had reviewed and fixed the issues. In reality, the manager later admitted he had been on vacation, had not inspected the truck, and was never informed about the ceramic coating. He acknowledged that painting over the coating likely caused the recurring problems. The back-and-forth continued for months, with both the dealership and body shop blaming each other. Even Ken Ganley himself admitted in writing that each party was sticking to their own version of events, leaving me caught in the middle of a communication breakdown. My truck spent over 90 days at their body shop in 2025. When it was finally returned in September, the workmanship was unacceptable—dirt embedded under the paint, heavy sanding marks, scratches on every panel, and carelessness with the bed liner. At that point, the dealership offered either another repaint or a trade toward a new truck. Given the diminished value of a repeatedly repainted vehicle, I chose the trade. Even that process was unnecessarily adversarial—they attempted to reduce the agreed trade value, manipulate financing despite my preapproval, and overcharge me nearly $6,000 in taxes until I pointed out the error. Throughout this ordeal, I had hoped Ganley would take accountability, work with Ford on my behalf, or at least offer some form of good faith resolution. Instead, the focus seemed entirely on maximizing profit. The GM even dismissed my concerns by highlighting how much above MSRP they had been selling trucks to celebrity clients, rather than showing any willingness to support a loyal customer. In the end, I spent over 14 months fighting for a resolution, endured multiple failed repairs, and was left with the impression that customer service and accountability are simply not priorities for Ganley’s dealerships or body shops. Conclusion: My experience reflects a troubling lack of transparency, professionalism, and customer care. I would strongly caution anyone considering doing business with Ganley dealerships or their body shops. More

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Kristy is a true asset…. .you should be proud to have her ! From the moment I walked into the dealership, her warm welcome to her knowledge won me over. Hats off to you ….. .you should be proud to have her ! From the moment I walked into the dealership, her warm welcome to her knowledge won me over. Hats off to you ….. More

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Excellent Ford personnel with uncompromising standards. Tom treats guests with genuine concern to meet their needs. He is the reason we keep coming back to Ganley Ford again and again and again and send ou Tom treats guests with genuine concern to meet their needs. He is the reason we keep coming back to Ganley Ford again and again and again and send our friends and family, too. More

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All the staff at Ken Ganley Ford Parma were incredible to work with. My salesperson Pam Koglman was exception. John Ruper was also wonderful to work with. I can’t say enough wonderful things about my car work with. My salesperson Pam Koglman was exception. John Ruper was also wonderful to work with. I can’t say enough wonderful things about my car shopping experience with Pam, John and all the crew at Ken Ganley Ford Parma. And thank you so much Tom :) More

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I’ve been buying my cars from Ganley for many years. Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone a Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone at Ganley Ford! Love my new car! More

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