Toni Ivanovic

Management is very Unprofessional and rude and they are supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from y supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from your team about when your vehicle is ready If you have a set date from the paperwork issued at the service counter you would expect that date for your car to be ready If your car isn’t ready and they need more time it’s up to you as a customer to call and speak with staff and ask them if they are done with your vehicle If you need more time with a customer vehicle I think that day or day after a phone call should be place to the customer Then when you decide to call and ask what’s going on it’s a problem that you called about your property The management team has no respect for customers , the manager for the service department hung up the phone while I was asking questions about my vehicle At no point was I rude to the manager or raised my voice or anything to get such a bad experience with him. Then I called back To finish gathering information from management Spoke with phone agent who transferred me multiple times and place on the call hold with music for over 3/4 mins each time only to be told that he not available for customers and they don’t know why he not answering and no one else was available It appears that you guys don’t have any polices that prevent staff from “Looking out for each other “ because it seems if you ask any questions to staff via telephone you will get the phone disconnected and all of a sudden there is no service More

by SEANPAYNEJ Verified Customer Verified Customer

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Good service and people timely and on time prompt to let you know about problems you know about problems More

by MICHAELHICKEYJR Verified Customer Verified Customer

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My last service was a oil change and oil was all over my engine bay engine bay More

by JACK_FLACK Verified Customer Verified Customer

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Family Hyundai is the best dealer, everyone is very polite and friendly.so I definitely recommend it. polite and friendly.so I definitely recommend it. More

by Cris Verified Customer Verified Customer

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I've been treated well at this dealership at every level. O Jocelyn, the salesperson who sold my vehicle and my wife's vehicle was professional and perhaps the best experience I've ever had buying a car. Ma O Jocelyn, the salesperson who sold my vehicle and my wife's vehicle was professional and perhaps the best experience I've ever had buying a car. Management was very good too. More

by DESCALANTE1961 Verified Customer Verified Customer

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The Best Ever! Awesome place to Buy A Car! Kristie.. Beautiful! She Goes Above and Beyond! If I ever buy another car, it will be from her.. Awesome place to Buy A Car! Kristie.. Beautiful! She Goes Above and Beyond! If I ever buy another car, it will be from her.. More

by RIFFNLIX Verified Customer Verified Customer

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Service is always great, Mike, Joe and the whole team are awesome, they had my car looked and had fixed quick, the parts department always has what I need in stock. awesome, they had my car looked and had fixed quick, the parts department always has what I need in stock. More

by Marc D Verified Customer Verified Customer

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Kept me well informed of the issue. Took care of the issue with speed and efficiency. Took care of the issue with speed and efficiency. More

by Ktrajcevski Verified Customer Verified Customer

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My car was 1 month old and the battery died. I had it jumped and was told to bring it in and they would replace the battery. Not the case. I was told that it would be a couple days. They gave me I had it jumped and was told to bring it in and they would replace the battery. Not the case. I was told that it would be a couple days. They gave me a crap rental to drive home. Service people were rude. Also, the 2025 Kona does not have a lock out key in the fob. So I had to have parts order me one at a cost of $85.00. Not happy with the entire situation. More

by SMHUSTON18 Verified Customer Verified Customer

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It was good just a long wait even with appointments it’s more than likely over an hour more than likely over an hour More

by KEVA.TERRY.JACKSON Verified Customer Verified Customer

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