Toni Spille | Page 2

Great customer service. Scott was very professional and helpful. Everyone at Delaware Cadillac are always so kind. We will always recommend Delaware Cadillac to our friends and family helpful. Everyone at Delaware Cadillac are always so kind. We will always recommend Delaware Cadillac to our friends and family More

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Excellent, straightforward and informative. Drew Baker was responsive and friendly, as was Harry Boyer. The transaction was efficiently completed in a friendly manner. I will recommend the dealership as was responsive and friendly, as was Harry Boyer. The transaction was efficiently completed in a friendly manner. I will recommend the dealership as well as Cadillac! More

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I’ve tried at least (3) other times to write this, have been interrupted for some reason, and it disappears! Her we go again! Working with James was absolutely wonderful! He couldn’t have been more pati been interrupted for some reason, and it disappears! Her we go again! Working with James was absolutely wonderful! He couldn’t have been more patient with us! I’m sure the Vogt’s will go down in his history as being one of his more “challenging” sales! Who else would drive to Knoxville, TN to pick up a trade?! Yes, that would be us! I truly love my new 2020 XT5, Premium Luxury that James (and, Harry!) made happen! ❤️ Thank you all! ❤️ More

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I bought a Cadillac 2 months ago from Delaware Cadillac and I love it! Mike Cassidy was my salesperson and he was awesome from start to finish. I’ve owned a BMW X5, Mercedes slk 230, and an Audi A4 and I h and I love it! Mike Cassidy was my salesperson and he was awesome from start to finish. I’ve owned a BMW X5, Mercedes slk 230, and an Audi A4 and I honestly don’t think I’ll buy anything other than a Cadillac from now on. I’m also relieved I wont have to pay the ridiculous maintenance and repair fees that I paid with the German automakers. Do yourself a favor and check out Delaware Cadillac first. Ask for Mike Cassidy. More

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First time I ever bought a car on my first trip to a dealer. James did a great job making me feel comfortable with the the car, the dealership and the lease I got. Every piece of process was pleasant. dealer. James did a great job making me feel comfortable with the the car, the dealership and the lease I got. Every piece of process was pleasant. I even got to try out the self parking. More

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James is very good at his job. He explained the features in the CT5 very well and showed us how to work everything. He also completed the set up features for us. I would definitely send family and friends t in the CT5 very well and showed us how to work everything. He also completed the set up features for us. I would definitely send family and friends to see James. Thank you More

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Mike Cassidy crushed it. He was very knowledgeable about all makes and models, not just Cadillac. He listened to our needs and helped us select a vehicle that will serve our family well. all makes and models, not just Cadillac. He listened to our needs and helped us select a vehicle that will serve our family well. More

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Service department is the worst. After several attempts via phone calls and email to contact Bobby Jones with no response, I had to mention on my last attempt to reach out to the owner of the dealership to via phone calls and email to contact Bobby Jones with no response, I had to mention on my last attempt to reach out to the owner of the dealership to get a return call. This is not the first time I have experienced issues however it will be the last time as I will not be returning to the service department. More

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Outstanding quality knowledge staff and service. Outstanding personnel and showroom environment. Quality service department with a talented and knowledgeable staff. Polite sales force with up to date Outstanding personnel and showroom environment. Quality service department with a talented and knowledgeable staff. Polite sales force with up to date training. Harry Boyer is a quality and honest person with a host of skills. He is a credit to the dealership, and displays superlative leadership skills. More

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Still waiting for 2nd key I purchased a CTS from them in December of '17. While purchasing the car from Kevin I had inquired about a 2nd key fob as the car only had one. He s I purchased a CTS from them in December of '17. While purchasing the car from Kevin I had inquired about a 2nd key fob as the car only had one. He stated that he would take care of it but it would take a couple weeks. After months went by I both emailed him and left messages for him, never to hear back from him. Now a year later I knew I had to come back for service as my seat wasn't working properly. I then at a suggestion of a friend wrote a bad review about having to wait a year for a key fob. This was answered immediately by the GM stating that I should email Kevin and he would take care of it. Kevin set me up for a service. I went early this morning and had my seat fixed, which they did with no problem. When inquiring about the key the service woman, who is extremely nice, said everyone in sales is busy in a meeting and without them signing off on it she could not get me a key. I really don't understand the poor level of service that they provide. How does it take a year to get a key fob? I had constant calls and emails when I was inquiring about purchasing the vehicle. Once you buy it they seem to forget about you. More

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