Vic Castagna | Page 40

Kristen our salesperson was absolutely wonderful.She was very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure at all and went above and beyond to satisfy our needs. Vic in the finance department was also very nice and helpful as well. The service department however was another issue.My XT5 had a rattle in the interior of the vehicle and after 2 separate visits to the service department to repair the vehicle the noise is still there.After my first visit the service department did not have a copy of the repair order so that I was unable to see how they repaired the vehicle. Tony my service advisor said that Joe the service manager would e-mail me a copy of the repair order yet after 2 days had passed I still did not receive a copy of the repair order.I called the service department and spoke to Joe the service manager and he told me that Tony the service advisor would e-mail a copy of the repair order.I asked Joe the manager while I had him on the phone what was the repair for the rattle and he told me that it was coming from the instrument cluster. Another day had passed and still no copy of the repair order.My wife called the service department and spoke to Joe the service manager and said that we have not received a copy of the repair order.Joe told my wife that Tony was supposed to e-mail to me a copy. Finally after 3 days had passed and multiple phone calls I received the repair order.The repair stated that the rattle was coming from the glove box and that they tightend the glove box latch even thought I was told by Joe the manager that the noise was coming from the instrument cluster. When i brought my vehicle in the second time to be fixed for the same complaint Tony the service advisor called me and said the car was fixed and that I can come to pick up the car.The service department closes at 4:30 and i arrived at 4:13.The service receptionist handed me a copy of the repair order and told me to sign it.I was reading the repair order first to see what was done and I guess I did not sign it fast enough for her she told me sign the repair order again.Very unprofessional.Tony the service advisor and Joe the service manager were sitting in the service department and completely ignored my wife and I.Neither one of them came over to us to at the very least go over the repair order. The service receptionist told me that my car was right in the front.The car was parked in the parking lot so far that i had to press the horn button on my key fob to find it.There was the plastic seat cover,paper floor mat and the service number inside the car which should have been removed. The repair order stated road tested vehicle and could not duplicate customer's concern on line 1. On line 2 it was stated that both rear seat bolts were tightened. Road tested ok. If you could not duplicate the noise on line 1 why were the rear seat bolts tightened. I would not recommend Savant Cadillac for anyone to purchase a car not because of the sales department but if you have to bring your car in for service good luck. . More

by Peter Verified Customer Verified Customer

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I am pleased to say that Dina was/is extremely helpful and knowledgeable when it comes to the Cadillac brand. She always was there for me whenever I had questions and she is very personable and friendly. and knowledgeable when it comes to the Cadillac brand. She always was there for me whenever I had questions and she is very personable and friendly. Vic, the business manager, is also very kind and a straight shooter. They both made the entire experience of purchasing my new 2021 Escalade ESV a breeze. I highly recommend them and Sarant Cadillac to anyone looking for a Cadillac. More

by Danny NY Porsche Verified Customer Verified Customer

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Everything was excellent from the salesperson to the service and credit department, very reliable dealership. I would definitely recommend them to my friends and family. service and credit department, very reliable dealership. I would definitely recommend them to my friends and family. More

by norly92 Verified Customer Verified Customer

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Very satisfied very professional I would highly recommend Sarant Cadillac. It was the easiest and most pleasurable experience purchasing a car. I highly recommend them. Sarant Cadillac. It was the easiest and most pleasurable experience purchasing a car. I highly recommend them. More

by STACYV724 Verified Customer Verified Customer

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very satisfied so far i will update when i need service or any other kind of assistance Sal was very accommodating salesman feel like i made a friend. or any other kind of assistance Sal was very accommodating salesman feel like i made a friend. More

by JMMARRO331 Verified Customer Verified Customer

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I have been a long time customer. I like the fact that sales people are very professional and knowledgeable, and especially not pushy. I will continue to use Sarant Cadillac for my future needs. sales people are very professional and knowledgeable, and especially not pushy. I will continue to use Sarant Cadillac for my future needs. More

by HEALTHNOT Verified Customer Verified Customer

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I usually deal with City Cadillac...Sarant is on a whole different level. They are professional, helpful and do a great job. Will definitely recommend. different level. They are professional, helpful and do a great job. Will definitely recommend. More

by BARS6011 Verified Customer Verified Customer

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prompt polite knowledgeable...didn't shop around so i'm hoping i paid a competitive price for the xt6...i have purchased cars from sarant before and was very satisfied hoping i paid a competitive price for the xt6...i have purchased cars from sarant before and was very satisfied More

by RKLINOFSKY Verified Customer Verified Customer

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My sales person was excellent and she addressed all my needs. She found me the SUV Cadillac XT5 in the color and interior that I requested. It was a pleasure working with her and would recommend her to needs. She found me the SUV Cadillac XT5 in the color and interior that I requested. It was a pleasure working with her and would recommend her to family and friends. I look forward to seeing her again when I lease a SUV at your dealership. More

by ERICAJAY Verified Customer Verified Customer

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Eli Torres was very professional in the way he introduced himself and questioned me about my past employment. It turned out that i qualified for a program that had discounts that gave me the best possible ra himself and questioned me about my past employment. It turned out that i qualified for a program that had discounts that gave me the best possible rate on my new Cadillac CT5. More

by NICKKARAHALIAS Verified Customer Verified Customer

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