"JLR Seattle is always top notch in customer service. Since I purchased my 2021 Discovery I’ve had nothing but good things to say. On my last minor service appointment, Gabe was very helpful, professional, and friendly. "
"Just don’t make the mistake of getting stuck with Jedidiah (Jay) Favorite. Been buying Land Rovers from this dealership and Momentum before it since the early 90s. Momentum didn’t seem to decline the way this place did when RW sold them both to Sonic. It’s probably my perception for the nightmare this guy made all three service visits these last two years (paperwork says 6/14/19).
He actually even gossiped and smeared a customer to coworkers LMFAO so unless you wanna pay for the privilege of being in the running for his next blame target don’t waste your money…Because even if you waste time xxxxxxx-up sending gift certificates apologizing to him for what he did wrong (they were a thank you, but an obvious indication that I was well-meaning) — he’s not interested.
I can only speak from my own experience but Jeff at Porsche back in the day never got triggered by me minding my own business and neither did any of their Land Rover BMW or Jag service advisors. Yes I’ve been at it that long. Avoid this place.
FYI west Houston Land Rover is the only local JLR d’ship not owned by this one’s parent company"