I had a terrible experience getting my car serviced (or... - fede
I had a terrible experience getting my car serviced (or should i say lack thereof) at land rover of fort lauderdale.
firstly, i called in to schedule an appointment and was shocked to see that there were no spots available for 2 weeks . 2 weeks?! thats crazy! we have been leasing a BMW for almost 3 years now, and have never had any issues booking appointments more than a few days out, even with loaner.
the day of my appointment, we had a couple unexpected things come up the morning-of, so i called and asked to shift my appointment by 45 minutes. the lady i spoke to was very kind and said "no problem". awesome.
I actually was able to arrive a little bit earlier, so only around 30 minutes after my scheduled time. when i got there, I was informed that the loaner that we had originally booked was no longer available since i was late.
first of all (and lets make this clear), i was not late, i had called ahead of time to change my appointment. second, how is it possible that in the interim 30 minutes, the loaner car had been given away? i could understand a scenario where i hadnt called and they just assumed a no-show, but this was not the case for my appointment.
my assumption: there was never a loaner car to begin with and they used this as a cover up excuse. VERY unprofessional.
they also tried to give me a hard time since we leased our car from another dealerhsip out of state bc the pricing at this specific dealership was off the charts high (presumably preying on wealthy (elderly) people from the boca/west palm area who dont know much about leasing). im sorry, but a land rover is a land rover and should not matter where it is leased from.
we will not be bringing our car here for servicing in the future.
Read More