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Thank you for fixing my precious car. Appreciate updates... - SK
Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.
Persistently dedicated until the problem is solved - LR4 2011
Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or more rare diseases. Fortunately, Land Rover Frisco has a hands on professional manager. Jason never gets frustrated, and calmly persists in seeking solutions. Two of his ace service advisors are AJ and Ross. Amazing temperament and more courteous than you would ever expect. Both are extremely knowledgable, and respectfully value your time and the investment made in your vehicle. Many thanks for fine work. Anthony
Archie took care of business! - claytongibson
I purchased my first Jaguar XE from Jaguar DFW a few days back and stopped by to have a few minor items attended to with Service Associate Archie Gibbs. Archie was incredibly helpful and confidently handled my requests with a very professional attitude. I was kept informed of updates throughout the process and really appreciate how Archie took care of me. I have heard of Park Place service being exceptionally good, but even I was astonished by just how well Archie handled everything. Archie is a real compliment to Jaguar DFW.
I look forward to passing on my thoughts to friends and family.
Top Reviewed Service Specialists At This Dealership
They were friendly and helpful. Joe took care of it and... - Susu
They were friendly and helpful. Joe took care of it and they were able to service my car that day! It was easy and they washed it
Awesome place to take your car they take awesome care of... - Angel Rodriguez
Awesome place to take your car they take awesome care of you. They keep in touch with you to let you know what’s happening with your vehicle. Landon was an exceptional customer service
They have the WORST customer service at this dealership.... - Angr03
They have the WORST customer service at this dealership. I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this dealership
Dropped car off at 0830 for replacement of faulty tire... - Roger Horton
Dropped car off at 0830 for replacement of faulty tire pressure guage. Work was completed within an hour. Waiting area was clean and comfortable (.And socially distanced as well ). All in all a seemless experience. Thank you Michael Quinones
Excellent service. Would recommend Kevin as he is... - Jblueskov
Excellent service. Would recommend Kevin as he is courteous and thorough. Very patient and reliable. Very trustworthy. Overall a great service experience. Thanks, appreciate you Kevin.
Watch out and be careful when you take your vehicle! - N. Oaxaca
Watch out and be careful when you take your vehicle to this dealership!
In May 2019 I took my Landrover Evoque to Garcia Landrover of El Paso for a simple oil change and tire rotation. A service that was supposed to be routine became a nightmare. My vehicle's lug nuts WERE NOT tightened after the tire rotation and my wheel flew off in the middle of Mesa.
After picking my vehicle up at the dealership, I began my drive back home to the west side of El Paso. Almost immediately I heard a horrible, loud noise coming from the front of the car. I immediately exited the freeway and called my service advisor. I explained to him what was happening, and he stated that everything was fine and assured me that the technician had test driven the vehicle before I picked it up. Against my better judgement and trusting his, I continued to drive my vehicle, but the noise continued to get worse. I again stopped the car and called the service advisor at which time he repeatedly told me that everything was fine. I was driving slowly up Mesa, the noise continued to get worse, all of the sudden I heard a loud crashing sound - my tire had completely fallen off of the car. I happened to be in front of a fire station and the firemen ran out to help me. They had to pry the door open in order for me to exit the vehicle. There was extensive damage to my car. I contacted Landrover immediately assuming that they would send someone out to help me, but they did not seem to be bothered by what had happened. They stated that they would call a tow truck, but after waiting in the hot sun for an hour and a half a police officer called one and they arrived immediately. Nobody offered to come and pick me up and stated that the service department was closing at 1:00pm on Saturday so if I wanted a loaner I would need to pick the keys up from the General Manager. When I arrived at the dealership, he was not only not sympathetic, but completely indifferent.
Not only is their work obviously shotty, but they do not care about their customer's wellbeing. I can't imagine what would have happened if this occurred on the freeway of if I had my young child with me. I would recommend taking your Landrover anywhere else to be serviced, but here.
Leased a Hybrid sport 3 months ago. Has been in the shop... - Tom Fricke
Leased a Hybrid sport 3 months ago. Has been in the shop 3 times. Most recent time approaching 4 weeks. They have no idea how to fix it, no concern or sense of urgency and you can’t get anyone from NJ or the UK to even return an email. Asked for money back but that is totally getting ignored. We are running out of options.
SERVICE DEPT/SERVICEDEPT MANAGER - SCORPIO0820
SO HAD RECALL FOR MY DASH AND TECHNICIAN FORGOT TO REPLACE A BULB IN THE DASH THAT CONTROLS TRACTION CONTROL , SO NOW THAT i AM TRYING TO GO BACK TO GET THAT DONE, MANAGER IN SERVICE REFUSES TO FIX IT, BUT HE WANTED ME TO PAY FOR SOMETHING HIS TECHNICIAN FORGOT TO BEGIN WITH! I WILL NEVER GO BACK HERE FOR ANY RECALLS EVER AGAIN OR ANY SERVICE REPAIRS. I WAS CONSIDERING BUYING A NEW VEHICLE, WILL .NEVER GO TO FREEMAN TOYOTA FOR A NEW VEHICLE OR ANY REPAIRS.
Complete fraudulent misleading seller - Fraudavoider
Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can
My wife and I have never been more disgusted Absolutely... - Corromolto
My wife and I have never been more disgusted Absolutely worst service. They called us to come and pick up our new car. Once we arrived after 45 minutes drive they made us wait for 20 minutes while they were negotiating a better deal for the same car in their office with new prospective buyers
The manager then came out to tell us the car was not available anymore as they were able to sell it for a few hundred dollars more and therefore there was nothing they could do for us. Terrible display of customer service. We felt bullied and disrespected. What kind of business screws you for a few hundred dollars on a done deal? The worst part is the sale Manager did not care at all and simply shrugged his shoulders and turned his back on us and walked away.
Unreliable, unfair, non caring. I would have rather see this punch coming directly to my face but these people stubbed us in the back instead. Do not deal with Jaguar Range Rover of North Houston
They screw you for pennies and laugh in your face and sleep very well at night.
They have had my car for two weeks and first they said my... - Litlangece
They have had my car for two weeks and first they said my wiring was a insurance claim. Then after a week they came back and said no it was a warranty claim. It’s now almost Christmas and still no word on status and they still don’t have a loaner car for me. Land Rover promises all this customer service but doesn’t deliver! I will not be buying a Labs rover again and will not recommend them.
I have tried twice to schedule a service appointment and... - jpstump
I have tried twice to schedule a service appointment and both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested service and whether you’ll need a loaner vehicle. I got a call at 7:20 AM on the day I scheduled service to tell me they have no clue what u need done and no loaner is available. They called back hours later to say my appointment is no good and would need to be scheduled out a week later and with no loaner vehicle. I’m sorry, but when you spend upwards of 6 6 figured for a vehicle, I believe you should expect far better support.
This place is not professional at all, my son has taken... - Mayela Nielsen
This place is not professional at all, my son has taken the car several times with them and each time they leave a bad job, they painted the car and less than a year and the paint fell off, I took him to see the problem and the manager He said they couldn't do anything, they took a lot of money from the insurance company so they could put a painting on it that didn't work, they just want the insurance money !!!!
Overcharged and Lack of Knowledge - mg1212
Everyone told me to go here. I did and had a basic electrical and brake line issue. They doubled talked me. Basically, it was let us go in there and find out more and oh by the way, its going to cost a lot. In the end they took forever, charged me a ton. I wont go back. I have found another service place that are ethical.