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Very friendly; they do what they say they’re going to do.... - Thunbergs
Very friendly; they do what they say they’re going to do. On time too! They are a pleasure to work with; that is why both of our cars have been purchased there.
Top Reviewed Service Specialists At This Dealership
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Always a pleasure at this location! From the moment you... - Anajanette
Always a pleasure at this location! From the moment you arrive to the moment you pick up. Travis initially helped me get all setup and even made great suggestions on what he feels would be best for my service. Adam called me sooner than expected to let me know my vehicle was ready, very sweet attention. Kenia received me with a very warm welcome and made great conversation! She was very kind and polite. Her attention and attitude went above and beyond.
Replaced a leaky windshield, no issues, gave me a rental.... - unknown
Replaced a leaky windshield, no issues, gave me a rental. All outstanding service, Great communication. Thank you for making this very easy for my wife.
Jaguar of Santa Monica is number 1, this is my second... - ptyrone07
Jaguar of Santa Monica is number 1, this is my second lease from them and I must say I was treated very nice. My sells person Alex made sure i was completely satisfied. My first lease was a four door Sapphire blue Sedan and my new lease is a 2020 Jaguar F Pace SUV same color and interior. I bought it for my wife and she is extremely happy
Tyrone Mr. SuperFantastic
State of the Art Dealership and Service - Highway 29
Dave Bouchard is the Best Service advisor I have ever worked with and I am a true gearhead with many vehicles from many high end Brands. We actually look forward to having our Range Rover serviced. We live over thirty minutes away in West LA and drive all the way to Thousand Oaks just for service. There are two Land Rover dealerships much closer to our house. We had tried them in the Past, but they pale in comparison to Land Rover TO... not even close We have been working with Dave for ten years now. We call ahead to let them know we are coming and arrange for a loaner. As others have stated they have offered to bring my Wife's Range Rover back to our house when completed. Dave and his Team are the best, He has been promoted to more of a managerial role now so we work with Victor and Efrain when he is tied up. The Service department can be busy since the word has gotten out how good Dave and his Team are. So just make an appointment
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
Best Customer Service Ever! - jls759
Our gratitude & accolades to Service Agent, Daniel & the Service Techs at Livermore Jaguar. Your red carpet service in regards to our Jaguar XF was phenomenal! Driving the distance to your location was well worth it & I will definitely be returning for continued maintenance & service. My dream car was handled with care & great respect. Thank you, thank you, thank you! A special thank you to Mia Carson for the unforgettable test ride in the Jaguar I-Pace. When we are ready to upgrade to that model we will definitely purchase it from Livermore Jaguar, no question about it!
Pete & Janet Sondrini
The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1
This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications.
I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare.
Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days!
Definitely where you want to take your car.
Take more time to clean the car! - HT
Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!
excelent service - victorL.
excelent service, my car is in good shape, Gabriel was very professional and attentive, my car was ready faster than i expected, thank you r
They totalled my Range Rover - Chetman
I am a paraplegic, I brought my Range Rover in for an airbag recall. Within minutes they totalled my car. Their insurance company gave me a low ball offer. They should do the right thing and find me a replacement Rover.
Bad service - Mannyxx
I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here
Amatuers. - MiniRequim
New car. Made by BMW. Thought the dealership was the correct place to go...I was wrong. Repairs were incorrect and incomplete. Absolutely zero attention to detail as I still have damage. Careless with my car and it received dings and damage WHILE IT WAS THERE. Given back to me filthy..probably so I would not notice AND missing my spare tire which recently came to my attention and I was stranded on a dark road for hours. Poor communication during the process and when I picked it up. Learn from my mistake. Don't believe the 5 star hype.
Amazing Service - sk33
Was a great surprise to see Jay Kaufman back at your dealership. Its refreshing to have consistent communication and consideration of my time and money. Welcome back Jay!!!
Terrible communication, poor work, car returned dirty... - dmharban
Terrible communication, poor work, car returned dirty (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was returned. Car was in service for > 5 weeks. Bought a certified car many of the certification check items were not completed prior to purchase. We owned the car for 2 months <2000 miles out on the car when it needed to be brought in for service.
LorraineRange Rover Pasadena Dec.11, 2020I found your... - USC Trojan
Range Rover Pasadena
I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center.
The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE.
In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper.
At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs.
I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered.
How convenient. The fact remains your dealership never intended to replace this turbo, did it?
Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California.
I’m left with limited choices none of which will bode well for Land Rover Pasadena.
Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle.
In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs).
All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE.
As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs.
Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature.
You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust.
I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away.
Guess what. I haven’t gone away.
I look forward to your timely response, and Happy Holidays!
If I could put 0 stars I would. I brought my 2018 Velar... - danan
If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen.
I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN!
I went in for an oil change service with an appointment... - Chris O
I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.
Service Department Scam and Unsafe COVID Conditions - enonymous
!!! COVID-19 UPDATE !!!
I originally made an appointment on their website to get my car serviced on Saturday because my check engine light has been on for the past month. I have not been using my car much due to stay at home orders. I have not wanted to take my car to get serviced because I was unsure they were taking the right precautions.
When I got there, it was empty and the service manager, (I think Luke) stated that there must be a mistake because they are not able to check engine lights on the weekend. I brushed that inconvenience off and he said they will look at it on Monday. I said that was fine. During our talk, one of the service members came to talk to him (while I'm next to him) and was not wearing a mask.
On Monday, they called me telling me that there was a "gross rodent infestation" in my engine and it would be about $250 to clean one thing and $250 to clean another. So about $400-500. He told me that it was extremely disgusting, urine and feces and everything. He also stated that there was a smell coming from the AC and that there was a part needed to repair the engine. I told him I would call him back to let him know what I was going to do.
I consulted my father and he said that he would clean it for me instead of paying FIVE HUNDRED DOLLARS to clean the engine.
On Tuesday, I went to pick it up. I entered the service center and the workers were not wearing their masks correctly. One person's mask was so big, it was falling down and exposing his whole mouth. Another woman removed her mask to talk to me then joked about not being able to understand people wearing a mask. I felt so uncomfortable because I have been being so cautious during this pandemic. I asked if they had replaced the part for the engine and how much it was and they were unable to tell me any information about what got worked on in my car. They had no idea.
I decided to wait outside after that because I noticed at least 2 service managers not wearing a mask at all. This is where I started to get angry because they were not taking our health into consideration. They did NOT make me feel safe or taken care of.
When I got my car, they had not installed Apple Car Play like I asked them to (I had gotten an email about a free update). The check engine light was off however so I was happy about that one thing.
When I got home, we opened the hood of the engine to clean the "rodent infestation." To my surprise, THERE WAS NO RODENT INFESTATION AT ALL. There were 5 tiny rat xxxxxxbut that was all. Are you telling me that they were going to charge me FIVE HUNDRED DOLLARS to clean that? There was NO rat infestation, no urine, no smell coming out of my AC. They completely lied and manipulated me. Clearly, they are desperate for money during this pandemic.
I would expect to get 5 star service if we are paying for such an expensive car. They did not take care of me, at all. They left me furious and disrespected. I can't believe they tried to scam me while at the same time, putting me at risk for coronavirus. Unbelievable.