Five star operation! - HockeyMom12
All dealerships should follow Hartford Toyota's lead in how they treat their sales customers. One of the easiest straight forward experiences I have ever had. From my first contact with Michael on the phone I was treated with nothing but honesty, gave me the info I needed and the bottom line with no run around and he made me feel confident enough to drive over 2 hours to buy a Pre-Owned SUV from them. My sales associate Henry was amazing! Very knowledgeable even though I asked 1000 (ok probably 1012) questions. No pressure. The sales manager Jim gave an honest appraisal of my trade, no gimmicks, no games. These guys are true gentleman. Every step of the process was simple. And easy? At a car dealership?! They even had basketball & soccer to entertain my antsy 5 year old while I took car of the paper work. Don't hesitate to give them a try. You won't be sorry. I could not be happier and I told my sales associate repeatedly how thankful I was for such a wonderful experience!
new car - kathyh
I purchased my second Corolla last weekend. Steve was the best! He showed us what we asked for and didn't try to upsell us. He explained everything thoroughly and was very efficient with the walkthrough and delivery. Everyone at TOW was courteous and so helpful. I would recommend everyone to this dealership when looking for a new vehicle.
Great experience at Toyota....see Jeff! - groovus53
From the opening email query with Jeff to the driving off the lot and a subsequent check in on text, what a great experience purchasing my pre owned Sienna was with this team.
Fair, efficient and a positive experience overall.
Satisfied Costumer - Rav4se
Liam, Neville and the rest of the people we encounter are very friendly and accommodating. Neville is our salesperson and as his first customer, he did a good job! He help us through the process from the start to finish. Thank you so much! More sales to come!
Very professional and courteous - jeffrey1963
A-I has always been a top notch organization. I have just purchased my 4th car from them. I plan on using them again. Carlos, part of the Finance team, was very helpful and knowledgeable. It was a pleasure working with Mitch, my sale rep.
Excellent - Whit I
I had a great experience with Eric Boehm when I bought my car this Spring. Not only was he very informed about the car and features, he went out of his way to help get my insurance card sent from my insurance company after my agency dropped the ball on getting it to me in time to pick up the car. I would absolutely recommend Eric for anyone looking for a remarkably stress-free car buying experience.
Happy for the greatest experience! - Isa2604
I just lease my very first car ever! Michael is such AN AMAZING WORKER! He knows his business and is great at explaining deals and making people not feel overwhelmed. I am so grateful that I met him and for everything he did. I am enjoying my new car !!! #ToyotaRocks
Great experience - FRANCES.BURNS
Sales rep didn't pressure me to buy a car. He understood what I was looking for and found it for me.
I appreciated the explanation of the features of the car.
"Overall great experience at Curry Toyota" - michelle101
We just purchased a 2016 Toyota Highlander and are so excited to drive it! A big thanks to Mark, Eddie, Lou and Jose for all their help getting us into this car. A very professional dealership!
A good place to buy - Ashish
It's a nice place to buy. I went to buy a RAV4 hybrid and was treated well. Although I didn't buy on price point but sales person (Audrin) was nice and our conversation went very well. I would recommend Lynch for their customer satisfaction specially Audrin. They believe in making long term relationships instead of quick sale.
Great customer service. Everyone makes you feel welcome. - NikiRN
Middletown Toyota was the only place that made me feel welcome. Did not feel pressure at all. It was all about my needs. Awesome place
Best Buying Experience I have ever had! - tbart1227
If you want a great buying experience for a Toyota, go see Rob Apted at Gale Toyota. He was very courteous and absolutely did not pressure me into buying the car I bought (2014 Toyota Coralla LE). Got me approved on a busy Saturday and I drove off the lot same day. When I went to drop off the title to the car I traded in, I talked to him about some concerns with the car (front bumper loose, one hubcap different from others, etc.) We scheduled an appointment for today to detail the car and he stated that he would take care of my concerns and he did. I would highly recommend him to anyone looking for a Toyota. Thanks Rob.
Helpful - DianneG
Randy Klonowski was extremely helpful in my decision making. He was very
knowledgible in all his answers with my questions. I would recommend Randy to everyone.
Repair shop - Stephanie Ruiz
I had my tailgate repaired here, took longer than expected but that's fine they didn't have it in the warehouse. The person who was in charge of my vehicle was David Cotaling (the manager). My negative experience was that I was promised a full gas tank and vehicle would be returned to me back to the way it was. It wasn't. Gas tank was not full, they increased my mileage, and they returned my vehicle back to me filthy. My son's blanket was in the trunk, his car seat holder was filthy with dirt and the passenger console had shoe marks on it. What made it worse was how I received an email on MY opinion to give them a rating. I put fair and explained why. Not too long later, I receive an email from the manager stating to please give them a good review making it sound like a demand. The rating is a customer's opinion on how the service was, not a demand of what it should be for their benefit! Disappointed with the manager! Not good managing skills with customer service.
Great Salesman/Up Front Dealership - KIA Kid
When I arrived at Charles Toyota I was pleasantly greeted by Shelton Watrous. I had several questions regarding purchasing a 2016 RAV4. Shelton answered all my questions accurately and provided valuable information about the RAV4 that I wasn't aware of. Extremely knowledgeable and sincere. He is not your typical (You must buy it Today) salesman. It was a true pleasure dealing with him. If you are looking for a great dealership with fair prices go to Charles Toyota and ask for Shelton...
Big Disappointment - SJP
Unfortunately this dealer failed to fix a relatively simple problem with defective tires on a brand new truck and even erroneously charged me. They were given the opportunity twice but failed, wasting my time. I had the problem accurately troubleshot and resolved at another dealer in Hartford with no hassles. Toyota of Colchester has not earned my business and I will not be back.
Worst experience ever - NewTundra1794owner
High pressure sale and bully tactics. Unfriendly and wanted money to test drive truck not even on lot. Was told nobody could find my truck and that I would pay over MSRP.
Found great dealer In Ma. and bought my truck less than two weeks later.
Manager was insulting
Killing vs Profit (Fast Dollars vs Slow Nickels) - KIA Kid
After visiting two respected Toyota dealerships (#1 & #2) I went to Westbrook Toyota/Scion (#3). I will be ordering a 2016 Toyota RAV4. When ordering from the factory I know all dealers pay the same amount. When the sales person gave me the final price I couldn't believe my ears. They were $4,788.78 more than Dealer #2 and $5,179..27 more than Dealer#1. When viewing the options that I ordered, they were twice the price of the two previous dealers. We reviewed my list of options three times so we were sure to compare apples to apples. They offered me $1,300.00 less than the previous two dealers. in regard to my trade in. Compare prices with other Toyota dealerships so you can save your fast dollars.
RUDE PEOPLE THERE! RIGHT DOWN TO THE RECEPTIONIST - CTWOMAN37
IT IS 5:13 PM ON MONDAY. WE CALLED OUR SALESMAN BACK NAMES JASON WHO TOOK US FOR A TEST DRIVE OF A VEHICLE THAT WE WERE INTERESTED IN. THIS VEHICLE WAS GOING TO BE A SPECIAL ORDER VEHICLE . WE COULD NOT EVEN GET THRU DUE TO THE FACT THE RECEPTIONIST ANSWERING THE PHONE KEPT CUTTING MY HUSBAND OFF AS HE WAS TRYING TO JUST LET HER KNOW THAT SHE KEPT CONNECTING HIM TO A VOICE MAIL...THIS WAS 3 TIMES. HE FINALLY GOT A PERSON AND MY HUSBAND WHO IS HARD OF HEARING ASKED HIS NAME AGAIN AND THE PERSON STATED THAT HE HAD ALREADY TOLD MY HUSBAND HIS NAME!!!!!!!!! ARE YOU KIDDING ME? AND THEN I GET ON THE PHONE AND SPEAK TO MIKE ANTONINO AND HE COULD HAVE CARED LESS!!!! NICE TO SEE THAT YOUR DEALERSHIP DONT NEED BUSINESS AND THAT YOU TREAT CUSTOMERS SO RUDELY FOR NO REASON...WE WILL STICK TO FALVEY'S...AT LEAST THEY KNOW HOW TO PROPERLY ANSWER THE PHONE AND SEEM TO CARE ABOUT OUR BUSINESS. SUCH RUDE PEOPLE AND MY HUSBAND IS THE NICEST MAN THAT YOU COULD EVER SPEAK WITH. WE JUST WANTED TO KNOW THE FINAL PRICE ON THE VEHICLE WE WERE INTERESTED IN!!!!!!!
Hoffman Toyota Scion
Sales and Leasing Consultant
Toyota & Scion of Wallingford