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Fields BMW South Orlando - Orlando, FL

On 11/16/2009 8:22:49 PM Paulette Davis wrote:
Everyone I encountered at Fields BMW S. Orlando was friendly, knowledgable and professional. My client adviser, Mikhail Bouzko, was especially helpful with teaching me how to use the high-tech devices on my new car. Picture Q with a low-tech James Bond! Love the car and all the perks from the dealership. I highly recommend shopping there for your next car.

Ferman BMW - Palm Harbor, FL

On 11/14/2009 1:04:25 AM ellafitz2 wrote:
My wife was the winning bid on EBay Oct29,2009, for a 2005 MercedesBenz. Bid was confirmed and Ferman BMW was told that I would go to my bank to arrange transfer of payment by bank check, please send all documents. I was turned 'off' by a very friendly man Jack Price, who I had to correct that he could call me Mr., sir, or Mr. Frushone BUT NOT BUDDY!, After a subsequent conversation with Jack Price , when I told him who was calling, he said how are you BUDDY, I said what gives with you, his explanation I am from WVirginia and 'just' a good ol boy. I asked to speak with a manager for I didn't want to deal with this person.I was given over to a RobtMarchand,who was courteous and polite, gave me good answers to my questions.Next, because I work until 2 pm, I told Mr.Marchand, I would go to the bank after work which would have been Monday, Nov 2. Upon contacting Mr.Marchand, I stated I had preliminary arrangements made , their were a couple of figures I was confused by, namely the sales tax I would owe, Ferman's, figure was higher than mine, he said he's has done 100's of out of state deals,' trust me' On Nov 5, I received an e-mail, explaining that she would have to send copies of her drivers license and NYS insurance card. I called and spoke with Mr.Marchand, I questioned the $ 85.00 ( their agency fee), I stated I will not pay, this is stupid, you are charging me $ 299.95 for a set-up or pre-delivery fee, you get it from there, I am not paying another fee to you, Marchand agreed. On Nov.5,12:41PM,she faxed copies of her drivers license and NYS insurance card and registration card for the car she is driving, this date is important, I have a confirmation letter in my possession, as well as a clear copy of the above items, asked for. In many subsequent e-mails from RMarchand, nothing was mentioned that the picture on her drivers license was not clear enough for their purpose. For a moment, I will go back to the time line after Nov 5, when in a phone conversation with Marchand he asked if I had gotten a favorable rate on financing, I said not really, he said let me try to do better,' long story short' he did beat my rate, however his source had a minimum amount higher than the amount I needed, I said thanks but no thanks. Marchand was 'off' from work on Nov.4th and 5th, so in a e-mail I sent to him, I said I would prefer to 'work' with him rather than his associate ToddMorgan, this I said would be more satisfying to me. I did not hear from Marchand again until late afternoon Nov 6th. I was now somewhat concerned this was dragging on , but stayed positive on the deal, on Nov 5, an express envelope was sent from Ferman and I received same on Nov 6, I guess Marchand was off work , for when I called I believe ToddMorgan answered. I stated that I had sent an earlier e-mail to Marchand that I would like to continue to deal with Marchand, didn't seem to be a problem with ToddMorgan. When Marchand got back to me, I told him 'bottom' figure was agreeded upon, but 'buyers order showed they (Ferman) was doing the financing, another problem I could see and I mentioned to Marchant was Wednesday, Nov 11 was a legal holiday, Marchand said he would sent up new 'buyers order'. this was sent , Nov 10, my receiving on Nov 12th. Called him financing was 'in hand', would be sending two checks, one for the car and one for transporting the car. At this point, I asked Marchand how long after they(Ferman) receive check which I estimated as Friday, Nov 13th, might I expect car to be shipped, Marchant, told me " drivers are in here every day, the moment a check is received the car goes out. Now we are at Nov 13, phone rings about 6:45 p.m., its ToddMorgan, tells me that photo on drivers license is blurred, need another sent, I said I looked at copy of photo sent by "Quik Copy' and it was as clear as far as I could see, as clear as on the original, Morgan said, don't argue with me, I said I am not arguing I am stating a fact, the photo is not blurred, he (Morgan) hung up on me! I called back for Marchant, no answer. I called Morgan and said , I have done everything you asked for, you have all of your money, send the car up as Marchant said once he received the check he would send car. Morgan said I have your money and the car and nothing will happen until I receive a clear 'photo' picture. I called him many expletive words, having lost all and any patience with a group of incompent 'morons' , I repeated my earlier threat of informing the Florida State Attorney for the disrespectful way he Todd Morgan handled his part, in no manner did I say I would not send him another copy of the photo, I said to him, I showed 'good faith', signed whatever was necessary, sent the 'bank checks' as was required, why than tell me why, I would not honor my word and send out on Saturday November 14, for the second time a drivers license photo, its not as though you don't already have one 'good one', bang he hung up. What am I to do?? I give this dealership a failing grade on most points, I expect respect and I give respect, I am a seventy-three retired U.S. Marine Corps officer, who commanded troops in both 'combat' and peace time for over twenty-five years. The insolent showed to me my ToddMorgan should be reported to his superior . After all they had the original copy of this 'photo' on Nov 5th. eight days later when they have 'check' in hand they question the photo was not clear, what gives, this is a dealership who's logo 'treating people like people' is meaningless to me, Do I want the car released as Marchant said he would do upon receipt of check, yes of course, would I recommend Ferman BMW to friends NEVER! A very unhappy customer.