Fabulous - TeddiezBMW
This is my first lease and first BMW. This has been the best experience with obtaining a new vehicle. Ted Levine was my sales person and we made this experience enjoyable and painless
Professional - coco
This is the 5th BMW I have leased in a row. The first being in the year 2005. Unlike "other" car sales people who act as a vulture attacking a road kill, I have found that the sales approach in the BMW world are low key, knowledgeable, and treat possible clients as professional. For the few times that I have taken delivery of a new vehicle there were minor issues, and they were always taken care of immediately and professionally, with no excuses. Lets hope I continue being a BMW owner with the 6th one!
Finally found the right dealer! - yesaccasey
I have been serious about buying a new car and have done quite a bit of research prior to going in. I knew what I wanted and found that Braman BMW Jupiter was the only dealer willing to listen and make the deal work. Steven Lee, the salesman I worked with, was very helpful from the start. He was able to help me where needed and assist in getting the deal closed without an issues at all. I went through several BMW dealers starting in Fort Pierce and going all the way to south Miami and had some not so good experiences there... I am extremely happy with my deal and everyone was very professional, respectful, and helpful. I would highly recommend using the same salesman I did, Steven Lee, at Braman BMW Jupiter.
Respectful Salesperson! - Cinderella
I bought my BMW 740 li in may 2016 from Magic. I had done a lot of research on this vehicle and knew it well. This was my second BMW as I had my Z-3 11 years. So today I brought my new husband in to see Magic to trade in his car for a 535i. Magic is kind, knowledgeable and will certainly work to help you with the perfect choice. We are a BMW family now .
Great everything - tolya
It was our first time buying a car from Germain BMW. It was a great experience. Everyone was very helpful and asked all of our questions, especially Max. He was very nice and a lot of fun. Will definitely buy our next car there and recommend Germain BMW to anyone looking for an Ultimate Driving Machine.
Great job guys!!
Awesome,rewarding!!! - Raquel45
I can't stop thanking Neal Vota for his experienced advice, assertiveness ,patience,taking his time giving me different options within budget and needs. I love my upgraded car!!
Ultimate Sales Experience - alfortuna
I purchased my first new BMW in 1972 when residing and working in Philadelphia, PA. After relocating to southeastern Florida in 1998, I purchased a new 328i at another dealership in the area. A very disappointing service experience brought me to Coggin BMW Treasure Coast. The service team provided excellent service for that vehicle and two new bimmers that I subsequently purchased at this dealership. The sales team provides such over-the-top support that buying a new BMW is almost as much fun as driving a new BMW. Recently, my wife and I decided to trade-in our daily driver, a 2011 128i coupe. We were pleased with a generous trade-in allowance and enjoyed a smooth transition into a new Estoril Blue Metallic 228i coupe. "Happy wife, happy life." My personal relationship with Coggin BMW Treasure Coast is based on fourteen years of consistently excellent service and integrity. I am grateful for sharing my passion for bimmers with such wonderful friends.
Fantastic Experience!!!! - JenArtwork
Wonderful Experience from beginning to end :) Thanks Rich for all your help!!! If you need a BMW ASK for Rich ;) I LOVE my NEW BMW - Would not even of considered my first BMW purchase if it was not for Rich great customer relations :)
Truly exceptional - Happy&satisfied
I was very pleased with this new car buying experience. The process was pleasant, professional, and prompt.
I will certainly recommend this dealership to my family and friends. Keep up the excellent work!!
Awesome !!!!!! - Ziggy
My experience at Ferman Bmw was excellent .... Alex wolf and Alex the genius were very efficient ..
Very quick and everything we talked about over the phone was in writing ..... So nothing was hidden
I would recommend Ferman Bmw and to work with Alex Wolf
Overall my experience was great !!!!
Excellent and easy - MichaelS1978
The team works perfectly from the moment you arrive till the time you leave. I enjoy visiting this dealership, the service advisors always remember your name. Very professional and friendly environment.
Finding the right Certified Pre-Owened 3 Series - Folfo71
After a long day of looking and test driving a variety of cars Matt Hoffmann made the final purchasing process welcoming and relaxing. Once my wife and I finally decided on the car, Matt made the negotiating process easy allowing me to negotiate some final numbers while making me feel confident and exciting about my purchase.
In the morning, Katie was helpful as well as insightful while my entire family looked over and discussed the different car options available.
Fields BMW made car buying a fun and welcoming experience.
Thank you all for your help!
Rodolfo and the Del Hoyo's
Great experience as far as the service team. - Laveta
I'm not completely satisfied with my car.... I'm a little uneasy about the gear change and that's what the service teams was working on, so I'll be getting touch with BMW before I travel for the holidays.....My car also had only one mile left before it was out of gas... I wasn't happy at all about that... I know that I had st least a quarter of a tank of gas. I might have had more than that but but I'm sure that it wasn't empty.... other than that I love my dealership ?? It happens sometimes...
In and out in a flash. - Chuckles
Was early for my appointment however I was taking in and had a seat vehicle was taken care of I was also given items that may need to be taken care of I suggested scheduling for later. Mike the service rep addressed all that needs to be done very appreciative Of his efforts
Bad experience. Being pushed around and not taken seriously - KennyDelgado13
I bought my 2016 228i here and since day 1 have been having issues with it.
After bringing the car in for service multiple times for a shimmer and shaking the car had while driving. Every single time I was called back and told the car was "fixed" it wasn't. Curiously enough it wasn't until I was involved in the test drive that the technician or whoever came with me could "feel" what I was talking about.
At one point I was in a loaner for 14 days.
After filing for lemon law, the BMW tech drove the car and wrote it off as "Driving as per designed"
I proceeded to record my own videos of what was happening and sent it to the service manager Pat Collins, only to have Mr. Collins completely stop replying to my emails. Deliberately.
I hired an attorney that got in touch with BMW and they scheduled a final attempt to fix the car. Funny enough that when I took a test drive WITH the BMW tech, he could feel the shimmer on the car.
So they proceeded to put new wheels on the car.. solution that I suggested the second time I brought the car in, but instead the put 3 different sets of tires and just gave it back to me.
Once they replaced the wheels the shimmer was gone. This was last week. The same day I pick up my car with the new wheels, I realized that while they took my car to put gas, whoever drove it damaged one of the new wheels.
I had to drive back and get a loaner again for 2 days.
Yesterday driving to my Christmas celebration, the car slowed down in the middle of the highway causing me to have to swerve out of the way (extremely dangerous) and I get a "drivetrain malfunction" message. This car has 6,300 miles... the engine started shaking and the car had no power. I could barely get it up to 30mph the rest of the way home.
I am sick and tired of being pushed around by this dealership and their horrible service so far just to avoid taking a loss to help out a customer that walked out with two cars on the same day.
This is absolutely ridiculous.
Great Service rep-- Stephen Kounoupas - Mckinn
Had unexpected service problem come about that could have left me stranded. There were no service appointments available for days. Seeing the urgency of the issue, Stephen Kounoupas jumped right on it and helped solve a very stressful situation . That's what I call quality customer service!
Thanks for all the help.
Great Dealership - Marko123
My wife went there to look at a vehicle they had. All the people at the dealership were great to her,helping to get what she wanted. Especially James Jupiter,a great salesman to work with.
Smooth and easy purchase with Jim Mitchell! - jr
We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs.
On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras.
BMW of Gainesville is top of the line! - Ruby K.
Best car buying experience I have ever had. The staff is amazing and very knowledge. The facility is top of the line and customer service is definitely top priority.
Incompetent or Thieves you be the judge - djgmck
FYI This email was sent to BMW Germany and BMW USA. I got the refund as it was clear to BMW Germany and BMW USA that I was either a victim of incompetence or fraud. You be the judge. Avoid this dealership at all costs.
I purchase at CPO ActiveHybrid5 from Lauderdale BMW on July 5th 2016 (2013 Model). Prior to going to the Dealership I printed a copy of the Carfax which indicated that the car was first reported as being purchased on July 19th 2013. This being the case, I was led to believe that 1 year and 14 days remained on the original warranty. This combined with the additional 2 year CPO extension would give me 3 years and 14 days. My plan was to purchase an additional 1 Year, which I did, to basically give me a 4 year warranty similar to a new BMW. Based on this I offered the asking price and did not ask for any type of discount. However, when I was signing the papers, I was given a copy of the Carfax and a copy of the window sticker. I was told that the Carfax was verification the car was previously owned by 1 owner, had never been involved in an accident etc.. This turned out not to be the case. A manager at the dealership that originally sold the car had driven the car from April 30th 2013 till it was sold on July 19th 2013. I was then told that the initial 4 year warrant had begun from the earlier date which deduced my warranty by 3 months. This information was never disclosed to me and was not shown on the Carfax. when I questioned this I was told that the Carfax was not accurate. However, they had earlier told me that the Carfax was what they were basing the history of the car on. I do not think it is fair that they can pick and choose what facts are accurate and which are not. I asked for them to extend the warranty to match the Carfax and I was told that this was not something they had the authority to do. I expected that buying a CPO from an authorized dealer would be a trouble free experience. It turned out not to be. I asked to be compensated for the error in their paperwork and this was denied as well. When I initially offered the asking price , with no additional discount, it was because I was happy with the price based on the 3 year 2 week warranty and knowing that I would purchase the 4th year. I would like to either have the missing 3 months reinstated or a proportional refund of its value. The 1 year extension had a value of $3,115.00 and 3 months has a value of $778.75.
Great, as usual! - S&GCox
My husband and I just bought our 4th used vehicle from Reeves. We have dealt with Ali Attia each time, and each time the experience has been wonderful. It's like visiting with an old friend. This time we also had the pleasure of meeting and working with one of their BMW Geniuses, Alexis Pouzbouris, who spent an extremely generous amount of time showing use how to use all the features of our new car. We appreciate all who were involved in our purchase, and feel appreciated as well. Thanks to all. I'm sure we'll be back for number 5.
Michael Grace in Sales! - SKPinFL
Found an affordable, great car with low mileage. Was in and out in about an hour with my new car... Michael Grace was awesome!!!!! Go see Michael....
Rude, unprofessional customer service I've ever experience. - FSandysansingbmw
Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simple asked what I was purchasing. ( I DONT xxxxxx WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm about to pay over 100$ for. Granted being the same guy I was on the phone with who was serving me the items (I asked him if he was the same guy) I'm a 24 year old female and IM JUST MAKING SURE WHAT IM BUYING BEFORE I BUY IT. He gave me attitude was rude and didn't even tell me what package was what. Promised me I had everything I needed Said if I didn't have everything I can come back and "blame Jenny". Well I never want to come back with your horrible af customer service skills. Might I add I spent over 100$ and they had a "customer loyalty sign" saying if I spent 100$ or more on car parts I would receive either a free t shirt or BMW car cleaning shampoo, which I was never offered it. Nor did I want to ask about it. I left and I probably will be back to cuss you out if you ever belittle me again.
You only got 1 star cause I had to fill something out.
First service - Fstford302
My brand new BMW was in for its first service yesterday (1/11). My service advisor was very nice and helpful. He said as I was leaving , I will have it washed and vacuumed for you too. When I picked my vehicle up it was not washed or vacuumed. There were black scuff marks on my drive side door opening left behind from the service department. This isn't a BIG deal because it wasn't there for "detailing" but when you are told that it would be washed and vacuumed you kinda expect that it will be . My car is far from dirty or messy as it is washed each Sunday. I did mention to the valet and he said," I'm very sorry and I can get it wash right now for you if you have time". I didn't so I passed on his offer. Hopefully next time it will be washed and vacuumed.
BMW Genius Experience - stephanye13
The Genius center is extremely helpful. I worked with Bryan R. at the dealership – he was super helpful. He helped me learn a surprising bit of information about my new car that I didn't even know were options or features. I'm sure the other geniuses are great, but I recommend that you request Bryan next time you go in for a lesson! :)
Worst Car Buying Experience EVER - CarMad
Stopped by the Certified Pre-owned BMW dealership while visiting from out of town. Found exactly what we were looking for, however there was some damage to the vehicle that they PROMISED would be fixed to "look like new". We left the dealership because they refused to negotiate their advertised price ("it was an error on our part"). They telephoned us back and we brokered an acceptable price with acceptable repairs. Drove 3 1/2 hours BACK to pick up the vehicle the next day only to find the repairs weren't complete. Our mistake was NOT walking away at that point. They promised a solution at a later date that was acceptable to us and after 4 hours, and closing the dealership, we left with our new vehicle. One would have thought we would be excited, however, less than 5 miles on the highway the car wouldn't stay on the road (yes, we test drove it, but followed the salesman's directions around city blocks where the shaking and pulling wasn't noticeable). After no return phone call from the GM, the salesman, or the sales manager .... we drove 3 1/2 hours BACK to return the vehicle. The salesman insisted we "write a good review, write a good review". LOL - this is NOT a good review. Wouldn't recommend this dealership for anything. Putting the cosmetic issues and small repairs (turn indicator not functioning) aside, they sold us an unsafe vehicle that put my wife, myself, and other drivers at risk.
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
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Lauderdale BMW of Pembroke Pines