"Third BMW with the amazing Les Cutler" - Carolina A.
This is our third BMW that our family has leased from this dealership. Les, our sales person, has always been very helpful in helping us make the right car choice. He has never pressured us into leasing a car that he knew would not be the right fit for us. This third time, we were leasing a car for my daughter and Les made this process a very smooth one. He always goes out of his way to make sure you feel at home and your experience whether it is buying or leasing be a pleasant one. Thank you Les once again for all your help!
In addition, the BMW genius ( Raymond P. ) was great at explaining to my daughter all the features her 2016 320I came with. He was very pleasant and easy to talk to. Thank you Ray!
BMW Lease Experience - Dend127
Great experience. Everyone was nice and courteous the whole way through. Kevin Overton ensured all my questions and concerns were addressed. Would highly recommend this salesman and the dealership!
Excellent Value & Experience with local service dealer - Jackiepbg
Mark Bellew turned trading in my old X3 and buying new X3 into my best buying experience.
I drive 25k annually, safety, comfort and ride are important. I drove and shoped all other makes in price level, but went back to BMW.
ReviewIng available options, trade in, purchase with Mark was like dealing with my brother; no pressure, working to get the best price on new and trade in. He gave the best number and held true!! No tricks with Mark, honest, local, knowledgeable, courtesy professional. Thanks for the experience.
Easiest experience with buying a car - Ashnicole724
I walked around the parking lot and someone greeted me right outside within a couple minutes. Overall great experience people super friendly and helpful. Melissa was a big help with helping me purchase the car.
Tom is the man to go to! - Luciamarin90
The best salesman I have ever had the privilege of working with. He was genuine, honest, and so pleasant! If I ever go back I will only work with Tom. He was truly all about the experience. Absolutely wonderful! I recommend him to every car buyer that walks into any Braman owned dealership. Tom is the man to go to!!
Great experience - brucero40
Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I feel he genuinely want me to be satisfied with my car.
Ultimate Sales Experience - alfortuna
I purchased my first new BMW in 1972 when residing and working in Philadelphia, PA. After relocating to southeastern Florida in 1998, I purchased a new 328i at another dealership in the area. A very disappointing service experience brought me to Coggin BMW Treasure Coast. The service team provided excellent service for that vehicle and two new bimmers that I subsequently purchased at this dealership. The sales team provides such over-the-top support that buying a new BMW is almost as much fun as driving a new BMW. Recently, my wife and I decided to trade-in our daily driver, a 2011 128i coupe. We were pleased with a generous trade-in allowance and enjoyed a smooth transition into a new Estoril Blue Metallic 228i coupe. "Happy wife, happy life." My personal relationship with Coggin BMW Treasure Coast is based on fourteen years of consistently excellent service and integrity. I am grateful for sharing my passion for bimmers with such wonderful friends.
Fast process, friendly service, I love this place - Happybuyer:)
I traded in my BMW convertible and got a fair price, chose another car and was in and out within 1 hr
Matt Schultz is a great salesman- very easy process.
Best car buying experience ever! - Jeannette Vidal
An amazing experience from the first call to drive out! We drove all the way from Miami and couldn't be more satisfied. Absolutely no hassle. Everything that was promised from the first contact was delivered and then some. Super zen and professional environment and personnel. Kudos to Florin and Keith, our SUPER sales team. Do no waste your time with any other dealer, this is THE place to go if you are considering a BMW.
Absolute greatest car buying experience! - nadiagraz
Let me begin by saying I have purchased many cars ranging from Range Rovers to Mercedes and beyond. And I might add , I have always hated the experience because of the fact that I felt like I was being taken advantage of in one way or another. After all, salesman have a certain reputation for a reason. That is until I met John Grima. He is first and foremost a fantastic human being. Which sets him apart from the other bloodsucking salesman I have encountered in the past. He went above and beyond in insuring my car buying experience was fantastic. I live in NY and was purchasing a car to use in Florida so this was an issue. Having never met John we spent many weeks going back and forth on the phone. When I finally took delivery of my vehicle in Florida everything went smoothly. The car I ordered was flawless and perfect in every way. Go see John Grima for a different car buying experience where honesty and genuine consideration for others will change the way you view car salesman forever. Thanks again John, you are truly the best !
Easy and Fun Experience - Andrew Green
I walked into the BMW of Daytona dealership yesterday just to look and walked out with a new 435i. The reason this happened was because of the great service and unbelievable selection of vehicles. My sales associate Matt Hoffman made the the experience fun and very easy. Their were no hassles or hold ups with the transaction. I highly recommend BMW of Daytona and the sales team, especially Matt. Look forward to dealing with them again in the future.
THANK YOU - Guillermo
The quality of service I receive every time I'm there is consistent and always exceeds my expectations. I'm also very happy with my service Advisor Jesica Rivera she's very Profesional and goes above and beyond to help me with any issues or questions I may have.
Horrible experience - Thomas L Roman
I sold my Mercedes and came to this dealer. Bought certified pre-owned and returned couple days later due to smell. Wife was treated horribly
Great experience - dssoto
The issues that I had with the car were taken care of and the level of customer service was amazing everyone was very helpful to ensure that I was comfortable at all times.
easy buying experience - Albert
had a great experience buying my BMW at South Motors my salesman Johnnie Tomlin was very easy to work with and straight forward. At first I got help from Chris Driver the resident BMW genius while the sales staff was busy and he was quite informative really showed me about the different options available. once I got the deal I was looking for the staff was very helpful in getting me out quickly with my new car.
Kia is great! - X5Mguy
I had a great experience and would definitely recommend this dealer. Dustin is a great expert and Kia was very thorough and patient. They have a good selection and were very willing to special order exactly the vehicle I wanted.
Great service - Fritzigirl123
I recently bought a car from Tom McBride at Tom Bush BMW Jacksonville. The level of customer service was unsurpassed by him. I've bought many cars over the years and he was by far the most pleasant salesman I have ever dealt with. He made the process easy and stress free. I would definitely buy a car from him again. He was extremely trustworthy and very helpful!
Smooth and easy purchase with Jim Mitchell! - jr
We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs.
On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras.
Misleading finance people - Lyingsandysandsing
almost a year ago I bought a used BMW 750li with 32,000 miles . During my meeting to wrap things up with the finance manager I mentioned i wanted an extended warranty through BMW he told me I should look at safeguard and would save some money. I was explicit in explaining that I wanted genuine BMW parts and didn't want any hassle of things went wrong . He told me it was rock solid, they only used new BMW parts and it was treated just like an extended warranty from BMW. Fast forward 9 months and 20,000 plus miles . My air goes out completely and I took it to the closest dealership in ft Walton . After two days I get a call and I was told that they hadn't even started on my car becasue safe guard had to send an inspector out to confirm I needed the repair. Two more days go by and safeguard tells me I am approved but not for a new compressor but a used compressor . So basically instead of insuring and replacing my compressor with a new $1300 part like I was told by Sandysansing I was offered three options 1) the use part 2) a credit for $517 towards the new part 3) the dealership can look for a part up to $517. This is obviously a scam by Sandysansing to sell this warranty which I'm sure they get paid a kick back on. Bottom line is they lied to me and if you deal with them don't let them talk you into anything but a BMW extended warranty .
Dissatisfying Experience - Sara V
My experience with BMW of Gainesville was terrible and very dissatisfying. The experience started great - Devin was a great help in contacting me and getting me in touch with Gregg who I thought was going to order the right car which we had discussed and I had approved via email. I had a BMW previously and LOVED it - this had to be one of the easiest sales every - give me what I have just 3 years newer!
This is where things went downhill fast - and keep in mind that how someone handles a bad situation is often more telling than when it is great. Upon my car arriving in Gainesville from Germany, documentation was sent to me with the incorrect dates - yes they wanted to start my lease 10 days before I took possession of my car!! Crazy right! Then when I corrected them that I would not start a lease before getting my vehicle - they didn't do the paperwork correct and had to send me 2 more UPS shipments of documents because they didn't ensure the dates were correct before sending to me.
You might think this was bad enough but not at Gainesville BMW - I then realized they ordered my car incorrectly - as in the car I agreed to purchase (and pay for) was NOT what they ordered. It's bad enough that BMW adds significant amounts to the purchase price for each option but it's even worse when you don't get the options you ordered! It took over a month of working with Scott Mills to do something to address the incorrectly ordered vehicle (I won't call it a resolution because they didn't fix the situation). During this time Mr. Mills didn't call me to provide timely updates - I always had to call him and then once he decided he could do something it took another week plus for him to send me the check he agreed upon. Obviously I am not satisfied with the resolution and while I love BMWs (this is my second) I won't be back to this dealer and will definitely have to look at other brands because having this type of repeated incompetence representing your brand says something about how you treat people.
Great service! - Nblumenkron
Blake was so attentive and helpful every ste of the way. He heard out my specific requirements and made sure I was taken care of. I would highly recommend!
Go see Mr. Michael Grace - paisa
I admit to being a regular Bert Smith BMW customer, so I am a bit biased. If you are shopping for a new BMW, Bert Smith offers a big dealer experience in a more modest package. Everyone working at BS presents a professional demeanor and is happy to be working there. The dealership conveys a sense of collegiality and the sales staff are keenly interested in matching customers to the right vehicle. Michael Grace is our sales agent and he is drop drawer. A consummate professional. He knows his product and he is very patient with his customers. No pressure at all, ever. I would not hesitate to recommend Mr. Grace to someone looking to acquire a new BMW. After the sale, the service staff is also top drawer. Eric Behrens is the service representative to work with. Best in the business..
Wonderful and highly experienced staff! Fabulous!!! - SassyJill1
John was very patient with me, Mike showed me information that helped with my decision, and George was efficient in the loan process. They took extra measures to find the right vehicle for me!
Pushed me out the door. - Coty
I was at the Coconut Vreek location on 8/14/2016. I met with Don who was friendly and courteous. I explained that I wanted to trade in my leased vehicle and consider the 2 series. I explained that I had spent 4 years building my credit, and although I might be upside down, Raul said I should come in anyway since there were many options. I explained to Don that I hadn't made a final decision on what vehicle to choose but that I would Ike to see and test drive the 2 series. My husband also discussed the fact that he's been through two BMW vehicles and was looking to trade in for their SUV. Don proceeded to take my insurance card, drivers license, and a picture of my payoff amount on my leased vehicle. Then he said they needed to inspect my car. My husband and I waited a f ew minutes. Soon Don returned and told us we should sit with his manager, Alex. Alex asked us how much we wanted to pay and what car we were looking for. He then took out a sheet of paper and proceeded to write down how much our payments would be on a 2 and a 3 series. I told him I was on a budget and hadn't shopped around but was open to what he thought was the best he could do. He then said that only true BMW drivers understand the cost of owning a BMW. And if I wasn't sure about choosing BMW then I wouldn't understand their cost. Basically he never asked how much I would be willing to put down. Never bargained or negotiated with me at all. Never offered a demo and how that choice might work out better. Never discussed used vehicles. I never even drove a car. My husband even told him that he had purchased 2 BMW's at his location!! Alex literally convinced me NOT to buy at his dealership. I've never had this kind of terrible sales experience before. I was prepared to put a substantial amount of money down, but was never asked. In fact, Don Recommended I go to Hendrickson Toyota down the road cause he had a friend their!. I took my paperwork back and walked out. Will never visit that dealer again.
10 out of 10 - NN63
I have dealt with Mason Hill at Land Rover Tampa for 4 years and a Land Rover and now a Range Rover HSE Supercharged Sport. The dealership has always done the work on time, have been friendly and extremely helpful. Mason has been SO easy to work with and helpful. Def would recommend a trip there for your Rover now or a future one.
Worst experience I've ever had at Service Center. - Carloscosta0920
Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again.
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
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