Jonathan Garcia - Outstanding Service Advisor - RayRay07
I just had my 535i serviced on 2/20/17. All the minor issues were sorted out, and covered by my warranty. I was proved a courtesy vehicle during the time the car was being serviced. I am very impressed with the level of professionalism, detail and quality of care that I experienced at this dealarship. They make you feel like family. I would highly recommend this dealership/service center to anyone needing service for their BMW. Once again thank you.
Nice and Easy!! - Bobintally
We enjoyed working with Kevin Overton this week while purchasing a BMW. Great service and great attitude!!
Compliments to John Sipay and Mandy Barnard as well...thanks to all!!
Quality, customer service, and friendly personally. - Hess10@msn.com
Never had such a positive response to purchasing a new car. Ver was great, he remained two steps ahead of my anticipated questions and handled my entire purchase from his work station. No bouncing around to various departments and multiple personnel. I am very satisfied with my experience at Fields and can only hope that all their dealers are as well equipped as Fields in Lakeland, FL. So far so good, thanks to all.
Great Service - Maraberto
I have been doing business with Coggin for 17 years. Will not hesitate to go back to service my car or get a new one, when the time comes.
Superb customer service exceeds expectations! - Jpartri
Many cars/many dealerships in my adult life. Germain BMW service is the best I have experienced. They were busy and I did not have an appointment but they bent over backwards to accommodate me. BMW genius Nick Jones not only addressed my questions, arranged a quick service appointment but went out of his way to educate me on the many wonderful features of my new 650i. This staff has obviously been well trained on how to effectively interact with customers!
The only dealership I would go to for my new BMW - JoeX-3MSport
Naycolle, Emilio, and Kaz were great in the leasing experience. Naycolle is absolutely the best! She is knowledgeable, sweet, and helpful. She maintains a relationship with her clients that is rare and most appreciated! She even went out of her way to help me with a misplaced key. The dealership in general makes you feel welcome without being overbearing, and is always ready to assist you with every need.
Ferman - greg
1st CLASS dealership.
Everyone there is helpful & friendly, knowledgeable & professional.
My 2nd car purchased at Ferman & I am sure I will be back for # 3 in the future.
Mary Keller, Alex Senko, Joe, Shane, Alan, Jamie, all the best people you would want to deal with
Enjoyable shopping - Pointluck
Diane was great in providing low key, professional competence which was just our style. The dealer easily met our standards for quick and easy car shopping. We are especially happy with our Passat which is an ideal new car at a great price. Thanks again to Diane for a great shopping experience.
Exceptional Service - David stake
Scott Kennedy, Mary Alice, Jessica, and Rio are great assets to this dealership. Their knowledge and professionalism are exceptional. I will recommend them to my friends and am confident I will purchase more vehicles from them in the future.
Service excellence - Joyce
Steve was professional, knowledgeable and a pleasure to work with. He clearly is dedicated to his trade and the clientele he serves. His commitment to providing superior service is unmatched, Braman is lucky to have him on their TEAM!
Great Service! - Tdchan
Best service that I've received at a dealership by far! They even reimbursed for my Uber trip to pickup my car! Two thumbs up!
Great experience! - Karen D
Excellent service, smooth negotiation – I’m very happy with my new BMW and with the service received. Matt Hoffman was very patient, I stopped by the dealer several times to check the car and he was always there willing to answer ALL my questions. Matt is Awesome. A great asset to any company.
Service above and beyond - petemuff
After an excellent sale experience, Jay Fitzgerald really stepped up when we had an almost immediate service issue. before we brought the car home, some overspray from the next lot over ended up all over the car. We described it to Jay, and he had us bring the car right in. They went over the whole car with a clay bar and removed all of the overspray. While we waited, their shuttle van took us to our favorite bookstore, When we returned, the car was absolutely perfect. Fields, and especially Jay, acted immediately and expertly to solve this problem for us.
This truly is the professional, dedicated service that earns our loyal business. Thank you!
Peter and Karen Larsen
Great Service - resinex
Scott Leitzke is a fabulous Service Manager. He make us feel at home while he tends to our requirements. He makes visiting the facility a pleasure.
The experience has been a dreadful and regrettable one - Disatisfied customer
I bought my 2017 XDRIVE here and I have been having issues with it since day one. Terrible place. Very friendly to get you in a car, but poor customer service when you are having problem with your car. I feel compelled to write a review after my terrible experience with South Motors BMW. I was mistreated by sales staff as well as management. I expected management to care about whether or not I would leave a happy customer or an angry, scorn customer... and they do not! The staff would not admit their mistake I will never do business with South Motors BMW again and I would recommend that you don't either. There are other dealerships in town. Just because they feel that they have a geographic monopoly does not give them the right to abandon all customer service. The lack of care for the customer is shameful.
Horrible experience !! Horrible service! Horrible follow up ! Horrible customer care !! I see by others review I'm not the only one.
Best Costumer Service in Florida - Brunosilva18
Buying bmw for the last years in Florida, and had never experienced good service as we have at Tom Bush. Jorge always take good care of us. Highly recommended!!!
More than just free soda - AdultingIsFun
In the lobby, they'v also got waters, coffee, biscotti... :) In all seriousness, Reeves BMW will treat you with high level customer service. What I appreciated was the fairness that was demonstrated compared to other dealerships I've dealt with. Of course, Reeves has a business to run, but at the end of the day, they will treat with you with respect and fair play. I ended up having actual fun with the process here and there. A spontaneous weekend landed me at Reeves (on April Fool's Day - ha). Within 30 minutes of being at the dealership, a car was on its way from Germany. It arrived 18 days later and I was like a kid at Christmas time. Thanks for the 2 F words, Reeves. ;) FUN & FAIR.
Tom Bush said $770 to fix my IDrive - Notsogullible
I stopped by Tom Bush in Orange Park as they suggested to see if there was an easy fix for my idrive that would no longer respond when I pushed the dial. Two men took a look and checked their computers and reported to me that it could not be fixed and would have to be replaced which required a lot of labor. Jonathan wrote me a quote for $770.
I returned home and started investigating the web.( should have done this first). It took about 10 minutes to find it. I went to my car and pushed eject and the dial at the same time and what do you know....it was all fixed! As a women, not mechanical at all and over 65, they probably thought I couldn't read and will surrender helpless! Well I'm going shopping tomorrow ... I think I can have a lot of fun with the $770 I saved!!! Shame on BMW.
All my expectations were addressed in a professional manner. - Hambone
I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman.
Great service and sales departments - Rubicsek
Bmw of Gainesville has been servicing my leased M235i for three years. They always did a great job. After the lease expired, they worked with me day and night to find a replacement car that met all my requirements and was in my price range. Gregg is a great guy who is passionate about what he does and it shows. I would highly recommend BMW of Gainesville!
Amazing - Britt
Most awesome people ever!!!! So nice and worked very hard on making us happy! Made our experience the best ever when buying our car! Love you guys!
Amanda E. - Daniel Sanchez
Amanda gave AMAZING one on one service. Contantly kept me informed and was very transparent as to what was going on every step of the brokering of the deal. I've purchased two cars from her and look forward to any encounter, no matter how brief, with her. Friendly, personable, and understanding. She helped me get the exact BMW I wanted!! I highly recommend her to anyone purchasing a BMW
positive experience - mrcp_1975
This purchase posed a few challenges due to it being an out of state transaction initiated via web search. The overall experience was positive and I would recommend Leslie Peterson as a salesman. He stayed in touch after the sale and came through on all expectations via email and phone instead of in person. Lack of face to face time didn't detrimentally affect the transaction. I would definitely consider this dealership should I wish to purchase another CPO BMW.
Rude, unprofessional customer service I've ever experience. - FSandysansingbmw
Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simple asked what I was purchasing. ( I DONT xxxxxx WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm about to pay over 100$ for. Granted being the same guy I was on the phone with who was serving me the items (I asked him if he was the same guy) I'm a 24 year old female and IM JUST MAKING SURE WHAT IM BUYING BEFORE I BUY IT. He gave me attitude was rude and didn't even tell me what package was what. Promised me I had everything I needed Said if I didn't have everything I can come back and "blame Jenny". Well I never want to come back with your horrible af customer service skills. Might I add I spent over 100$ and they had a "customer loyalty sign" saying if I spent 100$ or more on car parts I would receive either a free t shirt or BMW car cleaning shampoo, which I was never offered it. Nor did I want to ask about it. I left and I probably will be back to cuss you out if you ever belittle me again.
You only got 1 star cause I had to fill something out.
Above and Beyond - Phuhs04
I recently purchased my second CPO 5 series, from Bert Smith BMW in St. Pete, FL, since November. I agreed to purchase this car sight unseen based off of the specs, overall quality of the other car we bought in November, as well as my great experience with the dealership and especially our salesman, Keith Sanders. However, upon inspecting the car, there were a few issues that I brought up. So before I left with the car, Keith and his sales manager promptly scheduled for everything to be taken care and sent me home in a very nice loaner. When I arrived back at Bert Smith, my used BMW looked better than when it was new. I can't say enough about how I was treated as a new customer the first time and as a repeat customer most recently. Thank you Keith and thank you Bert Smith!!
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
One of the Best experiences I've had buying a new car! - Vijay Haripal
I initially contacted Vista inquiring about 2 vehicles through their online portal. They were the first to respond with the information I requested and provided me all the details I needed before I decided to actually make the trip into the dealership. This saved my so much time and headache. My Sales Associate was Brian Kane, his customer service and honesty throughout the whole process was phenomenal. Not only was he able to provide me with the information and research on the vehicles I was interested in, but he was very patient and courteous. I was then introduced to Tyra Lee in Finance who was extremely informative and helpful by ensuring I understood all the documents I was signing and never tried to take advantage of me. I truly appreciate how everyone I interacted with in the dealership was friendly and welcoming, from the greeter all the way to the finance team. I ended up getting the best deal I ever got on a new BMW. I'm so happy to be a new customer of Vista BMW!
Don't go here! Only care about money! - Carcrazy9
I studied extensively online about my repair. Numerous people had the same problem. They wrote about how long it took them to do the repair themselves and exactly what the problem was. It took everyone who did it and wrote about it on line about 5 hours and cost around $1000. With Melbourne BMW who had supposedly experienced service men it took them twelve hours and cost 3 thousand! Not okay!!!!!
Mike mgr is dishonest and like any other sneaky sale person. - Bmw528
I had end or lease on my BMW and mike told me the buy out the BMW is on my account. However I found out that there are few options that can be done in which he didn't tell me. Ironically I bought the lease from them in 2014 and such bad experiences that I started going to braman BMW in west palm beach.
Coggin BMW Treasure Coast
BMW Client Advisor