Jonathan Garcia - Outstanding Service Advisor - RayRay07
I just had my 535i serviced on 2/20/17. All the minor issues were sorted out, and covered by my warranty. I was proved a courtesy vehicle during the time the car was being serviced. I am very impressed with the level of professionalism, detail and quality of care that I experienced at this dealarship. They make you feel like family. I would highly recommend this dealership/service center to anyone needing service for their BMW. Once again thank you.
Second BMW purchased from from Captial Eurocars - Cherry C.
My husband and I purchased our second BMW from Capital Eurocars. We were very pleased with our sales rep Tommy Waigard. He was very pleasant and knowlegable. I initial went in to have my 2006 BMW serviced and we decided to purchase a new BMW. Thanks to Tommy great salesmanship we are enjoying driving our new BMW 740LI Black on Black. Thanks again from Mr. and Mrs W. Crawford.
Mike is always wonderful! - Lotta Kay
I always get the best service from Mike and the service dept. They and everyone at Fields are so helpfully every time I visit. Thank you!
Rhoel Gray - Paul Girard
I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, smart and a pleasure to deal with. Keep up the good work.
Outstanding!!! - Carguy7
Excellent service and you're respected and treated like family. The ambience of the dealership and efficiency of the team work that starts from the very top, always willing to work with you; makes it a very pleasant experience.
My new BMW sales/client Advisor, Mr. Eric Reeves was hands down outstanding!!!
Not listed below.
Satisfied - Patrick
I'm satisfied with the service I received. great customer service that I received from the dealer and their service department. My bmw is running great.
The BMW genius!!! - Happy one:)
I recently purchased a BMW and after driving it a few weeks had a few questions. I called and spoke to Alex the genius and he welcomed me to come in the same day. He sat with me patiently for almost one hour and explained throughly and taught me so many things about my new car. He was very professional and helpful and truly a genius in his field. Thanks to Alex I am even more excited about my new car and more comfortable with features I didn't even know it had. I highly recommend him to anyone who has any questions about their BMW! Thanks again for a great experience:))
Exceptional Service - David stake
Scott Kennedy, Mary Alice, Jessica, and Rio are great assets to this dealership. Their knowledge and professionalism are exceptional. I will recommend them to my friends and am confident I will purchase more vehicles from them in the future.
Braman BMW Jupiter-Simply The Best - Discoman 23
This is my third lease from Braman BMW Jupiter. Steven Lee is a game changer. He works for his customer to get you the best deal possible. Steven is the reason I keep returning to Braman BMW Jupiter. He is honest and a true professional. Steve is my "go to" person at Braman. I live over an hour from Jupiter. Steven Lee will make you happy you took the time to see him. He will not let you down. Each dealer has its' own vibe. Once you walk into Braman you will be treated to a different kind of car buying (or leasing) experience. The experience will be pleasant, personal, and beyond your expectations. From Catalina at the front desk, to David Fox, the General Sales Manager, you will be treated like royalty. Braman Jupiter will work with you to get you into the vehicle of your choice. They helped me get a beautiful M3!! Take the drive, see Steven Lee, as your'e driving home, you will know you made the right decision!!!
My experience was amazing! - Lions5159
From the moment I walked in I felt nothing but love and great customer service! Armando helped me so much! He was so sweet. The entire time my car was being serviced he stayed in communication with me as agreed. He found out exactly what was wrong with my car and fixed it. He made the overall experience more personable instead of making it just about business. He is very friendly. The men that work outside in the valet are also very caring and do anything just to make sure you leave satisfied. Two thumbs up && moving forward I will be taking & buying all of my future and current BMW's here!
Great Sales Guy - Markl bimmer
Just want to let the Fields family know how wonderful and caring salesman Matt Hoffman is my name is Mark Lawson and I purchased a 2013 528i from him on Monday the 20th I talked to Matt various times asking tons of questions he never was annoyed with me as wanted to know everything about the car and my purchase. Matt was more than understanding he sent me video of the car he also did legwork for the finding out service records that the dealership had performed. Classy gentlemen with tons of knowledge expertise in his craft me and my wife will tell everyone about him and the way he treated us in closing his service and knowledge is unprecedented he deserves to be recognized and respected by his peers and the Fields family as a very essential piece of the framework of the dealers reputation.
Service Worth the drive from Ocala - aliprice352
After making multiple visits to BMW of Ocala and not being recognized or offered to be assisted by any sales person, I reached out to Fields BMW South Orlando. After one phone conversation with Jashua Figueroa I knew I had to drive for the excellent service I was given. He quickly found the exact X5 I wanted which I had requested weeks prior from the other dealer. Upon arrival to Fields I was greeted by all associates who were eager to assist me. I was able to get the car I wanted and the superb service I associate with the BMW brand.
Great experience as far as the service team. - Laveta
I'm not completely satisfied with my car.... I'm a little uneasy about the gear change and that's what the service teams was working on, so I'll be getting touch with BMW before I travel for the holidays.....My car also had only one mile left before it was out of gas... I wasn't happy at all about that... I know that I had st least a quarter of a tank of gas. I might have had more than that but but I'm sure that it wasn't empty.... other than that I love my dealership ?? It happens sometimes...
The experience has been a dreadful and regrettable one - Disatisfied customer
I bought my 2017 XDRIVE here and I have been having issues with it since day one. Terrible place. Very friendly to get you in a car, but poor customer service when you are having problem with your car. I feel compelled to write a review after my terrible experience with South Motors BMW. I was mistreated by sales staff as well as management. I expected management to care about whether or not I would leave a happy customer or an angry, scorn customer... and they do not! The staff would not admit their mistake I will never do business with South Motors BMW again and I would recommend that you don't either. There are other dealerships in town. Just because they feel that they have a geographic monopoly does not give them the right to abandon all customer service. The lack of care for the customer is shameful.
Horrible experience !! Horrible service! Horrible follow up ! Horrible customer care !! I see by others review I'm not the only one.
Mark Hull - seanpark
Been with Braman since 99
BEST customer service and sales advisor.
In and out in hour and my car was detailed and all set up with my personal settings.
Fantastic Dealership - arletta stewart
I have purchased many cars from Tom Bush from used cars, two Minis, and now a new 2016 BMW 528i. My sales person, Bill Stewart, always makes the process simple and painless.
Excellent Experience! - MIRTHAMALDONADO2000
I bought a certified 328i for my daughter from Jorge Guardincerri. We are very happy with the way we were treated and the fact that we were able to communicate in our own language since Jorge is the only bilingual salesperson at the dealership. We are also happy that we were able to finance the vehicle with BMW Financial Services at a good rate.
Great Dealership - Marko123
My wife went there to look at a vehicle they had. All the people at the dealership were great to her,helping to get what she wanted. Especially James Jupiter,a great salesman to work with.
Not just One but Two BMW - The Ultimate Driving Machine and Experience
After 8 years since the last car I bought I suddenly decided to be in the market for a brand of car that will last, be realiable, safe but look great with it. When I met with Erick Martinez Reeves BMW's Sales Advisor not only did he had knowledge of the product but he is a great listener that understood my wants and needs and most important my budget. He made me extremely comfortable during the process which we all know that it can be stressful but not with Erick Martinez as he know just how to make it happen. He knows it so well that we ended up buying not 1 but 2 cars. No need to go out there shopping when he is there to help you with BMW and also with Audi, Porsche, Land Rover, Maserati, Volkswagen, Subaru. Jessica Davis was my BMW Genius that was able to teach me how to understand and be comfortable with my new car, she is so nice and helpful and truly knowledgeable. I'm a Reeves customer now and forever. So if you or your family ad friends are in the market, go see Erick Martinez and not only become a customer but you become part of the Reeves family.
A unbelievable sales staff @ this deallship... - SLAMMERou812
I've bought many car's in my life time and never really brag about the dealership but I must say from the first phone call to showing up @ the dealership was amazing....I spent more time test driving the car then it did to sign the papers and leave with my new car....This is a dealership that truly want's you back....
Very friendly very helpful - Simon z11
Great dealerships nice people very helpful i like my car salesmen & manager where very helpfull thanks will recommend to friends and family car was detailed before I drove of the lot very good service
Michael Sawicki Best In Sales and Customer Satisfaction - Clifford Fowler
Best experience ever! Sales Advisor Michael Sawicki was outstanding in his knowledge of all BMW products, features, and finding the best car for our needs. Bert Smith Euro Collection exceeded our expectations. From start to finish Mr. Sawicki treated us as his only priority spending time with us to answer many questions (as firsts-time BMW buyers. He took additional time to reconnect with us to ensure the car performed as advertised and was always available for follow up questions we had for him. Never a delay in contacting Mr. Sawicki or getting a followup response from him. This dealership clearly has the right formula for meeting customer satisfaction and having the best, most talented, and positive advisors. The Bert Smith experience and treatment by Mr. Sawicki is the Gold Standard when it comes to a total car buying experience.
Rude, unprofessional customer service I've ever experience. - FSandysansingbmw
Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simple asked what I was purchasing. ( I DONT xxxxxx WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm about to pay over 100$ for. Granted being the same guy I was on the phone with who was serving me the items (I asked him if he was the same guy) I'm a 24 year old female and IM JUST MAKING SURE WHAT IM BUYING BEFORE I BUY IT. He gave me attitude was rude and didn't even tell me what package was what. Promised me I had everything I needed Said if I didn't have everything I can come back and "blame Jenny". Well I never want to come back with your horrible af customer service skills. Might I add I spent over 100$ and they had a "customer loyalty sign" saying if I spent 100$ or more on car parts I would receive either a free t shirt or BMW car cleaning shampoo, which I was never offered it. Nor did I want to ask about it. I left and I probably will be back to cuss you out if you ever belittle me again.
You only got 1 star cause I had to fill something out.
Service maintenance - Joestevez2
As usual the staff is friendly and helpful. Jose is knowledgeable, friendly,returns calls, keeps me informed and helpful. I have always had him to handle my service and want to maintain our relationship
Steer clear unless you like that old fashion slimy car sales - cartracing21
I was in the market for a M5 and inquired about a 2015 they have. I live 4 hours away so wanted to finalize the deal as much as possible before making the drive out. On February 7th I was able to work out a trade in deal with the sales representative Frank. Since then I've never had to work so hard to purchase a vehicle. Needing to ask multiple times for status updates and pictures of the vehicle. Part of the deal was getting it CPO'ed which it did and went for final detailing. At that point the detailers found a leak on one of the shocks which I didn't find reassuring. Frank said the part would take 2 weeks and I was fine with that. On February 18th I was finally sent pictures of the car and was told the car was sitting out and had other people interested. This is where I started losing any trust I had remaining as I couldn't figure out why the car is still for sale. I had offered to put a deposit on the car immediately after the deal was made on February 7th pending pictures. Since I didn't get the pictures until February 18th I wanted to move forward with the deposit. Frank sent me the deposit form and I immediately sent it back. Several hours later I received a call from the sales manager Aspi saying that "shop costs" have increased and now the car would be another $1k over agreed upon price. I was in complete shock as to why I am just learning about these "new" costs even with the vehicle under warranty. Aspi called back and said he was able to lower it to $500 more but at this point I have lost complete faith and told him I was no longer interested. As a business owner it blows my mind why a company would pull something like this on a $75k deal.
Terrible & Dishonest! - Mark Cape
Dishonest & Terrible!
I traded in my BMW for a 2016 535I in Vista BMW in Pompano Beach, FL.. Mark Laidley sold me a BMW Tire & Wheel Protection Plan insuring me that no matter what happened to the tires, wheels, rims, I would be covered. I purchased the 5 year coverage plan for my vehicle and felt secure.I felt that I was dealing with reliable and honest people and had just purchase a good car with even better warranty and service. Sadly, when I tried to use this plan less than a year after, I was informed that my rims were not even covered by this plan and that I had no coverage for the kind of wheels on my car. NOBODY helped me with this matter. After aggravating phone calls and visits to the dealer, they agreed to give me a refund (not fix my problem which is what I wanted). I was promised a refund for the plan since it had been incorrectly sold to me. When the money finally came into my bank, I only received 1/3 of the money I paid. They have not only made me very upset, but they have lost a BMW client forever. I will make sure that everyone I know, all of the websites with reviews, and social media know that your company does not care about its clients, is dishonest selling plans that don't correspond to ones vehicle, and that BMW will never have a client in me again.
Don't go here! Only care about money! - Carcrazy9
I studied extensively online about my repair. Numerous people had the same problem. They wrote about how long it took them to do the repair themselves and exactly what the problem was. It took everyone who did it and wrote about it on line about 5 hours and cost around $1000. With Melbourne BMW who had supposedly experienced service men it took them twelve hours and cost 3 thousand! Not okay!!!!!
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
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