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I purchased two new BMW vehicles from Fields BMW - bruno fernandes
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I purchased two new BMW vehicles from Fields BMW Winter Park on December 31, 2024: a BMW X6 and a BMW X7. I also purchased all of the additional protection packages offered, including tire and wheel protection, paint protection, and maintenance plans, expecting a premium ownership experience consistent with the BMW brand.
Unfortunately, my experience has been the complete opposite.
The most serious issue involves my BMW X7. The rear tires continuously lose air pressure and require frequent inflation. This is not a cosmetic issue—it is a safety issue. Driving a vehicle that repeatedly loses tire pressure creates unnecessary risk for the driver, passengers, and everyone else on the road.
I brought the vehicle back to Fields BMW Winter Park multiple times for the exact same problem. Despite numerous repair attempts, the issue remains unresolved. The vehicle continues to display low tire pressure warnings, and I am still forced to regularly inflate the tires myself.
What made the situation even worse was a recent service visit. I brought the X7 in for maintenance and specifically reported the tire issue again. When the vehicle was returned to me, not only had the tire problem not been fixed, but the car came back with a check engine light illuminated. In other words, the vehicle was returned to me in worse condition than when it arrived.
After escalating the matter to BMW North America, the dealership picked up the vehicle and provided a loaner. The check engine light was eventually corrected, but the original tire problem was not. Within days, the tires were losing pressure again and the warnings returned.
The most disappointing part of this experience has not been the defect itself. Mechanical issues can happen with any manufacturer. The real disappointment has been the inability—or unwillingness—to permanently diagnose and resolve a recurring safety-related issue despite multiple opportunities to do so.
As a result of this experience, I have already replaced my BMW X6 with a Mercedes-Benz GLE and am seriously considering doing the same with my BMW X7.
I expected much more from both BMW and Fields BMW Winter Park. A premium vehicle should come with premium service, especially when customer safety is involved.
I hope BMW takes situations like this seriously and improves the way recurring safety concerns are handled before other customers experience the same frustration.
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