GREAT PEOPLE WORK THERE - whitenett1
I CALLED THE SERVICE DEPARTMENT LAST NIGHT AT ABOUT 4:15 PM AND SPOKE WITH STEPHANIE KHALEEB ABOUT MY SONS 1016 428 GRAND COUPE HE WAS HAVING A PROBLEM GETTING HIS PLATE OFF SO SHE SAID NO PROBLEM BRING IT IN SO WE DID THE SMORNING AND SHE GOT IS RIGHT IN TO A TECH WHICH WAS JOHNATHEN GARCIA THE TRIED GETTING THE PLATE OFF AND COULDNT SO THE PUT A WHOLE BRAND NEW PLATE HOLDER ON AT NO CHARGE THE REASON IM MAKING A BIG DEAL OUT OF IT IS BECAUSE I CALLED THEM FROM MASS AND THEY DIDNT BAT AN EYE TO HELP US
THANK YOU AGAIN STEPHANIE AND JOHNATHEN U GUYS ROCK AND MY SON SAID HE WILL BE GOING TO U FOR ALL HIS WORK THANKS AGAIN FRAN WHITENETT PAXTON MASS
Love my new X1! - LuvBMWs
Just leased my third BMW from Capital BMW and Kevin Overton was top-notch in his customer care and professionalism. My previous lease experiences were not too wonderful (at Capital), but Kevin's care and passion more than made up for them. The one thing that I would say that Kevin does really well is keep in communication with you about the details; I appreciated this very much. I would definitely recommend working with Kevin if you're in the market for a BMW (they're amazing vehicles!!).
Great - julians18
I had heard about fields from friends so we decided to look needed up purchasing !! After several other dealerships!!
Very pleased with everyone
Plus I do not drive interstate and like the fact they will come to me !!!!
Jim McGinn: Professional & Friendly Service! - Mpolizzi
This letter arrives much later than intended, but arrives with my most sincere expression of thanks to Jim. My business and family commitments have kept me very busy these past few year or so.
However, my wife and I purchases were made possible because of Jim's knowledge of the subject cars; the high level of professionalism and service that Jim provided to us, his integrity, and the high reputation of the dealership.
I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds and good salesmanship . Indeed, Jim's a good salesman, this letter serves to confirm that Jim has earned our trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future.
Lois & Marco!
Leasing a new 430i - Gerald Green
I traded in my 2014 328i and leased a new 430i convertible. This was my first time leasing a vehicle and my first time dealing with Sarasota BMW. They treated me wonderful and explained everything to my satisfaction.
Service Accommodations - Longtime Client
After some miscommunication with my service fee, the head service manager was congenial and accommodating. For the most part, this dealership puts a high priority on public relations and tries to maintain the high standard of the BMW line.
BMW Z-4 service - Scott
Nick was great to work with, no surprises other than the service that was required on our new vehicle. Have had no issues since leaving the dealership. I will be working with Ferman again for our BMW service needs. Thank you!
Truly exceptional - Happy&satisfied
I was very pleased with this new car buying experience. The process was pleasant, professional, and prompt.
I will certainly recommend this dealership to my family and friends. Keep up the excellent work!!
"Outstanding Customer Service, Steven Less" - Raul Cepero
Steven Lee understand the customer and his/her needs. Thank you for your candidness and professionalism in making my car buying experience truly enjoyable. I will highly recommend you to my family and friends.
Best experience ever - Ladiv@.com7
So,I got to the dealer cause I wanted to upgrade my car,I didn't know anybody there,but Hess what?i found Maritza de Los Santos,if you go there you have to make sure you ask for this amazing lady.i waked out with my new car,and I couldn't be any happier.i highly recomend her and the dealer.
Great Sales Guy - Markl bimmer
Just want to let the Fields family know how wonderful and caring salesman Matt Hoffman is my name is Mark Lawson and I purchased a 2013 528i from him on Monday the 20th I talked to Matt various times asking tons of questions he never was annoyed with me as wanted to know everything about the car and my purchase. Matt was more than understanding he sent me video of the car he also did legwork for the finding out service records that the dealership had performed. Classy gentlemen with tons of knowledge expertise in his craft me and my wife will tell everyone about him and the way he treated us in closing his service and knowledge is unprecedented he deserves to be recognized and respected by his peers and the Fields family as a very essential piece of the framework of the dealers reputation.
Great Customer Service by my Service advisor Eric - andre9aa73
I had my first oil change on my new 2016 BMW 328i and Eric showed me a Level of Service that I Experted as a BMW Owner... Thank you
Great experience as far as the service team. - Laveta
I'm not completely satisfied with my car.... I'm a little uneasy about the gear change and that's what the service teams was working on, so I'll be getting touch with BMW before I travel for the holidays.....My car also had only one mile left before it was out of gas... I wasn't happy at all about that... I know that I had st least a quarter of a tank of gas. I might have had more than that but but I'm sure that it wasn't empty.... other than that I love my dealership ?? It happens sometimes...
The experience has been a dreadful and regrettable one - Disatisfied customer
I bought my 2017 XDRIVE here and I have been having issues with it since day one. Terrible place. Very friendly to get you in a car, but poor customer service when you are having problem with your car. I feel compelled to write a review after my terrible experience with South Motors BMW. I was mistreated by sales staff as well as management. I expected management to care about whether or not I would leave a happy customer or an angry, scorn customer... and they do not! The staff would not admit their mistake I will never do business with South Motors BMW again and I would recommend that you don't either. There are other dealerships in town. Just because they feel that they have a geographic monopoly does not give them the right to abandon all customer service. The lack of care for the customer is shameful.
Horrible experience !! Horrible service! Horrible follow up ! Horrible customer care !! I see by others review I'm not the only one.
Only thing consistent is inconsistency! - BCos123
I have owned a BMW and purchased two New Mini Coopers through Braman BMW and had all of my cars serviced through their service department. I have been consistently disappointed with their overal demeanor and lack of respect for their customers. Their service representatives perform all tasks with haste and are very dismissive of customers concerns. Very high turnover in the service department. On Tuesday the 17th I brought my Mini Cooper in for a service. All it required was a tire check and topping off fluids. It took over 5 hours to do this, and to so call "fix" - common complaint with "noise" in the back of the car. I was provided a Mini Loaner and was told My car would be finished later that day. Long story short I returned the loaner and left a shopping bag in the back seat. When I returned home an hour later and realized this, I quickly called my service representative,Lawrence. I then received a call almost 24 hours later, stating that the loaner was never moved from where I left it and the "manager" checked the car and stated nothing was found. I was rushed off of the phone with very little concern for the missing belongings. Not once, was I asked what the bag looked liked of what the contents were inside in the event they showed up. The principle here is to treat your customers with the respect and dignity they deserve as a paying patron. They have a complete lack of respect for their customers. I left a message for the service manager, Rob Ortega, and was never contacted. This is the LAST time I will ever purchase or have a vehicle serviced at Braman. Vista Mini/BMW is the way to go.
Tom McBride at tombush - Corey1234
Tom McBride was very helpful picking out the exact car I wanted! Very friendly and honest person! Very Smooth transaction. Thanks for all you do!
A unbelievable sales staff @ this deallship... - SLAMMERou812
I've bought many car's in my life time and never really brag about the dealership but I must say from the first phone call to showing up @ the dealership was amazing....I spent more time test driving the car then it did to sign the papers and leave with my new car....This is a dealership that truly want's you back....
Great Dealership - Marko123
My wife went there to look at a vehicle they had. All the people at the dealership were great to her,helping to get what she wanted. Especially James Jupiter,a great salesman to work with.
Awesome Sales Experience! - Ruckerdc
I am totally thrilled with my Tom Bush BMW Orange Park experience! Douglas Young made my first BMW buying process smooth and super pleasant! The car was delivered quickly and Mr Young took the time to make sure I was financed at a great rate! He also explained a lot of the car's features to me and made me feel as though I was a pro! I highly recommend Tom Bush BMW and Mr. Douglas Young to anyone who may not realize that you really Do Want to own a BMW!
Excellent customer service - Santo84
I have been part of the BMW family since 2010 and so far this has been the best service experience in all the locations I have visited. From the managers to the sales specialists they make you feel welcome and are always willing to fulfill your needs. I would highly recommend this location to my friends and family, and I hope I can continue to keep doing businesses with Reeves in the future.
Incompetent or Thieves you be the judge - djgmck
FYI This email was sent to BMW Germany and BMW USA. I got the refund as it was clear to BMW Germany and BMW USA that I was either a victim of incompetence or fraud. You be the judge. Avoid this dealership at all costs.
I purchase at CPO ActiveHybrid5 from Lauderdale BMW on July 5th 2016 (2013 Model). Prior to going to the Dealership I printed a copy of the Carfax which indicated that the car was first reported as being purchased on July 19th 2013. This being the case, I was led to believe that 1 year and 14 days remained on the original warranty. This combined with the additional 2 year CPO extension would give me 3 years and 14 days. My plan was to purchase an additional 1 Year, which I did, to basically give me a 4 year warranty similar to a new BMW. Based on this I offered the asking price and did not ask for any type of discount. However, when I was signing the papers, I was given a copy of the Carfax and a copy of the window sticker. I was told that the Carfax was verification the car was previously owned by 1 owner, had never been involved in an accident etc.. This turned out not to be the case. A manager at the dealership that originally sold the car had driven the car from April 30th 2013 till it was sold on July 19th 2013. I was then told that the initial 4 year warrant had begun from the earlier date which deduced my warranty by 3 months. This information was never disclosed to me and was not shown on the Carfax. when I questioned this I was told that the Carfax was not accurate. However, they had earlier told me that the Carfax was what they were basing the history of the car on. I do not think it is fair that they can pick and choose what facts are accurate and which are not. I asked for them to extend the warranty to match the Carfax and I was told that this was not something they had the authority to do. I expected that buying a CPO from an authorized dealer would be a trouble free experience. It turned out not to be. I asked to be compensated for the error in their paperwork and this was denied as well. When I initially offered the asking price , with no additional discount, it was because I was happy with the price based on the 3 year 2 week warranty and knowing that I would purchase the 4th year. I would like to either have the missing 3 months reinstated or a proportional refund of its value. The 1 year extension had a value of $3,115.00 and 3 months has a value of $778.75.
Finding the right BMW - Paula Barlis
We did not end up buying today but Michael Sawicki definitely gave us the best dealer experience. From general car knowledge to trying to narrow down what vehicle would be a good fit. I really don't think there's anything more he could have done to get me into a car today (and he wasn't pushy at all), it was more personal difficulty in deciding. I will definitely be returning to work with him in future purchases and highly recommend him to anyone interested in a BMW.
Rude, unprofessional customer service I've ever experience. - FSandysansingbmw
Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simple asked what I was purchasing. ( I DONT xxxxxx WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm about to pay over 100$ for. Granted being the same guy I was on the phone with who was serving me the items (I asked him if he was the same guy) I'm a 24 year old female and IM JUST MAKING SURE WHAT IM BUYING BEFORE I BUY IT. He gave me attitude was rude and didn't even tell me what package was what. Promised me I had everything I needed Said if I didn't have everything I can come back and "blame Jenny". Well I never want to come back with your horrible af customer service skills. Might I add I spent over 100$ and they had a "customer loyalty sign" saying if I spent 100$ or more on car parts I would receive either a free t shirt or BMW car cleaning shampoo, which I was never offered it. Nor did I want to ask about it. I left and I probably will be back to cuss you out if you ever belittle me again.
You only got 1 star cause I had to fill something out.
Service maintenance - Joestevez2
As usual the staff is friendly and helpful. Jose is knowledgeable, friendly,returns calls, keeps me informed and helpful. I have always had him to handle my service and want to maintain our relationship
Horrible experience!!! - bgwiggie
I flew down from Alabama to buy what I thought was good deal on a used Nissan 370z with low miles from Vista BMW. While I waited on the paperwork to be done, my friend and I walked around the showroom and outside on the lot for 30 minutes. Many salespeople and staff walked past us but not a single person talked to us, which I thought was very odd. On the way home, I made it to Orlando and the car starting sputtering and cut off on the interstate. I was able to make it to a nearby Nissan dealership where they ran diagnostics and found $3000 worth of issues. I contacted Vista because I felt sure they would come up some solution to make the situation right. The manager refused to help in any way. I really want to believe that the salesperson, Richard Roe, and his manager, Armando Cuko, weren't away of the issues but I have my doubts. Now I have to pay 100% of the repair bill and get the car back to Alabama. I hope not all of their cars have a 3 hour time limit before something major goes wrong. Do yourself a favor and have a 3rd party inspection done before purchasing ANY car from Vista BMW!
Crazy Sales - King
I tried to make a deal on a new BMW. The salesman, Brent Hall, worked by email, phone and text intermittently for approximately three hours on the deal. I was very transparent about the numbers that would work for me. The numbers he presented didn't work for me and I decided to go a different direction - I am buying a different brand of car at another dealership. Brent Hall then sent me a text after business hours calling me names because I wasted his time. He told me that this dealership pays him only $200 for selling a new BMW. He then went on to tell me that his son and daughter are doctors and that I should google them. His son drives an Aston Martin and doesn't question numbers from car salesmen. He intimated that I was a loser just because I didn't like the numbers he gave me. A few hours later he texted that guys like me pick on the poor, downtrodden salesmen of the world and that my profession was lower than his. These texts went on into the evening. The next morning he asked me if I still wanted the deal that I never wanted as if nothing happened. Wow. How would anyone know whether to buy a new car unless the salesman works the numbers? I was genuinely interested in doing business with Vista BMW Pompano Beach but never again. I don't who is worse, the salesman or Vista BMW for hiring him.
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
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