Ian Wyre is excellent - Spring
I had appointment with Ian Wyre to had my air bag recalled, I mentioned that there was gas smell inside my car when driving, he had my car checked, and found other issues as well, he arranged a shuttle to send me home and picked me up when they were done. He provided an excellent service, I felt he took care of everything during the process, I strongly recommend Ian Wyrn for BMW service.
totally satisfying experience at Laud BMW of Pembroke Pines - brooklyn1951
Great experience leasing BMW 230 convertible yesterday.Salesman Darlington Chikezie did a great job satisfying us and we are really very happy.My wife and I have leased cars for 30 years and this was as fair and easy as we have ever had.I kept expecting a surprise, a problem, or some disappointment to occur but they never happened.From the beginning,Darlington was very responsive and his price quotes for lease or purchase were clear and transparent.His sales manager was cooperative and we think very fair.Even finance didn't try to sell us extra stuff -which I appreciate.
Provided me with one of the best experiences I've had with - swavey
Overall, Cieran provided me with one of the best experiences I've had with BMW. He helped solve all of my previous problems and helped me find another car which suited me. He was not forceful and was extremely courteous. He is a true professional and provided a solution.
Great "Customer Service" from Coggin BMW.
Steve Lee is amazing - Anne
We just leased our third BMW through Braman Jupiter...and it is thanks to Steve Lee and the sales team that we did so. Through Steve's tenacity, we were able to get the car we wanted.
Top Reviewed Specialists At This Dealership
Wonderful. Rick was. - Randy
Rick Cutts was very personable , professional and knowledgeable. Couldn't have been better.Lanett also handled the finance part well.I do not know what else to say.my experience was great
Rob Becker - Perfect PCD delivery of M2!! - dyoon552
Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying experience. The best.
Re-programming a new car - Monia Joblin
I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involved. BMW wanted to re-program the car "for better efficiency." My only complaint is that Seth did not have any specific information, except to say I probably wouldn't even notice the changes as it concerned internal functions. I have a 330e hybrid, so I had no idea what to expect. OK. I brought the care in, received a loaner for overnight, returned the loaner in the morning and all was good. Indeed, the EV range seems to have improved so that's very good. Aside from a bit of a wait for what seemed excessive paperwork relating to the loaner, my experience was excellent, and it was very nice to get a car wash in the bargain. I look forward to seeing Seth again for my 10,000 miles service. But BMW should give service managers more complete information.
BMW Client Advisor
New and Pre-owned Client Advisor
Senior Client Advisor
All my expectations were addressed in a professional manner. - Hambone
I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman.
Dan treats you like family!!! - Holly's first BMW
We drove over an hour to look at a used 2014 BWM X1. Not only did Dan go over all the specs in great detail, but he was straight about all the features and background that came with the vehicle. While we were filling out paperwork, Dan had another co-worker come over and entertain my younger brother who was forced to tag along. The other co-workers took a genuine interest in my brother showing him all the vehicles on the show room floor. This allowed us to finalize our deal without any added pressure. The experience made you feel like you were visiting family!
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
EXCELLENT SERVICE - Mariel0702
I WAS ABLE TO TEST DRIVE THE CAR I WAS ABLE TO GET INFORMATION AND GOT ANSWERS FOR ALL MY QUESTIONS I WAS VERY SATISFIED WITH THE TREATMENT DURING MY VISIT
Great Experience - Scott M Baker
We recently bought two cars from Lee Grasso at Fields Daytona. We have delt with both Lee and fields before and the buying experience was great. There is no pressure, Lee treated us like we were the only customers in the dealership. I personally would go no where else to purchase my next car. Lee even went to the Winter Park store to pick up a car that we were interested in. 5 star salesman and 5 star dealership.
Great Service and great car! - Ray
Jay has been our Salesperson for several years and had always been helpful and professional with the 3 cars we have bought from him. Highly recommended
Great experience - Fairster
Jose Boyer did a great job. Very responsive, professional and efficient. Thanks for the excellent customer service. Will recommend to others. Thank you, much appreciated.
Experience - Ampt123
From the beginning that I call for service to the time that I met with the service guy that was dealing with my car which was Denis danan everything was smooth
Wonderful experience before, during, and after the sale - Lisa Hardison
Let's face it....no one really loves shopping and buying cars. We were so pleased at the help in all phases of our car purchase. Sonny was awesome and there was never any pressure whatsoever. Mr. Assi was accommodating as well.
One thing that was so impressive was the attentiveness after the sale both with the salesman, Sonny and also Don, the incredibly good teacher/Genius. He was so thorough and patient and left me feeling much more at ease with my new Machine! Loving this car!!!
Bad experience! - Denis Smykalov
I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department.
So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available.
I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me.
I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me.
Ones i arrived i've been told they don't have that car, since one of the managers took it.
They offer me other options of course and i didn't like, i was pissed with that situation at that point.
After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do.
I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do?
As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do.
Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking?
I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
Purchased my leased M car - UF M5
Scott Mills setup the purchase and CPO of my leased M car. Customer service including use of a loaner vehicle made the process exceptional. Service ( Judy & Joe ) and Sales ( Bonito )groups worked together and made the experience enjoyable. BMW Gainesville has been servicing my M cars for 13 years and will continue to be my first choice for future business.
Porsche - MK
Outstanding service and professionalism. I recommend this dealer to anyone looking for a quality car and extraordinary service. All involved made it an efficient and pleasant experience.
Fun and exciting! A most pleasurable event!!!! - Pate, J
Daniel Howard has been my contact at Tom Bush MINI over time; almost a year. I live in a different city, multiple hours away from Jacksonville. Thru emails Mr. Howard not only responded to my inquiries, but also provided sound insight into my ultimate purchase.
My choice of a new 2017 MINI Clubman is based on the assistance I received from Daniel Howard. Keeping me apprised of available inventory I "shopped" from home. Being 71 I have learned research is my best teacher, particularly on large ticket items.
Arriving at the dealership on a recent Saturday morning, I was greeted by Daniel as an old friend. While being personable, Daniel was professional but NOT standoffish. He ascertained what I thought my requirements and choices would be and crafted the solution to my new vehicle needs.
In short time my 2010 MINI Clubman trade-in was evaluated, an offer was made, and the 'paperwork' if I may refer to it in the electronic age had been prepared. Terms and conditions were explained more than adequately with insight into the who/what/where/and why of the pending contract.
Daniel Howard then introduced me to another fine representative, Finance Manager Daniel Fagan. Mr. Fagan clearly stated the terms and conditions of the sale, provided copies of all documentation, and we concluded the purchase.
At this point, Daniel Howard assisted me transferring my possessions from the 2010 to the 2017 Clubman and even facilitated having a picture of the two of us shaking hands, standing between the vehicles. Upon completion we sat in the New MINI and Daniel provided an in-depth explanation of all features and differences between the two vehicles. Not only immediately needed information to return home, but where to find all the information later for reference.
Much has changed since 2010; ALL for the better! Tom Bush MINI, Daniel Howard and Daniel Fagan and other staff will remain my choice and dealer for future vehicle purchases.
Please seriously consider them to be your dealer of choice.
My thanks to both "Daniels', and Tom Bush MINI.
Great car buying experience - D Gilbert
The salesman, Jimmy was honest, knowledgeable and not pushy. The entire staff was very accommodating . The facility was clean and consumer friendly. The covered parking deck was also a plus, especially in South Florida.
The best - Gmagnone7
Carson and ed are the best of the best sent them all my friends and have bought two cars myself will buy many more best car buying experience ever
Service Appointment Online - Don
I made an appointment online for two recalls. I got there and was told that the parts would need to be ordered. I was then told that appointments should be made over the phone and not online. I was told that I would be called when the parts are in. Why wasn't I told about the parts when the recalls were specifically mentioned in the online appointment? This occured on July 30, 2017.
Salesman - Ranger5
I had the pleasure of working with John Grima jr he was very professional and worked and for me to get the car I've always wanted. 5 star salesman. S. mccree
Great Experience - Kenny K
WOW!! Great Service! My service writer Shelia kept me informed throughout the entire process. Great Job! Would highly recommend as a place to have your vehicle serviced.
Terrible Customer Service - Bmw355426
I purchased my BMW a few years ago from here and the service department have been nothing but useless since day 1. It's like the staff don't even care to talk to you let alone help you out with something. I have called many times and left messages and never once had a returned call. I talk to one member of staff who "sorted everything" and then I call in to find out no one even knew about my talk with her or anything about me or my car despite going in there the day before. I was spoken to very rudely on the phone by someone who I can honestly say sounded like he was half asleep. I now am left to be the proactive one and try and sort this out myself even though it was a recall from BMW so there fault in the first place. Top it off with a service I had last year and they were going to charge me for multiple fixes totaling $3500 and I was like there is no way! I took it to a local guy who did a service only to find nothing wrong with my car! What a sham! They tried getting me to fix something that didn't even need to me fixed! Stay away at all costs this service department are careless and money grabbers who don't want to put the work in. Buying a high end car like a BMW you expect top class service but to be honest I'd get better service at Toyota or Honda.
Cutthroat Dealer - matthewb...
If you plan on purchasing a BMW don't waste your time here and go to Coggin BMW Ft. Pierce. I planned on purchasing a used I3 and put a 2K deposit down because I was out of town. I was planning on picking it up just two days from when I put the deposit down. I received a call the day before I was going to pickup my car, and was told that they sold it to another person. I then asked for a refund of my deposit and they hung up on me!!! I have never had, such a terrible experience at a car dealer. I even signed a contract it's as if they sold an already sold car. My salesman told me the manger made this decision. I've got to wonder if his prior job was at a cutthroat used car dealer. Or if this entire establishment is run like one.
Mike mgr is dishonest and like any other sneaky sale person. - Bmw528
I had end or lease on my BMW and mike told me the buy out the BMW is on my account. However I found out that there are few options that can be done in which he didn't tell me. Ironically I bought the lease from them in 2014 and such bad experiences that I started going to braman BMW in west palm beach.
Disappointed - Billy
Purchased a new X5 from Melbourne BMW. I had other BMW vehicles in the past from another dealer prior to moving to Florida and always had great sales and service support. Very disappointed in the Melbourne BMW Sales area for lack of knowledge and rushed delivery to the poor treatment in after purchase Service. After a year of crazy issues with the vehicle and lack of response from the dealer I took a huge loss to trade out of BMW forever. I would never recommend the product or dealer to anyone.
Coggin BMW Treasure Coast