Les Cutler ,the best in business. - fj1
Same great attention to details ,same excellence through the years .This is the second lease with Les and I am looking forward to work with Les in the future.I delt with many sales consultants in the past without any dubt Les is by far the best one.Thank you.
welcome to Tallahassee - new owner
Sylvia and I recently moved from St Cloud, Fl to Monticello. We were in Tallahassee yesterday for business unrelated to cars. We had some free time and decided to visit Capital BMW. We were pleasantly greeted by Paul White who showed us several SAVs and after we decided on one, took us through the process of becoming the owners. We feel we got a good price, are happy with everything overall and the entire process took less than 2 hours l. Generally speaking, it was a very pleasant experience. Paul was well informed but if he didn't know the answer to a question off the top of his head, he didn't just give us an answer, he inquired and found the correct answer, I would recommend Paul and Capital to you whether you are in the market for a new car or not; you might surprise yourself.
We're looking forward to the problem free performance all our previous BMWs have given us.
Sylvia and Buddy Wofford
Super excellent assistance from Paul - Tom Carino
This is my second time to deal with Paul and I'm greatly satisfied in both. Great guy who really looks after his clients' needs.
Neil and Bramen gave me everything I needed - acprofessi
Was contacted by Neil. Gave me an offer that I couldn't refuse. Simple deal. Most important, Neil explained everything to me and gave me a complete rundown of the car. Would positively use him again(which I will in three years).
Excellent Experience as always - Mkoz
Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I can always depend on him to keep me informed of the progress on my car and makes sure that the car is clean and ready to go when I arrive to collect it. If there is a problem, he makes no excuses and gets it sorted out on the spot! Thank you for your continued excellent service!
Mynew BMW - bmwgirl521
We have just purchased 2 new BMW's from Furman. This is my 5th car from Furman and my husband's 3rd. Our daughter has bought 3 cars from Furman. He is a great salesman and is very helpful before, during and after purchase.
Friendly, professional, caring, helpful - Joe LaStoria
We visited this dealership to purchase two new BMWs and could not be happier with the experience we had! Lisa was friendly, listened to our concerns and needs, was patient and professional! We definitely recommend this dealership!
Another pleasurable experience - Taylor0328
I just picked up my third new BMW from Coggin BMW. I highly recommend Coggin BMW and especially Dennis Laymon, James, Joe and Dave; actually the whole team including the service team when service is needed. Additionally, Devvi is always so friendly and professional when calling Coggin BMW.
Many thanks to you Dennis Laymon for helping me build my own car, it was worth the wait. I love it!
As a USAA member I am very impressed how competent Coggin BMW is working with USAA's car buying service. I commend Coggin BMW for their honesty and trust. Mind the fact I live 90 miles away.
Thank you so much for everything again!
A Great Experience ! - Mike & Sue
Matt was outstanding to work with, very professional & friendly. He took the time to answer all our questions, offered a fair trade for our car and made the sales process quick and easy with no pressure. His attention to every detail was very appreciated and we totally recommend him and the dealership to anyone looking for a car - new or CPO.
Outstanding service - Iso
The car was ready on the day and time I was told it would be. Felipe kept me informed the whole time, if I was to say any thing bad it's they did do a very good job cleaning the car.
Painless - robbin
Gary Mack was my salesman.... What can I say 1 of the the best. Very knowledgeable on the car I was looking at. Made it so easy to buy.
So Disappointing That I Traded our New 2015 X5 - DontBuyfromFields
I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice.
The experience was excellent - Gilbert62
Mike from service desk was very helpful and his customer service was A plus.He explain everything done to the car in details and future things that needs to be done. Good job Mike.
Great sales person Jorge Gonzales - Lidicebecerra4
Great experience with both my saws guy Jorge Ginzales and the finance manager. Highly recommend the two of them. Great service and the price was unbeatable.
No call back . Left 3 messages no response. - pissed
I had a few issues with this dealership . My first issue was buying a used car that broke down after 400 miles. The first day I drove the car home my left rear tire needed air. I didn't think anything of it. There was a huge nail in the tire of this certified used 650I .I was heading to the airport to pick up my son and the car started misfiring drive train malfunction. I traded my Mercedes for this broken mess of a car which I still regret today. I dropped the car off the repair was made I TOLD THEM TO KEEP THE CAR!!I didn't want an unreliable car. They took the car back at a 12 thousand dollar loss for me. I decided to lease a new car a 428I not a bad car but not what I traded my Mercedes for.I gave the dealership an honest review which was not up to Bob Watts Standards . So Bob decides to call my wife and give her Lip due to my review REALLY!! I called Bob and asked him why is he leaving my wife messages about my review. He told me he wasn't happy with my review. I explained why I did so he hung up on me. Very Professional Bob. I have a issue with my rim. I payed for rim protection called the dealership multiple times no call back. My wife also had her 320I replaced it was a lemon. After months of putting her through hell. Buying a car should be exciting not depressing I will never deal with this dealership again. Also the car I returned none of the repairs were reported to carfax. Whoever bought this car has no idea about the recent repairs. Very shady.
Great Dealership until you have a problem - Timbo
Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too.
Great experience until you have a problem.
Best car buying experience ever! - drfroyd
Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in for one with more “safety” features, I knew exactly where to go: I headed back up to Ft. Myers! It turns out that the salesman and new car sales manager with whom I dealt a couple of years ago have moved on to other dealerships. Fortunately, I remembered the name of the General Sales Manager (Chris Tuttle) whom I met back then and asked to see him. Chris immediately came out of his office and warmly greeted my wife and me. I explained what I was looking for (model, color, packages) and, within a few minutes, BMW’s “Genius” (yes, that is his title), Steve Williams, located a car at another dealership that had all of the features that I was wanted (albeit, in my second-choice color).
I quickly (and “painlessly”) negotiated a very fair lease price with Chris . . . a true gentleman at all times. Three days later, I returned to Ft. Myers to pick up my new car (a 2015 BMW 328i). The paperwork process with their Finance Manager, John Slechta, went off without a hitch (and, without any pressure or “surprises”). The car was then “delivered” by their Lease Portfolio Manager, Pat Boehm. While going over some of the car’s many “bells and whistles” (the technology is amazing!) with my wife and me, Pat was, at all times, personable, professional, and patient. He is clearly very knowledgeable about the product. We drove away VERY SATISFIED repeat customers.
Follow-up: A few days after picking up my car, I was concerned that there might be a slow leak in one of my tires. I called Pat and he made arrangements for me to bring the car in to their Service Department that same day. I was greeted by a very helpful Service Advisor, Sheila Brown, who got my car into the service area without delay. (It turned out that the tire was fine.) I was even offered a complimentary car wash.
Needless-to-say, when looking for a new car, I HIGHLY RECOMMENDC BMW of Fort Myers. I trust that your experience will be as positive as was mine. My thanks and congratulations to Chris Tuttle and to his wonderful team at BMW of Fort Myers!
Uncompromising customer service:) - Black magic
Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made sure my 9 years of daughter was entertained:)
The vehicle I purchased had some minor cosmetic faults but they made sure it will be fixed by a professional .
Eugene made sure I undrtstood the warranty I purchased and explained every single paper I was going to sign .
An amazing experience. - John Miller
I started off BMW search at Sandy Sansing in Pensacola Fl. I walk around looked at every car on the lot until I found the exact one I wanted. My sales person, Victoria, Did a great job of answering all my questions. We sat down and discussed price and she laid it all out on paper for me to see. Not my typical experience at car dealers. She did not wow me hypothetical monthly payments. She brought out two pieces of paper with numbers and as any good consumer, I took those pieces of paper with me to think about my options and shop around for a better deal. With out going in to my experience at the other dealership we will just cut to the chase and say, after spending 12 hours at the FWB BMW, I made my way back to Pensacola to buy my BMW. I can not say enough about how great they made my car buying experience. Thank you Sandy Sansing and Thank you Victoria for my beautiful car and my wonderful experience. If you are in the market for a BMW see Victoria. She was a very professional, knowledgeable, and not pushy at all.
Smooth and easy purchase with Jim Mitchell! - jr
We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs.
On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras.
Awful - Drive a mile! - Unhappy13
My Review? My opinion? Save your sanity, dignity and your money and keep on driving to Mercedes ... This BMW dealership is really the worst car dealership I have ever used! Truly a terrible experience.
Qualities? Arrogance, indifference and inefficiency come to mind...
My personal suggestion to you is to save your nerves and keep driving on!
They will do ANYTHING to sell you a car... - Fingers
...but PLEASE don't expect any kind of warranty service or support once you roll out the door! I bought my new car from them about 18 months ago and it has sat on their floor for about 4-6 weeks all told. EVERY time I bring it in for a warranty issue they do everything they can do deny your claim. The last time they told me the "part was cracked" up on the inside of the rear quarter panel and told me it was because "I must have been in an accident" they don't know about. Then no matter what the intermittent defect is, they will always tell you that they "could not duplicate the problem" so they won't fix it.
MAC came close to summing it up when he wrote "This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude." I've driven everything from Ford to Porsche, VW to Toyota in all major cities from coast to coast over the last 40 years and I have NEVER had as bad as service on a new car as I have here at Bert Smith.
And you want to know the saddest part? His VW dealership across the way is JUST AS BAD. My wife left there in tears when she took her car in the other day to discuss a fuel pump issue on her TDI. In tears...I'm not kidding.
But at least they told her off with a smile on their face.
VISTA BMW THE WORST!!!!!!! - BMW101
VISTA BMW told me I needed all this expensive work done & that new parts were bad!!!! I decided to get a second opinion from a private mechanic NOT a dam thing wrong with my car, & the parts were all in excellent condition!!!!Would never recommend or EVER buy another BMW from them!!!😡🚙
Where do you begin? - Charles
I owned a 2000 Mercedes Benz C230 Kompressor and love it but always cringed every time it needed service. Quality Imports is the closest dealer or stealer as nicknamed.
Several times my car would take 2 or 3 days for standard service with oil change. My question was what did you break? Never got an answer.
Onetime they attempted to charge me for 8 brake pad and 8 rotors. Do they think people really that dumb?
Attempted to charge 2 hours labor to program a key ordered from Mercedes Benz. Its already programmed from the factory for my VIN. Their excuse was he checked to make sure it worked before pickup. Really? 2 hours? Did fall asleep in the back seat?
Worst experience I've ever had at Service Center. - Carloscosta0920
Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again.
10 out of 10 - NN63
I have dealt with Mason Hill at Land Rover Tampa for 4 years and a Land Rover and now a Range Rover HSE Supercharged Sport. The dealership has always done the work on time, have been friendly and extremely helpful. Mason has been SO easy to work with and helpful. Def would recommend a trip there for your Rover now or a future one.
Don't ever take your car here or do business with this place - whatever
Took my car in for new starter, cost $1300. Picked up car and they screwed something electrically with the car then wanted ME to PAY for it!!!! They want your money and DO NOT care about the customer. Don't ever take your car there for service. Don't ever buy a car there, they will rip you off. I'm telling my family and every person I know about the dishonesty they showed. Who does that? Who fixes your car, screws up something else then wants YOU to pay for it? I politely asked for refund for the damage and they refused, then I couldn't get hold of anyone. NEVER again
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