Les is the Best - mgwolp
We have worked with Les when leasing our last few BMW's and have always had a very positive experience. He was quick and efficient and handled our transaction very professionally. We will definitely keep coming back to him.
Service - David Alcorn
This was the second nail in a run-flat tire that I've had in the last couple of months. Our service tech, Ian Wyre, could have recommended we replace both tires last time, but since we don't put a lot of miles on the BMW and the tires were less than a year old, he said just the one would be fine based on the wear. He saved us big time especially since we got a nail in the opposite tire this week. There are new homes being built nearby in our community and unfortunately nails end up out on the roads. We are just happy to have Ian as our technician. He is not only always fair about what service is needed as well as not needed, he is a polite and professional person and a pleasure to deal with.
Super excellent assistance from Paul - Tom Carino
This is my second time to deal with Paul and I'm greatly satisfied in both. Great guy who really looks after his clients' needs.
Positive attitude - Terry G
Adam is knowledgeable and no pushy. He understands that the customer has his own agenda. Will definitely buy from him when my lease is up!
pleasant experience - Susan Ziegler
We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so Amhad Suid approached us and offered his help. We did an about face switch and went with the BMW! Ahmad was extremely helpful and available throughout the experience and we are so happy with our choice. Thanks, Al and Susan Ziegler
New vehicle Purchase - dstebbins43
I initially purchased my first vehicle from this dealership and this salesman more than ten years ago, and I am now as happy and fulfilled as I were then. I just purchased my tenth vehicle from Mr. Clarke and I must say one thing: I have never been pressured, though I have applied the pressure, it has always been a pleasurable experience. my wife and I are very happy with our new 2016 X5. Again, excellent handling and professional service. Thanks Mr. Clarke and the whole team there at Fields BMW Lakeland.
Coggin BMW Continues to impress as always! - RussRoyal
I just purchased a new 2016 BMW X5 from Coggin BMW. This is not my first purchase from Coggin and it will not be my last. We now have several BMWs in our family and those purchases were made to a large extent by the fact that I know Coggin has such professional team that tips the luxury car balance scale in their favor. I've always been impressed by the quick, quality and thorough service and attention we have received to our cars. For their professional sales staff and extensive inventory to their friendly service advisors in particular Sean, I have nothing but rave reviews. Before I purchased I walked through their yard and it revealed one of the best selection of beautiful BMWs I have ever seen including many of beautiful rare and hard to get i8 gull wing sports cars, maybe someday??, But for now our beautiful new blue X5 is a family car, sports car, luxury car and most of all a Coggin BMW.
Exceptional Customer Service - cnicholsonfl
BMW of Sarasota gives you personalized service and attention, making the car buying experience surprisingly enjoyable. They were very detailed and diligent in making sure I got the perfect car to meet my needs at the right pricing option. This is my 2nd time working with this dealership and I look forward to many more interactions. I'd also like to note the client adviser I worked with, Matt, was incredibly friendly and responsive for any question or need I had.
Great Service Center - Rinod72
I had this long winded comment, but I'll just say the service department and Ken specifically (I think that's his name) are the Mother Fing men. Appreciate the quick and awesome work even though I was a complete tight wad....
Great trade for 428! - Rick D Ormond B
Have had several deals with Jack over the years , he takes care of us after the sale as well . Great trade on a 428. Phillip made our trip through finance very pleasant. , in Kiwi speak "Bonzer !"
Excellence in service - MariaES
It was absolutely a pleasure to visit Braman BMW, Marcos Rodriguez welcomed me with a smile and was efficient, respectful and friendly. Marcos made sure a proper inspection of my vehicle was made and all that was needed was taken care of.
Thank you Marcos.
Professional, considerate service department - Cyndizzle
Just an overall great experience! Was well taken care of and my BMW was repaired in one day. Kenny went above and beyond to ensure I was set up with a loaner and Charles supplied me a thorough list of what work will need to be done in the future with timelines that allow for budgeting instead of being caught with an unexpected expense. My buisness stays with Ferman! Bert who?
So Disappointing That I Traded our New 2015 X5 - DontBuyfromFields
I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice.
first time I had a good experience - SandyJ
I was in and out quickly which was a Christmas miracle because since I owned my car I've had nothing but issues. I'd never buy another BMW ever again as there is only fields dealerships in the Orlando area. Also BMW USA is a below average company do not buy a certified used car as It means nothing. With mine it came with one odd wrong tire size and they claimed the paperwork showed 4 correct tires and I must have switched one over myself to make it look like they had made an error....seriously, like I would buy a bad tire to try and get a good one for free. My husband has a Porsche and the experience he gets on a car worth less than mine is of a different caliber.
Lease - Michelle128
I have been a bmw customer for 7 years! I returned my lease two days early from the day of the lease end and received a pre-inspection sheet, had me sign the paperwork and told me I was all-set. Two Months later, I received a call from BMW Financial that I returned my car late and stated I owed money for returning the 528i 20 days late!! Stated I should have received an odometer sheet. First, I placed many calls to the Lease manager and dealership manager and sent emails but no response. Two- I never advised of an odometer sheet when I returned my lease. I have been in a BMW since 2009. This was my first lease return that I didn't get into another bmw. I was prepared to pay the inception fee, however to be charged for 20 days late. I am filling a claim with the State attorney general to have the dealerships books audited and investigated for for deceptive practices.
Used Car Purchase - Bill G
I have purchased many cars over the years, the experience I had at this dealership was the best! The salesman,Joshua went above and beyond to help close the deal, and overall a very positive experience.
Great Dealership until you have a problem - Timbo
Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too.
Great experience until you have a problem.
Best car buying experience ever! - drfroyd
Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in for one with more “safety” features, I knew exactly where to go: I headed back up to Ft. Myers! It turns out that the salesman and new car sales manager with whom I dealt a couple of years ago have moved on to other dealerships. Fortunately, I remembered the name of the General Sales Manager (Chris Tuttle) whom I met back then and asked to see him. Chris immediately came out of his office and warmly greeted my wife and me. I explained what I was looking for (model, color, packages) and, within a few minutes, BMW’s “Genius” (yes, that is his title), Steve Williams, located a car at another dealership that had all of the features that I was wanted (albeit, in my second-choice color).
I quickly (and “painlessly”) negotiated a very fair lease price with Chris . . . a true gentleman at all times. Three days later, I returned to Ft. Myers to pick up my new car (a 2015 BMW 328i). The paperwork process with their Finance Manager, John Slechta, went off without a hitch (and, without any pressure or “surprises”). The car was then “delivered” by their Lease Portfolio Manager, Pat Boehm. While going over some of the car’s many “bells and whistles” (the technology is amazing!) with my wife and me, Pat was, at all times, personable, professional, and patient. He is clearly very knowledgeable about the product. We drove away VERY SATISFIED repeat customers.
Follow-up: A few days after picking up my car, I was concerned that there might be a slow leak in one of my tires. I called Pat and he made arrangements for me to bring the car in to their Service Department that same day. I was greeted by a very helpful Service Advisor, Sheila Brown, who got my car into the service area without delay. (It turned out that the tire was fine.) I was even offered a complimentary car wash.
Needless-to-say, when looking for a new car, I HIGHLY RECOMMENDC BMW of Fort Myers. I trust that your experience will be as positive as was mine. My thanks and congratulations to Chris Tuttle and to his wonderful team at BMW of Fort Myers!
Uncompromising customer service:) - Black magic
Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made sure my 9 years of daughter was entertained:)
The vehicle I purchased had some minor cosmetic faults but they made sure it will be fixed by a professional .
Eugene made sure I undrtstood the warranty I purchased and explained every single paper I was going to sign .
Smooth and easy purchase with Jim Mitchell! - jr
We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs.
On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras.
Sandy Sansing failed me - Ray
I recently turned in a 135I that was leased for a 228I that I also leased. This was done on 01/26/16. I did this transaction thru Wendy Fitch who is a sales person. I was told at the time that my last payment on my lease on the 135I would be taken care of. Come to find out today(2/16/16) that that was not done. My bank account was drafted a payment on my old car(and it should not have been) that I turned in that caused my bank account to be overdrafted. Got in touch with Sandy Sansing BMW and talked to Wendy about this. She told me to call BMW Finance to get this straightened out(which I think Sandy Sansing should have done) since it was their fault. BMW Finance said that it was waiting on the final payment from Sandy Sansing which they had not submitted. Called Wendy back and told her this. There was some body work that needed to be done on the 135I that has been completed but obviously Sandy Sansing has not been keeping up with this part which Wendy says is why the last payment on my car I turned in has not been made. Then Wendy says that I should have told my bank not to accept any more drafts on the old car since I turned it in which would have caused me to get a late charge on my old car because they were unaware that it had even been turned in. In short - not very happy with Sandy Sansing BMW. Did not seem that concerned about the issue that has occurred here.
Awful - Drive a mile! - Unhappy13
My Review? My opinion? Save your sanity, dignity and your money and keep on driving to Mercedes ... This BMW dealership is really the worst car dealership I have ever used! Truly a terrible experience.
Qualities? Arrogance, indifference and inefficiency come to mind...
My personal suggestion to you is to save your nerves and keep driving on!
Incompetent dealership - MAC
This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude.
Excellent Experience - twood
I went to Vista BMW last night and had a fantastic experience from walking in to leaving the dealership. The front desk attendant was very sweet, took my information, and immediately took me to meet a manager, Armando, whom I asked to speak to. Armando was fantastic - he took me around to see the car I was interested in, and then introduced me to Uri, a sales consultant. Uri showed us several BMWs and expanded my search with his knowledge of the vehicles. Uri was not pushy, nor was he overbearing. He was able to teach us about the car and show us the advantages and disadvantages in a clear fashion (the disadvantages being the power of the cars 328i vs. 335i vs. 535). If you are looking for a great individual to sell you a car, ask for Uri. He will not disappoint. Thank you Vista BMW!
not at all happy with sales and service both - tampaguy
I don't recommend this dealer to anyone, please don't go there. I bought the BMW 535I , I felt like i am buying used Kia car. worst dealer.
Worst experience I've ever had at Service Center. - Carloscosta0920
Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again.
Don't ever take your car here or do business with this place - whatever
Took my car in for new starter, cost $1300. Picked up car and they screwed something electrically with the car then wanted ME to PAY for it!!!! They want your money and DO NOT care about the customer. Don't ever take your car there for service. Don't ever buy a car there, they will rip you off. I'm telling my family and every person I know about the dishonesty they showed. Who does that? Who fixes your car, screws up something else then wants YOU to pay for it? I politely asked for refund for the damage and they refused, then I couldn't get hold of anyone. NEVER again
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