Perfect experience! - gatordmdfl
I have purchased and/or leased several automobiles from this dealership. Each experience seems to be better than the last. I am very pleased with the seamless process.
Exceeded Expectations - New 228i - Martin - 228i
From the moment I stepped in the door at Capital Eurocars to the follow-up with my BMW "Genius" the entire experience was top-notch. For me, buying a BMW was a big financial deal with a bit of an emotional story behind it so the very knowledgeable, no pressure, and honest interactions with Scott Stanley were priceless. Kinda makes me want to buy another one in a few years.
Super excellent assistance from Paul - Tom Carino
This is my second time to deal with Paul and I'm greatly satisfied in both. Great guy who really looks after his clients' needs.
Positive attitude - Terry G
Adam is knowledgeable and no pushy. He understands that the customer has his own agenda. Will definitely buy from him when my lease is up!
Service--- - Dont
I have used Germain for several years. I could not be more pleased with the service provided. They always go with excess to assure all is right. My advisor Brian Cox is a real professional . Keeps me advised and assures that I am not any way inconvienced.
Magic does make magic happen. - Vee Patel
Had an absolutely great experience in dealing with this dealership and magic goes to extreme in making sure of purchase experience being best of all. This is the third BMW purchase from this dealership and will keep on dealing with this dealership for many more.
BEST DEALER AROUND.
Coggin BMW Continues to impress as always! - RussRoyal
I just purchased a new 2016 BMW X5 from Coggin BMW. This is not my first purchase from Coggin and it will not be my last. We now have several BMWs in our family and those purchases were made to a large extent by the fact that I know Coggin has such professional team that tips the luxury car balance scale in their favor. I've always been impressed by the quick, quality and thorough service and attention we have received to our cars. For their professional sales staff and extensive inventory to their friendly service advisors in particular Sean, I have nothing but rave reviews. Before I purchased I walked through their yard and it revealed one of the best selection of beautiful BMWs I have ever seen including many of beautiful rare and hard to get i8 gull wing sports cars, maybe someday??, But for now our beautiful new blue X5 is a family car, sports car, luxury car and most of all a Coggin BMW.
Pre owned Jeep Wrangler purchase - Dflores8730
Saw a pre owned Jeep Wrangler for sale on the Internet. Went and saw the Jeep in person. Erik Honaker was my salesman. Erik was very cool, calm, collected, easy going and no pressure salesman. The Jeep was very clean. Took her for a test ride and I knew I wanted her. Erik and the sales manager helped me out on my trade in and made the sale happen. Jesus Castillo in sales helped too! Everyone made the sales experience awesome. Would definitely recommend BMW of Sarasota to others if they were in the market for a BMW or pre owned vehicle.
A Great Experience ! - Mike & Sue
Matt was outstanding to work with, very professional & friendly. He took the time to answer all our questions, offered a fair trade for our car and made the sales process quick and easy with no pressure. His attention to every detail was very appreciated and we totally recommend him and the dealership to anyone looking for a car - new or CPO.
Very Attentive - jecsr12
I was treated like family! great service. Fast and delivered as promised. Waiting area was comfortable and I appreciated the free coffee early in the morning.
Computer tutorial - Jdormois
The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for operating and enhancing the driver experience. The time spent was worthwhile and will allow me to operate the vehicle more efficiently and safely.
So Disappointing That I Traded our New 2015 X5 - DontBuyfromFields
I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice.
Eric Ramos is an excellent service advisor. - FieldsReviewer
Eric Ramos goes above and beyond to communicate well and provide an excellent level of service to his clients at Fields. I would highly recommend him.
Great sales person Jorge Gonzales - Lidicebecerra4
Great experience with both my saws guy Jorge Ginzales and the finance manager. Highly recommend the two of them. Great service and the price was unbeatable.
Best Car Buying Experience in 40 years - Grreg
The entire staff at Ocala BMW did a wonderful job from start to finish. WE really appreciated the thoughtful way we were treated during the entire purchasing process. Our salesman, Lou Tatar, and all the rest of the team listened to us and provided one of the most responsive and pleasant car buying experiences we have ever had.
Great Dealership until you have a problem - Timbo
Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too.
Great experience until you have a problem.
Best car buying experience ever! - drfroyd
Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in for one with more “safety” features, I knew exactly where to go: I headed back up to Ft. Myers! It turns out that the salesman and new car sales manager with whom I dealt a couple of years ago have moved on to other dealerships. Fortunately, I remembered the name of the General Sales Manager (Chris Tuttle) whom I met back then and asked to see him. Chris immediately came out of his office and warmly greeted my wife and me. I explained what I was looking for (model, color, packages) and, within a few minutes, BMW’s “Genius” (yes, that is his title), Steve Williams, located a car at another dealership that had all of the features that I was wanted (albeit, in my second-choice color).
I quickly (and “painlessly”) negotiated a very fair lease price with Chris . . . a true gentleman at all times. Three days later, I returned to Ft. Myers to pick up my new car (a 2015 BMW 328i). The paperwork process with their Finance Manager, John Slechta, went off without a hitch (and, without any pressure or “surprises”). The car was then “delivered” by their Lease Portfolio Manager, Pat Boehm. While going over some of the car’s many “bells and whistles” (the technology is amazing!) with my wife and me, Pat was, at all times, personable, professional, and patient. He is clearly very knowledgeable about the product. We drove away VERY SATISFIED repeat customers.
Follow-up: A few days after picking up my car, I was concerned that there might be a slow leak in one of my tires. I called Pat and he made arrangements for me to bring the car in to their Service Department that same day. I was greeted by a very helpful Service Advisor, Sheila Brown, who got my car into the service area without delay. (It turned out that the tire was fine.) I was even offered a complimentary car wash.
Needless-to-say, when looking for a new car, I HIGHLY RECOMMENDC BMW of Fort Myers. I trust that your experience will be as positive as was mine. My thanks and congratulations to Chris Tuttle and to his wonderful team at BMW of Fort Myers!
Uncompromising customer service:) - Black magic
Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made sure my 9 years of daughter was entertained:)
The vehicle I purchased had some minor cosmetic faults but they made sure it will be fixed by a professional .
Eugene made sure I undrtstood the warranty I purchased and explained every single paper I was going to sign .
An amazing experience. - John Miller
I started off BMW search at Sandy Sansing in Pensacola Fl. I walk around looked at every car on the lot until I found the exact one I wanted. My sales person, Victoria, Did a great job of answering all my questions. We sat down and discussed price and she laid it all out on paper for me to see. Not my typical experience at car dealers. She did not wow me hypothetical monthly payments. She brought out two pieces of paper with numbers and as any good consumer, I took those pieces of paper with me to think about my options and shop around for a better deal. With out going in to my experience at the other dealership we will just cut to the chase and say, after spending 12 hours at the FWB BMW, I made my way back to Pensacola to buy my BMW. I can not say enough about how great they made my car buying experience. Thank you Sandy Sansing and Thank you Victoria for my beautiful car and my wonderful experience. If you are in the market for a BMW see Victoria. She was a very professional, knowledgeable, and not pushy at all.
Smooth and easy purchase with Jim Mitchell! - jr
We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs.
On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras.
Awful - Drive a mile! - Unhappy13
My Review? My opinion? Save your sanity, dignity and your money and keep on driving to Mercedes ... This BMW dealership is really the worst car dealership I have ever used! Truly a terrible experience.
Qualities? Arrogance, indifference and inefficiency come to mind...
My personal suggestion to you is to save your nerves and keep driving on!
They will do ANYTHING to sell you a car... - Fingers
...but PLEASE don't expect any kind of warranty service or support once you roll out the door! I bought my new car from them about 18 months ago and it has sat on their floor for about 4-6 weeks all told. EVERY time I bring it in for a warranty issue they do everything they can do deny your claim. The last time they told me the "part was cracked" up on the inside of the rear quarter panel and told me it was because "I must have been in an accident" they don't know about. Then no matter what the intermittent defect is, they will always tell you that they "could not duplicate the problem" so they won't fix it.
MAC came close to summing it up when he wrote "This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude." I've driven everything from Ford to Porsche, VW to Toyota in all major cities from coast to coast over the last 40 years and I have NEVER had as bad as service on a new car as I have here at Bert Smith.
And you want to know the saddest part? His VW dealership across the way is JUST AS BAD. My wife left there in tears when she took her car in the other day to discuss a fuel pump issue on her TDI. In tears...I'm not kidding.
But at least they told her off with a smile on their face.
Excellent Experience - twood
I went to Vista BMW last night and had a fantastic experience from walking in to leaving the dealership. The front desk attendant was very sweet, took my information, and immediately took me to meet a manager, Armando, whom I asked to speak to. Armando was fantastic - he took me around to see the car I was interested in, and then introduced me to Uri, a sales consultant. Uri showed us several BMWs and expanded my search with his knowledge of the vehicles. Uri was not pushy, nor was he overbearing. He was able to teach us about the car and show us the advantages and disadvantages in a clear fashion (the disadvantages being the power of the cars 328i vs. 335i vs. 535). If you are looking for a great individual to sell you a car, ask for Uri. He will not disappoint. Thank you Vista BMW!
Where do you begin? - Charles
I owned a 2000 Mercedes Benz C230 Kompressor and love it but always cringed every time it needed service. Quality Imports is the closest dealer or stealer as nicknamed.
Several times my car would take 2 or 3 days for standard service with oil change. My question was what did you break? Never got an answer.
Onetime they attempted to charge me for 8 brake pad and 8 rotors. Do they think people really that dumb?
Attempted to charge 2 hours labor to program a key ordered from Mercedes Benz. Its already programmed from the factory for my VIN. Their excuse was he checked to make sure it worked before pickup. Really? 2 hours? Did fall asleep in the back seat?
not at all happy with sales and service both - tampaguy
I don't recommend this dealer to anyone, please don't go there. I bought the BMW 535I , I felt like i am buying used Kia car. worst dealer.
Worst experience I've ever had at Service Center. - Carloscosta0920
Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again.
Don't ever take your car here or do business with this place - whatever
Took my car in for new starter, cost $1300. Picked up car and they screwed something electrically with the car then wanted ME to PAY for it!!!! They want your money and DO NOT care about the customer. Don't ever take your car there for service. Don't ever buy a car there, they will rip you off. I'm telling my family and every person I know about the dishonesty they showed. Who does that? Who fixes your car, screws up something else then wants YOU to pay for it? I politely asked for refund for the damage and they refused, then I couldn't get hold of anyone. NEVER again
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