Thanks for another great service experience! - cpdavis11
After having to reschedule my initial appointment due to an unforeseen conflict on my schedule, Ian Wyre was able to get me scheduled in as a walk-in for an oil change I wanted to get before heading out of town and my wait time was better than expected. I always get excellent service. Ian Wyre has has been my service advisor for years and I look forward to consulting with him into the future. Thank again! Chris Davis, Tallahassee FL.
My first BMW - Lucia
Great service, Enrique Moncada help me to have the best deal getting my First BMW 328i. He was very friendly and kind. I made my decision to get a lease because of him.
My best car buying experience - Susan
Gene principato was professional, knowledgeable and pleasant to work with. I didn't feel pressured, which made the buying experience an enjoyable one. He gave me all the facts as they pertained to the car. I requested coggin management run the paperwork prior to me coming back to complete the signing, so I didn't have to sit around for 3 hours and they happily accommodated me. What a great expyfrom beginning to end. Thank you.
Fantastic Service - Jolanda5135
I just want to take a moment and thank some of the individuals at Fields BMW. The receptionist, Albert in service, Melissa in Financing, and Rick Cutts are just amazing! They are all so warm and friendly and really go the extra mile to make sure you are taken care of and happy. A special extra shout out to Rick Cutts.I kept going from car to car until I found the right fit for me ,and Rick was right there with me standing by my side. Rick,guided me and gave me his expert advice that help me make the best decision for me.
Thanks again, everyone.
Alex was great. Highly recommended. - Bmwbuyer314
I would highly recommending seeing Alex at Germain BMW. He was thorough, attentive, and detailed. He was exceptionally knowledgeable and honest… Traits often uncommon today.
Luis and Emilio were very professional - Karen lynne1
Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria, in service is always professional and very informative. Love the cookies and coffee too!
Kenny Russell went out of his way.. - Jimmy P
I am giving this a 5 star rating mainly because we were given the 5 star treatment by one of the nicest salesman we have met, Kenny Russell. We went in just to take a look around, had concerns with the size and height of the car because of limited space and a steep driveway and Kenny helped us out, even going so far as bringing the car to our home and testing the driveway space to make sure it worked. The transaction was great, the service spectacular and I would highly recommend seeing Kenny if you are even thinking of buying a BMW. could not be happier.
Enjoyable shopping - Pointluck
Diane was great in providing low key, professional competence which was just our style. The dealer easily met our standards for quick and easy car shopping. We are especially happy with our Passat which is an ideal new car at a great price. Thanks again to Diane for a great shopping experience.
Steve Lee is amazing - Anne
We just leased our third BMW through Braman Jupiter...and it is thanks to Steve Lee and the sales team that we did so. Through Steve's tenacity, we were able to get the car we wanted.
EXCELLENT SERVICE - Mariel0702
I WAS ABLE TO TEST DRIVE THE CAR I WAS ABLE TO GET INFORMATION AND GOT ANSWERS FOR ALL MY QUESTIONS I WAS VERY SATISFIED WITH THE TREATMENT DURING MY VISIT
Excellent - BMW
Matt Hoffmanand Fields BMW are truly outstanding. It is a pleasure to do business there. Matt makes the buying experience relaxing and enjoyable.
I drive 100 miles each way to do business with Matt and Fields.
No pressure - Strong59
Jashua was awesome. He started our experience by stating no sales pressure while looking around. That is what is most important to me. Jashua gave us about 30 minutes looking by ourselves before asking us what are we interested in and starting to help.
Excellent service from start to finish - Jjtoomey5
I had an excellent experience at Fields BMW in Winter Park. I had my first test drive with Dennis, came back a couple of months later and had a second test drive with Reggie. He helped me through the buying process, trade-in, negotiations, and the final purchase. Then Jeff was there to help with the delivery. He was extremely throrough and a pleasure to work with.
Great Experience - RicardoL
My wife and I just bought a 2018 430I from Reeves and we had an amazing shopping experience. Our sales specialist Erick Martinez went above and beyond to get us the car that we wanted, with the features that we wanted at the price we wanted. The great thing of a lease is that I get go back in 3 years and do it over again. Needless to say that we won't be buying anywhere else.
Bad experience! - Denis Smykalov
I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department.
So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available.
I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me.
I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me.
Ones i arrived i've been told they don't have that car, since one of the managers took it.
They offer me other options of course and i didn't like, i was pissed with that situation at that point.
After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do.
I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do?
As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do.
Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking?
I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
Best Costumer Service in Florida - Brunosilva18
Buying bmw for the last years in Florida, and had never experienced good service as we have at Tom Bush. Jorge always take good care of us. Highly recommended!!!
Mothering while car shopping - sarmal
I seriously could have not asked for a better dealership to work with while I had my toddler with me. The entire staff was giving him snacks, stuffed animals, a mini BMW car to drive, making sure he didn't run into the cars inside, and helped me get the car seat and strap him down every time there was a test drive.
I got an amazing deal on the car that I wanted and I never felt rushed or pressured. We left with a great car, crumbs all over their office floor, and several diapers in their trash cans. And they were still AMAZING.
Again, seriously could not have asked for a better place to go to.
All my expectations were addressed in a professional manner. - Hambone
I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman.
Tom Bush said $770 to fix my IDrive - Notsogullible
I stopped by Tom Bush in Orange Park as they suggested to see if there was an easy fix for my idrive that would no longer respond when I pushed the dial. Two men took a look and checked their computers and reported to me that it could not be fixed and would have to be replaced which required a lot of labor. Jonathan wrote me a quote for $770.
I returned home and started investigating the web.( should have done this first). It took about 10 minutes to find it. I went to my car and pushed eject and the dial at the same time and what do you know....it was all fixed! As a women, not mechanical at all and over 65, they probably thought I couldn't read and will surrender helpless! Well I'm going shopping tomorrow ... I think I can have a lot of fun with the $770 I saved!!! Shame on BMW.
Bought new X3 - Sharon
Lou, my salesperson, was very, very wonderful. He was able to answer all of my questions, and made the transaction of buying my new care a pleasant experience. A few days later I had to return the car for an alignment issue and he was there to help in any way he could and expedite the process. While it took awhile to diagnose the problem, several of the employees came by to offer lunch, coffee, and various other things to make my wait pleasant;also, a loaner car was offered, but I chose to wait. In the end, problem solved and worth the wait.
A horrendous experience - Jim
After 4 years of dealing with terrible service department (rude,constant delays while repairs were ongoing) we decided to move forward with purchasing the BMW to be serviced elsewhere. Unfortunately now we had to deal with the finance department which decided not to give us the $2500. BMW purchase credit and also charge us $1200. in additional fee's (not including sales tax) we walked out of the dealership. Beware when dealing with this company!
car buying experience - djletsmotor
Over all wonderful car buying experience. Friendly and helpful staff , beautiful cars and great deal . I bought the perfect car at a very good price . Worked with a wonderful friendly tech
Expert and left the dealership feeling happy and confident with my fabulous
New car . Looking forward to my first service appointment .
Parts Counter Service? - Mike2017
Walked out and will not be back. I took time out of my day to go to the dealership only to be ignored while the counter person answered call after call. At my business anyone that does not understand that the person on the phone can't hand you cash like the person in your store, wouldn't work there for long. Teach your people how to use a hold button.
Great experience! - RJ
We had a bad deal over at the Toyota place and decided we would buy elsewhere. Mark Allen, excuse me if the name is incorrect, took care of us like a pro! Great car and great service from these guys!
Just a bad buying experience - John
Went in one day to look at BMWs. Saw a few I liked so I setup an appointment for a week later. Day before appointment, sale lady asks me to move the time. OK, no problem. Show up for new time and she is busy with someone else. Another sales guy helps me. My wife didn't like the 2 cars I had picked prior but liked another one. Sales people were pushy and aggressive. Not what I expected for a premium car.
An hour after leaving I start getting texts that the car my wife liked was being looked at by someone else and I needed to decide right now or it was gone. Told them good luck and crossed BMW off my list.
Happy Audi owner now.
Remarkable experience, i highly recommend Melbourne BMW! - Space Coast Joe
I recently purchased a preowned vehicle from Melbourne BMW and could not be more happier. Staff was professional without making me feel pressure or uncomfortable. The whole process was very seamless and you may just be surprised how affordanle owning a BMW can really be. Check them out @ Melbourne BMW!
Amazing! - Marillan
Kat Gaal was such an invaluable source of information and help with my mini! I can honestly say that I've never worked with someone as knowledgeable and kind as Ms. Gaal. She went above and beyond in making sure all my questions were answered. Truly the best!
Mike mgr is dishonest and like any other sneaky sale person. - Bmw528
I had end or lease on my BMW and mike told me the buy out the BMW is on my account. However I found out that there are few options that can be done in which he didn't tell me. Ironically I bought the lease from them in 2014 and such bad experiences that I started going to braman BMW in west palm beach.
Disappointed - Billy
Purchased a new X5 from Melbourne BMW. I had other BMW vehicles in the past from another dealer prior to moving to Florida and always had great sales and service support. Very disappointed in the Melbourne BMW Sales area for lack of knowledge and rushed delivery to the poor treatment in after purchase Service. After a year of crazy issues with the vehicle and lack of response from the dealer I took a huge loss to trade out of BMW forever. I would never recommend the product or dealer to anyone.
Coggin BMW Treasure Coast
BMW Client Advisor