So Helpful with purchase- Sandra and Anthony - anthony1
Words can't describe how thankful I am for Bill helping us purchase our 2016 Honda Odyssey Touring. He took his time and showed us every little detail to make us feel comfortable driving away in our new car. He did everything possible to make sure we got the best deal available and affordable for our budget and family needs.
Caring - mfeeney30
Zimmerman Honda was wonderful. After a bad accident they made getting a new car easy and pleasant. Aaron & Luke were sincere, kind, polite and caring. Every department was very accommodating & friendly. I would highly recommend them.
Great Customer Service - Jaclyn Venegas
Jakub was very helpful and guided me through the entire process of leasing my vehicle. He was detail oriented and easy to understand. I appreciated his enthusiasm and working with him.
Excellent buying experience !! - Rajesh B
I had a terrific experience working with Justin Magee at Honda Superstore of Joliet to buy a new 2016 Odyssey. He talked me through the options carefully, explained the offers available, gave me best price, and made the whole process pretty painless. I did a lot of research in advance, and came in knowing what I wanted and what a fair price range would be. I felt respected and well treated, and even enjoyed the experience. After I purchased the car, he spent time helping me learn all the new features, setting up my preferences and followed up with phone calls answering my questions. We toured the service area and he went over my options there. The service people were great about installing some additional packages I wanted. He was great to work with and not once pushed on what they think I should buy. I would recommend EVERYONE to go to Justin Magee for their new Honda. He and the rest of the staff were helpful, friendly, and efficient and wanted me to be happy. Justin Magee and team is Awesome !!
Dj was top notch! Great new car purchase experience. - warrnyd
I negotiated the price over the phone prior to even stepping foot into the dealership. Upon arrival, we met with Orlando who streamlined the purchase process in less then two hours total from start to finish. They truly honored their price they gave me over the phone. What a honest top notch dealership. During the final stage, Shawn in finance was great! Would highly recommend this dealer to anyone looking for a speedy and honest experience with no strings attached.
Straight Foward - Erick A Ramos
The whole buying experience was good! The internet interaction was first rate and straight forward.
The technical person was very knowledgeable, friendly and patient about explaining the operation of the various system in the car. The person that sells extended warranties was a little too pushy but other than that it was a good buying experience.
Very Accommodating - Love the popcorn
I have been using Schaumburg Honda for my service needs for years but never purchased a car through them. They were very accommodating and did everything possible to make sure I was happy. Mike Liz even came out to my home after I purchased to sync my garage door opener to the car.
I got a new used car - Tabbys
JP was great and provided the best customer service. This is not a creepy dealership. They are helping all people. Great job! Yes I will share with family and friends.
Pleasant experience buying a car. - Arum
It was a surprisingly wonderful experience buying a car. Mr Allan Lucas was very professional and patiently explained all the features of the car. Since we were shopping for a new car after a long gap , it was very helpful to know about the technologies and the features available with the latest model of vehicles. He was very polite and stayed way past the closing hour to go in detail about the new vehicle. Truly appreciate his sincerity, commitment and professionalism. I liked that he was not being pushy and focused more on answering our questions and providing clear information allowing us to make an informed decision. Will definitely recommend this dealership to my friends and specifically Mr Lucas as a salesperson.
Excellent Experience Purchasing a 2016 Honda Civic - Justin Hays
I went out to Meyer honda a few times to test drive a variety of Honda vehicles. Jose was patient and informative throughout my car buying process and was never pushy. He even worked with me on his day off to get the deal finished on my timeline. Chris in finance made my closing process quick and painless. I was in and out in 15 minutes.
Oil change - Wendy3
I was able to make a sane-day appointment for my oil change. In and out quickly and felt valued as a customer. I will continue to have my car serviced here.
Oil change & tire rotation - thegil
The work was done in a timely fashion. The waiting room is comfortable and offers entertainment and refreshments. The staff is professional. My service girl let me know what major service would be required for my car and when it should be done.
Top Reviewed Specialists At This Dealership
very qualified personnel - merle p brown
Everyone I dealt with was professional, friendly and knew their job well. I have always been welcome to come back whenever I needed help, especially the navigation system. Anya is terrific, and so is your service manager Joel.
Excellent service and price - Valerie I
My husband and I were greeted right away and from the second we walked into the dealer and to the time we left the dealer we were treated with professional and friendly service. We negotiated a great price with Glenn Smith over the phone and Jessica Gilmore was all ready the car and paperwork when we got to the dealer. In particular, Mr. Larry Chambers was so patient and helpful with our new CR-V tutorial. I highly recommend this dealer. Thank you for a painless car-buying experience!
Very pleasant experience. - Rich
No high pressure or extended pricing games. Simply a great car at a good price. We knew what we wanted which helped to speed up the process and Jeremy in sales was excellent. Never felt rushed or pressed for a decision. We were not sure on our color choice and they offered to locate the color of our choice at another dealer, but we decided the one they had was our first choice.
Excellent - Bert16
We had an excellent experience with Bert. He provided great pricing with no haggling and ample information on the car we were interested in with a very friendly demeanor.
Dave is a straight shooter - Andy G
Dave always treats us with respect and regard. We always do our research before shopping and Dave has never tried to buffalo us into anything which is refreshing. I hate dealer add-ons and rust proofing again no issues or pressure. Once you decide on vehicle and price you should enjoy the purchase without regret or remorse and Dave makes it happen that way.
Service Recall November, 2016 - Jerry D
From beginning to end this was a great experience. Aaron was terrific, every staff member that I came in contact with was friendly and helpful, genuinely concerned.
2017 Elantra Car Buying - ganlojoy16
I had a great car buying experience at Bob Brady Auto Mall in Decatur IL At first I did not want to go but they assured me that I would be satisfied and I was .
Completely Satisfied - marine4life
We just purchased our 5th. car from Continental Honda with Terry Scudieri. He was a excellent salesperson with all our cars and it felt like we were part of the Continental Honda family with the treatment with all the people there.
great job - tboyndahouse
I was very impressed with the professionalism and service that I received the way they took their time to make sure that this was the right car for me and my wife
Great job, Dale! - Linfin
I stopped in on the spur of the moment with maybe a 5% chance of buying a new car. I loved my 2012 CRV especially the lavenderish color! Dale: personable, professionable, no pressure. 100% happy!
Best Customer Experience Leasing a vehicle-Michael Pompilio - jihbe76
We visited McGrath along with various other dealerships in the early stages of our research for a new vehicle. Initially, we had reservations on whether a minivan or an SUV was the right choice for our family considering the size of the vehicle coming from a compact SUV. Additionally, we were considering buying versus leasing. We entered the showroom, which by the way, was well maintained and inviting. After a few minutes to settle in and survey the various floor models, Michael Pompilio gently approached us and offered refreshments (water, coffee,… spa treatment…jk) and immediately put us at ease through casual conversation that did not feel contrived but instead had a certain familiarity as if we were meeting with an old friends for brunch. When the topic shifted to the intent of our visit, Michael demonstrated a subject-matter expertise and provided an objective perspective on the pros and cons of the minivan versus the SUV, the various trim levels, as well as for buying versus leasing. Michael answered all of our inquiries with an effortless candor and provided us with ample pamphlets with footnotes from our discussion, which clarified the various trims levels that greatly equipped us with clear and concise information to actualize our needs in a pragmatic manner. Sticking to our plan to conduct further research, we made an unpressured departure. Subsequently, we reflected on our experience and expressed like-minded opinions regarding how Michael broke the mold from the typical commission-based salesperson. Being a military veteran, I was extremely impressed by Michael’s outstanding work ethic. My wife, being in the service industry, commented on Michael’s professionalism and empathetic approach. We agreed that his disposition was both gratifying and refreshing, which made a lasting impression on us. The remainder of the day, we visited several other dealerships and found comparable vehicles that also met our needs This factor left us faced with a challenging decision, which narrowed our scope to the Honda Odyssey and another competitor’s minivan. However, we easily observed the contrasts between the salespersons that were void of Michael’s appealing qualities. Some time passed and all the while, the various dealerships that we visited emailed us with current offers to earn our business. However, Michael’s emails didn’t seem generic. They felt like a well-thought out narrative that seemed more like an invite to a party with us being the guests of honor instead of a squeaky wheel trying to get the oil like the others. It was Michael’s contribution that literally steered us back to McGrath as if we were dowsing for water. During our final visit, Michael’s disposition remained consistent with our previous experience and we completed the deal. We happily exited the lot in a new Honda Odyssey with that fantastic new car smell and have not had any buyer’s remorse that comes with the purchase/lease of a vehicle. Overall, Michael seemed to genuinely take pride in expending his energy towards the care of the customer by accommodating our needs in every way and, as a result, gained our business, which in turn, met the need of the dealership.
Great dealership! Great Employees! - Briannaf
I gave this dealership a 5 star rating. I bought a 2005 mini cooper from the dealership and the car salesman was great to work with! I couldn't take the car home the day that I wanted to because they were closing and I needed to get approved for a loan, so they gave me a Starbucks gift card to brighten my mood! I got to take the car home the next day. All around great people to work with, great dealership!
castle honda is a great place to get your next Honda - Marty S
I bought a new Honda CRV at Castle and was very pleased with the experience. Both
Tom Koss, my salesman and Brent Dixon, the finance man were very professional, answered all my questions and got the deal done to my complete satisfaction.
Napleton of Loves Park stands behind their sales - Blazer60068
Napleton of Loves Park stands behind their sales. I bought a used Toyota Sequoia from Napleton and everyone was extremely friendly and easy to work with. The sales manager I worked with was not pushy at all and the entire team was helpful during the negotiations. Upon getting my new used car home (to the Northwest Suburbs of Chicago—about 70 miles from the Napleton Loves Park location), I attempted to use the DVD player that came built into the vehicle. I noticed it would not work and immediately tried to see if I could troubleshoot the issue myself after doing some research. After researching and trying a few small fixes, I determined I was not going to be able to fix the issue easily so I called Napleton to see if they would be able to assist, saying I only had the car a few hours. I talked to the General Sales Manager Dan, and he was very apologetic about the situation, and told me that they would investigate and fix the issue as soon as they could. I then told him that I lived about 70 miles away and would not be able to bring the car into their dealership for awhile due to the long drive. Dan then offered to pick the car up from my house, drive the car back to/from Loves Park, and to provide a loaner car to me while the car was being worked on. I did not like the idea of putting another 150 miles on the vehicle just to get the DVD player fixed, so Dan then offered to drive it to/from on an enclosed trailer.
Long story short, everyone was a pleasure to deal with from Napleton, the car was driven to/from my house on an enclosed trailer, and the DVD player now works fine. Customer satisfaction was very important to Napleton of Loves Park, so you should not be worried to buy a new or used car from them. They were great to work with and stood behind their cars.
One and Done - Bill0711
I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I received a service date and time confirmation by email. The confirmation listed the recommended service including an oil change, tire rotation and fluid check with an estimated cost of $29.95. When I arrived, I was informed that the service would cost $79.95 and that the tire rotation alone cost $39.95. I questioned the quoted "estimated" cost stated in my service confirmation. The sales manager kept asking me for a coupon. I did not have a coupon but I did have the confirmation. After much wrangling, the manager honored the "estimated" cost from my email. I was told that the service would take around 90 minutes. I provided my cell number and asked that I be called when the service was completed. I never received a call and returned some time later to get my car. While driving home, the tire pressure sensors turned on indicating possible low tire pressure. I turned around to return to Planet Honda. On the way, I pulled over and checked the sensor settings and found that the settings were never recalibrate after the tire rotation. Luckily, I knew how to reset the calibration settings.
To make a long story short, I would not advise any Honda owner to use the service department at Planet Honda. They utilize deceitful pricing tactics and are negligent in completing work in a satisfactory manner.
Just another face in the crowd - richard robbins
After speaking to to a rep from the dealership twice we made the 50 mile drive to check out a 2015 Nissan Murano. It seemed like a great price and had very low miles. We we arrived there were so many cars for sale that there was no place for us to park.
After finally just parking in an isle we went inside and it took 10 minutes for us to be assisted.
The car was filthy and had no gas in it. The salesman was clueless when asked details about the car. It just appeared to me that they made no effort to get the car ready for us. If they don't care before the sale why would I think they would care AFTER the sale!
Bemis Review - Delgro
They always do a good job. This was an oil change only. On other visits they found points needing attention that I did not know about.
Sales and Leasing Consultant
Honda Superstore of Lisle
Valley Honda Naperville/Aurora