very good experience.... - JJH1957
very easy to work with....no pressure and worked with me to make sure i was comfortable with my purchase....would recommend and looking forward to good service....
Outstanding Experience - Mcintrea
I cannot express the wonderful service I recieved at Zimmerman!! From my first contact with Tony to the wrapping up with Blake it was actually a joyful experience. Car buying is usually stressful for me but the excellent staff at Zimmerman made it really a good experience. They found me the car that I was interested in and found me a LOWER interest rate than what I had on my loan approval from my own bank. I couldn't recommend Zimmerman more. They are all so personable, friendly, professional and actually seem to enjoy their profession. Thank you so much Tony and Blake!!
excellent service - nickz
Danny made purchasing my new 2017 accord sport very easy. Worked with my financial situation and had me out of there in an hour and a half and driving a new car.
Quick & Easy - Margie J
Customer service was good and consistent. I came to the dealer after already spending months researching and was ready to go. As a result, there wasn't really an opportunity to "wow" me. I was very happy with how quickly we were able to negotiate a price that exceeded my expectations - no hassle and very responsive. I had a hard time finding dealers that had the exact car I wanted and with Joliet, I didn't have to wait. Lastly, I appreciated the convenience of the dealership price matching my trade-in without any hassle and it saved me time.
Great service overall! Linzy Fuller is extremly helpful. - Bond Family
Our vehicles required diagnosing and a fair amount of work. The team communicates effectively and accommodates to every extent possible. They provide clear explanations of the work that needs to be done and the most cost effective way to solve the issues.
Top Reviewed Specialists At This Dealership
Very nice experience - dfc
I stopped by a few weeks ago to take a look at the Odyssey and ask some questions. I spoke with Austin and told him that I wasn't going to buy the car that day, but that I was comparing vehicles and wanted to see about pricing, options, etc. Right away he answered all my questions, had my car appraised for a trade-in value, and let me test drive the van. Never pressured me to buy, just gave me the information I needed to make my decision. We considered our options for the next few weeks, and he only called me twice during that time (the second time was when we were on our way to buy the vehicle). I've dealt with dealers before who want your information first before they answer any questions, and then call incessantly for months, and that's a huge turn-off. We bought from them mainly because they didn't hassle us and left us alone to make our decision. Plus the van is perfect for our needs.
Professional and Courteous - Steve0805
I have been taking my cars to Pauly for years. The service advisors have always been courteous and professional. I have never had a problem at Pauly.
Boti and Mark are awesome! - Purduevet
I came to this dealership just browsing for a replacement for my aging car. Both Boti and Mark listened to what I wanted and helped me find something at a better deal than I thought possible! Definitely recommend this dealership and both Boti and Mark- so much better than the last time I bought a car- thanks Schaumburg Honda!
Great Salesman, Pawel Pieniazek - Oliviacarolyn rosenstein
I found the salesman to be friendly and very informed of the product. He answered all of my questions and I never felt rushed. I found, at my age, I needed to go to a larger car and decided to come back to Honda.I love my new car and especially Blue Tooth.
ALWAYS a WONDERFUL experience! - Cheryl Touhy
This is my second Honda Odyssey purchase at Ed Napleton Honda in Oak Lawn and it was super smooth, quick and wonderful. I chose the car I wanted, they gave me what I needed for my trade in and I was in and out in a couple of hours from start to finish. My salesperson, Christian was fantastic and informative and helped me transfer my things. He showed me how to use all of the "fancy" new things on my van and made sure that I knew how to set everything up before I left the dealership. The Sales manager, Russ was fantastic and Tony in finance was not scary at all- he was informative and helpful and not pushy. I am so glad that I did not have to waste time shopping around, I went straight to Ed Napleton Honda in Oak Lawn and bought exactly what I wanted. LOVE my minivan!
Super Driving Machine!! - Doggteam
Mr J. Parham was the perfect salesperson for me. Very knowledgeable and helpful. Service Excellence for Sure!! Couldn't be more happy with my new purchase.
Excellent, easy car buying experience - savvy107
I had already test driven the 2017 Honda CRV and had a pretty good idea of what I wanted upon walking into Motorwerks. Kathryn was wonderful in assisting me online via email when I was first inquiring for price quotes. Motorwerks beat out any other dealers price upon their first quote to me, and I had inquired with about 20+ Honda dealers within 100 miles of my home. She answered all of my questions promptly and was patient with me. Tony was helpful and patient when showing me the few color options I was stuck between. He was friendly and easy to work with during the sale and did not in any way make me feel pressured to make any decisions I did not want to make, which is something I have experienced in the past from other dealerships, so I was extremely appreciative of that. Being a young female, I have been made to feel a bit uncomfortable at some other dealers during my car search process, and Tony did not make me feel that way at all. He treated me with utmost respect upon walking in the door. He was informative and straightforward which helped to expedite the entire sales process and I very much appreciated that. Buying from Motorwerks was by far the best car dealer experience I've had to date.
My car buying experience with James Adams was "AMAZING" - lkBentle
I am located in Indianapolis and was in search for a specific vehicle. I ventured around Indiana to Toledo, Ohio and down into Kentucky. All proved to be wild goose chases. On phone calls and emails prior to making these trips, I was mislead, lied to, and sent stock pictures of the car I was going to view. After arriving to look at the car and questioned the pictures and vehicle features, was then, treated like pond scum by the sellers. James Adams III was very understanding, honest, and even took additional close-up pictures of the vehicle and sent to me. I was ready to give up on my online car searches. Thank goodness I crossed paths with James who was super friendly, super honest, super terrific, and someone I felt confident in doing business with. It was a long drive to O'Fallon, IL, but I would make the trip in a heartbeat to work with James Adams III again. Thanks so much, James, for turning all of my miserable experiences into an absolutely wonderful outcome. I am thrilled with my car and my buying experience from Meyer Honda and especially James. Lynda Bentle
Awesome Service!! - turtle36
Jeff and Gary were awesome. My son needed a new car, I called Sale Manager Jeff Deiters to inquire about different models and payments. While on our way to dealership Jeff called us to see when we were coming. I told him we were on our way and when we pulled into dealership, he had the cars my son was interested in, sitting in front of dealership ready for him to test drive and decide on which one he wanted with no pressure. Received a great deal, but more than just price, they let us make our choice, help with options and treated my son who is 21 with great respect!! I would recommend this dealership to everyone!!
Christina assuress high quality service for FJ. - Rico Rodriguez
Christina follows up after service at FJ, to make sure everything went well. She keeps FJ quality standards high. She and Darius are stars at Fletcher Jones. Darius is the best Service Coordinator! Christina keeps FJ running the way it should be. Thank you both!
Excellent - Bert16
We had an excellent experience with Bert. He provided great pricing with no haggling and ample information on the car we were interested in with a very friendly demeanor.
What an amazing experience! - Sarah Ford
I have been a customer for years. I recently purchased a 2017 Civic with David Krochmal. He treats you like a person and not a sale! I recommend him and Muller Honda of Gurnee to everyone I know. I'll never go anywhere else!
Highly Recommend!! - nicole.quintero
I was very happy with my experience I had with Carolina Waluszko and Honda City last year when I purchased my Accord that I came back and purchased another preowned vehicle. Highly recommend Carolina Waluszko and Honda City Chicago.
Service Recall November, 2016 - Jerry D
From beginning to end this was a great experience. Aaron was terrific, every staff member that I came in contact with was friendly and helpful, genuinely concerned.
Great service - jeanniemarie109
We love our Santa Fe! Brad was great to work with---knowledgeable, accommodating (to our schedule), and professional. He patiently showed and explained the technology/features of the car. Pleasure to work with.
Everyone who deals with Terry Scudieri is impressed - John Edinger
This makes the second car I have purchased from Terry Scudieri and I have been extremely happy with both car buying experiences. The first one was a new car and the second a two year old vehicle. Both times Terry was straightforward and honest with me. He is also a wealth of information and knows both the car markets and the vehicles themselves. Three times in conversations with others, I have mentioned that there is a car salesman I will be happy to work with again in the future and the person I was talking to said "me too, and his name is Terry Scudieri".
New car purchase - mizike52002
Tia was great to work with but finance kept trying to put us in car no where close to where we wanted our payments to be wasted a lot of time total process 6 hours Then at end was a big rush because they were ready to go home Last did not take 1 penny off sticker price when later found other dealers that had better pricing This will most likely be last car h buy at this dealership
Unprofessional, disrespectful, false quotes - Rater89
We went in to lease a new civic.They agreed to honour a quote from a competitor dealer and told us to come and that the quote would be honored. We spent 2 hours, did all the paper work,test drove, asked and made sure we were on page with our quote (ran the credit) and at the very end they stated they cant give the car for the quote we had and offered a price higher than any other dealer we asked. Finance person Shiraaz was worse than a slacky used car salesman. We didnot agree to his pathetic counter-offer (again higher than anyother dealership) and at my defense i only claimed why they agreed to match a quote from elsewhere and call us in (have email and voicemail proof) when they clearly couldnt and his response to that and i quote "this is what happens when people like you bring in fake quotes". This utterly shrewed and disrespectful employee is a disgrace working at Mcgrath. It felt no less than being at a crappy dealership where customers and respect dont matter but whatever it takes to sell does, and if you cant close the sale, treat the customer like crap. Extremely disappointed. I own an acrua from mcgrath acura westmont and never have i ever been treated with such rudeness and disrespect, that always made me believe the name mcgrath honda and acura distinguish themselves from other dealers due to their sincerity and courtesy towards their customers,but Shiraaz definitely made me rethink the trust i had in this dealership and its counterparts. I would pay a higher price anywhere else than purchase or step foot in that dealership
New vehicle purchase - Average experience - Tioga
During my recent vehicle purchase at Honda of Champaign, the sales staff and sales manager were friendly and honest. They accommodated my needs and special requests. Communication and attentiveness were excellent.
I was misled by the service adviser whose stated that I would need to purchase and install the trailer wiring separately. Further research on my own by consulting the Honda press release, and confirmation by a different Honda dealer, proved that the wiring would already be on the vehicle when delivered since it was the AWD model.
The buying experience was good up to that point, but then went sour during the meeting with the business manager. I wished he would have asked a simple question up front, "Are you interested in purchasing an extended warranty or service contract?" It would have saved me a great deal of time and anxiety. Instead, I got a drawn out sales pitch for additional warranty products that I found to be quite annoying.
There was a paint flaw on the new vehicle that was missed during the prep, but it was remedied by the service department before I left the dealership.
The amount offered to me for my trade-in was about one third of the NADA average trade-in value, so naturally I declined.
The dealership staff asked me in person and then in a subsequent email to give them 100% or 5 star review ratings. I find this to be presumptuous, and I wonder if this practice taints some of the dealer ratings in general.
Overall, I can recommend Honda of Champaign, but there were several minor issues that made it less than a perfect experience.
Good job castle Honda and mr Tony Chammas - Micmic
I've been longing to buy the Honda Odyssey for my big family, Honda castle was the key on achieving this. Thanks Honda castle!!
I would gladly recommend this dealership to my friends and family. Hoping for a great after sales service from you guys .
Special thanks to Tony Chammas .. this guy is the guy to look for in castle Honda. Till my next purchase!!
Would do business with again - Gio2017civic
I went in and purchased a vehicle from Anthony Juliano. He was a great sales consultant to work with. I went over my expectations during the purchase, and I never got the usual high pressure sales pitch or agenda. The entire staff was friendly. The dealership itself is clean, and modern. I wouldn't hesitate to purchase another vehicle from this location. Thanks for the new 2017 Civic hatchback sport, Anthony!
Excellent place to purchase a car - Jeff
My wife and I have been buying our vehicles from Napleton for quite awhile now and have never had an issue. Chris Loch (now new car manager) was our salesman, very professional and if he did not have the answer he would get it for you. Now Matt Larkey is our salesman and i was in there to help my daughter get her first new car and he was very professional. Helped my daughter through the hole process of buying her first car and took time to show her how everything worked on the car. If you are looking for a dealership that will be there for you this is the place to go. I have not had one problem with them and i have bought 15+ vehicles from them. Also have had many friends and relatives buy from them. Stop in and see what I mean. Thanks Napletons for everything
Best Car Buying Experience - Lovealwayslisa8
From the time we walked onto the lot until we signed on the line buying my new 2017 CRV, the entire experience was stress free and pleasant! We were casually approached by our salesman Chris Wilkins, whom fostered a no-pressure attitude and was very familiar with the Honda models. I had a certain color/trim in my mind, and chris effortlessly found it and had it transferred to Brian Bemis in 2 days. We came with aggressive prices we found through the internet and the dealership agreed to our offer, no haggling, no stress. Truthfully, it all was underwhelming... nothing like any other car buying experience I have ever had! If you are in the market for a new car- go ask for Chris at Brian Bemis!
Also- I love my new CRV!! It's equipped with so many upgrades and safety features!!
One and Done - Bill0711
I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I received a service date and time confirmation by email. The confirmation listed the recommended service including an oil change, tire rotation and fluid check with an estimated cost of $29.95. When I arrived, I was informed that the service would cost $79.95 and that the tire rotation alone cost $39.95. I questioned the quoted "estimated" cost stated in my service confirmation. The sales manager kept asking me for a coupon. I did not have a coupon but I did have the confirmation. After much wrangling, the manager honored the "estimated" cost from my email. I was told that the service would take around 90 minutes. I provided my cell number and asked that I be called when the service was completed. I never received a call and returned some time later to get my car. While driving home, the tire pressure sensors turned on indicating possible low tire pressure. I turned around to return to Planet Honda. On the way, I pulled over and checked the sensor settings and found that the settings were never recalibrate after the tire rotation. Luckily, I knew how to reset the calibration settings.
To make a long story short, I would not advise any Honda owner to use the service department at Planet Honda. They utilize deceitful pricing tactics and are negligent in completing work in a satisfactory manner.
New car purchase - Judy - Sporty
This isn't my first Honda but it's does qualify as best one purchased to date. Jason was fantastic he answered all my questions as well as making all my specific requests possible. He made the purchase exciting and stress free . I was always kept aware of all progress on the purchase. I am very appreciative of him in the purchasing of my new car. Thank you Jason
Valley Honda Naperville/Aurora
Sales and Leasing Consultant
Honda Superstore of Lisle
Senior Sales Represetative