Excellent Customer Service - Winnie922
I visited few Honda locations , Nissan , Jeep and Subaru for the past 3 days . Valley Honda in Naperville/Aurora has spectacular customer service, sales and finance department. Very accomodating and had a great experience. So far, I love my new CR-V!
Absolutely Fantastic - Patricia J Grimm
I dread buying a new car. I hate the hassle and pestering most give you. My experience at Zimmerman was opposite of that. Informative, listened to you, no high pressure. THEY ARE THE REALLY TO service you and meet your dreams. Aaron Miguel was an excellent sales person and the business manager, Blake was also.
Great experience - Odysseybuyer
This is the third Honda Odyssey we have gotten from Honda of Lisle and this experience was just as good as the last two experiences. Sager was extremely helpful, responsive and made sure everything went smoothly from beginning to end. He is very knowledgeable about the Honda products and was able to answer all of our questions. Bob (finance) was also great and made the signing process super easy and smooth. We were in and out of the dealership in a little over an hour after we decided which vehicle we wanted. I would definitely recommend Sager and Honda of Lisle if you are looking to purchase or lease!
Service - Chris
Had my 2007 accord serviced on 3/4/2016 service was completed in a timely matter and have had no issues with the repairs performed. Will be coming back again.
Best Honda Dealer!!!!!!!! - Fm2016
Wow, what can I say... Honda on Grand has been our favorite dealership for the last couple of years because of one individual....Julio. You wouldn't even call him a salesman but more of a auto tailor who finds the right car for the right person. He was patient, kind and efficient, even though he was dealing w 4 customers at once!! He explained the features on the car and asked us what we needed and sure enough he found us the right fit. If ANYONE needs a new car I highly suggest you speak with Julio Cano.
Professional and Friendly - Hank
First time experience for an out-of-town visitor. Just needed an old change. Mr. Lagunas (Fernando) did very nice job. Exceeded my high expectations. Everyone was helpful and friendly. Thank you!
Excellent purchase experience at Mueller Honda highland park - Chief cook
Patel Pienjazek worked with me and the staff at Mueller Highland Park, Il to be able to lease the car I wanted at a price that fit my budget. They also sped up the process so that I could complete the transaction in time to make an appointment that day.
So good of a deal we had to buy 3 cars - M.K.
We dealt with Othman over a week period and he got us the color and the payments we wanted after beating another dealer price. We will definitely recommend Othman and Ed Napelton Honda
2nd certified used Honda purchased - CollBert
Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dept. They always do great work with a great print out of all items inspected and a list of what to expect for future servicing. Today when I came in for basic oil change, I was curious about what other cars they had available. As a result, I drove out in a new (to me) certified pre-owned Accord. (Loved my first one and already know I'm gonna love the second too!) Jeff Cummings was my sales rep. He was straight forward and no playing games. He asked what I was looking for and what my terms were. From there, he got the process started and in a timely and courteous manner, he got me into my car. Darrell in the financial/business dept set me up with my paperwork and also treated me with respect and answered all my questions. These guys made the whole process easy and comfortable. Not feeling pressured or getting the usual run around is why I will always continue to come back to Brilliance Honda. Best customer service out there!
Long time customer happy with service - WindyCityRunner
Prompt, timely, call with updates, able to do additional work the same day if needed so don't need to take more time off work.
Very Pleasant Experience - Raymen
My wife and I just recently bought a 2016 Honda CRV EX AWD with Zach Goslin as our salesman. We never thought buying a car can be a pleasant experience compared to the previous times we bought cars from other dealerships. Zach was very helpful and professional in making sure that we are completely satisfied with our choice and well informed. He surely gained our trust and made the process of buying a car actually enjoyable. We also appreciate the transparency in pricing and no hard sales in this dealership.
Buying my new Honda CRV - Vicky248
It was a great experience working with Tom at Schaumburg Honda He was friendly, helpful and professional. It has been awhile since I've purchased a new car and he was very patient with me
Great experience - Knapp's
My husband and I had already decided on what we wanted to purchase and spend prior to going to the dealership. We appreciated our sales rep. (Jose Diaz), who was very professional, and helpful....Not pushy!
Good, and friendly. - Perez102
It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which gravitated me to purchase.
Very impressive! - HondaUser
One of the best shopping experiences - bar none. We were looking for a new vehicle, and the service provided by Harris Fazal and Marion was absolutely exemplary - nothing like we have ever experienced before. This is the second time we have purchased a vehicle from Castle Honda, and we have to admit, the experience this time was no different from the first one many many years ago. If you are looking for a Honda, this is your destination. If you are not sure if Honda is the vehicle for you, stop by here, and be prepared to be convinced why Honda is the way to go! And make sure to ask for Harris Fazal and Marion - they will do their best to meet and exceed your expectations!
- Murad S. Shah
New Car Purchase - Tom W
First off let me say that I shop when making a purchase. A lot. I have been a Honda owner since 1993. I recently was in the market for a new car and looked at Mercedes, Cadllac, Hyundai and Mazdza for a sedan with the latest and greatest in technology, without exceeding my desired price point. Once again I came back to the Honda Accord EXL-V6 with Navi and sensing, because of the reliability of Honda and the ease of use of the technology.
I was fortunate to be in a position that I did not HAVE to have a new car, but wanted one. I shopped the majority of the local Honda dealers and found Bill Kay to have the most competitive pricing around, even more so than the dealer where I bought my two previous Accord EXV-L's.
My sales person, Donny McGee went above and beyond to meet my needs. He had the vehicle delivered to the dealership within a few days of placing my order. He worked around my schedule coming in on his days off to meet with me. He made sure I was able to get the best price available (over $750 less than other dealers) and made sure the car was spotless when delivered. All while being personable and professional. No matter who I spoke to during the purchasing process at Bill Kay, they knew who I was and were very pleasant to deal with.
Although it's a bit of a drive to get to Bill Kay, I feel you would be remiss not to visit Bill Kay for your next vehicle purchase. I look forward to outstanding service for my Accord in the future.
Thank you Donna McGee and Bill Kay!
fast and excellent service - Megan Braband
I recently visited Muller Honda for service on my 2010 accord. I bought the accord at Honda of Kenosha, but since I live in Grayslake I don't want to trek up to Kenosha for reliable service. I have used the service department before, when it was Rosen, and it was fine, but nothing special. This time, I was blown away. My service advisor was Chris Wrublik, and he made sure that all of my concerns were addressed. Not only that, he fixed an issue with my brakes that Honda of Kenosha had messed up on!
The waiting area was clean and comfortable, and I was out in an hour, for oil change, spark plugs, belt and filter replacement, and brake service. I never got the survey, my spam box must have permanently ate it, but I could not let this service go unnoticed.
Thank you Chris!
Customer care and service department - manpi7
I brought my vehicle in for some Maintenance. Talked to Michelle Y. When I called to set up time! She was very pleasant and friendly in setting up a time!! The two people working the counter in the service department were great!! Aaron and Dana!! Aaron explained all that was done!! Great people to deal with.
Costco car buying - Photogirl4
We bought our car through Costco and Terry Scuderi couldn't have been more helpful. We also had rails and crossbars installed and really appreciated the helpful service center.
Great Experience - caoakwood
I continue to buy cars from this dealership because Bill Lucas is an honest salesman and has never once offered a car that did not/would not suit me.
Second Honda Purchase - CJCampbell
A close friend needed a new car. On my recommendation, she went to see Christian at Honda of Champaign. She had been looking for an SUV, and the CR-V was just what she wanted. She found a clean 2013, and now enjoys that very dependable, very comfortable, very utilitarian car. Thanks Honda of Champaign, and thanks Christian!
Quick,easy and professional. Gets it done! - lindsay1010
I would like to thank Mike Pompilio for his support and quick reactive to what I need to get done.
He was very professional in his position and worked very well in keeping me posted on what was going on and what needed to be completed. One of the best experiences I’ve had in the car business. I would recommend Mike to others.
Thanks again Mike.
Another Great Experience - Mark S.
Another great experience with Service Advisor Randi Smith, and Service Technician Jason. Took my 1999 Honda CRV in for routine service and a broken rear cargo latch. Left feeling very satisfied with the work, the price and the Service Department. The only place I go. I also meet Service Manager Brian Langley, who truly cares about how his Department is ran.
New Hyundai purchase - jalger68
Joe Wenskunas was the best salesman. He took the time to listen to what I wanted. I was down to choosing the color and he parked them side by side got me to compare. We hadn't purchased a vehicle from this dealership since 1988. Joe is the total reason we purchased one now. I was very impressed with his genuine and caring attitude and his excellent knowledge of every vehicle. We were going on a trip the day after purchase and they made sure the protection was applied to the windshield while we were doing the paperwork. That's above and beyond! This is our first Hyundai and I'm loving it!!!
Service solved my oroblem - Clueless
Jerry Nepermann, service rep at Honda, is excellent at his job and gives me great help at every visit. Service mngr Bruce Breckenfelder, went out of his way to find a problem on an after market system installed on my car . It did not turn out to be Hondas fault but he kindly looked and investigated until the problem was solved. Thank you ever so much.
Great Service - Britt1969
I always have great service at Planet! They take good care of me and excellent care of my CRV
Customer Driven - Ray Kalis
Great dealership. Working with Matt Harkey and Dan Brzozowski is a pleasure. No pressure sales the cars sell themselves. It's a HONDA. Found the car i liked and Matt and Dan and the finance guy, Larry, made it happen. Second car i purchased there and i will keep coming back. Thank you Napelton for the excellent service.
Lies and Misrepresentation - frc54
I was contacted by Kathy Cortino, their internet Manager. I discussed with her at length my parameters and obstacles in my search for a 2016 Honda Accord EX. A major obstacle was getting more for my trade in of a 2015 Chrysler 200S. She emphatically told me that this specific model was a "hot" demand, and that her dealership had the ability to offer above market prices for this type vehicle. I drove an hour each way, not including my time at the dealer, predicated on what seemed to be a more promising opportunity. I met with the GM (Tim?), and their Sales guy (Steve), and I'm convinced that Kathy never discussed my issues with them. They offered me the same trade in allowance as a previous dealer, and contradicted the assurance given me by Ms. Cortino. She misrepresented herself, and wasted my time. STAY AWAY!
2016 Honda Civic - adaml5212
I am a recent college graduate looking for my first new car. The Honda Civic was one that was both economical and affordable. The people at Brian Bemis made my experience very pleasant. The salesman Juan made it a priority to get me in my new car. He was willing to negotiate on a fair price and I was on my happy way. I would highly recommend this dealership to family and friends.
Honda Superstore of Lisle
Valley Honda Naperville/Aurora