Love our new Pilot! - KMoore
Thank you Kevin for such a great experience buying our first Honda! We are so happy and thrilled with our new Pilot. Kevin was very knowledgeable and really helped us find what we were looking for. We are so happy that we got exactly what we wanted for a good price. Your nice waiting area with computers was great for our 2 kids while shopping and purchasing the car. We will recommend Kevin at Valley Honda to all our friends and family.
Excellent customer service - Gmapes
Today I bought a 2014 Honda Civic. My salesman Marty Curry was amazing. He was very knowledable and help guide me to a great car. I will highly recommend my friends and family to see him when they are buying their next car. Georgia Mapes
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JoAnne's experience, since it is her car. - JoAnne Schneider
I found the crv online and stopped in to see it. We were not necessarily ready to purchase but we liked the vehicle so much we did. Sales person was very nice but not pushy, which was perfect. I don't feel like I got an amazing deal, but a fair one. I am very happy with my car.
Another Good Experience - mine
This is our 4th car from this dealer. They make the process comfortable. I already new the vehicle that I wanted. I used various internet sources to price the vehicle I wanted. I had worked with Orlando before and was able to agree on a competitive price. He is easy to work with and respects your time.
The purchase process went smoothly no surprises, no pressure and reasonably quick.
The best new car purchase experiance I have ever had. - Gary
Sam Syed is great to deal with. He gave me the best price out of four dealers. Every one of them said he wouldn't honor the price when I got there. They were wrong. Nothing changed. Every person we spoke to in the dealership gave us the same courtesy. Great place to buy a var.
Best service! - Nicole wilson
Had the best experience here! Worked with Ted T. And could not of been happier, evrrything i expected and more! Highly reccomended compared to other dealers.
very good customer service - Arijoanne10
Shawn was very helpful and accommodating. He showed us around and worked with us through out the trade in process. He even played with my 2 year old. Very good experience. We'll be recommending family to him.
No Hassle - MadMax1234
The salesperson I dealt with, Mark Estrada, made things easy. I had been in to the dealership a couple weeks prior just to test drive a couple of cars. Mark, let me do just that and didn't pressure me into buying that day. When I went back, I was ready to buy having done my homework in advance. No wheeling and dealing. No hassle. I had the car I wanted in the color I wanted at a fair price. Couldn't ask for anything more.
Civic EX_T - jayEX_T
My salesman, Alfredo Parra was so patient with this old lady as was sales manager, Matt S. Buying my car from Muller Honda was a smooth experience
Satisfied customer - Djping
Julie H was my service advisor. She was courteous, kept me upto date on the progress of the maintenance on my vehicle. She also made certain that a thorough inspection was performed on my vehicle. She even applied discount to the bill. I am one very happy customer.
Very professional - laura
I had leased a Honda Civic from Napleton Honda in 2013, & sadly it was totaled in an accident on 6/13 so I needed a different vehicle. I returned to Napleton due to their service the first time. I was greeted & worked with DeMarcus Smith. DeMarcus was respectful, knowledgeable, friendly and accommodating. He found me the vehicle I needed and assisted through the entire process. I most definitely will be referring family/friends to the Napleton & DeMarcus Smith. Demetrius worked on my financing as well as Mark & Ty, I was grateful for them. Mr Chambers went through all of my features for the 2017 Civic and was very thorough.
Good Service - mgmoran1
I was helped by a newer salesman named Matt, who was very friendly, informative, and comfortable to work with. He admitted not having all of the details memorized on the car I was interested in, but was not afraid to step back to do some research or ask his coworkers if I had questions he couldn't immediately answer. I got a great price thanks to him, and honestly couldn't be happier with how the experience went. If you're planning on shopping at Napleton, ask for Matt!
Excellent!!! - Juan 1
Sales personnel very helpful and friendly. We were pleased with Cindy Laudermilk assistance in our purchase. Cars are in excellent conditions.
Fast & Painless - Diane123
Jose Diaz was very pleasant and did not try to push us to upgrade if we not interested. The financing was also fast and easy. This is our second car purchased from this dealership, and I would highly recommend asking for Jose if you visit.
Customer service - Arpatel
This was my first time going to this dealership and had a great experience. I plan to continue using this dealership for any servicing in the future as well.
Service department ( Jason is best ) - Gurnee Honda
I been live Gurnee for more than 20 years ! Use to be Rosen Honda now is muller Honda ! But name is change and owner ship is changed, but the employees at location to serving you well and friendly never change by my version !! Specialty at service department (Jason ) he more than 15 years experience at automobile business and honda services , that why the only person I look for frist is Jason ....the best part of his service key is make you feel like part of his career family members and make sure you Walk out with smile !! Thanks again Jason !!!
GOOD SERVICE HELP - Murphy
went to tis dealer today to get some inspections/repairs done on a recent 1/2017 purchased honda civic and want to report i had a great experience and was happy to find out that my possible concerns were nothing to be concerned about service department was very helpful and courteous!
Honda CRV - Edwin
I purchased a Honda CRV 2017 model working with Frank Garcia. He was very professional and friendly and took the time to walk me through the purchase process.
Satisfying new car purchase - Janet16
I worked with Rafe Murphy who was professional, knowledgeable yet never pushy. He answered all my questions no matter how many times i asked the same thing twice! Buying a new car can be overwhelmingly however Rafe made it painless with no pressure. I will and have recommended Bill Walsh Honda and Rafe Murphy to anyone in the market for a new or used vehicle. All 10's here!
"Excellent Service" - Juvenal E. Gutierrez
First time going to Continental Honda. I purchased my first vehicle from them and everything went perfect, our sales person Saul Camacho was very professional and made everything go smoothly. I would recommend Continental Honda to any first time buyer and anyone in search for a vehicle.
6:12 am - phouse38
I was very pLeased with vehicle, pricing, and financing of my Sonata. The process took less than 2 hours. However; the delivery of vehicle was minimal, lacked any assistance to understand the vehicles "sizzle".
Buying a new Sonata. - BRAD.FOSTERMAN
Professional courteous service. Great experience. Bill set me up in a beautiful new Sonata! I'll be back. Dealing with Carmack is so easy, they made a stressful situation into a positive. Truly know how to treat their customers well.
Best experience I have ever had - Kspkris1
I recently totaled my car and was in need of a new vehicle quick. Michael Pompilio took the time to narrow down exactly what my wife and I were looking for and picked the perfect vehicle. Our time at the dealership was later in the night which extended past closing but Michael never rushed us or made it seem like we were keeping him late. This was the best experience I have ever had while purchasing a vehicle.
Exceptional service - Baba63
I can't say enough about my sales person Florian!! He goes above and beyond to make sure the customer is happy! I bought my car with hail damage and Florian made sure my car was taken care of right away! He picked my car up and brought me a loaner vehicle! He kept me updated during the process. Thank you so much Florian!
New vehicle purchase - Average experience - Tioga
During my recent vehicle purchase at Honda of Champaign, the sales staff and sales manager were friendly and honest. They accommodated my needs and special requests. Communication and attentiveness were excellent.
I was misled by the service adviser whose stated that I would need to purchase and install the trailer wiring separately. Further research on my own by consulting the Honda press release, and confirmation by a different Honda dealer, proved that the wiring would already be on the vehicle when delivered since it was the AWD model.
The buying experience was good up to that point, but then went sour during the meeting with the business manager. I wished he would have asked a simple question up front, "Are you interested in purchasing an extended warranty or service contract?" It would have saved me a great deal of time and anxiety. Instead, I got a drawn out sales pitch for additional warranty products that I found to be quite annoying.
There was a paint flaw on the new vehicle that was missed during the prep, but it was remedied by the service department before I left the dealership.
The amount offered to me for my trade-in was about one third of the NADA average trade-in value, so naturally I declined.
The dealership staff asked me in person and then in a subsequent email to give them 100% or 5 star review ratings. I find this to be presumptuous, and I wonder if this practice taints some of the dealer ratings in general.
Overall, I can recommend Honda of Champaign, but there were several minor issues that made it less than a perfect experience.
Easy to do business with - kesbmk
This is the sixth car I have purchased from Castle and the experience was easy as usual- knowledgable sales force and ready to make a deal and get you on your way.
Service department - Money making scams or untrained people? - mirzay
I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". You be the judge. In my case, this is strike two and about enough to break ties with this service department.
Incident #1: As part of regular oil change service, they also take care of recalls on air bags. All is good until the day after me getting the car back. The airbag light is on. Strange as I never experienced this issue before.
Took my car in the week after and they want their regular $80+ to check this out. Had to argue with them that it is their issue as they touched the airbag system and now this issue started. They finally agree to look at it and say no issues as no light is on. I drive to the end of their lot and the light comes back on.
They do a thorough eval this time and say the computer went bad and write up a >$1000 estimate as this is dangerous to drive without it, etc. I decline service. Take it to an off the street mechanic, explain the problem to him and he quickly notices the cable attached to the computer is loose. He fixes this and I give him $30 and the issue is resolved.
I wonder if Honda did this themselves to get the $1000+ but shrug it off.
Maybe a true coincidence and gave them the benefit of doubt.
Incident #2, last week into today (6/12): In the prior visit, they recommended front and rear brakes to be done and provide the brake pad thickness to the exact mm but said I should get it done with the next oil change.
I took my car in last week as it was on the back of my mind. They write up the estimate and give me a loaner. A few hours later, I get a call they ran into a snag and the mechanics broke 5 lug nuts in the 4 wheels and it will be $500 extra to replace those. WOW. Why did I not get this call when the first nut broke and why did they wait for the 5? Also, the rear nut is loose and not coming off so they cannot perform the rear brakes anymore.
They say they have never removed tires to my car and hence it is not their fault the way they were put on were at fault. Seemed strange since I only took my car in for service to this place for many years. Also, them providing exact thickness of brake pads on regular tires, not the aluminium ones where you can see the pads. Thought maybe they take wheels off to provide exact measures.
Told them to just take care of the front brakes and to not replace lugs as per the adviser it is very labor intensive and hence the cost.
I drive my car and not even to the end of lot and notice a humming sound coming from front. This was very new and I take the car back and speak to the adviser. Since this was Saturday, I was asked to leave the car until Monday.
Received the call and was told it is the wheel bearings going out, very strange since there was no sound when bringing car in? Did they mess this up when breaking the lug nuts? What a strange coincidence?
The estimate came back with over $2000 and once again, not their fault as the bearings just went bad while in the shop. So, $800 for bearings, + $150 for front lug nuts + $100 for alignment. What a scam, the lugs come with the bearing hub and the alignment should be included with the job as it is needed when u change the bearing/hub. Also, now some item in the steering column is bent and there is a total of over $2000 in repair work.
I ask the service adviser for me to speak with Bruce (in charge of Service) and was told he has been gone in over a year. Strange since I worked with him in December 2016 and it is June 2017 now.
I see this as lies and deceit and them thinking the customers are stupid enough to believe everything they say. You bring in a car and twice in a row, the car has visible new issues when as u leave the lot? What a coincidence, really?
BTW... the other mechanic charges $25 to replace a lug. Now he will also be looking at replacing the bearings issue that Honda caused. Also, no more buying Honda's from this place also. I was just about to.
Easiest Car I've Ever Bought! - Bahr34
Everything about the process was smooth and simple. Chris, Michelle and Shaun were all great. They really have a great team of people to help you out and make the car buying process a really great experience I will definitely refer people here as well as visit again for my next vehicle!!
Don't buy a car from these guys - Car lover 77
Whether it's new or used, don't trust them. I bought new and I'm not thrilled. Unfortunately I already have to service the car and it's brand new. Once they sell the car, they don't care. They're somewhat deceptive in their tactics and quite honestly their service isn't that great. Had to go to a different dealer to get it fixed right on a brand new car. I would just stay away.
Rude and Fraud!!! - ALEXANDROS ORESTIS
I went there to take the oil consumption test!! After 1.30h I asked for my car and they told me I am not able to pass the test because I have leaks...(my engine is dry) but I MUST PAY 40$ for oil change! They don't inform me for leaks or anything before change the oils! At Honda receipt says
1.Check for visual licks
2.Proceed to consumption test (change the oils)
They wouldn't give to me my keys if I didn't pay and when I asked them why he didnt check for leaks first and the answer to me was THATS THE WAY WE WORK!!! Very rude staff.
Now I don't know what I am supposed to do with a car whose model has an issue with sticky piston rings
Honda Superstore of Lisle
Valley Honda Naperville/Aurora
Senior Sales Representative
Bob Lindsay Honda
Sales and Leasing Consultant