ZERO TRANSPARENCY AND TERRIBLE CUSTOMER SERVICE - AVOID - MAX BH
ZERO TRANSPARENCY AND TERRIBLE CUSTOMER SERVICE - AVOID MIGUEL PEREZI was fully ready to purchase a new Chevrolet Colorado LT today, Sunday. We had a deal locked in on the Out-the-Door (OTD) price, and I was told my credit had already been approved through GM Financial with a great promotional interest rate.The issue started when I asked the salesperson, Miguel Perez, for a simple screenshot or photo of the official credit approval sheet to confirm that the rate and the monthly payment we agreed on were being honored in writing before making the drive to the dealership. Since I work consecutive 12-hour shifts at the beginning of the week, today was my only day off, and I refused to go in blindly and waste my time.Miguel completely refused to send any digital proof, making the old excuse that "the system doesn't allow it." When I stood my ground demanding basic transparency, his attitude became completely unprofessional, arrogant, and dismissive, bluntly telling me that if I wanted to come I could, and if not, don't.It is a shame that Ourisman Chevrolet of Rockville loses a guaranteed vehicle sale due to obsolete pressure tactics and the terrible attitude of salespeople like Miguel Perez. They shamelessly play games with customers' time. If you want honesty and transparency, look for another dealership.
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