Great experience - Dave
Low pressure sales with very competitive pricing. Strong attention to detail and customer satisfaction oriented. Overall, a nice buying experience and would highly recommend this dealership.
Excellent service, very efficient and professional - chenry24
This is the best dealership. I have been a customer for over 10 years. The service advisors are extremely helpful and courteous. For example, I would recommend Ian as the best advisor to use. He makes sure to explain the work that will be done, gives accurate wait time estimates and applies coupons/ dealership discounts. Top notch service.
quick and friendly - tiffani1991
Scott was great in going over the prices, explaining things to me and overall customer service. This is my first time ever buying a car from a dealership and I have nothing but great things to say about this experience.
The process was easy - Gregory Waller
The process was easy, because of the great customer service that was given through the ttans action, I would and have recommened Sheehy of Waldorf.
Murano S Purchase - Subaru Fan
The overall service by everyone we worked with was excellent . They had the car in stock we wanted
and gave us a great price for it and also our trade in .i would recommend Bayside to my friends and family.
Great experience, great people to work with! - redhotred
We purchased a used Altima from Sheehy and couldn't have been treated better. Mike Marcus, our salesman, went above and beyond to find the perfect car and special features we were looking for. The entire buying process was stress free and enjoyable. Everyone we dealt with was friendly and very professional. I would recommend Sheehy and Mike Marcus to anyone in the market for a new car.
Fast & Thorough! - RJ Hall
Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent service centers who recommended "new spark plugs" or "new coils" with no guarantee the that the problem would be fixed. Criswell diagnosed and replaced the camshaft position sensors, and the problem was (mercifully) solved!
Absolutely Fantastic!!!!!!!!!!! - Yolanda
My husband referred me to this dealership and he also had an amazing experience. The environment was so pleasant, professional and very friendly. I was well taken care of by Marshall Nickleberry. I really appreciate how personal everyone was. I will continue to use this dealership in the future.
Mr. Vahid - Mohseni
Mr Vahid is a fantastic man with a great personality. He's confident in his abilities and always goes out of his way to make sure the customer gets the right car to suit their needs. I always reccomend him to friends and family.
Great People! - Lilayf31
A huge thanks to Todd Thompson, the manager and Jason Ku, the sales person for doing all that they could to make sure we got what we were looking for. Thank you and your team for everything! We will definitely recommend to our friends! 😄
ABOVE AND BEYOND - BO16014
Ms. Velinda Price was my first contact. Can i say EXCELLENT SERVICE. She excelled above and beyond in explaining the leasing program and made me feel comfortable leasing my first Nissan (Altima SV). Thanks to Brenda Hiligh and James Woody also.. Made my first visit to Nissan dealership the best experience. I will be returning to Nissan Bowie for my next lease or purchase. TYTYTY.
Words from a happy customer - Sub2016
Its been a nice experience with this dealership. We got the appropriate help and found a good car what we were looking for. Mr. Mohammad Siddique was our sales person. He tried his best to help us and made sure that as a customer we were happy. All of the Nissan involved team was friendly. We really appreciate the overall experience. Thanks a lot.
Amazing experience!!! - Kbucher1
I have never recieved such amazing customer service when buying a car. Emerson went above and beyond to make my car buying experience amazing!! I told him exactly what I wanted and he made it happen without trying to persuade other options which other dealerships had done. I would go back to that dealership in a heart beat. I also am going to recommend that family and friends ask for Emerson. Every staff member that I met that day were extremely personable and professional even when we were still filling paperwork out after they had closed. I'm looking forward to my next purchase there.
My first new car - Hfarrow
Today I purchased my first new car at Hamilton Nissan. I hd Will Swartz as a salesman. He was great. He was with me through the whole process. I cant thank Will and Ashley enough for everything they did.
TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse
Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00.
Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee monkey could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that.
Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!!
Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!!
I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!
Best buying experience I've had ever!!! A+ - Djz1992
Easy people to deal with that will go the extra mile to get any deal done! I've bought many cars from Preston and will be a customer for life!! Thanks Dave Wilson JR and Stephen Biggar A+ organization all the way around
Sold me a car in need of repair - Not Happy
I bought a used car from these guys and the experience was not great. I had to go into the garage and find my own mats for my car. Two weeks after i bought it it started to cut off, it needs a ton of work and they are not willing to pay for it. Awful service and I would not send my enemy here to buy a car.
Sales Team is pathetic - Anand
No wonder Pohanka has 2015 inventory till now. Went to Nissan Pohanka to find Pathfinder but the kind or pricing they are offering is now where competitive to any Nissan Dealers. When ask about discount, Sales Team proudly say that they can match the price if one can bring competitive written quote from other dealer. With 100 out of 100 other Nissan dealers are selling car lower than their prices.
It's just that Sales Team don't want to work and try to get customer by themselves rather they want to just let customer do all work and then come to them with the competitive quote which they can match.
Also they have enough time to chit chat, giggle around when customer are waiting in front of them but no push for selling cars...I know at least 3 of my friends who finally end up buying car from other dealers because of such attitude..first i did not believe them but now i can have my own experience to share..
DON;T SHOP HERE - gw123
They had a contract and then said we have a better deal we just have to change few things ok like they change the price from 12995.00 to 14995.00 . then gave us a service contract for $2500.00 4 years 40.000 miles not to start at the time you buy the car no the car had 34000 miles and was 3 years old so $2500.00.= 1year service the car was still under manufactory warranty and covers more....... jack says got ya ... do not sign a contract tell them you need to reed it take it home and reed it they will push you sign wright there if they don't let you take it home and look it over then walk out jack says yes ...PS DON;T SHOP FOR A CAR HERE
Shop does not gaurantee quality of workmanship - Barrett B
**VIEW VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER **
Google search “passport collision barrett b youtube”
Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing.
Lies and more lies - JB1246
I purchased a car in April of 2016. The dealership let me take the car on an extended test drive overnight, which was nice. Haggling was lengthy, their sales techniques are aggressive, and most of it was directly with the sales manager bypassing micromanaging my salesman. They wanted to claim that my trade in was only worth 3K because of the VW Dieslel scandal (note, I did not have a TDI). Claiming that the value of all VWs had dropped dramatically. Played this card that their computer wouldn't allow for a generated appraisal. However, in the end they did give me 6k trade in value, which was over KBB. But, I had to fight for that. When it came to financing, I specifically stated that I would sign their paper to run credit check run to get a loan going, but i wanted them to only apply to one credit union. I told them that I did not want to have them shop various banks for me and I had already checked out the interest rate with that FCU and knew my credit score. They said that would not be a problem, they can simply reach out to that credit union. Smoke and Mirrors. Lo and behold, I received 20 different pieces of mail from various banks a few weeks later. My credit score went from being 745 to 648 after the purchase of this vehicle. However, I did give my salesman the benefit of doubt for miscommunication with their finance dept.
In addition, they described their Jones for a lifetime and carwashes to be misleading. The carwashes were described as a full service car wash. Eh no, not the case in the slightest.
Fast forward to servicing. 1st servicing occurred -- I noticed that there was an odd sound occurring when turning the steering wheel at low speeds. The service attendant, casually explained to me, that he had looked it up in their system, but I would have to say the phrase, "it sounds like a knocking" in order for them to fix it. Knowing, that the techs were able to reproduce the sound. (seemed silly to tell me make me say the phrase) He said he'd call me when the parts were in to replace the washers. 2 months later no call, i called back no record of it in the system. Asked me to come back in to show it to them. Came back in, the tech's said, this is normal -- all Rogue's sound like this. Nothing to worry about. So i googled and found a service bulletin "Description: NISSAN: SOME VEHICLES ARE EXPERIENCING A POPPING NOISE WHEN TURNING EITHER RIGHT OR LEFT COMING FROM FRONT COIL SPRINGS AND BOTH FRONT COIL SPRINGS AND STRUT BEARINGS NEED REPLACING. MODEL 2014-15 ROGUE. *PE" and showed it to them. They claimed that it didn't apply to the 2016, so there's nothing than can do.
Now that this Rogue was totaled, I want to get another one because of how safe everyone was. But I really don't think I will not be buying from Jones and I definitely won't be getting a crappier interest rate thanks to all of the unnecessary hard inquiries. Free oil changes aren't worth all of this.
THE WORST EVER! STAY AWAY! - COOPER13
THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!!
They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong."
I have owned/leased nissan for 6 years and I have never seen such crappy service.
Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again.
STAY AWAY. TRUST ME.
Terrible Experience - anquera77
I was told I was approved for a Nissan Versa then when I arrived to pick up car, I was told by Vicky Shay my paychecks were fake.
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.
Finance & Warranty Consultant
Younger Nissan of Frederick