Most Stress-Free Car Leasing Experience Ever - John Owens
My wife and I were especially impressed with Jim Burdis, our sales consultant, who was very attuned to our car needs, and went out of his way to meet our expectations in every respect. Kudos!
Excellent dealership - Healem29
Wonderful dealership to work with, everyone was so nice. They explained the pricing as we were looking at different vehicles. Highly recommend this dealership to everyone
Happy rogue owner - Sweet Rogue
Everybody's friendly at Sheehy. Glad my son and I picked this place.
Becca is so awesome! Dont ever loose this girl. I assure you she knows her stuff.
Charles D, is one of the best sales professionals in MD/DC - Lo
This was the third dealership I visited in my quest to research and purchase a new car. Luckily, I was referred to Charles DeShazior (571-243-9289), who previously worked with two of my closest friends. Charles went above and beyond for them and he did the same for me. One thing that made my experience with Charles exceptional and ultimately pushed me in my decision to purchase at this Nissan location was his knowledge, patience and attention to my unique car buying experience. Even though I was open to different models, Charles took the time to discuss the pros and cons of each model with my list of must haves. I appreciated his patience, attentiveness and overall attitude about making this sale happen. We spent over 5 hours talking models, test drove one car, and then talked numbers.
Charles worked painstakingly on my deal and in the end, I was able to get a new car, within my budget with my list of must haves.
Car buying can be a timely and sometimes frustrating ordeal, however car sales professionals like Charles make all the difference because they take a realistic and personable approach to working with each client.
I would recommend this Nissan location to friends and family without a doubt.
Service is Top Notch - Don Bone
I have been dealing with Bayside Nissan for years and have always had a great customer experience. They have always done all the routine maintenance on our pathfinder. They are honest and always on time. I would recommend them to anyone anytime.
Outstanding service from Jermaine Bright - Monica Myers
From the time I walked thru door I received nothing but Outstanding service from Jermaine Bright, Gary Lee and Philip McKee. I want to thank all for finding me my ideal brand spanking new car!! Kudos to them!! I want to also thank Finance as it was a smooth sailing process, Kudos to Venson Lett!
Best customer service every - DjSoundz91
I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not want to change my brakes at all they told me no they will not do it so I tried my luck at Nissan and explained to them how Honda was treating me. So even though I didn't get the Nissan Altima S from there they have helped me with all my issues with the car so yes I will recommend everyone that has a Nissan or want a Nissan to go to Criswell Nissan in Germantown Maryland
Absolutely Fantastic!!!!!!!!!!! - Yolanda
My husband referred me to this dealership and he also had an amazing experience. The environment was so pleasant, professional and very friendly. I was well taken care of by Marshall Nickleberry. I really appreciate how personal everyone was. I will continue to use this dealership in the future.
Mr. Vahid - Mohseni
Mr Vahid is a fantastic man with a great personality. He's confident in his abilities and always goes out of his way to make sure the customer gets the right car to suit their needs. I always reccomend him to friends and family.
excellent and timely - william coomber
i was able to get a timely appointment at my convenience and i was able to get to work on time after servicing my rogue 2016
Keep up the great work! - Yaya
Thomas Horner (service advisor) was very friendly and helpful to me in given a breakdown of my car maintenance needs and cost. He exceeded what I expected from a oil change. He didn't rush, he took his time to explain each issue. I really did appreciated it.
Nice experience! - maggiesueb
For me buying a car is not on the top of my list of fun things to do. But with Jason's patience and Todd's generosity, this experience was actually the most comfortable and pleasant one I've ever had when buying a car.
Express Service was Perfect - amf7603
I visited BoB Bell Nissan on the Saturday after Thanksgiving to have our Murano oil,tire rotation and check up. From the time I pulled in until the time I pulled out was 30 minutes. Staff was polite and knowledgeable. I would definitely recommend their service dept.
My first new car - Hfarrow
Today I purchased my first new car at Hamilton Nissan. I hd Will Swartz as a salesman. He was great. He was with me through the whole process. I cant thank Will and Ashley enough for everything they did.
Very Helpful and Friendly Service - dcs8784
Came in for service on my old 06 altima which was having a lot of problems and was going to cost me alot of money in repairs. I spoke to a very friendly car salesman to helped me get into a new car today at a great price. Very pleased.
TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse
Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00.
Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee monkey could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that.
Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!!
Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!!
I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!
Best buying experience I've had ever!!! A+ - Djz1992
Easy people to deal with that will go the extra mile to get any deal done! I've bought many cars from Preston and will be a customer for life!! Thanks Dave Wilson JR and Stephen Biggar A+ organization all the way around
Professional and enjoyable - MsJeffers
My experience at this local dealership was the best that I have experience. This is my third vehicle (all brought from a dealership) and the sales persons were all very professional and very concern about all my wants and needs. They talked with me so that I was able to understand everything that was going on all the way to the end. I am looking forward in keeping a relationship with this dealership.
Awesomeness! - Buc's Mamma
Hi I can only give great reviews on every purchase I have made. My sales rep Ray Washington has been there thru every step and every chuckle. Eric Oliver is always there to step in when I have questions if Ray is not available. Chad Duke did a great job to get me my Pathfinder which I love.
Lamar Williams worked very diligently to get the loan done and taken care of.
Just awesomeness in customer care.
Good Experience - E. Stephens
Being a first time car buyer I was a little nervous becaue I wasn't totally sure what to expect. Thankfully the people at this dealership were very friendly and helpful.
Terrible serice agent - chilian
I purchased my vehicle at Pohanka Nissan of Salisbury and had a great buying experience, on my first service need the service agent Lewis was rude and never helped with some questions I had. His treatment was very unprofessional. I found the same job they did a lot cheaper at another location. I like the car but will have service done at another Nissan dealer don't care if I have to drive. Pohanka service SUCKS!!!
Shop does not gaurantee quality of workmanship - Barrett B
**VIEW VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER **
Google search “passport collision barrett b youtube”
Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing.
THE WORST EVER! STAY AWAY! - COOPER13
THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!!
They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong."
I have owned/leased nissan for 6 years and I have never seen such crappy service.
Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again.
STAY AWAY. TRUST ME.
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.
Younger Nissan of Frederick
Finance & Warranty Consultant