I am enjoying my Rogue - chuckjenkins01
I have given this rating because since I have had the Rogue it has lived up to its reputation. It rides very smooth and is safe for my family.
Complimentary Multi-Point Inspection - Praise1010
I appreciate the Complimentary Multi-Point Inspection because I like for my vehicle to be looked at on a regular basis. I NEVER want to breakdown in the street or not be able to leave my driveway.
Awesome experience over and above assistance from all depts, - Diane Shasta-Dominguez
On a moving road trip from NY to Georgia, my vehicle started acting up. It was a Saturday, service dept. booked but that didn't stop them from checking it out. Transmission shot, I asked if I could look into a trade in. Steven was on it in a flash. Found me vehicle within my budget. Steven helped me move a car load of items from one car to the new one. The entire team was awesome. Since there was only one key they made arrangements for me to pick up a second key at no cost to me in GA & my plates are in the mail.
Great Experience - SOMD20636
I am 20 years old, and this was the first time buying a new car. The employees were super nice and helpful. I was satisfied with my new 2015 Altima SV!
Only thing I didn't like was that when I purchased the car, there was no passenger side floor mat, but no worries. They bought me one and shipped it to me! And, there was no windshield washer fluid in the tank at all. While this isn't a big deal, it would have been nice if they did fill it up before the customer leaves the lot. I know other dealerships that fill it up.
Other than those 2 issues, the sales was quick and non-stressful! They worked with my needs/demands and I came out with a new car that same day.
SUPERB EXPERIENCE - Out-of-Towners
These group of people helped us live our dream by getting us in the car we drove miles to find. Even though the process was looking grim they never gave up and actually got us a better rate than we came in with.
GREAT GROUP OF PEOPLE
Excellent Service - cstokes2
Had the best experience with my sales person Paul Lewis. This was a great car buying experience. Would definitely recommend to a friend. This dealership is great at what they do.
Criswell Nissan Service A+++ for Andy - HappyHondaOwner
Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent!
Amazing - Tracy Hagood
Tischer Nissan was a great experience for me and it put my faith back in auto dealers and I will definitely tell others about them and would buy another vehicle from them myself, my salesman Dennis is nothing but the truth but the whole staff was great
Excellent Service and Very Professional - vahidsedghi
My family and I purchased two cars from this Darcars Nissan and both times their Sales Manager, Mr. Faris provided excellent customer service, offered their full support to find us the right car that we were looking to purchase. Mr. Faris and his team welcomed us to their dealership and allowed us to test drive and learned about their vehicles. They have a great selection of Pre-Owned and New Cars with no pressure. The vehicle that I purchased was serviced, was cleaned, was detailed, and the sales team did a great job go over the features of the car with me.
I will pruchase my next car from them again. Make sure when you go there ask for Mr. Faris.
Thank you Mr. Faris.
Great Experience! - Lawanda K.
I purchased my 2008 Altima brand new. I did my research on the vehicle, called and spoke with Eddie. I traded in my vehicle and received the maximum amount (Kelly's Blue Book value). After speaking with Eddie over the phone as to the model, color and interior of the vehicle that I wanted, he was able to get the vehicle from another dealership. I received a call from Eddie stating he had the vehicle. I came in and the entire process was approximately 1 hour. No hassle and a smooth transaction. Hard to find the same experience today.
The only negative thing I can say is that when I was looking to purchase a new 2015 Rogue, I didn't get a return call or email.
Positive Experience - Moniquejb
Thanks to Akesha Thomas for her friendly and professional sales service. Thanks to Sean in finance for his expertise and smooth handling of financing. Thanks to sales manager Richard Bledsoe for his appreciated customer service. And thanks to the friendly people in service. I'm am estatic about my 2016 Nissan Altima SV. It has luxury features that I wanted without a huge costs; and it is such a pleasure to drive while listening to Sirius radio that I'm a more pleasant driver!
Friendly staff - 2016frontier4x4
Shaterra was friendly, professional, and responsive during the sales process. On subsequent visits after the sale, the staff was friendly and courteous to my wife and baby.
One frustrating part of the transaction was the bed liner for my truck that was part of the negotiated sales deal. I had take it to TWO places to get it installed. One place installed the main bed liner and the dealership installed the sides.
Purchase of a 2015 Altima to replace my old 2005 one. - Easyrider
The salesman, Guv Mitchell, was recommended to me by James Washington of the Service Dept., whom I trust through long experience having my 2005 old Altima taken care of. Guv was a delight to work with, and that made the whole experience enjoyable as well as reassuring. My new Altima is every bit the car Guv claimed it to be, and I am embarrassed at how much pleasure I am getting from what is after all, a material object. Guv was patient throughout the whole process, during the time I undecided right up until explaining how the new car operated and worked (the many buttons!). The woman who dealt with the payment details was also a pleasure to work with. If I recall, her name was Renee. Over the years, I have had many good experiences at Norris Nissan, and I hope that they continue under new ownership.
Dedicated staff-excellent sales staff - Rsmith
After a good purchasing experience with my first Nissan at Bob Bell-Eastpoint, their excellent sales staff made this purchase even better! My salesman - Emerson Greene - was dedicated to not only finding the right car for my new business, but took the time to get address each of my questions and concerns. "A good deal is when everyone walks away happy", and Mr. Greene made this car buying experience "A great deal". Thanks to Sonny Weaver for his solid finance advice and great service. Bob Bell Nissan is highly recommended.
Purchased 2013 Nissan Titan S Crew Cab - bado2236
I spoke to Reginald Cousins regarding Nissan Titan I found on Car Guru.com, after talking with him I drove down there and test drove the truck. The price was a bit out of my range and the best they offered to me would be $500 off of the original sticker. I refused to make a deal, and Reggie did not pressure me at all. After 2 days went by, the dealership lowered the same truck by $700 and when I called them they reduced it another $950. The deal on the truck was decent, and Reggie is an excellent sales person. He even sat along with my one year old in the back of the truck while I test drove it. Very pleasant and professional person. Would def. recommend him to anyone.
Manager Rick was a bit rude, and aggressive, told me that they would match my banks APR of 3.59% with theirs of 3.79%. I told him that I will go with my bank and he said (after rudely not willing to drop the price on the truck) is it really worth it to go with your bank because of that .2%? So I told him of course it is. It is my money. And he had some nerve to even ask me that after he did not want to go any lower on the truck.
Finance manager Ashley Lowman was very pleasant and professional. Not pushy with any of the extended warranties, so that is definitely a plus.
Warranty on certified vehicle seems very decent, however I just purchased the truck so I do not know how the service will be.
great experience and great people - mikes
like to thank everybody at pohanka nissan of salisbury.and a special thanks to ryan and linda .not only very friendly but took there time was no rush to answer any questions..ive been to other dealerships but this one in my opinion was the best
Preston Nissan....only if you need a great car & service - JERRYGerald
My salesperson Keith Biggar from Preston Nissan, MD is the best. very cool. all Preston Nissan are very nice & There was no pressure. they have large inventory of new & used pre-owned cars and trucks with the best prices. i live in Dover, DE and this is my 3 rd new car from them. all my friends buy only from them. its very far but we make sure to stop @ Harrington casino on the way to them. show them another price and they can make your best deal. the service dept is the best and always have a coupon or free OLF, etc......! also Dont Forget to ask them when they have the Nissan Incentives and Rebates & this will save you more... big $$$. shop smart. good luck.
Incompetent - NAT1984
Got a wrong quote from a Donna Tipton. Over the phone, a tune-up was $395; in person was $770. Same car. Don't go.
Started from the bottom now I'm here - Chani
I had an amazing experience at this dealership!
I honestly didn't think I'd be making a car purchase that day but they got the deal done!
My car suits my style and pocket book.
Ask for Rodney M. He's one of the best!
THE WORST EVER! STAY AWAY! - COOPER13
THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!!
They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong."
I have owned/leased nissan for 6 years and I have never seen such crappy service.
Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again.
STAY AWAY. TRUST ME.
Shop does not gaurantee quality of workmanship - Barrett B
**VIEW VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER **
Google search “passport collision barrett b youtube”
Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing.
Low tire light problem - Nette
I can see why this service department only gets an overall star rating of 2.2. I had to take my 2014 Rouge back 4 times for the low tire pressure light coming on and not going back off. All they would do is add air to my tires and tell me it's because of the weather. No one cared enough to really check it out until I contacted Nissan Corporate. Then I got a case number. They told me the next time this happens to contact Frank (the manager of service). He even called me and told me to do so. Well 3 weeks ago it came back on, so now I will be contacting Frank and drive all the way back out there again and really hope they actually fix the problem this time.
Terrible Experience - anquera77
I was told I was approved for a Nissan Versa then when I arrived to pick up car, I was told by Vicky Shay my paychecks were fake.
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.
Younger Nissan of Frederick
Finance & Warranty Consultant