Excellent well rounded services - Sjanos
I have been a service customer ( Leo Hill is the best master technician ever) here for a while and it was time to upgrade to a larger vehicle. David was the perfect combination of laid back and get stuff done. When we were just looking he made us comfortable and took time to make sure he understood our needs and wants and more importantly what we didn't want. We ended up in a 2016 Rouge that I LOVE!!!! And a price I do too. Would give more stars if I could!
The best customer service. - amjadabid
My wife an me looking for a pathfinder used, we found what we looking in Nissan of White March. We are from Richmond VA, we made a trip of 152 miles. The GM Mike the sales person Mike the finance person James all are very nice , helpful, and friendly. It worth the trip. I recommend this branch.
Great first car buyer experience - Jon.Molina
I went in on this past Wednesday to look at possibly getting a new car. I meet with Ben to discuss getting a new Altima, he was very helpful and knowledgeable with the cars. Not once did i feel pressured and he gave me all the info i needed up front no hassle. Big thanks to Ben in helping me get the new Nissan Altima
Great Experience! - Srenee
I was in the market for a new Vehicle that would meet my needs. Mike, Sam, and Steven let me test drive several vehicles so that I could find the vehicle that was perfect for me. After deciding what vehicle I wanted Sam and Steven located it for me.
Kevin in finance helped me decide what warranties I needed.
Everyone I enteracted with was helpful and pleasant. Mike, Sam, Steven, and Kevin- thank you for the best car buying experience!!
The service was really great - Kysha Britford Moore
The service was really great! Chuck Hillary did an amazing job taking care of us and allowed me the chance to purchase my first car. Dan Harris was awesome to work with and I really enjoyed my experience. I would recommend their service to family and friends. The customer service was outstanding!
Simply amazing - Jopher
I've purchased vehicles before and I've had some good experiences and some bad. But at bat Nissan it was amazing from the beginning to the end. I understand that their job is to sell cars but they made me feel beyond welcomed. My credit situation wasn't the best and they made me feel like I had the highest score that they have ever seen. Curtious/warm/friendly/polite and very loving. I recommend everyone to visit them and experience it for themselves. Between Bruce(salesman) jim(sales manager) and I can't forget Troy(finance) it was a wonderful car buying experience. BAY FOR LIFE!!!!
First visit - Gwjb
Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion.
Amazing Experience!!! - Nissanmd
Dennis provided excellent customer service from beginning to end. He's very knowledgeable about the brand and listened to all my concerns! I feel I got a great deal! I got a great deal for a great price!!!
He also provided some great info to my nephew who was buying a car for the first time. I'm a happy Auntie!!
The entire staff was great, as well.
Great Job - nonya
James provide timely updates and ensured this service experience was low stress and completely professional. I will be coming back for all my service needs.
Great service - Biker100
Tony always provides courteous service with good explanation of work needed or performed. I would highly recommend him as a service advisor. He greets everyone with respect and helpfulness.
My new Altima - nan131
I went to Nissan of Bowie just to see what was available in an Altima. The salesman, Tom Cusack, was very knowledgeable and professional as he listened to what I wanted and then showed me a few choices. I found the exact car that I wanted and Tom worked with me to get the financing done. He helped me in every step of the process and I am now happily driving my new red 2016 Nissan Altima. Thanks Tom.
Nice experience! - maggiesueb
For me buying a car is not on the top of my list of fun things to do. But with Jason's patience and Todd's generosity, this experience was actually the most comfortable and pleasant one I've ever had when buying a car.
Excellent Service - Ms. E
Not only excellent service, but fast and very professional service every time. Love it! The sales person Mr. Stephen knew his job and he was very pleasant to work with..
My first new car - Hfarrow
Today I purchased my first new car at Hamilton Nissan. I hd Will Swartz as a salesman. He was great. He was with me through the whole process. I cant thank Will and Ashley enough for everything they did.
Vehicle Upgrade - cjcaro87
I was in the market to upgrade my 2008 nissan altima to a newer model and found a nice 2015 altima online at Nationwide Nissan. I was disappointed at first because I was told the car I wanted was in stock but it actually wasn't. Mikhail Kurmanov showed me several other similar models in stock, he never pressured me into making any decisions which is what i liked the most. Eventually a settled on a different altima but i was still very content with my experience.
Very helpful and professional - Dmeyer
I was surprised too see how helpful this guy was when it came down to accommodating my needs.I know that I was kind of pushy at first but Mr.Bowser worked with me and he was sincere about his job.
Great and caring staff, especially Jeff. - Bnovak17
Jeff helped us the whole way with purchasing my brand new Nissan Rogue. He was very helpful with answering any questions we had and respected our space if we needed a minute to talk.
TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse
Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00.
Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee monkey could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that.
Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!!
Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!!
I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!
Best buying experience I've had ever!!! A+ - Djz1992
Easy people to deal with that will go the extra mile to get any deal done! I've bought many cars from Preston and will be a customer for life!! Thanks Dave Wilson JR and Stephen Biggar A+ organization all the way around
Worst car buying experience. - jayd74
My wife went in to purchase a Murano, she was pre-approved, has excellent credit, and knew precisely what she wanted her out the door price to be, and believed things would go easily. After she signed the contract and the salesperson (who was excellent) Taylor was showing her some of the basic functions of the vehicle, I noticed that the owner’s manual was missing from the glove box. We informed John Madden who made promises and that the manual was at the other location. He told me to "come in next week" to pick it up and it wasn't there. I informed him that I work in DC and made the trip there for absolutely nothing, this was after I stood there patiently waiting for him for almost 30 minutes. After promising to "call me" in which he never did. We reached out to Dave Antwerpen who was the ultimate professional and had the manual delivered to the house. In my opinion, this was by far one of the worst car buying experiences in my lifetime!
Linda Barragan was so nice - winthispool
Linda Barragan did a great job of helping me find out an answer to a question I had about her website and the pohanka websites. Very nice person.
Good Experience - E. Stephens
Being a first time car buyer I was a little nervous becaue I wasn't totally sure what to expect. Thankfully the people at this dealership were very friendly and helpful.
Service Dept will rob you blind! - Deceptivedealership
There should be a category for zero star because this dealership is simply awful -- deceitful, crooks. They would rip you off especially if you are a woman. Every time I take my car in for routine maintenance, they tell me something major has to be done. About two months ago, it was $1800. But today was the last straw. Dennis quoted me work that costs over $5000! And also said I need brand new tires! I bought the tires from them 2.5 years ago! I told him to just do the oil change because I don't believe them. They are just trying to make money off of me to pay their salaries. I pray they don't damage my car because my car runs GREAT. I will never use this dealership again. I am going to write their corporate office to let them know how suspect and dishonest this dealership is. Shame what people will do for money -- lie, cheat and steal from honest, hardworking consumers. Shame on you Passport!! Passport Nissan, Marlow Heights doesn't deserve your business and shouldn't be in business!
THE WORST EVER! STAY AWAY! - COOPER13
THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!!
They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong."
I have owned/leased nissan for 6 years and I have never seen such crappy service.
Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again.
STAY AWAY. TRUST ME.
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.
Younger Nissan of Frederick