Excelent Service - meo2006
I had my Ford Fusion in for service the other day. Matt Weyers was very kind and professional. I was able to have my vehicle serviced and completed earlier than promised. I would recommend anyone with a Ford to see Matt at Huntington Ford.
Outstanding Dealership and top notch Staff!! - Jordan Ellsworth
I am a 2 time customer at Grand Ledge Ford and both experiences were excellent. Jim Himebaugh was the Salesperson I worked with I recommend anyone to work with him. He went to bat for my trade in and got me to were I was comfortable. Laura made the finance process quick and painless. I recommend anyone looking for a new or used car in the greater MI area to visit Grand Ledge Ford!!
Fantastic - strgzr8
Friendly and helpful staff are here to assist you with smilrs and great service. Whether you're buying or leasing, I recommend choosing Szott Ford!
Friendly,competitive pricing - happy
everyone was courteous and respectful ,after we purchased our new vehicle with all the new computer stuff on it which we were not used to because our last car was 10 years old our salesperson was very helpful going over all of our questions and showing us how to work all the gadgets. I went back the next day with more question and he came right out and assisted me again, because we live close to the dealership I know that I can stop in any time and they are always willing to help out.
Happy Mama - JTA
I wasn't planning on buying a car right now, we were just looking around when we saw this one. After test driving it, I knew this was what I wanted. My experience at Lasco was a great experience thanks to everyone there and I look forward to dealing with them in the future.
Extremely Helpful and Friendly - Manaswee
Trevor Wortman made my first car shopping experience very easy. I definitely recommend him. He is very knowledgeable, helpful, friendly, and replies to emails promptly.
Best experience ever buying a vehicle - Best experience ever
I stopped by Pat Milliken Ford with the intend to look at a 2016 Ford Explorer. The moment I sat down across from Edgar Evans I was confident that I would leave with a 2016 Ford Explorer. Edgar made me feel so comfortable. He asked one main question; what how you looking to do? Best experience I have ever had buying a vehicle. I love my 2016 Ford Explorer!
Great experience - New Fusion
I decided to trade in a car and get a new one. My son told me to use his salesperson. TAMMY did an excellent job. Found me the car I wanted, explained every option and explained the financing package. Can't say enough about her! Great experience.
2016 Explorer - dlezotte
Buying our care was a big decision. we have had a lot of things change of the last year and we needed a vehicle to fit our lifestyle and growing family. It took some time to find what was right for us, Ford and Hines Park had a great deal for us. they made the experience of buying a car very easy and stress free. the Salesman, Allan Oxley, did a great job of working with us and helping us find what was right. While at the same time being patient and not pressuring us at all. And when the time became right he was ready to help us with every question we had and every thing we didn't understand. He even offered me a breakfast sandwich one time. I had just ate, so I had to decline. but it was a very nice gesture. I will definitely go back in the future next time I need another vehicle.
FANTASTIC CUSTOMER SERVICE...AGAIN & AGAIN - mspayde
Dropped my F150 off for AC service I was treated like family. Don made all of the arrangements for a loaner, spoke with the service department and then Aaron (in service) took care of everything else. Once again, these guys went above and beyond normal customer service standards. Thank you all!
John Durand #1 - MayraHdz78
My first time buying here and I have to say I was very happy from beginning to end. I was lucky and blessed to get John as my sales person. No doubt I will be returning in the future and will highly recommend their business to others. Thank you Randy Wise Ford Inc. and keep the great job John!!! God bless you.
Great car buying experience - Johncav
Recently bought a 2016 f150 from Nick Burns. The buying experience was second to none. Definitely will purchase again. Nick Burns made the experience smooth and trouble-free.
2nd Oil Change and Tire Rotation - Matthew Helsius
Excellent as always. One value added benefit to having our company vehicles serviced at Lafontaine Ford is the fact that the staff make sure to wash the vehicle after every oil change. This was unexpected and greatly appreciated.
Very pleasant and well done service experience. - Old Doc F
Prompt service, quick repair, no hassles and all done well. Been very pleased with sales and service in buying our used Escape two weeks ago. Don't know the name of the service rep, but he was polite, informative and efficient. Steve Johnson scheduled the service and he's great!
Quick painless and accommodating! - Ibmini03
I'll start off by saying more and more car shoppers look forward online before heading to a particular dealer. Car buying is miserable normally. But I have a no nonsense attitude about it. Taylor ford really did a great job and I'm really impressed. It's been years since I've had an experience in a domestic non luxury dealership, and I'm really impressed.
While looking for a very specific vehicle online I found many matches at dealers all over the metro area, but when I called to see if they had it every single time it was a no, until I called Taylor ford. The phone system seemed kind of silly when I called as I selected used cars then had to ask again when the girl answered. But I reached mark Taylor, I quickly explained I am looking at a car it says that he has and want to know if it's actually available. He checked and said yes. I asked if it was a good idea to fill out a credit application he said yes. I said I'll do that now and be there in 30minutes. I'm sure salespeople hear that all the time people coming then bail...
I headed over to the dealer and upon pulling in the vehicle I inquired about was backed in the first parking spot next to the door and had a dealer plate on it ready to go. I really was expecting the usual sit down talk about this and that have to wait to get it ready etc. I was stunned! I was greeted immediatly by mark (probably best desk in the place sitting next to the door) he immediatly introduced himself, asked me for my id made a copy and we talked for a minute about why I need a certain vehicle and my finance limitations. He then handed me the keys and said go take it for a ride or whatever it's got a plate and gas for you. I said I'd be gone for about an hour to show to my wife at home and he said fine see you later. He never insisted he take me out first or take a certain route or anything. This really made me feel good. He wasn't wasting my time and I wasn't interested in wasting his.
When I returned I was again immediatly greeted by mark, and asked how I liked it and if the wife approved, she actually did. I told him about my financial issues and that I had no interest in putting any money down and wanted to complete the deal ASAP. He told me to take a seat or walk around for a bit and he'd see what he could do. I got a cup of water (some complimentary snacks and maybe soda not in a vending machine would be nice) and took a walk outside to see what else they had on the lot, while doing so I really felt good about the vehicle I had chosen. Not more than 5minutes had passed and mark found me outside showed me some preliminary numbers, we agreed that those would be acceptable. He asked to give him a few more minutes, so I headed inside and took a seat. A few minutes later he asked me to sit down with finance "wizard" Cindy.
I've bought many cars and dread this part the most. I made it clear to Cindy maybe too soon that I'm a no nonsense guy and she got it. We had a great time talking about many things. She managed to get me approved by a big bank with a good interest rate, with a warranty and no money down for less than the preliminary figuring showed. I really couldn't believe it! Since I was using a consigner she needed to be present I explained it was getting late and I'd need to bring her the next day. I didn't get the usual well it's only 4 can't we finish this today spiel. Again I was stunned. We agreed on a 3pm delivery on Thursday. I left happy and excited, something I hadn't experienced at a car dealer since the first test drive I had in a new car 13 years ago.
Thursday came we had to bump our delivery back a little as we were running a little late. When we arrived again we were quickly greeted by mark and he went and let Cindy know we were there. She was finishing another delivery so we had to wait a few minutes but nothing crazy. He took us to Cindy and she greeted my cosigner and myself and we had lots of laughing and talking. My cosigner really felt included and really liked Cindy a lot. She couldn't stop talking about her on the way home! Cindy was very accommodating with her explainations, jokes, and helping point out exactly where to sign and initial! We walked out with our new car in less than an hour. And my total investment of time at the actual dealership was maybe 2 hours. Not the dreaded half a day or more crap.
I'm so glad that the team at Taylor ford was so accommodating, friendly, and didn't waste my time. It's nice to go in and get real answers. And walk away with a real vehicle, a vehicle you can feel good driving and know that you didn't just get taken.
Upon delivery I noticed an issue that I hadn't expected I brought it to marks attention and it was corrected immediatly and professionally as well.
You've earned a customer for life!
Best everall experience I have had at any dealership. - johnboy616
I was in the market for a new Ford Focus and I wanted to take a look online first. I visited the Tom Holzer website and filled out the quick information that was requested. Soon after (within a day), Jack Kare emailed me and asked that I stop in so we could speak in-person. I went to the showroom within a day or so and Jack really went out of the way to give an inviting first experience with him as a salesman. We talked in the showroom for a while and he really educated me on what vehicles were available with different options.
He spent a good few hours with me and we eventually walked the lot and looked at a lot of difference vehicles. We eventually settled on the one I wanted and he had me out of there with my new car that very same day.
Jack Kare goes above and beyond any vehicle salesperson I have ever dealt with in the over 20 cars I have purchased from various dealerships around the state of Michigan.
I have my car serviced at the dealer every 5,000 miles and Jack is always there to make sure I have a cup of coffee or a snack in-hand while I wait. Jack has even taken calls outside of work for me and has really made the whole experience more like a friendship. I really appreciate everything he has done for me.
Five stars sales - Jr
Awesome meeting John Camillari at Bob Maxey He took our situation in stride. Just stopped in after bad experience at other dealer in area. It was like a breath of fresh air. He walked the walk and talked the talk to get the job done. I then sent my sister in to see him. She got a new lease on fusion
New car purchase - hunter56
Mark Mleczewski and the rest of the staff at Fernelius Ford are very kind and helpful and make buying a new car stress free. Everyone from the car detailer Brian, the sales man Mark and the finance manager Warren make sure your experience is positive.
Great Lakes Ford of Ludington made it right! - tlg1941
You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy.
I did a lease buy-out and new Fusion Purchase - ddomsten
Thank you to Matthew Kahlo for follow-through in making a lease buy-out and purchase of a new 2014 Fusion come together. I appreciated his manner, his "can-do" attitude, and his going the extra mile in pulling a somewhat complicated transaction together.
Very good dealership - wouldn't go anywhere else. - 36 ford owner
Very helpful in service department in doing my oil change and giving me a review of different tires . Prices were good and I appreciate Ron taking the time to go over this with me.
Great people and great service - ydnar
Do all my service work here and buying vehicles excellent service and very friendly staff took my pickup in for service and got bird dropping on windshield on way there and they wiped it off for me. That says they care!!
Customer Service is awesome! - Kris
Krapohl Ford is the only place I go to for a oil changes, repairs and detailing. They always do an amazing job and are the nicest people. If I have any problems or questions they are 100% ready and willing to do anything for customer satisfaction. I leased a 2015 Ford Explorer last year and they were wonderful. I love the vehicle and have had a great experience everytime. As well as great service Krapohl Ford are a huge and generous part of the community. You see their name everywhere for donating to the local community and sponoring charity events. They are just the best.
Great experience and great prices - mtracy11
We were in need of a used truck and needed it within the same week. They were able to get us a used truck in great condition. Roger was our salesman and he was awesome to work with and found us exactly what we wanted for a great price as well.
World Class - AHVT11
Top notch experience all around!! Greg Mazerov and Terren Applegate (sp) are exemplary associates and outstanding to work with. Very impressed with the overall experience, Greg was the original associate I worked with, when he was working with another customer, Terren Applegate (sp) stepped right in and helped me with my search of the perfect car. Being in sales myself it was refreshing to see that the two of them worked together to figure out my complicated situation of finding the right car. I will be highly recommending both of these outstanding individuals to anyone that needs a new/used vehicle.
Misty Fowler who did my lease signing was outstanding as well, got me in, explained everything in detail and had me out of there in 20 minutes, she is very knowledgeable about the process and even though they were transitioning to a new software system, she didn't miss a beat. Thank you Misty!!
Thank you all very much, I am so appreciative!!! You guys are ROCK STARS!!!
Still in my vehicle searching stage and dan z was helpful... - cjw2
Still in my vehicle searching stage and dan z was helpful explaining certified preowned vehicles, which is comforting to know. Nice selection, would highly recommend
Top notch service ! - hoopmeister
I recently had our 2011 Ford Edge in for service at the Owosso dealership. During their inspection the technician noted a loose inner tie rod end. Service advisor Brent went over all options. He was very thorough and professional. I decided to make the repairs, including recommended front end alignment.
Service manager Noah and Brent kept me appraised of progress . When I picked up the vehicle and noticed slight pull to right at higher speed they immediately took personal charge and saw to it that correction was done on the spot.
I have done business with Signature Ford for many years. My experience has been that this attention to detail is the rule , not the exception.
bought our third truck from Campbell - Copper
We were in the market for a newer truck, so we stopped in to see Carl. We told him what we were looking for and he showed us a couple tucks that were what we wanted, so all we had to do was decide which one. Again we were very happy with the whole process. Keep up the great work!
Great experience and service - MNawrot
This was the purchase of my first car ever. I never felt rushed or forced into buying anything. There was not that pressure of pulling into the lot and having all of the sales people descend on you at once, it was very comfortable. All of my questions were answered and I did not feel silly. The car is in great shape and the price was spot on for the mileage and year. Overall a great experience.
Price was worth the drive - Darleen Steffie
I dealt with Jim Shirey and obtained a great price on my new Fusion and for my trade in. The drive to Kent City was well worth it.
They took the time to show me how to use the hands free cellphone and rear camera features.
I love my new Fusion!