Senior Citizen Service - Indianauniversitygrandma
Dan Taylor and Jon Griffith know how complicated buying a vehicle can be for a senior citizen. It's been nine years since my last vehicle and boy has technology taken over the auto. Mr. Taylor explained everything to me, including programming my garage door opener. Then he made me do everything to make sure I understood. Without this training, I'm not sure I could have driven this " loaded" granny van off the lot! Then came the money. Mr. Griffith was amazing in his explanation of every penny and why and how. Patience along with the ability to verbally explain so a Senior Citizen can understand are his strong attributes. Because of these two gentlemen, I am driving a brand new vehicle fully loaded, with a car payment right in line with my budget. Thank you Dan and Jeff. I recommend you highly.
Great experience - Proud 4Runner owner
Jim Froelich was great to work with. I am also in sales and truly appreciate someone that treats customers In a way that makes car shopping an enjoyable experience. Love my 4Runner. Thanks Jim
Pleased with the experience - Nice car buying experience
We knew exactly what we wanted when we first met with Ray. He did a great job of explaining our questions/concerns and kept us informed throughout the process. He also thoroughly explained all of the options when we took delivery.
Great Dealer, Easy Transaction - trl619
I had an opportunity to work with Kathy Reinke and Randy Klann on the purchase of 2016 Toyota Highlander. Smooth transaction, easy transaction, very thorough, up front, and great communication. One of the easiest vehicle purchases I have made in the last 30 years. I would definitely consider returning to the Signature Automotive Group for my next purchase, and they are located 4 hours from my home. Well worth the trip!
Great Sales Consultant - umojanow
The energy that Mr. Jerome Edwards put into helping me obtain a vehicle was above and beyond the call of duty. His positive attitude helped me get over my disdain for Car Salespersons.
If Toyota had more Salespeople like Mr. Edwards, they will sale a lot of cars.
Fantastic - Mr. T
Sales rep Eugene was a big factor in our decision to buy from Suburban. Was very knowledgeable
and answered all our questions and concerns. Would highly recommend Suburban Toyota to all my friends.
I was desperate and Andre Rescued me! - Refugio Resendiz
My pregnant wife had just been in an accident and totaled her vehicle. I immediately contacted Andre and he began the search and approval immediately. He went above and beyond to make the deal happened and this is why I will be returning for my upgrade. Thanks Andre
Sonata - bestn91
I was really pleased with the dealership and the salesman that greeted me at the desk. I forgot what his name was but he did a really good job. I will definatley recommend people I know to Kia dealership in Dearborn. Thanks you so much !
Excellent Mechanics and Service Director/Fair Prices - kcfield
I have a high standard for auto service. I expect the mechanics to be excellent, the prices to be fair, and the service management to be honest, ethical, and to communicate well. My wife and I had an excellent experience with Dunning Subaru service, so we decided to try Dunning Toyota for my wife's 2003 Corolla's service. I was impressed with the Service Director, James Norris. First, he set up an appointment and welcomed us as new customers by email before ever coming in. Second, my wife brought her car of 220k miles in, which at many dealers would have been an opportunity to try and sell optional services and repairs as "essential" Dunning did not try to sell anything other than the appropriate interval service repairs--essentially changing all of the fluids (which were due based on date). Third, the service cost came in UNDER estimate. Fourth, the dealer completed the service timely. Fifth, the general manager of the dealer John T. communicates very well with customers, and helped to make sure that the overall service experience was excellent. Both Dunning Toyota and Dunning Subaru have my highest recommendation for their service department. I cannot yet rateon their sales department as I have not purchased from Dunning, though I was impressed that the general sales manager did come out and introduce himself the first time I came to the dealership for service.
Found exactly what I needed. - Roxy88
I was looking for a SUV for my family but wasn't sure if I could really afford it. Lazer Volaj worked with me and found one I really loved and could actually afford. I am very grateful I got financing and am now enjoying my new car. I would recommend this dealership to anyone. Thanks again.
Excellent experience at Crown Motors 2 used car dealership - marinermarina
My experience a Crown Motors Dealership 2 with Advisor Sales Rep.. Lupe Rodriguez and Manager Phil Ophoff was Professional, great price for my trade-in and also honest price for my 2008 Mercury Mariner that I love:} Thanks guys we will tell our family and friends about our experience:}
Employees dealt with: Lupe Rodriguez and Phil Ophoff
Great Deal on my new camry - dalesteve
I searched online for the best price and went to Draper. I found the car I wanted and got a very good deal. Todd was very good to work with and the environment was also very friendly and upbeat!
Absolutely outstanding - Adam
My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy.
Great sales experience - Dhodgson098
Worked with Al Luke. He listened to my wants and needs and put me in the vehicle that matched. Everyone I spoke with were great.
Mechanics are excellent, new service advisors need training - Sienna Driver
We have always been very happy with the service at Traverse Motors. With the recent change in ownership, there have been changes in service advisors. 9 years very satisfied, 5 stars. Recent visit, not so much. Strongly recommend more training and education for newer advisors. Van with 250,000 miles has never run better!
Outstanding Customer Service! - RonRayGun
Needed quick, same day service on my BMW and heard that Dave Palevich was incredibly responsive....I called at 8 AM and Dave immediately set an appointment for service. My car was diagnosed with a more complicated repair than expected but returned to me early afternoon and much cheaper than the estimate. Dave couldn't have been more professional and efficient in the manner that he handled my problem. I had a much different experience at the Rochester Hills BMW service department and will never go back!
Recent Purchase Experience @ Page Toyota - AI
Overall excellent and pleasant experience towards purchase of 2016 Sienna.
Alexis, the sales professional was courteous and helpful during the entire process which began with a test drive and ended with a purchase agreement for a 2016 Sienna with the desired options preferred. Sales manager Crystal was very helpful in locating the vehicle with the desired options and in getting dealer trade from another dealer. Thanks to both for making it a pleasant experience.
Wonderful customer service! - Angela
This dealership has had such a turn around. All new staff, all new management. Highly recommend to anyone. Professional, friendly and fast! They are very knowledgeable and made my car buying experience well worth it. Thanks Elite!
Love my Avalon, Serra Toyota made it easy - jonny58
well after a job transfer south, I decided to trade in my 2011 J Cruiser (still think I am going to miss her) But Serra Toyota made it easy, I found a Avalon Hybrid that was such a beautiful car, and with an average of 40 mpg, that's twice of my FJ Cruiser. I worked with Dave Yunker, who I could see why he was salesman of the year quite a few times, He was a decent honest normal guy who worked for his money, I highly recommend him, also worked with sales manager Nate Maciag and Jim Tuohy the General manager who both were just a couple of class acts. My special thanks to Mr Tuohy who made me an offer I could not refuse. So again thanks Serra Toyota and staff for making the entire car process easy. This is my 2nd purchase thru Serra Toyota and I can honestly say they have done me well both in sales and maintenance back in the service department. I am going to miss them. Thanks guys!!
Great service - Acorn
Martin Allos has helped me with a car lease and a car purchase. He's always honest and I feel like he's listened to my needs. Highly recommend! The service center is outstanding as well.
Worst experience I've ever had - Jadobson3
I CAN NOT believe what I'm going through right now! I traded in a very nice Tahoe to downsize a little and got a used Rav4 from Labadie Oct 1st. I was told they would offer top dollar for my Tahoe because there had been alot of interest in that model vehicle there. I was offered a below standard trade value on the Tahoe but they came down to an agreeable amount on the Rav4. I was happy with the terms and went about my business.
Until 3 months later I get a call from my bank that the dealership was attempting to just now turn in the paperwork for the loan. My loan offer was good for 30 days. That time had come and gone, Labadie waited 3 months to fax in the blank check. Literally all they had to do was fax a blank check. They didnt.
I was unaware of any issue because I had been auto paying the car note while on a deployment. (I'm active duty military)
I call and try to get ahold of someone and I'm told I'll get a call back. I then missed a call from "TJ" the GM who leaves me a voice-mail that says and I quote "This is TJ from Labadie Toyota, I'm the general manager, for some reason I've had to get flagged into this deal. You have two options you can tell (your bank) to fund the contract that you signed and are responsible for or you can cut us a check for $4063.48 for the negative equity in your Chevy Tahoe hybrid and bring the vehicle back. Those are your two options. Call me when you get this"
Hmm, surprising tone for a General Manager who didn't "manage" to get a fax off and screwed this entire thing up. Not to mention the fact that my actual negative equity was less then $3,000 do to the agreed price for the Rav4.
The huge problem here is that I no longer qualify for the original loan because i've taken over a family members hospital bills and my credit reflects it. I planned to do this to help out and purchased the car before thelse bills would be a factor.
My wife and two kids are two hours away from the dealership with no way to drop the car off and I'm on deployment during the holidays and these people won't even come pick up the car. I told them I would run my credit card to settle the difference.
Shame on you Labadie Toyota.
Mcinerney does not Honor their own Coupon!! - Roby
Since moving to Detroit a year ago from S.Carolina, I had been using Mcinerney Toyota for my Camry service, etc owing to close proximity to my house. I had a great dealership expereince with Jim Hudson Toyota in S.Carolina but unfortunately cannot say that for McInerney Toyota. On the first week of June I had taken my Camry for a Brake & Battery inspection... all seemed well BUT the service adviser advised to replace my Battery (since my charge reading was low!), I wondered why since my car did not have any battery issue? Anyways I still got the battery replaced and they charged me full price, labour et al. Few days later I received a Flyer form McInerney offering coupon for battery replacement. When I took the coupon I was curtly told by the service adviser that I should have shown the coupon at the time of service... I requested to honor their coupon since it was within the same month and week... but I was turned down! I feel I was duped into getting a new battery installed and I was not offered any battery coupon despite McInerney advisor knew that there was a promotion going on!!!
Pushing you into a deal without explaining - Vldicker
I went here to purchase a Subaru I liked that they had. I ended up not purchasing the vehicle because of the customer service. When they valued my trade in they offered $1,500 less than I was offered everywhere else (it was a Toyota) and told me my vehicle was going to die (I had the vehicle looked at right after by my mechanic and it was in perfect condition). On top of that they brought out a bunch of paper work and were trying to have me sign everything without explaining it. Luckily I had my significant other there with me. He said the paper they were trying to FORCE me to sign was to purchase the vehicle even though I stated many times in the conversation that I was not ready to purchase it. So please be aware what you sign with these people! Also be aware on their website the prices listed are for after a $2k down payment!
Felt deceived - gareyb
I look on line for a used Camry, they had a 2012 certified, for $16,431. We went to the lot and talked to Brian Foster, he let us drive it. When we returned and started to negotiate a price he looked at his paper, and said that car is on the lot for $16,931. When I told him the sticker in the window and the internet price was $16,431. His reply was the price is always a little lower on the internet, and the person who puts in the window stickers put the wrong one in that at car. We made an offer, he came back from the manager with the counter offer, and said the window sticker guy is getting his butt chewed out right now. We exchanged offers again, and he returned saying I could get to your offer if we could decertify the car, BUT Toyota changed their policy Jan. 1 2015 we are not allowed to do that anymore. We left it at that.
Two days later we stopped in to see if they would take our offer, and low and behold the sticker on the car was still $16,431. Brian's Sheet now had it at $16,631, I asked him why the sticker was still $16,431, I was told the guy that changes them was sick. I made one last offer, when he came back from the manager he said they would agree to that, BUT they would have to decertify the car.
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