Kevin is Fantastic! - Jeff Raymond
Kevin went above and beyond to help me with the recalls on our 2008 Wrangler. The valet drove me back after I dropped it off at the service department, even though I had a 20 minute drive. The service was completed in a timely fashion, and I was kept updated through the entire process. I absolutely recommend East Hills and Kevin in particular!
Best car buying experience ever! - pah100
I have shopped several dealers for a CPO vehicle throughout the tri-state area only to find that the prices they advertise had nothing to do with the actually price of the car! They all had hidden junk fees, window etching, fuel charge, destination fee (the car was already there), and over inflated doc fees. I called Arroway from a listing I found on the internet and spoke with Andrew. He convinced me to come look at the car and promised there would be no pressure and no hidden fees. When I got there, he took a copy of my license and told me to take the car for a test drive. When I returned, I inspected the vehicle and found that there was a crack in one of the headlights and 2 tires seemed a little worn. They offered to replace all 4 tires and fix the crack in the lens without me even asking. This has been by far the best car buying experience I've ever had. I would definitely recommend the team of Andrew, Chris, and Mitch at Arroway!
They are the best! - William Grimes
We just bought a Dodge Caravan from Westbury. No high pressure sales, our salesman Jader was excellent, and the finance girl Amy was a pleasure to work with. We are very satisfied.
A Great Experience - C_Sheehy
Carl was extremely friendly and was overall very knowledgable. It was a great experience and very simply. Would highly recommend to a family/friend to visit Croton Auto Park.
Amazing customer service from Johnny D! - Janderson
Johnny D helped me get exactly what I wanted! He is easy to work with, is very responsive, and takes the time to listen to his customers. He is top notch and honest and is the reason we are now getting our 4th car at Doan with him. He really went out of his way to make sure I was happy and left the dealership with the car I wanted and provided payment options within my budget. I am so appreciative of his help!
Great service, great car! - Amanda.amthor
AJ helped me out with my car, took me for a test drive, gave me a few options and was really good about getting me a fair deal. He's very laid back and easy to talk to. He followed up with me a couple times after to make everything was going well with the car.
The dealership itself is very clean, organized and friendly. Their full service maintenance garage is great to!
Top Reviewed Specialists At This Dealership
They accommodated our needs - Dman
Our Sales Person, Steven Warshauer was very accommodating and if he could not give us the answers he immediately asked for management assistance
We were very impressed by the attention we received and could not ask for better service
A pleasant professional experiance - Brough1
Upon entering the dealership, I was greeted by Mersim Vucetovic a sales consultant. Mersim was warm and welcoming. Mersim took the time to listen and answered all of my questions. While speaking a few moments, it impressed me that when a sales person also drives the make of his dealership, he has vested interest in what he sells. My wife and I drove from Philadelphia to Staten Island to look at a particular car. This had the potential to go the wrong way in a hurry, but pleasantly did not.
I am personally recommending both Island Chrysler Dodge Jeep Ram, and Mersim. You will not be disappointed.
I trade my jeeps out often - dressagehack
Mike Horan is my sales person and is always very patient. I came in three times to look at different Cherokee models and test drive different cars. There was no hard sale...he understood my way of purchasing and refused to be frustrated,he even took a car off the floor for me to test drive. The dealership is loud and busy but prices are fair and in the past the cars I have traded in have been valued fairly and at times slightly high.
Awesome - Gloria321
Great experience.Love my car. Highly recommended. Honest and easy to deal with.Will always get back for more. Happy with the dealership. All around awesome.
A Highly Recommended Dealership - Tom Lav
Mark Lieberman and Gary Novick went over and beyond to make me happy. I highly recommend you stop in to see them first. There will be no need to go elsewhere.
Outstanding staff - Jorge R. Lugo
I have leased two car for the past 3 years. One of them was totally damage by the act of nature ( a tree fell on top ) , I made an appointment with Mr. Ernie Feri, who is our trusted salesperson , he made room from his busy schedule to accommodate us. Mr. Feri, goes above and beyond to help you look for a vehicle that accommodates your needs, and in our case one within our budget. I want to emphasize this last point ( budget) because beside we all have dreams to ride a fancy or powerful car we must adjust to our realities. Mr. Feri deserves a more than 10 stars.
Thank you ,
Mr. Jorge Lugo
P.S. We will return soon to open a new lease for my wife.
Amazing & wonderful experience - Joanne G Giordano-Finlayson
Casey was a calm & all around knowledgable man & wanted to find a way to make me happy with the end result & he accomplished it. I would highly recommend this dealership & Casey Waller was the kindest person & he went out of his way to make me smile at the end of it all 😊
This dealership was terrific! - sparkys50
I've bought many cars from several different dealerships over my lifetime but this out-shined them all. Everyone was courteous, helpful, knowledgeable and work together. They did ALL the paperwork in such a timely matter that after driving my old car in that morning I was able to drive off with my new car that afternoon. After the purchase was finalized, my salesman (Matt) proceeded to introduce me to the people in the service, parts and billing departments. Darin was able to pull off the payment I was shooting for and got me extended warranties while doing it. My sister has used this dealership for years after buying her Jeep Liberty there and has always thought them great. Now I know why.
Certified Sales Professional
2016 Grand Caravan - Harris Trayhan
I love car shopping and getting a good deal, Dave Crist gave me both, very enjoyable to deal with. I recommend Dave and Armory highly.
Great Vehicles + Great Service = A Great Dealership - Cdfishes
I've bought from Nemer in the past. I was exceptionally pleased. I stopped by to just look...but your staff made me realize my dream of a new Dodge could be a reality.
Senior Sales Consultant MVP Certified
Sales and Leasing Consultant
Great Experience - Queenie824
Found an ad online and went into Atlantic Dodge. Tony was very helpful and made sure all of our questions were answered. We did not feel pressured to purchase a vehicle and felt satisfied with our purchase. It was an 18th birthday gift and graduation gift for our son. He loves his new car!!!! Great experience, but gave 4 stars because I had to go back the following day to finish paperwork.
Cortese is the definition of great customer service!! - Kerry W. Ithaca, NY
This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found that 100 miles away from Ithaca, NY, where I reside, there was a Ford dealer in Rochester, NY that had a few of these very exclusive and hard to acquire cars on their lot. I arrived with my 2016 Honda C-RV with 2500 miles on the odometer, with the new car interior smell still prevalent. I parked the Honda, I nosed around the 3 RS cars that they had on display and decided to find a salesperson to give me some more info and a test drive. I had no idea that when Leah Gardiner approached me with a smile, and extending her right hand to shake mine that I was "finally" going to experience truly enthusiastic salesmanship and be introduced to what great customer service was. Simply said, I asked my questions and I got answers. I asked for a test drive prior to possibly purchasing this $50k pocket rocket and with, as I would describe, salesperson Leah Gardiner, almost cheering that she was going to finally get a ride in a Focus RS. The test drive went great and I decided to trade in the virtually new Honda on the spot. Cortese Ford offered me exactly what I paid for the Honda a couple months earlier and I was very pleased.
A couple days later I arrived at Cortese Ford to take my new toy home. The F & I department at Cortese got me a great interest rate of 2.4% for 36 months, all the paperwork was in order and had carefully loaded the extra set of wheels and tires into the hatchback, paying close attention to put padding and materials under and around the item so that the interior would not be damaged. After actually getting congratulations from a variety of employees at Cortese Ford for purchasing this "hard to find" and special Focus RS. After an extensive reveiw and explanation of how the ammenities and displays in this packed with technology RS could be accessed and modified to meet my needs.....the paperwork was signed and off I went back to Ithaca, NY.
Now, there were some issues when I got back home.... The car cover was missing and a special socket needed to remove the wheels was nowhere to be found. I called Leah Gardiner, my salesperson. No problem, 1 day later the car cover arrived overnight. It seems that it was a simple oversight when the car was loaded with all the tires and wheels. The socket arrived within days directly from Ford. Problems solved. By the way the Cortese dealership called and/or texted me, when appropriate, to make sure that indeed both items had arrived at my residence and that I was pleased.......again customer service that cares about the details.
Lastly, and here is the best part about Cortese Ford customer service..... I had a part on my Focus RS that was secured improperly during the initial manufacturing process apparently. The costs to replace the items was about $2k. I called Cortese Ford and spoke with Keith Osier, told him my predicament with my 600 miles on the clock RS. Within 1 hour, YES, 1 hour he had located all the parts, had instigated having all the parts expedited to Cortese Ford immediately. Keith Osier and Patrick Zimmerman scheduled a convenient time for me to drive up to Rochester, NY (200 miles round trip) and have everything in hand to fix the car in a few hours. No questions, no disparaging and/or accusatory questions (as I got from my "local" Ford dealer) just a, “We got you covered Kerry, NO PROBLEM.”
In conclusion, I have not had this kind of attention from a dealership ever. From Leah to Keith to Patrick to the General Manager Ron Christiano (who called to say thanks for choosing Cortese Ford and assuere me that the warranty issues would be addressed quickly). I have owned in the past or own currently own Maserati, Porsche, Ferrari, Lotus, Aston Martin, Chevrolet, Toyota, Suzuki, VW, Honda, etc. and Ford cars and trucks....Cortese Ford is the best customer service, attention, interaction and care I have received in my 45+ years of car buying. Thanks to ALL at Cortese for providing great service before during and after the sale. I will gladly travel the 200 miles to Cortese Ford ton have my car(s) serviced. When you open a dictionary to get a definition of “customer service”….Cortese Ford should be the picture displayed. Enough said!!
Kerry W. Ithaca, NY
Honored the New Car Internet Price on Truecar - Truecarshopper
Went in armed with Truecar Price for a new Jeep. Salesman was new but immediately a manager came over in put together an invoice for me perfectly honoring what I got on the internet. Took me 30 minutes before I was out the door - knew what I wanted. Hard to park there though but otherwise the were the fastest putting together a very fair price (cash offer) and honoring the Truecar price that I ever saw! Honest and certainly not shady. If you know what you want you what your price point is, I HIGHLY recommend them!
Excellent service with Neil iton and his co-workers - Robert2525
I was very Happy, to have Neil, as my salesperson, he was very honest and patience, with me, he is a excellent salesperson, He research and found, the car, I really wanted, I am very happy, with my new car, I recommend, that you see Neil, at this dealership.
Honest and very pleasant - Jeepgirl 64
The most honest dealer in the north country !! They treat you excellent!! John is a great salesman! He doesn't push you to buy something you don't want. I will recommend him to all of my family and friends.
New Wrangler - Joe - Joe
Christopher was very helpful with all aspects of my factory order. He gave me updates during the entire process and did everything I asked of him and more! I would recommend this dealership and especially Mr. Christopher Lewis!!!
Sales experience with Walter - Whit
I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am from out of state and Walter went above and beyond. Walter went so out of his way to assist me that he picked me up at the train station. When I got to the dealership the transaction was super smooth, the car was ready and off I went with a smile. He was so considerate that he texted me that evening to make sure I got home safelt. Amazing!
New Chrysler Pacifica Customer - FVCappiello@aol.com
The salesman, Julio B, was a pleasure to deal with. I didn't feel pressured at all and he made my car leasing experience a pleasurable one. I am a returning customer to this dealership and I found this time around to be easier. They had my car ready the same day and I was off with my new ride in a matter of hours. I appreciated the fantastic service and would highly recommend this dealership as well as my salesman Julio B.
Internet Sales Consultant
Sales person Nelson very unprofessional, ghetto, & low class - Jetmechanic77
Very disappointed with Rockaway Jeep and Dodge. I had a bad altercation with the sales person (Nelson) to the point he almost ASSULTED me and used such an extreme profound language. Told me to go F**k my mother, Really??!! Real ghetto and low class. It was all caught on my cell phone. The man seems to be mentally unstable. I made a report with his manager ( Mr. Armstrong) and FCA jeep corporate. Will also put the video of his behavior on youtube and all social media sites. This guy needs to be FIRED!!! To my understanding this wasn't the first time Nelson has done this before. STAY AWAY!!!!
Outstanding sales experience. - Gdubs
Great buying experience. They did a great job of explaining the warranty and payments. A low stress, no pressure sales team. I would definitely go back.
Ask for Andre Rosales - Abby
This was the best experience I've ever had at a dealership. Andre was honest, straightforward, and I never felt any pressure. I would highly recommend this dealership and specifically the sales associate, Andre.
Great Experience with Great People - Impervi0us
This Dealership was great, they handled trading in my old car and buying my new car with the greatest of ease and having to deal with minimal hassle. The salesman helped me look and considered my new vehicle and convinced my mother to buy a car as well, soon after we left with two Chrystler 200's (2016) and we're in love with them. we'll definitely be recommending more customers to them in the future
Very impressed! - VTcarbuyer
I'm not one to write reviews, but I was very impressed with Adirondack Auto. I was shopping for a 2016 Jeep Grand Cherokee Limited through true car. I knew exactly what car and model I wanted, so I was essentially bottom line shopping. I got a call from Dave Foley and he cut to the chase in about 60 seconds. He gave me a fantastic deal right off the bat with no back and forth. When I went to pick up the car, they had everything set to sign with no pressure to buy back-ends. This was truly one of the most efficient and no hassle car buying experiences I have ever had. If you know what kind of car you want and are just looking to get the car without all the traditional car dealership nonsense, go to Adirondack and ask for Dave Foley. -Eric
5 Star Experience - Koneil
My Experience at Dutchess Chrysler Dodge Jeep Ram was a five star experience from start to finish. My sales rep Freeman Marshall went above and beyond the call of Duty to get me exactly what I wanted at the price that I had to have. Freeman's product knowledge was amazing he was able to show me hoe all the devices in the vehicle worked. Freeman is a true professional. The Business Manager Kevin Raymond was also professional and explained the process of the lease and the protection plan. These two guys made the car buying experience at Dutchess five stars.
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