I've been a loyal Keating Honda customer since the day I - josephtran411
I've been a loyal Keating Honda customer since the day I bought my car, and there's one reason I keep coming back for every single service appointment — Roger Hickey.
I'll be honest: I live five minutes from another Honda dealership in Tomball, which should make them the obvious choice for convenience. But after two deeply frustrating experiences there — where the waiting room felt more like a pressure cooker of upsells and overpricing, and where a service advisor flat-out refused to listen when I told him I knew there was a leak in my AC unit — I was done. They were going to charge me $300 just to confirm what I was already telling them. That's not service. That's dismissal.
So I made the drive to K Hon and found Roger.
The difference was night and day. Roger has something rare in this industry: patience. He actually listened to me. He took the time to understand my concern about the AC leak, explained the diagnostic process clearly, and handled everything exactly the way I hoped — professionally, transparently, and without making me feel like I was being taken advantage of. Return the car washed and ready to ride as a common curtesy.
I know enough about cars to know when something is wrong. What I needed was a service advisor I could trust to take that seriously. Roger Hickey did exactly that, and because of him, Keating Honda has a customer for life.
If other dealerships want to understand what genuine customer retention looks like, they should sit down with Roger and take notes. He's not just a great service advisor — he's the reason customers choose to drive past their closest dealership to come to yours.
Thank you, Roger. You've earned my trust and my loyalty.
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