1,345 Virginia SRT Service Centers

completely satisfied with your recent visit. - RITADEWS

completely satisfied with your recent visit. Great customer service. Thank you for all that you did for my car.

Fast and friendly Professional, courteous, convenient, - DTEMPL829264

Fast and friendly Professional, courteous, convenient, timely. I had a good experience.. Clean, organized and proficient

Service manager and including all the employees are very - jungjaklee

Service manager and including all the employees are very kind, every service I got through them was really satisfied, also diagnosed correctly and repaired timely manner. That is why I am taking my car to that dealer even though I live 20miles away.

Here’s a professional and constructive way to word your - ninalee16

Here’s a professional and constructive way to word your review: --- **Review:** Overall, I had a good experience — the rental process was smooth and the cleanliness of the facility was excellent. However, I believe the customer service could use some improvement. It would be helpful if staff took a little more time to clearly explain what the service includes, especially for first-time customers who may not be familiar with how everything works. Additionally, acknowledging customers as they enter the building would go a long way in making people feel welcomed and more at ease. A small gesture like a greeting or offering guidance can really enhance the overall experience. With some attention to these details, the service would truly match the quality of the rental and facility.

Customer service was top notch, services and cost was - dionwil2

Customer service was top notch, services and cost was thoroughly explained to my satisfaction and I am pleased

Vannah was great, she notified me on every update on my - gfischi79

Vannah was great, she notified me on every update on my vehicle and kept me in the loop. She fought for me with Ford concerning my warranty on getting a new motor because they were giving her a rough time. She finally got it done. Thanks again Vannah! I would also like to thank Vince, the service manager for his understanding of my situation and allowing me to have a loaner vehicle during this whole process. All in all it was a long process, but they made it much more bearable.

My Ford Transit had drive train coupling problems I use - jamesriverinteriors

My Ford Transit had drive train coupling problems I use it for business, took it in on friday July 18 and it was ready Monday July 21. WALTER HOLMES and His Team are outstanding with customer care! Thank You Bowditch family. I am so pleased

Criswell literally saved the day for us. - FordFam4

Criswell literally saved the day for us. We were traveling through, moving from Tennessee to Maine, 2 children and a dog with me, and husband in a U-Haul, towing a trailer. We stopped for gas nearby and our Explorer died at the pump. Dead, nothing….. We got a tow from a wonderful company nearby and Criswell looked at our vehicle immediately. I can tell you from past experience at other dealers, they never get you in right away, but Criswell understood our urgency. Turned out the nut fell off the starter wire, THIS SHOULD HAVE NEVER HAPPENED, I AM TALKING TO YOU FORD ENGINEERS!!! ***The following rant is for Ford corporate-Forcing auto stop in your vehicles is highly dangerous!! If I had not turned it off like I always do, this could have occurred at an intersection!!! Children and dog stuck at a light, dead in the water, on a hot summer day. It is stupid, DOES NOT help with environment and once again, is DANGEROUS!!*** Now, back to the wonderful people at Criswell….one silly nut and a small service charge later and we were back on the road. I would absolutely, 100% recommend their service department. We owe them so much for being extremely kind, knowledgeable, and just overall AMAZING!!!

The purchase process was easy. - jcappelli0

The purchase process was easy. I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready for a quick delivery.

Tommy always provides the highest professional diagnosis - LRKAO

Tommy always provides the highest professional diagnosis and service for my Range Rover Sports. I trust and respect his help.

Everyone was very courteous and helpful. - JOHN.jHELTON

Everyone was very courteous and helpful. Had a easy and quick drop off and pick up was just a easy.

Thank you for your service and support! - K.S.LONG9999

Thank you for your service and support! I will see you again on my next visit.

The works complete on time. - nellyac1

The works complete on time. They also checks for other important issues and recommendations are also done

Great service, the staff was polite and informative. - andicha

Great service, the staff was polite and informative. The staff kept me informed on how things were going and the approximate time my vehicle would be ready.

Fixed it right the first time happy to have my F250 back - PATTON2

Fixed it right the first time happy to have my F250 back and ready to be used

Excellent, knowledgeable, friendly staff. - Bick

Excellent, knowledgeable, friendly staff. On schedule and reasonable cost. They treat customers like they would like to be treated. Highly recommdnd.

Stopped in yet my state inspection done Stephen got it - RICK

Stopped in yet my state inspection done Stephen got it into the shop in a timely manner, he was very informative about my future service needs I appreciate that so that I could financially plan for it great bunch of people!

Phenomenal service was provided from beginning to end. - ALISIA.KEELING

Phenomenal service was provided from beginning to end. Ty Brown was very professional, communicated well with status updates, and pickup was smooth. I could not have asked for a better experience.

Paul is one of the Great Service Writers. - CARTIM693

Paul is one of the Great Service Writers.....he pointed Mr.Joe Anthony my way while my truck was being serviced and left the dealership ttafeing my 2020 2500 4x4 on a new 2024 2500 4x4

My Advisor, Jermaine Johnson was very professional, fast - WCLARK567

My Advisor, Jermaine Johnson was very professional, fast with any required updates and answered all my questions. Additionally the shuttle driver/vehicle parker Jayland was efficient and on time with the shuttle. I thank them both again and I will definitely be a returning customer who will also spread the word about Southern CDJR.

AJ continues to demonstrate a very positive and - Pittmanm

AJ continues to demonstrate a very positive and professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a part needs to be replaced or repaired. He presents me the opportunity to review the invoice and ask questions before finalizing the payment - one of the reasons he’s earned my trust. Again - I can give “10 stars” and more to AJ’s work ethics.

I had a service appointment with James. - Rw

I had a service appointment with James. He was busy with another customer when I arrived so another service tech greeted me and checked me in until James was available. James was thorough, professional, and ensured my service was handled as timely as possible since I had decided to wait for the vehicle. The car was returned to me cleaned inside and out.

The service reps care about the customer and work hard to - MJLOGAR90

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.

Although the service center was extremely busy, the team - DSHENTAUL

Although the service center was extremely busy, the team did an amazing job to get people in and out at a timely manner.

Great service. - dwhicks297

Great service. Everyone was polite and kept me informed as service progressed. Very courteous staff.

Fritz (&Eric) impressed even me, and my military OCD! - marcviola

Fritz (&Eric) impressed even me, and my military OCD! Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period!

Went outside the box and the dealership to satisfy my - Visions4windows

Went outside the box and the dealership to satisfy my needs. Completely unexpected. Took care of my situation the same day. Very happy with this dealership and it service department particularly Megan. Looking forward to bringing my vehicle back for servicing in the future.

They are well respected people. - flmzora

They are well respected people. Everything done on time, and they explained what they done.

It's so easy to make a schedule online. - yiruxiao.guoxian

It's so easy to make a schedule online. The whole servvice went through very good with excellent communications!

Mo is very knowledgeable and efficient. - sassyme394

Mo is very knowledgeable and efficient. Thank you Mohammed and Nissan of Richmond. Great experience overall.