Easy, No Pressure Purchase - New Rogue
Very good experience working with David Low - he is knowledgeable, professional, and easy to talk to. Made buying my new Rogue a stress-free experience. Would definitely recommend David as the person to talk to at Wendle Nissan.
Elantra - atp43
Good experience overall. They definitely treat you differently based on your age however. I would recommend all buyers go with someone who is older -- but that's typical car buying advice.
Excellent! - Buyer
Our salesman was Tom Keefe and he was friendly, very knowledgeable about the vehicle we purchased, and made the process go smoothly. We found him patient and comfortable in spending the time we needed.
Lakewood Ford Reliable, Friendly Service - denise_housman
Lakewood Ford consistently provides fair pricing coupled with friendly service. There seems to be low turnover in the service staff which speaks to the level of employer Lakewood Ford must be.
Happy employees usually equals loyal customers.
I appreciate their level of quality and will continue to have my car serviced Lakewood Ford.
Superb Customer Service - Terrisk8r
Diehl Ford is the Best Place to get a vehicle. They are very knowledgeable and helpful!
We highly recommend Chris Bonesteele! A+ Service A+ Sales
Awesome experience - Jenn122
I gave 5 star ratings because the crew that worked with me, I felt, went above and beyond to help me get into my rockin new car. They were amazing.
Great buying experience - Tomhud
Great no non sense sales experience and awesome functionality walkthrough. A no pressure finance closing. All the guys were prifessional and friendly. Did not feel like the typical dealership experience.
Just AWESOME - justcheryl
I have a three part review.
1. When I bought my car in May, I sent many emails back and forth with Ryan and Brian. I live up in Auburn, so I wasn’t able to just stop by after work. We talked about the kind of car I was looking for, and I pretty much told them not to even bother showing me a car that I was going to have to settle for. They both handled this message and my many questions very well, and were very prompt in getting back to me.
2. The day I actually went to Olympia to test drive cars was a good day. I met Beau there (he has moved on now) and worked with Brian. Beau drove me around to test drive different cars, and I chose the very nice Ford Fusion that I’m driving now. Beau is the only car salesman I have ever hugged. He told me the story about his brother, and how he gave his life for our country. Long story short, lots of tears I cried this day. But good tears! Brian was really amazing with the financing. He helped me get with Avid Acceptance, who are so easy to work with, and get the car financed. Also helped me with getting insurance set up.
BEST Car Buying experience I’ve had.
3. Recently, my car started acting sluggish going up Tiger Mountain (Hwy 18) and when merging into traffic on the freeways. I’ve been pretty good about changing the oil, and taking care of the other routine maintenance on the car. So, I was a concerned that it might be something major. I took it to Sound Ford in Renton (don’t go there!), and was told after 3 days that my car needed a new transmission and it would cost $6,000 + tax. After the hysteria calmed down a bit, I reached out to Ryan. Ryan immediately offered assistance. He called Sound Ford to get their take on their diagnostic. After speaking to Sound Ford, Ryan told me he didn’t think they were right on their assessment. We arranged to have my car taken down to the service department at Awesome Ford (highly recommend them!) to get a diagnostic there.
Ryan contacted me two days after I dropped it off with Awesome Ford letting me know I didn’t need a new transmission (thank you Baby Jesus!). What the car needed was transmission fluid, and a good tune up. Also an alignment and some new tires. So, I got all of that done at a little over $1,500.
What I’m trying to say is THANK YOU Ryan. Your compassion for helping others is truly astounding. You went above and beyond customer service after the sale. You’ve earned all of my future car buying business. And anyone else I can convince to drive the extra distance to go see you.
Best car buying experience EVER! - Terri M Schroeppel
These guys are awesome! No pressure, hassling, or dickering. Don't have to spend hours in a showroom with a sales rep running back & forth, these cars are priced to move. Dave & Yusuf are great!
In & out, even with a problem with the car, they took care of it right away.
Fugate sales and servise - Dave w
I have purchased 2 cars from them now, one used, one new, and have a new F150 I had purchased from another dealer close by. Both the new and used car were given two years of free servise (oil changes), which I can drop off for at a moments notice. Their quality of work is outstanding, and is always ready when they hace said it was going to be, and detailed as well!
I have never dealt with a dealership as easy and pleasant to work with as Fugate, and will be back to them for any other vehicle purchase I make in the future.
Thank you all very much!
Used truck purchase - DrewTacoma
I purchased a used truck from this dealership. They pick me up at the airport we went through the truck thoroughly. We finish the paperwork in their offices. Absolutely no issues great experience, I would highly recommend them
Awesome Dave - bassmomma
Stopped in to check out F 150's. Salesman Dave was very knowledgeable and helpful! Anyone looking for a vehicle, go see salesman Dave.
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Awesome Experience - gc1959
This was absolute the best car buying experience I have ever had. Matt, the Internet Sales manager worked with me over 8 weeks not only to find the right Ford F150 but the right priceand the right financing.
Everyone worked hard and no pressure.
I will definitely continue to do business with Westlie Ford
Quality Dealership - Eric Reiber
We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust and business long term. When we buy, that is where we shop.
Good buying experience - Recent Retiree
I recently retired and I was out looking at pickups to tow a travel trailer and the F150 was one I wanted to test drive based on the positive reviews and ratings. I went to Vancouver Ford and Chris Jenkins was the sales person I met. I was on a "look and learn" mission but Chris was able to quickly ascertain my needs and I drove a terrific truck that was just the right fit. Chris is laid back but really knows the product well and showed all the features and options that made this the right choice.
very professional - drrickcdp
I felt no pressure from sale staff. We discussed my needs and provided me with a fair price at the time of sale. I went to a lot of different dealers around the area and was treated with more respect and less pressure from this dealership.
Customer comes first - Ken & Kathi
It was hard negotiations--we only had so much money and had picked out a great used vehicle (Ford of course) that was a bit out of our price range, Rick and Damon determined they were going to make us happy customers, and after lots of discussion, tire kicking and compromise a deal was made.that made everyone but Rich happy....grin
Seriously Customers do come first and they really work hard to have one leave the lot satisfied they got a "GREAT DEAL".
Great place to by a car - newfordguy
they did a great job no pressure very helpful, made you feel welcome awesome service have recommended to everyone at work and will always buy my cars there
Excellent experience except on bad apple! - SemperFi
-Service Department is five stars, Josh (Service Manager) and Kyle H., are awesome to work with. I have a 2000 Ford F350 7.3L and Kyle is the ONLY mechanic I will let work on my truck.
-Sales: I would rate as four stars. Yiwen "George" Li was a wonderful salesman, he and David made the transaction as smooth as a sales experience could go. The General Manager was professional and stepped in to help complete the transaction on a Certified Pre-Owned F150.
-Finance: The rating scale does not go low enough to rate Jim in finance. A zero would be providing a complete disservice to the number zero. First he was the most pushy person I have ever met. He does not understand when a customer says, "no thank you", that it should be his cue to MOVE ON. He was rude, condescending, disrespectful, and unprofessional. After telling him no thank you and no several times when he was offering the extended maintenance plan, I was forced to walk out of his office and get the GM. We have secured 1.9% financing vice the 3.9% that he offered as his "best deal". If you are purchasing a vehicle from Bellevue AutoNation, you are highly encouraged to find your own financing. Do not fall prey to his attempted strong arm tactics!!!!!!
Very pleaseant and no pressure from Korum Ford - GaryWS
The staff at Korum were very customer focused and friendly. I felt no pressure to make a huge financial decision to purchase my dream Truck, F150, Lariat with all the bells and whistles. Tom, my sales rep, was very knowlegeable and easy to talk to. He was patient as I had to wait on my wife to join me to check out the potential purchase. He again went over every detail with her and showed us additional vehicle to consider.. I highly recommend, Tom and Korum Ford, I am a repeat customer and if this baby ever wears out I'll go back to Korum for my next purchase.
Extremely customer friendly environment - truss
Extremely customer friendly environment however; I have had my car for two weeks and still do not have the spare key. I was informed the key would was ordered and it would be ready for pick up soon. As for the paperwork; the initial signing was completed incorrectly and I had to resign all the paperwork.
OLD SCHOOL used car salesman - keith B
Holy crud talk about OLD SCHOOL used car salesman, the 80's & 90's called gentlemen and would like their sales tactics back!!! The short & sweet of this is that the management (Steve....) likes to use that old school control & badger the customer to death technique!!! We had deal agreed upon & after we sent them our banks fax # to send over the purchase order. They then decide that they would like to make more profit in the deal by reevaluating my trades and having us do our paperwork through them for our bank, instead of coming up there with a check in hand. Okay so another words, we would like to bring you into the dealership sir & verbally accost you some more until you take less money for your trade in vehicles. Then we want to try & persuade you away from your trusted credit union into one of our financing options. All in the hopes that we can make even more money off of you if possible sir. However the worst case scenario is that we can always back pedal (which we obviously have NO problem doing) & go ahead & send it through your credit union. But at least then we'll have a chance to try & sell all the extended warranties and add on crap that we can. Oh yeah & let's not also forget to mention the charge to your credit union. It's just for a few hundred bucks that we'll get for doing all the paperwork for um, that you could have done at the branch for FREE with um !!!!! Now we will say this, we do feel bad for the salesperson though. Because she was
great the whole way through, professional until the end. We truly did feel that she had earned our business over the other dealerships that we had been shopping ! It's just unfortunate for her that the managers aren't as professional as she was !!! All & all the year is 2016 gentlemen get with the times, because the majority of us consumers do NOT buy car's this way anymore !!!!!!!!!!!!!!
Avoid! - Natalie S.
Gus Johnson Ford is not a dealership from which you want to be purchasing your vehicle – the owner and employees of this dealership are dishonest and do not care in the least about their customers. My daughter is asthmatic and cannot tolerate cigarette smoke, so when looking for a vehicle I make sure that it is non – smoking. After test driving a 2013 Ford Edge I noticed that it had a strong odor in the vehicle, but the salesman assured me that this was just the scent of cleaning solution (that would air out) and that the vehicle had never been smoked in. Since my current car keeps breaking down I decided to purchase this vehicle, against by better judgment. After a couple days, the car sure did air out, leaving only the smell of tobacco behind. Furthermore, my daughter had an asthma attack after spending about 20 minutes in the car, making this vehicle useless to me.
After contacting Gus Johnson Ford about this issue they offered me to detail and clean the car interior, which did absolutely nothing about the smell. Then they offered to exchange the Edge for a similar “non-smoking” vehicle, however all except one that they showed me also stank of tobacco. Finally they showed me one Edge (a former Enterprise rental) that was odor free, but then demanded that I pay an additional $6000 since this Edge had 4000 less miles on it, which is laughable since you could drive a rental car that many miles in only a few days (for the cost of $500 or less). Furthermore, I noticed that another Edge that was parked next to one that they showed me had a damaged exterior and when I asked the why Gus Johnson Ford had damaged cars on their lot, the salesman replied that this car was from an insurance auto auction and that they still needed to fix it. So chances are that you will receive a formerly wrecked vehicle if you purchase a used car from Gus Johnson Ford. Given the blatant dishonesty and the utterly reprehensible behavior of the sales staff, it would not be surprising at all if Gus Johnson Ford would sell you a vehicle with other defects that will end up costing you thousands of dollars extra to fix in the long run or could even endanger the life of you family.
One final thing that I would like to add is that when I told one of the salesmen that I would post a negative review online about my experience at Gus Johnson Ford, he just laughed and replied that for every bad review that they receive, Gus Johnson Ford will have ten friends or family post fake five star reviews. In hindsight, it is quite obvious that the positive reviews of Gus Johnson Ford have been written by paid shills since most of them are very brief and lack detail or mention specific employees by name, who were probably the ones that actually wrote those reviews. As another reviewer stated, there should be negative five star rating option available specifically for Gus Johnson Ford.
Great customer service - kthomson923
Matthew Marsden was amazing!!! Got me in the car that I described that I needed. I explained to him my needs over the phone and within just a couple days I was signing paperwork. Definitely would recommend him and I am definitely going back to him when I am ready to get my husbands new truck!!!
Amazing experience - Boggsjd1976
The team of people that helped me get my dream truck where phenomenal. They worked hard to get me financed. Thank you again, so much!
Very rude manager - Clayton
Very desapoited with the manager at Bill Pierre Ford, came in to buy a new F150 today, and I did see the car advertised on the Internet for certain price and after finding it in their lot, I told them this is the car, and this manager name Michael but he goes by Kelly McNeal came with paper saying this is what this car cost and it was about $6.000 more and after complaint about their dishonest he sass if you do not want to pay what I want for the truck don't waist my time, I have a lot o costumer to help.
He maybe have been a good sales person to some one, but I think, if this is the way he treat his costumer, Bill Pierre may end up losing a lot of them. Best luck to whoever is shopping for a car.
EXCELLENT EXPERIENCE! - Cindy of Arlington
My name is Cindy and I just purchased a new Ford Escape from Jake and Deder! Both these guys are professional and hard working. Without this team the deal may not have happened. I recommend buying a car from Jake and Deder!!! Great guys!!!
Great people and great deal F150 XLT Sport/FX4 - Bill Gordon
After deciding to pull the trigger on a new F150 truck I shopped did some internet pricing seeing where people were buying. The hard part was finding a highly optioned F150 Sport/FX4 SCREW. As it turns out Evergreen had the truck. My salesman was incredible and so was the general sales manager who ended up doing the last round of negotiations. We quickly were able to come to a win-win deal.
If you are tired of the typical car game do your research give Eric a call and he will get the job done. I shopped two other dealerships the NO Dicker guys in Kent that was a joke. Then I saw some great deals and took a drive only to feel like I was back in the early 70s and 80s buying a car. I was so happy they didn't have the truck I wanted even though they advertised and said it was their. In the end do a little internet browsing and call Evergreen ask for Eric. You will be very happy you did!!
Thanks Garret for explaining all the features - Theresa Davis
The team at sound ford really worked hard to get me a brand new car and trade in my ford ranger. Everyone was extremly nice and the music was on point. Thanks Garret for explaining all the features.