Excellent attention and customer care. - no screen name
I had a great experience buying a used Kia Sportage with Josh Garza as my sales agent. He was very conscientious, making sure that I understood the features of the car, allowing me to practice different features on the test drive, and actually getting me a trade-in value for my old 1985 nissan that was generous, to say the least. Josh is a sales agent that makes Corwin Ford Tri Cities a very good place to do business. I would do so again in future and recommend him as your sales agent.
Top Reviewed Specialists At This Dealership
Sales and Fleet
Surprise purchase - susanpow98004
Didn't expect to be buying a car but the price was so attractive, as was the car, that I jumped right in. It was a relatively pleasant experience as buying a car goes.
Great Personal service - Len
Have been looking for a Ford Truck for months. Had contacted numerous dealerships and scoured the internet to determine what the market looked like. D.W. Hamilton at Wendle Ford was the guy I ended up buying a vehicle from. The experience was so good that I returned the next day and bought a car for my wife ! D.W. was knowledgeable, professional, and a pleasure to do business with. He and the team at Wendle Ford get my highest endorsement. Kevin Parker handled the financing and paperwork and was efficient and a pleasure to deal with as well. Could not be happier with the team at Wendle Ford.
Excellent Customer Service - Geo III
Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You need an Oil change right? I said how did you know and she replied, because I have seen you in awhile. Now this is personal service!!!. I have come in with a tail light out and the technician fixes it on the spot and I only pay for the bulb. When the car has need more lengthy service, Suzi always manages to find me a loner car. When I do come in for minor service and wait, they have an incredible waiting room with free WiFi and a big screen TV. Please a large window that looks out onto the service floor where you can watch you car being taken care of. They have nice easy chairs, table and even a computer work bench. Free coffee and Popcorn. This is The Best car Service Department I have ever dealt with.
Great Experience - cuppr
Very helpful in finding the car that suited our needs. When it came time to talk money Jack was very straight forward and transparent about cost and all associated fees. Wasn't pushy on rushing us or all the add ons (read: rip-offs) that most dealers try to sell.
Very Helpful - Cheynickol
For my first time buying a car it was really overwhelming but everyone was super nice and helpful and took me step by step through the process. My dealer went above and beyond to help me.
One of my best experiences was here - Jessica Williams
They make you feel at home an get you into exactly what you want with out dept. I was in over my head with a car I hated an within 2 hours I was completely the opposite
Great low pressure - Len
Was a great experience from start to finish. The tec guy was great explaining all the bells and whistles to us. Will be back to buy from them again.
Thank you Phil! - Cvanogle
Ask for Phil! Great guy and really does his job justice! Clean and comfortable building makes for an inviting environment and nice guys make it easy to shop.
Best Service Experience EVER! - Carrie Cofer
My husband and I were on our way to a vacation in the San Juan's when an error light illuminated on our 2012 Ford F350 Diesel telling us to 'pull over safely now'. We barely made it off of the freeway before our truck died. What resulted was a two-hour wait alongside of 1-5 in rush hour traffic on a Friday night. Believing it was an exhaust sensor failure, and looking to have the defunct sensor replaced, we contacted every Ford dealer in the surrounding area while waiting for a tow. Every dealer with the exception of one, was quick to shut us down telling us that all of their technicians would be going home at 3:30, (some even laughed) and the best they could do was try to get us in on Monday. We were three hours from home and had four kayaks, four bikes and a truck full of gear - not to mention ferry reservations first thing the next morning. Waiting until Monday wasn't going to be an option. And then there was Horizon Ford. When I called I spoke to their Service Manager, Charlie Flanagan who was very polite and courteous offering suggestions that might help our situation. The fact that their shop is open until 6:00 pm is a real plus when most shops close by 3:30. He wasn't sure we could make it in time, but if we did, he was going to do everything he could to help us. Out of 8 service departments that I called, he was the only one who treated me with compassion and respect. He told me that unfortunately, their diesel tech, Marlon Barrios had plans to be at a family event that evening and wouldn’t be staying late that night and if it wasn’t family, he would stay to help. Being a parent myself, I totally understood but I was still going to try to make it there before they closed. It took a few hours to get there, and we knew we couldn't get the truck fixed without the diesel tech so we had planned to buy the parts we needed and try to fix our rig ourselves instead. Hearing of our plight, the Parts Department Manager, Wyatt Geary sold us the parts and offered some other items he knew we would need. He was very helpful and kind! After unsuccessfully attempting to repair the vehicle ourselves we planned to wait it out and stay in town until we could get the truck repaired. I walked into the service department and Charlie asked if he could help me. I was going to schedule an appointment for Saturday or Monday, (not knowing if they were open on Saturday) and I jokingly said, yes, that is if you have a diesel tech available. Recognizing my voice, he quickly recalled that I was the lady in the stranded truck that had called earlier and ran out to see if Marlon might still be available. Imagine my surprise and delight that Marlon was still there and was able to assist us! He quickly identified the problem and even stayed over in order to make the necessary repairs and help us get on our way that night. Charlie even identified that it was a recall issue and saved us some money. I simply cannot say enough positive comments about this team! Customer service like we received that evening is so rare these days that I couldn't believe what was happening. One thing that really stood out was that they cared - they listened and they really cared! Most people we talked to earlier that day could have cared less that we were stranded, but not Charlie and the team at Horizon Ford. For that reason alone they made a customer for life! We own an excavation company in Southwest Washington and I wish we lived closer so we could purchase and service all of our Ford trucks at Horizon Ford. No matter how well-built, trucks these days require service and maintenance and it’s nice to know that there are shops out there that go the extra mile and do what it takes to get the job done and make their customers happy. Because of our incredible experience at Horizon, we will tell everyone we know in the greater Seattle area to make sure they buy from and have their trucks serviced at Horizon Ford! Sincerely, Andy & Carrie Cofer
Used truck purchase - DrewTacoma
I purchased a used truck from this dealership. They pick me up at the airport we went through the truck thoroughly. We finish the paperwork in their offices. Absolutely no issues great experience, I would highly recommend them
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Great Salesman - Jessie
I thought Vancouver Ford, expecially Gabe Cruzado, were excellent to work with! I will be back and highly recommend them. Thank you Gabe for not being pushy and being knowledgeable.
Integrity Matters - Bake
In October, 2016, we purchased a certified pre-owned Lincoln MKC Reserve from Price Ford Lincoln. Before final payment, our sales consultant, Ray Crawford, identified some damaged trim and light-reflector lenses on the vehicle. After final payment, Price Ford Lincoln honored the professional replacement of these damaged parts.
If integrity matters, buy vehicles at Price Ford Lincoln.
Dr. Eldon ("Bake") and Cleo ("Mitzi") Baker
Westlie Ford Rocks!! - Rebelracer1710
I went in for an oil change on my SUV and decided to look at trucks while I was waiting. Of the 3 I rode in, I found the perfect truck thanks to Marc Jackson, the salesman who took the time to listen to what I wanted and needed. Next day, I drove out of the dealership with a great truck and a great deal. It was a win-win situation and who can resist that?
Great dealership! - markkoelsch
This was the eighth vehicle we've purchased from Columbia Auto Group (and second Hyundai in the past four months!). Great place to purchase a vehicle!
Customer comes first - Ken & Kathi
It was hard negotiations--we only had so much money and had picked out a great used vehicle (Ford of course) that was a bit out of our price range, Rick and Damon determined they were going to make us happy customers, and after lots of discussion, tire kicking and compromise a deal was made.that made everyone but Rich happy....grin
Seriously Customers do come first and they really work hard to have one leave the lot satisfied they got a "GREAT DEAL".
Satisfied fugate customer - kd
The best car buying experience I have ever had. All staff were excellent and a big shout out to Curt and Kevin for everything. I will continue to buy all my vehicles from fugate ford and I am a customer for life. I now know why my family and friends recommended them.
Honest dealership - Mark
Great discount,no pressure sales team. Mike was very knowledgeable about our truck If you don't want to fight for your price, give them a try!!
All around great experience - TH
Mullinax ford makes buys simple and quick. Their prices are already lower than anyone around so there is no haggling you just pick the vehicle you want, do a little paperwork and you are off in your new car.
Rapture snobs - Kaz5
Warning! Do not go to Bowen-Scarf Ford. We've been looking at getting a new truck and really liked the features of the Ford Rapture. They are a hot commodity and there a very few around this area. After making an appointment to test drive it and drive over an hour out of our way, they told us unless we are planning on buying that particular one, they wouldn't let us drive it. We were very upset because there was a good possibility we would buy it. We just wanted to see and feel how it drove. Again we called and even made an appointment to see it. They should have told us that on the phone. Needless to say we walked away. They made us feel low class even though we are not.. #neverbuyafordfromthere
Oil change, plus - 2010 Fusion
I was a little late due to my confusion about the location. Everybody was very generous about it, not even a raised eyebrow of condemnation. This really put me at ease. Thank you for exhibiting such nice manners. The work was all done in record time & I was on my way.
IMPORTANT: The star ratings on this page aren't functioning well on my computer. I cannot seem to make them show my choices. Please disregard what shows everywhere. Thanks.
Thanks Ford Korum - Ford-chief
After a bad sale experience this one was a night and day difference. Thanks Ryan for the fast and hassle free experience. Of the past 11 vehicle's I have purchased this was the easiest buy ever. Answered all my questions. Ryan escorted my wife and me on a test drive while continuing to explain features of the vehicle and some areasort of interest around the Puyallup area.
Ryan comes highly recommended. He'll take care of you and not treat you like just another sale.
Excellent customer service - Silvervt
Gary was fabulous. Val the Finance Manager was incredible. They did everything possible to help me purchase my next car and succeeded. Service department is excellent as well.
Decent group of people. - Jmo
Bought a car at the Burlington location. The team is really down to earth. Definitely helped lower the stress of buying a car. You should stop by!
Awesome dealership - Brun1964
My wife and I had the best time and experience buying a new Ford from sound ford.. these guys have it together ... they helped us through the whole process made us feel like were part of the team not just a Nother buyer and a number on the spreadsheet...
I will buy my next vehicle from this dealership and tell all my friends to do the same outstanding job guys ..
Easy going and friendly home town dealership!! - Dorothea4567
I really like how our Salesperson itemized all extra services to purchase with the car, next to them was the coast and a short explanation of what they were, so when you went in the GM's office, we had an idea what services we waned or not. We also had several walk arounds inside and out looking for any issues with the car. Great service!,,...
Excellent experience except on bad apple! - SemperFi
-Service Department is five stars, Josh (Service Manager) and Kyle H., are awesome to work with. I have a 2000 Ford F350 7.3L and Kyle is the ONLY mechanic I will let work on my truck.
-Sales: I would rate as four stars. Yiwen "George" Li was a wonderful salesman, he and David made the transaction as smooth as a sales experience could go. The General Manager was professional and stepped in to help complete the transaction on a Certified Pre-Owned F150.
-Finance: The rating scale does not go low enough to rate Jim in finance. A zero would be providing a complete disservice to the number zero. First he was the most pushy person I have ever met. He does not understand when a customer says, "no thank you", that it should be his cue to MOVE ON. He was rude, condescending, disrespectful, and unprofessional. After telling him no thank you and no several times when he was offering the extended maintenance plan, I was forced to walk out of his office and get the GM. We have secured 1.9% financing vice the 3.9% that he offered as his "best deal". If you are purchasing a vehicle from Bellevue AutoNation, you are highly encouraged to find your own financing. Do not fall prey to his attempted strong arm tactics!!!!!!
How buying a car should go' - Eddy2017
From the time I called in for an appt I was told not needed just come on down,
And when I did I was greeted like a family member . Staff not related to my sale were courteous and saw to my comfort and any concerns, Tim Puller was awesome ,I explained what I could afford and he went to work finding me a car and the lowest interest rate.....He did it. I got the car I was wanting
And I never told him what make or model ,only features, his intuitive way of doing things had me smiling for days.
I never imagined a car purchase being so pleasant and George in finance explained every detail so I understood.. It was an awesome experience
I am happy to share the experience with many ,
Pierre is the way to go for a car purchase the good old fashioned way .
Eric D Drane
INCREDIBLE EXPERIENCE - TimP
I have bought several vehicles over my lifetime with a wide array of personal experiences from horrible to tolerable. My recent new vehicle purchase with Epic (Brien) Ford was unexpectedly aMazIng! My initial arrival, I was greeted by a professional and personable representative, Sriram (Ram). Ram and Brodie collaborated to provide an objective comparison of my criteria to several ford vehicles. Once I had selected a vehicle, Brodie began his work to provide the best financing options and kept the credit inquires to a minimal. Afterwards, the dreaded paperwork process – Paul made this portion of the process concise and pleasant.
The facilities are upscale, very clean and easy to use. Not to mention the beverage and food court has a decent selection.
Thank you to the entire team; Kelli (Front Desk), Ram (Sales), Brodie (GM), Paul (Finance), Caleb (New Car Manager), Chad (Assistant Parts Manager) and The Service Department are extraordinarily polite, honest and ensured my complete satisfaction throughout the process. I could not be more excited about my new purchase and look forward to the continued contact with the entire team at EPIC!
Corwin Ford Tri Cities