Fantastic!! - Kelster223
I was referred to Ken Leavitt at Wendle, and he did a fantastic job. With my work schedule I was limited on time when we could meet, ,but he met on my schedule. He is very knowledgeable about the vehicles and answered all my questions. I felt he worked things out for my best deal and what I needed. Very pleased with the purchase of my very 1st, brand new car!! Thanks Ken!! Two thumbs up for sure!!
Great customer Service - deidra873
Keith & Drew were very helpful, they helped me with my first car purchase and I returned when I was ready for another car. I would recommend anyone to work with them. They are friendly down to earth and honest.
Great Experience - cuppr
Very helpful in finding the car that suited our needs. When it came time to talk money Jack was very straight forward and transparent about cost and all associated fees. Wasn't pushy on rushing us or all the add ons (read: rip-offs) that most dealers try to sell.
Excellent Customer Service - Geo III
Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You need an Oil change right? I said how did you know and she replied, because I have seen you in awhile. Now this is personal service!!!. I have come in with a tail light out and the technician fixes it on the spot and I only pay for the bulb. When the car has need more lengthy service, Suzi always manages to find me a loner car. When I do come in for minor service and wait, they have an incredible waiting room with free WiFi and a big screen TV. Please a large window that looks out onto the service floor where you can watch you car being taken care of. They have nice easy chairs, table and even a computer work bench. Free coffee and Popcorn. This is The Best car Service Department I have ever dealt with.
Great Experience, Straight Shooting and Very Friendly Staff - chillnvillian
Loren did an great job working with my girlfriend for her first used car purchase. He was very upfront with the details of the vehicle we were looking at and went out of his way to get each little detail that we asked for. He listened to what her needs / wants were and offered alternative options. When we said she wasn't really looking for anything else, he wasn't pushy or rude, just explained his reasoning at left it at that. I have only had (2) other car purchasing experiences that were this friendly and helpful. Thanks Loren. (Five Stars)
We also worked with Tom from Finance and he was awesome as well. When some of the paperwork got complicated and he saw my girlfriend get a little excited, he thought carefully about the way to properly word the conversation to ease her fears. So well handled.
Such an all around great experience and we left thoroughly satisfied and comfortable with her purchase. Thanks to all the staff who were in the background who made this happen and a great all around experience.
Thanks again Loren and Tom for your patience and work to get the deal done.. We would definitely recommend again.
Jerimiah was great!! - avilasj
I recently purchased a new F150 from Jerimiah. He was very knowledgable in not only the product, but also with the history of the Ford Motor Company. I will certainly continue to use Jerimiah for future purchases.
Best Service Experience EVER! - Carrie Cofer
My husband and I were on our way to a vacation in the San Juan's when an error light illuminated on our 2012 Ford F350 Diesel telling us to 'pull over safely now'. We barely made it off of the freeway before our truck died. What resulted was a two-hour wait alongside of 1-5 in rush hour traffic on a Friday night. Believing it was an exhaust sensor failure, and looking to have the defunct sensor replaced, we contacted every Ford dealer in the surrounding area while waiting for a tow. Every dealer with the exception of one, was quick to shut us down telling us that all of their technicians would be going home at 3:30, (some even laughed) and the best they could do was try to get us in on Monday. We were three hours from home and had four kayaks, four bikes and a truck full of gear - not to mention ferry reservations first thing the next morning. Waiting until Monday wasn't going to be an option. And then there was Horizon Ford. When I called I spoke to their Service Manager, Charlie Flanagan who was very polite and courteous offering suggestions that might help our situation. The fact that their shop is open until 6:00 pm is a real plus when most shops close by 3:30. He wasn't sure we could make it in time, but if we did, he was going to do everything he could to help us. Out of 8 service departments that I called, he was the only one who treated me with compassion and respect. He told me that unfortunately, their diesel tech, Marlon Barrios had plans to be at a family event that evening and wouldn’t be staying late that night and if it wasn’t family, he would stay to help. Being a parent myself, I totally understood but I was still going to try to make it there before they closed. It took a few hours to get there, and we knew we couldn't get the truck fixed without the diesel tech so we had planned to buy the parts we needed and try to fix our rig ourselves instead. Hearing of our plight, the Parts Department Manager, Wyatt Geary sold us the parts and offered some other items he knew we would need. He was very helpful and kind! After unsuccessfully attempting to repair the vehicle ourselves we planned to wait it out and stay in town until we could get the truck repaired. I walked into the service department and Charlie asked if he could help me. I was going to schedule an appointment for Saturday or Monday, (not knowing if they were open on Saturday) and I jokingly said, yes, that is if you have a diesel tech available. Recognizing my voice, he quickly recalled that I was the lady in the stranded truck that had called earlier and ran out to see if Marlon might still be available. Imagine my surprise and delight that Marlon was still there and was able to assist us! He quickly identified the problem and even stayed over in order to make the necessary repairs and help us get on our way that night. Charlie even identified that it was a recall issue and saved us some money. I simply cannot say enough positive comments about this team! Customer service like we received that evening is so rare these days that I couldn't believe what was happening. One thing that really stood out was that they cared - they listened and they really cared! Most people we talked to earlier that day could have cared less that we were stranded, but not Charlie and the team at Horizon Ford. For that reason alone they made a customer for life! We own an excavation company in Southwest Washington and I wish we lived closer so we could purchase and service all of our Ford trucks at Horizon Ford. No matter how well-built, trucks these days require service and maintenance and it’s nice to know that there are shops out there that go the extra mile and do what it takes to get the job done and make their customers happy. Because of our incredible experience at Horizon, we will tell everyone we know in the greater Seattle area to make sure they buy from and have their trucks serviced at Horizon Ford! Sincerely, Andy & Carrie Cofer
Quality Dealership - Eric Reiber
We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust and business long term. When we buy, that is where we shop.
Excellent customer service - Lhayes
Stan was a great salesman, he was explained how the truck worked answered all my questions. Took great care of us thru the entire purchase. Highly recommend this dealership!
He'll take care of you - maryann
Larry Nuzum was a wonderful help, he went above and beyond to make sure I was happy to the fullest extent with my car. I recommend him a thousand times over.
Used truck purchase - DrewTacoma
I purchased a used truck from this dealership. They pick me up at the airport we went through the truck thoroughly. We finish the paperwork in their offices. Absolutely no issues great experience, I would highly recommend them
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Great Salesman - Jessie
I thought Vancouver Ford, expecially Gabe Cruzado, were excellent to work with! I will be back and highly recommend them. Thank you Gabe for not being pushy and being knowledgeable.
Awesome Experience - gc1959
This was absolute the best car buying experience I have ever had. Matt, the Internet Sales manager worked with me over 8 weeks not only to find the right Ford F150 but the right priceand the right financing.
Everyone worked hard and no pressure.
I will definitely continue to do business with Westlie Ford
Wonderful Customer Service - Bonnie Nelson
I had a noise in my 2014 Ford Escape but do not know the "mechanic vocabulary" that would clearly convey the information that would be meaningful to the service representative. However, I was listened to and asked a couple questions to help clarify my concern. I felt listened to and validated. The cause of the noise was identified, a bad wheel bearing, and replaced.
Throughout the entire process, I was kpet informed of what was being done to the car and treated with repect ! I left feeling confident that the people at Awesome Ford value their customers and can be trusted to keep my car in safe, working order!
Easy to work with. - PriceFamily2013
Coming from another dealership after weeks of frustration, we were treated to an great customer service experience. Russ Sumpter, Eric McCarthy and Michael Holden all treated us fairly and honestly. I will only buy from Bickford Ford in the future.
My Tucson experience - mmagnuson
We had a great time they treated us like family. They made buying our Tucson a wonderful experience. Andy was very good and explain questions we had. We had another salesman also and he really took the time to answer all my questions . I would recommend them. We love our Tucson and the fact we could lease it. Thsnk you Columbia Ford
Integrity Matters - Bake
In October, 2016, we purchased a certified pre-owned Lincoln MKC Reserve from Price Ford Lincoln. Before final payment, our sales consultant, Ray Crawford, identified some damaged trim and light-reflector lenses on the vehicle. After final payment, Price Ford Lincoln honored the professional replacement of these damaged parts.
If integrity matters, buy vehicles at Price Ford Lincoln.
Dr. Eldon ("Bake") and Cleo ("Mitzi") Baker
Customer comes first - Ken & Kathi
It was hard negotiations--we only had so much money and had picked out a great used vehicle (Ford of course) that was a bit out of our price range, Rick and Damon determined they were going to make us happy customers, and after lots of discussion, tire kicking and compromise a deal was made.that made everyone but Rich happy....grin
Seriously Customers do come first and they really work hard to have one leave the lot satisfied they got a "GREAT DEAL".
Excellent Service - Jaime Cotter
I found the car I wanted by searching Ford inventory from Ford.com. I filled out the online contact me form on Mullinax's website and within minutes Claudia called to answer any questions I had. We scheduled a time to test drive, she had the car running and warm when I arrived. I financed with my credit union, Claudia worked with them directly to fax the required information. Excellent experience! This dealership treats you like family!
Car needed some service - Bret
Sam was great at letting us know what was going on, He gave us estimates along the way. We will be back when its time for tires.
Awesome sales department - Lynn
Awesome buying experience. I have had some really bad experience at other dealers, this dealership was way different. No stress and no games. All went great. I couldn't be happier.
Very helpful car dealer! - Happydriver
I recently bought a new 2016 Ford Focus from salesman, Mike Cook, and I'm very pleased with his experience and helpfulness with purchasing a car! He was very helpful in dealing with my budget and was overall a very helpful and caring salesman. I would recommend Korum Ford Lincoln to anyone looking for a car!
Excellent experience except on bad apple! - SemperFi
-Service Department is five stars, Josh (Service Manager) and Kyle H., are awesome to work with. I have a 2000 Ford F350 7.3L and Kyle is the ONLY mechanic I will let work on my truck.
-Sales: I would rate as four stars. Yiwen "George" Li was a wonderful salesman, he and David made the transaction as smooth as a sales experience could go. The General Manager was professional and stepped in to help complete the transaction on a Certified Pre-Owned F150.
-Finance: The rating scale does not go low enough to rate Jim in finance. A zero would be providing a complete disservice to the number zero. First he was the most pushy person I have ever met. He does not understand when a customer says, "no thank you", that it should be his cue to MOVE ON. He was rude, condescending, disrespectful, and unprofessional. After telling him no thank you and no several times when he was offering the extended maintenance plan, I was forced to walk out of his office and get the GM. We have secured 1.9% financing vice the 3.9% that he offered as his "best deal". If you are purchasing a vehicle from Bellevue AutoNation, you are highly encouraged to find your own financing. Do not fall prey to his attempted strong arm tactics!!!!!!
Straight forward process - Author MEC
Overall, the process was straight forward and we left with a vehicle without significant remorse which is unusual after buying a car. The only time we really felt pressure was when signing the papers and all the extras you can buy with warranties and things. Otherwise, relatively painless.
We were slightly mislead however with the idea that there was still a month or 1000 miles left on the limited warranty on the preowned car that we purchased. In reality, the warranty had expired on 12/3 and we bought the car on 12/23. This will cost us around $250 dollars to get the car inspected before we will be able to qualify for an extended warranty package.
Felt like my business inconvenienced them. - Cynthia
Stopped in on Saturday morning intending to purchase a vehicle. I was driving my old piece of junk, but prequalified to spend three times what I wanted to spend. When I walked in, Reuben tried to pass me off to another salesman who said he was too busy to help me. Reuben then said he would help me, but didn't seem happy about it. But, guess what! I still bought a vehicle on Saturday - from Haselwood Auto Group! Spent $16,000 and was happy with every minute of the service they provided! Bruce Titus can take a lesson from Haselwood.
Internet purchase finter - Tigg
Found the exact truck and color on the lot.. Perfect for me Wish it was a manual...rides nice...
I love it,,,,
Sales staff was helpful and friendly....
Professional, courteous and extremely quick - Casper1
I Purchased a Ford Focus ST from this dealership. Alex took me for a test drive. He was awesome to take a test drive with. Very calm and relaxed. Great communicator, went out of his way each time to talk to my family when we were sitting at the table waiting for paperwork. Jerry was the guy that detailed/serviced our car, it was immaculate when he was done with it. Even had the car waiting by the curb when my son and I walked out in the rain and he opened the door of the car for us. If you want a hassle free buying experience and no gimmicks, please visit Sound Ford in Renton for your next car purchase. This is how dealerships should operate, but of course that is not the case.
bought two cars - Charkyg
They were kind and helpful, fairly efficient. For the most part everything worked out good. It was a bit more expensive than I thought it would be.
Great Service - sottd132
The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E class. The dealer is close to home ad the service exceeds what I get from my local Mercedes dealer on my other car. This service level was our reason for purchasing a Ford Escape AWD SE for our son to drive.