73 virginia Ford Dealers

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

I just purchased my third car from the team at Jerrys - RSwanson1986

I just purchased my third car from the team at Jerrys Ford of Leesburg, VA. This team is tremendous. They exceeded all expectations and requests that I made of them. Simply put, I sent a picture of the exact car that I wanted. I knew that sourcing this specific model and trim was going to be difficult. The car arrived 1 week later (it was elsewhere in the country) in the exact spec, with the exact financial terms that I stated, and the process of in & out of the dealership was less than 30 minutes. OK maybe 60 minutes but thats because I wanted to chat about cars and trucks. This team is second to none and I am fortunate that I do not live closer or else I'd be in financial ruin (on my own accord). Thank you very much to Cam, Izzy, Finance Team and all others involved. I sincerely appreciate all of your help and flawless execution.

Great place to purchase a vehicle new or used and to get - kathy pelusio

Great place to purchase a vehicle new or used and to get great service anytime

Mr. Drew was very attentive and thoughtful during my wait - Jarvisburg

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Bought a 21 jeep Cherokee inspection check as if all was - Lindasjb

Bought a 21 jeep Cherokee inspection check as if all was fine tires were worn plus 2 had a bolt and a gash. No way would it pass. Something wrong with this picture

Customer service is above and beyond. - mom2cjh

Customer service is above and beyond. Very kind, patient and willing to help meet our needs. Several employees stayed over to help us accomplish our purchase.

Took my truck in there for a recall, and when I went to - Pulleys2

Took my truck in there for a recall, and when I went to pick it up, there was a problem with the truck that I didn’t have before, and they would not except responsibility for it

Great service along with a professional staff. - atapia24

Great service along with a professional staff. Staff is always friendly and it’s always a great experience coming here for my vehicle service needs

Superior work and extremely nice and courteous by Nick - Dj

Superior work and extremely nice and courteous by Nick and Rachel during the entire purchase

Sheehy was professional, not pushy, and went above and - thom halo

Sheehy was professional, not pushy, and went above and beyond to locate the vehicle i wan’t. They made the additional effort to pick it up and have it ready the same day.

Nathan was friendly and very helpful my vehicle was ready - Bob

Nathan was friendly and very helpful my vehicle was ready when promised clean and ready to go

Went in for an oil change and the customer service lady - Don't Worry

Went in for an oil change and the customer service lady tried to force me into tires that weren't made for my vehicle. They inspected my 2022 Explorer two months prior (5K miles difference) and now, she suggested I get a specific set of 4 tires. I looked at them and price matched Costco tires. Further research proved her suggested tires weren't made for my vehicle. Incompetent snake in the grass. She said if they were mounted I was stuck with them. The gentleman overhearing all of this jumped in to rectify the situation. I left 2 hours after my appointment time. I advise you skip the headache until she is fired.

This is the first time I used sheehy. - Lou

This is the first time I used sheehy. Ford with my escape. They git the job done right. Th a nks fir the service. Lou

Aimee is very knowledgeable, very courteous, and very - crallis125

Aimee is very knowledgeable, very courteous, and very professional. She knows her job inside and out and is willing to go the extra mile to make sure the customer is satisfied. I only wish there were more representatives like her. I would give a 10 star instead of a five star. I can't say much more she is a great person.

Josh was very helpful and was able to work with me any - Dgermas78

Josh was very helpful and was able to work with me any issues or questions I had.

I was contacted by the service manager about my 2017 ford - mustangvibe97

I was contacted by the service manager about my 2017 ford explorer making a weird noise, I had left a review earlier because i was not very happy , After speaking with the service manager Brent at the end of the day, Brent assured me that he would work with me to resolve the issue with my Ford explorer, I've known Brent for many years, I'm glad he reached out to me. Thank you Brent Gary Mayweather

Empty promises and lies. - rickygman

Empty promises and lies. Traded my car and bought a Ford Bronco. They had me complete the forms for bank financing and I paid for new license plates, and they were supposed to let me know when they came in. I called one week before my 30 day tag expired and was told they hadn't been ordered yet because the bank had not paid them. Left a message for a return call, never received. Went there the next day and salesman Santiago immediately greeted me. I told him why I was there and he directed me to the finance office and gave me his card with his cell # and said call him for any issues and he would help. Finance rep Armin said bank hadn't paid them yet and another form was needed. I asked when they were going to tell me this???? I completed the form. Next day I received a Call from Armin stating yet another form was needed. Form completed. I called back the next day (which was a Thursday) and he said everything was done and the bank paid them, and he said he would have the tags overnighted to me and call me when this was completed. No contact Friday or Saturday. On Sunday I called the salesman and followed up with a text message. He ghosted me. Then Monday (the day the 30 day tag expired) I called, Armin is off until Wednesday. I explained the situation and asked if my tags were there and the operator said no tags there and no record of them being overnighted to me. Transferred me to Tag person. She said she hadn't ordered them because the bank hadn't paid them yet. I told her Armin confirmed last Thursday that the bank paid them and the loan even shows on my online bank account. She said she would check with finance. She called me back and confirmed they had the money from the bank but she was never told that from finance. So she did order them and overnight them to me. But the finance office doesn't know what paperwork is needed for loans and make false promises, then disappears. And my salesman was also a disappointment telling me to call or text him for any problem and he would help me. I'm still waiting for a response!!! Bottom line is once they get their money, they disappear. They don't care about the customer anymore.

Brittany Johnson from crisis to a cool backside! - amykurz77

Brittany Johnson from crisis to a cool backside! If I could give Brittany Johnson 100 stars, I would! I didn't receive a survey but I wanted to make sure Brittany receives recognition that she deserves. After my car was stolen — and not just my car, but my entire purse with my ID, money, cards, and keys snatched right from my locker at work. I was thrown into a nightmare. I had no ID, no driver’s license, no checkbook, and no real time to figure it all out. To make things worse, my insurance company gave me just a few short days to replace my vehicle before I had to return my rental, and I hadn’t even received my reimbursement check yet. To say I was stressed is an understatement. Then I met Brittany Johnson. From the very first moment, Brittany stood head and shoulders above every other salesperson I encountered. She treated me with honesty, compassion, integrity, and most importantly, heart. She didn’t just sell me a car, she jumped through every hoop you could imagine, navigating obstacles like no ID and no checkbook, and somehow made it all happen. She made sure I wasn’t left stranded. And not just any car, Brittany helped me find a car that fulfilled my dreams. I knew it the moment she opened the doors: a beautiful ride with air-conditioned seats to keep my bootie cool on hot summer days! (Small detail? Maybe. But when you’re rebuilding from chaos, those little luxuries make life feel hopeful again.) Brittany worked tirelessly to make the impossible possible, treating me with patience, kindness, and genuine care. It showed in every phone call, every signature, and every solution she found. While other dealerships offered sympathy followed by a “Sorry, we can’t do that,” Brittany's response was always, “Let’s see how we can make it work.” She treated me like a real person, not a transaction, and she fought for me when so many others would’ve walked away. Her professionalism, determination, and big-hearted energy are unmatched. Brittany Johnson is more than a rockstar, she’s a miracle worker, a dream-maker, and yes, a bootie-cooling hero. If you’re looking for someone who will go above and beyond, who will treat you with respect and actually care, then RUN, don’t walk, to Brittany Johnson. She brought light to one of the wildest chapters of my life, and I’ll never forget it. Thank you, Brittany. You turned my crisis into comfort, and my stress into a cool bootie!

Great customer service, so appreciative of Mickie(Service - Ascna

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

Wonderful car-buying experience. - Pat

Wonderful car-buying experience. Straight forward, fair deal. I will be using their service again. Many thanks to Dave and everyone at Parrish Ford!

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

My husband and I had to get our Ford Edge serviced. - Bowlerc082

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

Bodie sigmon helped us when service was closed, we had a - Mikeysmith172024

Bodie sigmon helped us when service was closed, we had a flat tire and he went out of his way to put air in it for us!

We live in Colorado and found and purchased a new truck - hensleydavidg

We live in Colorado and found and purchased a new truck via Dustin Shull and Paul Obaugh Ford. I shopped around quite a bit and found the experience to be frustrating for the most part. By contrast, my experience with Dustin and Paul Obaugh was first-rate. Dustin sold us the truck we'd been searching for with no hassle or surprises. The truck cost what he said it would and he was very patient with us through the entire process of selling and transporting the vehicle to Colorado. I highly recommend Dustin as a salesman.

State Inspection - fordlover

Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.

Edge 2018 - DPSmith

Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.

Great place to buy a vehicle. - bdhensley7

Great place to buy a vehicle. They have lots of pre-owned inventory to choose from and many certified units.

I was very pleased with the expedited appointment and the... - grossryan79

I was very pleased with the expedited appointment and the amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs.

My experience with Hardee Ford - James.h.randolph

I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision. He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!! Now I'm riding clean in one of the baddest trucks in my town! I will never do business anywhere else!

Great dealership, I recently purchased a 2022 Mazda and - Barriewilliams101

Great dealership, I recently purchased a 2022 Mazda and Harry was the best salesman I have ever dealt with. Harry and Danny and Tim made the buying process completely stress-free. This dealership has gained my loyalty and I recommend anyone check at Nelson Ford Mazda first when purchasing a new or used vehicle, Ask for Harry,