"I had my 2002 Regal in for brake service today. Toni Golladay was my service advisor. She let me know what my brakes would cost and how long it would take. She kept me informed of other repairs that my car needed and what alternatives were available. My repair work was completed when promised and at the estimated cost. I always trust Toni and Stoops to provide friendly and efficient service. Not only Toni but Jim Meyers and Steve Willett always make my wife and I feel welcomed. And the staff at the cashier window are always friendly and efficient. I appreciate being a member of the Stoops customer family. "
"I am writing this review after speaking with Zach from the Internet sales and Lester from the sales department. I called an spoke with Zach today to confirm a Enclave that we found on their website was their and wasn't sold and if we could come look at it. Zach asked for the stock number and price listed online they have on the website and confirmed the vehicle was their and stated he would have it pulled up front waiting for us. We talked a for a bit about the vehicle and price and Zach said he looked forward to seeing us and he would have the vehicle cooled off for our test drive. We showed up 45 minutes after calling and asked to speak with Zach, we were then introduced to Lester who we worked with from then on. Lester took our information and we sat at his desk and reviewed the vehicle and he said he would go pull it up for us. 10 minutes later he came back and said the vehicle is a loaner vehicle and was not on the lot. I found this odd as Zach confirmed the vehicle being on the lot but stated Zach made a mistake. Lester then stated that he could show us an identical vehicle and we could test drive that vehicle and he would get the vehicle we saw online in tomorrow and we could do all the paperwork today and pick up the vehicle tomorrow. After the test drive we went back to Lester's desk where he took our keys to evaluate. Lester came back 10 minutes after that and stated he wanted to get this deal done for us. Lester the went back and said he was going to get some more information for us and 10 minutes later came back with completely conflicting stories. He first said quickly that the vehicle was sold, when we asked what he was talking about as we confirmed with both him, Zach, and a sales manager the vehicle was for sale he then said that the vehicle internet price they won't honor. He said the price was a typo. He then began asking about what other vehicles we may be interested in. He also mentioned that this same situation happened to another girl that came and based on an internet price and they had a typo. At that point we had been there for over an hour and they not only didn't have the vehicle we saw online they wouldn't honor the internet price. My wife and I had set up babysitting for our 2 small kids and we drove an hour to see a vehicle we confirmed with Zach was available and the price on it prior to coming. We left after Lester was trying to sell us other vehicles. As we were driving to pick up our kids an hour away I called and asked to speak with Zach. I spoke with Zach who passed me onto his manager. Zach's manager confirmed they would not honor the internet price they advertised and the price I confirmed with two of their employees. As Lester said this is not the first time this bait and switch has happened. Robert Brogdens has my information if they would like to correct this and honor there internet price. "