"Service Manager, Greg Berry, at Crown Buick went out of his way to help me. My Buick Enclave transmission failed and I was out of town. I called OnStar who contacted Buick Roadside assistance and informed me of the warranty recall for this transmission problem. They sent a flatbed tow truck in less time than was estimated by at least a half hour.
It was a Saturday so the service department was actually closed at 4:00PM, but Greg was still there. I spoke with him and let him know the details. He made every effort possible to set up a service vehicle for me to use while my car was being repaired. He also waited for up to an hour after his business hours until we arrived at the dealer with my vehicle.
Thanks so much for your kindness in providing service and making the experience one of calming and reassurance rather than chaos of a broken down vehicle.. He made sure everything was taken car of and that I had all of the information I needed during this time.
Thanks so very much!!! I highly recommend this dealership and service manager, Greg Berry, for anyone wishing to have a calm helpful customer service experience!!!
"MY DODGE DURANGO HAD 215,00 MILES AND WAS SHOWING WEAR & TEAR. I STARTED OUT LOOKING AT USED VEHICLES IN DOYLESTOWN,PA. AND CAME AWAY WITH A SENSE OF HAVING TO PAY ALMOST AS MUCH FOR A USED CAR (WITH LOW MILEAGE) AS COMPARED WITH A NEW ONE. THEN I WENT TO A DODGE DEALERSHIP AND CAME AWAY NOT TOO HAPPY,THEN I WENT TO STROUDSBURG, PA AND THINGS STARTED BECOMING VERY DISAPPOINTING AND THEN I WENT TO KELLY BUICK GMC IN EMMAUS, PA. AND THINGS STARTED TO LOOK-UP! I TEST-DROVE A VEHICLE THAT I WAS TOLD (BY PHONE)THAT THEY HAD IN STOCK AND IT WAS REALLY THERE!!! THEN I SPOTTED A FLEET OF VEHICLES THAT HAD A LOOK THAT I LIKED.SO, I QUESTIONED THE SALESPERSON, HEATHER DOLL, ABOUT THE ENCORE AND SHE SHOWED ME ALL THE DETAILS THAT THE BUICK ENCORE HAD TO OFFER AND THAT WAS IT!!! A FRIEND OF MINE TOLD ME THAT HE HATED BUYING A NEW CAR BECAUSE ,AFTERWARDS, HE ALWAYS FEELS RIPPED-OFF!! WELL, I FEEL VERY HAPPY WITH MY CHOICE AND I'M SO HAPPY THAT I WENT TO KELLY BUICK GMC AND VERY HAPPY AND PLEASED WITH THE SALES-EMPLOYEE HEATHER DOLL AND HER FOLLOW-UP SINCE MY PURCHASE OF MY RUBY RED BUICK ENCORE."