"I'm the kind of person that abhors going to the "stealership" for service. But I had a no crank/no start condition that I couldn't remedy on my own, so I reluctantly had my car towed to Palisades Volvo and waited for a $500+ repair bill.
In the end, I paid only the minimum diagnostic fee because the repair was so simple it only took them the initial hour to fix (which made me feel stupid, but I'll take feeling stupid if it saves me several hundred dollars). The staff were very courteous and my car was ready for me by the next business day.
Overall, it was a good experience."
"We just went to check out a color for the V60 on our way home from an outing in New Jersey. We actually live in Brooklyn, but had decided not to use that dealer because of the service and a very poor showroom. Within minutes of meeting PJ Lee, we were in the process of buying the car. He was extremely helpful and pleasant and my husband was able to test drive the car. The entire experience was very positive. PJ definitely loves his job and it shows in his superior customer service skills. I would definitely recommend this dealer to others and we may even service our car here while we are still living in Brooklyn."