"My first contact with the service department was with Terrie. She was extremely pleasant, courteous and upbeat. The car was coming in for free service under the factory offer . Unlike what many people believe, the dealer treated me no different then those paying for service. That included very accommodating appointment, free pickup and delivery and free loaner car. The car was due to be picked up after a snowy day. They showed up pretty close to ontime, leaving me a new All-wheel drive S60 to drive..How nice was that??? Unlike what many would expect , there was no attempt to talk me into any ' uncovered service at additional cost. I have had my cars serviced there many times over the years, and have come to know the tech Nino. I find that every time he works on my cars, I get them back performing better, like he "tweeked' something: Also new items I didn't think were included in the free service were provided by the dealer gratis, including those not covered by any other car company, usually considered wear items. While there I went in to see the salesman I had dealt with on my last lease, Eddie Ferrari, discussing a possible upgrade of my daughter's car down the road. Though this is not an immediate thing and more a consideration and something to budget for, in what I have found is his normal way, Eddie spent some time explained details and differences in the car vs. the Volvo she has now. As is his way, it was informative but not the least bit pressuring. Its always stress-free pleasure dealing with Eddie, and I will keep in touch with him when considering that purchase or my next lease renewal at year end,,, My thanks to the service team for all their courtesies."
"I worked with Mike in Volvo sales and Eva in finance. Second time here, first
For my son, now for me. They treated me like family. I'll be back when the time comes again. "