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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,356 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,356 reviews

April 06, 2024

Great experience from test driving several models to purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles feature More

by Cwinterberg1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know you had a great experience at Mercedes-Benz of Hagerstown. It's important for us that our customers feel comfortable with their new vehicle before they hit the road. Thanks for choosing us!

April 06, 2024

Barry was extremely helpful. He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would More

by cjt193535
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that Barry was able to assist you effectively and provide the information you needed at Mercedes-Benz of Hagerstown. Thanks for recommending us, we appreciate your support!

April 05, 2024

Exceptional service, knowledgeable staff, and a seamless purchasing process made my experience at the Mercedes-Benz dealership truly exceptional. More

by jummy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know you had an outstanding experience at Mercedes-Benz of Hagerstown. Our team always aims for seamless service and it's great that reflected in your visit!

April 03, 2024

Barry was excellent to work with. He is extremely knowledgeable about the car and is very patient when explaining the features of the car. He is not at all “pushy” and was very respon More

by aws60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barry London
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you had a positive experience with Barry and found him knowledgeable, patient, and responsive. It's great to see such feedback about our team! However, we always strive for more than a one-star rating, so if there are any other questions or concerns we can assist with in the future, don't hesitate to reach out. Thank you, Justin Harbert - General Manager - (301) 733-2301

April 01, 2024

This has to be our best experience at a car dealership! Their friendly, knowledgeable and don't make you wait hours. I recommend making an appointment with Barry London! More

by mrb432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you had a great experience at Mercedes-Benz of Hagerstown! It's wonderful to see your recommendation for Barry. We appreciate the feedback and look forward to serving you in the future.

March 28, 2024

Kyle was awesome to work with. Thank you for working with me and being so patient More

by whitney.burger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mercedes-Benz of Hagerstown responded

It's great to hear Kyle was a huge help throughout the process at Mercedes-Benz of Hagerstown! Thanks for the shout-out, Whitney, and enjoy the ride!

March 27, 2024

Always a great experience working with Barry London. He's very detailed and personable. I've purchased multiple vehicles from Barry over the years. More

by DEB
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Mercedes-Benz of Hagerstown responded

We're so glad to know that you've had consistently great experiences with Barry at Mercedes-Benz of Hagerstown. Your continued support means a lot, and we look forward to assisting you in the future!

March 25, 2024

The service and the sales team are always superb at this office which is why we will continue to do business with the organization. More

by TUNDELIBERTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Mercedes-Benz of Hagerstown responded

We're so glad to know you've had consistently great experiences with our service and sales team at Mercedes-Benz of Hagerstown. We look forward to continuing the relationship!

March 24, 2024

I've leased and purchased vehicles from Mercedes-Benz of Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and wor More

by Pcilladi1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Mercedes-Benz of Hagerstown responded

It's fantastic to know that you've had consistently positive experiences with us at Mercedes-Benz of Hagerstown over the years! Rob and our team appreciate your loyalty and we're glad to have been able to assist in finding the best deals for you!

March 23, 2024

Rob exhibited extreme product knowledge and professionalism. We fell in love with the car and Rob streamlined the process of purchasing. We would highly recommend Rob to others. He then help More

by J. Wheatley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that Rob provided you with a top-notch car buying experience at Mercedes-Benz of Hagerstown. We appreciate your recommendation and look forward to assisting you or your friends in the future!