![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Ken Ganley Ford Parma
Parma, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,272 reviews
![](https://cdn-user.dealerrater.com/images/lotshot/6dc6c11a-22d6-422b-bf63-7a69d0becb12-th.jpg)
Great experience working with Mike and Mark, appreciate their help and attention to my needs. their help and attention to my needs. More
Great service I enjoyed my experience purchasing a used car, all the team members were more than accomadting car, all the team members were more than accomadting More
Helped me get the car I wanted quickly, courteous, efficient, satisfied with the whole transaction efficient, satisfied with the whole transaction More
![](https://cdn-user.dealerrater.com/images/lotshot/3df39363-4ad9-4803-acfd-cb22f76e840e-th.jpg)
From the moment Mike Lascola reached out I knew I was going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I didn't have to wait 6 weeks for it to be built and I was immediately on the road. Mike is personable and I never felt pressured or like I was being urged to do something I wasn't comfortable with. Everyone at Ken Ganley Ford Parma was accommodating and friendly. John Ruper, the new car manager, worked directly with another Ken Ganely to trade for my new truck. He set up the install of the spray in bed liner I wanted as well as the ceramic paint protection. And the Day ended sitting in front of the Finance and Warranty PROFESSIONAL, Nick Feruito. He thoroughly explained my options, he knew how to build the warranty package that I could see the value in and get the best use out of. I'm a calculated guy when It comes to spending my money. Good thing Nick had a direct and specific answer for each of my questions about financing, warranty coverage and recommendations. Ken Ganely Ford Parma is an A1 team. Mike delivered my new truck to me, himself, while I was at work, since i was too imparient to wait another day 😅. I couldn't be happier with my truck and from this day forward I will always purchase from Ken Ganley Ford West. More
Elite customer service if you’re buying your first car, truck or suv..go here! truck or suv..go here! More
Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More
Since sold to ganley customer service has tanked and worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! More
Everyone was really friendly and did a great job. 10/10 recommend as I showed up early and they didn’t mind. 10/10 recommend as I showed up early and they didn’t mind. More
Your service man that helped me was awesome and checked for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting do to the first one being in the.middle of something by the time I got back to the service area. Great team work by both men. More