Ken Ganley Ford Parma

Great service I enjoyed my experience purchasing a used car, all the team members were more than accomadting car, all the team members were more than accomadting More

I am so pleased that I was treated just like I was at Gillingham Ford! Still the family owned feel! Great experience! Gillingham Ford! Still the family owned feel! Great experience! More

Helped me get the car I wanted quickly, courteous, efficient, satisfied with the whole transaction efficient, satisfied with the whole transaction More

From the moment Mike Lascola reached out I knew I was going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I didn't have to wait 6 weeks for it to be built and I was immediately on the road. Mike is personable and I never felt pressured or like I was being urged to do something I wasn't comfortable with. Everyone at Ken Ganley Ford Parma was accommodating and friendly. John Ruper, the new car manager, worked directly with another Ken Ganely to trade for my new truck. He set up the install of the spray in bed liner I wanted as well as the ceramic paint protection. And the Day ended sitting in front of the Finance and Warranty PROFESSIONAL, Nick Feruito. He thoroughly explained my options, he knew how to build the warranty package that I could see the value in and get the best use out of. I'm a calculated guy when It comes to spending my money. Good thing Nick had a direct and specific answer for each of my questions about financing, warranty coverage and recommendations. Ken Ganely Ford Parma is an A1 team. Mike delivered my new truck to me, himself, while I was at work, since i was too imparient to wait another day 😅. I couldn't be happier with my truck and from this day forward I will always purchase from Ken Ganley Ford West. More

Elite customer service if you’re buying your first car, truck or suv..go here! truck or suv..go here! More

Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More

Since sold to ganley customer service has tanked and worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! More

Hope they have same dealer customer relations that previous owners projected and or I observed. Since no other area is available I want to state a complaint. While waiting a photographer was taking nu previous owners projected and or I observed. Since no other area is available I want to state a complaint. While waiting a photographer was taking numerous photographs of an automobile in the waiting area often I think were duplicates. He kept moving the furniture around that one associate questioned if a hurricane came through. This should have been done during off hours. If these were to be perfect pictures he should have had the TV turned off and not have glare on car. I’m sure others thought this was disruptive. When paying for service I mentioned this and she agreed and would follow up to someone in charge. More

Everyone was really friendly and did a great job. 10/10 recommend as I showed up early and they didn’t mind. 10/10 recommend as I showed up early and they didn’t mind. More

Your service man that helped me was awesome and checked for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting do to the first one being in the.middle of something by the time I got back to the service area. Great team work by both men. More