Ferman BMW

Ferman BMW experience Alex was very professional, knowledgeable, and extremely helpful. We look forward to working with him again when we purchase our next BMW. The entire Alex was very professional, knowledgeable, and extremely helpful. We look forward to working with him again when we purchase our next BMW. The entire experience from start to finish was top-notch! More

Great Experience! We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwor We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwork was handled perfectly and we were on our way in our fully fueled up, shiny car. Highly recommended. More

Phenomenal Ferman BMW Experience From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next v From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next vehicle! More

Recent BMW Purchase at Ferman BMW Palm Harbor Florida Positive review on recent purchase of new BMW at local dealership in Palm Harbor Florida. Professional and very knowledgeable staff. Mr. Brian Gains w Positive review on recent purchase of new BMW at local dealership in Palm Harbor Florida. Professional and very knowledgeable staff. Mr. Brian Gains was my sales professional. He was very Pleasent and patient answering all my questions and explaining all my options available. Brian is a pleasure to work with. I would not hesitate to highly recommend him as well as the rest of the Staff at Ferman BMW Palm Harbor Fl for anyone looking to purchase a new vehicle. The process was Streamlined and handled very smoothly. Brian actually listens to your needs and worked very hard to Meet my requirements. Follow up the next day was great! No pressure to purchase,no feeling rushed Really made the process pleasent. Please let the entire team know that I appreciate everyone's part Putting me in drivers seat of one of the best cars I have ever driven! More

Best dealership experience ever! Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in th Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in the business office a delight to work with. Highly recommend to anyone! Derek More

"PRICELESS CUSTOMERS SERVICE AND A GREAT EXPERIENCE" I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn't sure it would go thru with the bank, if you know what I mean. However, the finance guy made it happen for me. I don't remember his name, but I called him "pretty boy" as he is a very handsome young man! While we were there waiting, me and my granddaughter, Dan, my sales person, took great care of us. The waiting area was clean, and it had plenty of snacks and drinks available. The best part was that they have an area for kids, so my grandbaby was entertained and did not asked me once if we were done yet. ;-) So I went home with my new vehicle, and when I got there, my husband got very upset with me because I did not consulted him before I agreed to purchase the vehicle. He does not like car payments!!! But I wanted a newer car with more up to date features. He was so mad at me that he was ready to divorce me! So on Monday morning, I went to see Karl Alvarez to see what he could do to help me., because I loved the new car, but I love my husband more!!! As I sat in his office, he took the time to listen to my dilemma, even though it wasn't his problem that I chose to not consult my husband. His reply to me was, "Don't worry! We will make right and we'll do what we have to. But the sale of a car is not worth a broken relationship!" I was shocked when I heard that, as again, it wasn't his problem. He told me to call my husband and ask him what will make him happy. My husband went with me 2 days later to talk to Karl. He listened to my husband and they got to an agreement! I got to keep my newer car and my husband too! To me, that was priceless!!!! No other dealership that I have ever dealt with really could not give a c*** about my life or problems as long as they got the sale. But at Ferman BMW they are not like that! They care about the whole customer experience from beginning to end, including saving a marriage! When ever I am ready to buy that brand new BMW, I promised Karl that I will come back to them!!!! THANK YOU FROM THE BOTTOM OF MY HEART TO DAN MACDONALD, MY SALES PERSON, JARED WHITE, AND TO KARL ALVAREZ FOR THE PRICELESS COMMITMMENT TO CUSTOMER SERVICE!!!! More

A great experience and a great dealer I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highl I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highly recommend him and this dealer. I will be purchasing my next vehicle here as well. From start to finish the customer service was outstanding. More

Awesome, friendly, enjoyable Alex was the best! He is friendly, extremely knowledgeable and efficient. We enjoyed our purchase experience and feel like better educated owners. He Alex was the best! He is friendly, extremely knowledgeable and efficient. We enjoyed our purchase experience and feel like better educated owners. He went above and beyond to help us select the perfect vehicle. More

No place like home!! Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different in 2017 and was sorely disappointed because in comparison...there is none. I’m happy to be back in the family! No place like home!! More

Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More