Mercedes-Benz of Hagerstown

My car-buying experience with Mercedes Benz of Hagerstown was pleasant and efficient. I found the car on their website, which worked better than some other sites I searched. I called and scheduled an appoint was pleasant and efficient. I found the car on their website, which worked better than some other sites I searched. I called and scheduled an appointment for the next day because it was a 3 1/2 hour drive each way. Rob said he would put a Hold on the vehicle. When I arrived at the dealership, the car was parked out front. Rob gave me a key and told me to look it over. When I was done, I asked to drive it, which I did. The drive sold the car. I went inside and we talked terms. Rob was able to arrange attractive financing. I drove the car home that night. I never expected to buy the car that quickly. Rob and Tony stayed well past 5:00 pm on a Saturday night to finish up the paperwork. I would certainly consider them in the future. More

We were very pleased with our entire buying experience from our first email contact to test drive to purchasing. The process was easy and Mike could not have been more responsive to our emails and questio from our first email contact to test drive to purchasing. The process was easy and Mike could not have been more responsive to our emails and questions. We love our new car! More

This my 2nd Mercedes that I’ve leased from Hagerstown MB. Barry, Tony has been nothing less then extraordinary with the level of customer service that they have provided. Barry, my sales rep for both vehicle Barry, Tony has been nothing less then extraordinary with the level of customer service that they have provided. Barry, my sales rep for both vehicles have been my go to guy. He really takes the time to understand your wants, needs and comforts. I sat with Barry on several occasions trying to understand features and packages. Once completed and ordered, I got the vehicle I wanted. Now on to the Tony, the Finance Guru, literally I was in and out of his office in 30 minutes tops. Him and Barry had all the paperwork ready, fully explained my add-on options and told me the truth about what I need and didn’t. I end this with GO TALK TO MY GUY BARRY, he will take care of you. Once you get what you want, TONY will bring it home. Mind you all this was done during the Covid-19 pandemic as well. More

This is the 9th or 10th Mercedes I've leased from Mercedes-Benz of Hagerstown, and the 3rd with Rob. It's always a fun, relaxed atmosphere whether in sales or services. I can't imagine going to any o Mercedes-Benz of Hagerstown, and the 3rd with Rob. It's always a fun, relaxed atmosphere whether in sales or services. I can't imagine going to any other dealership! More

Rob, my salesperson, was extremely helpful throughout the entire process. He patiently answered every one of my questions and guided me through building a GLE that fit my needs and desires. Rob knowledge o entire process. He patiently answered every one of my questions and guided me through building a GLE that fit my needs and desires. Rob knowledge of the vehicle and its options assisted me in choosing al of the packages that I wanted. Throughout the entire process from choosing the options for the GLE, to keeping me posted on the progression of the build out and delivery to training me how to operate them on the day possession he always made me feel like I was his only customer. Rob will be my go to guy if I ever have any questions. Thank you Rob and thank you MB of Hagerstown for the pleasant buying experience.. More

Wonderful!! Rob makes our leasing experience a joy..Rob has been our dealer 4 out of 7 times..We will contact Rob every time! The Hagerstown, Md dealership has a gem!! has been our dealer 4 out of 7 times..We will contact Rob every time! The Hagerstown, Md dealership has a gem!! More

Simply put, I trust Justin for our car purchases. That's why we keep coming back to MB of Hagerstown. The service department also goes above and beyond to ensure we are delighted with our vehicle. why we keep coming back to MB of Hagerstown. The service department also goes above and beyond to ensure we are delighted with our vehicle. More

Fantastic salesman. Made sure everything went smooth and without a hitch. Kyle Swanson was professional and well spoken. Thank you for the wonderful experience and the new car! without a hitch. Kyle Swanson was professional and well spoken. Thank you for the wonderful experience and the new car! More

Kyle was everything you wanted in a salesman. On a bad weather day he was quick to come out and greet us. He was quick to let us go on a test drive and when I said I wanted it. He helped get it washed and weather day he was quick to come out and greet us. He was quick to let us go on a test drive and when I said I wanted it. He helped get it washed and gassed and paperwork done. While the financing was busy he offered us donuts and coffee and water to have while we waited till we could be seen. I highly recommend Kyle Swanson at Mercedes Benz of hagerstown. Thanks again Kyle. More

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership More