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BMW of Westlake
Westlake, OH
4,612 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,612 reviews
July 20, 2023
Good work in a timely fashion. We waited at the dealership and they finished within an hour. We waited at the dealership and they finished within an hour. More
by BG
July 19, 2023
John and Ken were a pleasure to work with and answered all of our questions. Custom build came in faster than expected! Mike helped us to give us an onboarding to the new car and he was knowledgeable, art all of our questions. Custom build came in faster than expected! Mike helped us to give us an onboarding to the new car and he was knowledgeable, articulate and patient. Seamless experience. Highly recommend. More
by Katie and Luis
July 18, 2023
Knowledgeable service people and exceptional service. Amenities allowed me to work while waiting for my car. Amenities allowed me to work while waiting for my car. More
by RACOLON556
Verified CustomerJuly 18, 2023
Cory was very helpful and professional. He kept me update to date with the inspection of the car and repairs that were needed. I really looked working with him. He kept me update to date with the inspection of the car and repairs that were needed. I really looked working with him. More
by TADELSBERG
July 14, 2023
Service was great and Drew kept me updated on status of my car frequently which was appreciated my car frequently which was appreciated More
by KRAY44107
Employees Worked With
July 12, 2023
The use of the loaner car was great and service had a quick turn around time quick turn around time More
by SADANIELS
Employees Worked With
July 11, 2023
I had difficulty reaching the service department by phone so I made my appointment online. I was disappointed to find no parts were ordered even though I included what I wanted done and the service had alrea so I made my appointment online. I was disappointed to find no parts were ordered even though I included what I wanted done and the service had already been quoted out More
by TEVOTAW2000
Employees Worked With
July 10, 2023
Got the repair done correctly and kept me informed of progress. The shuttle service was also appreciated. progress. The shuttle service was also appreciated. More
by DAVIDMVARGA
July 10, 2023
I like going to this dealership because they work with me to get the car that I would hope to have. My only problem is the trade-in value of the car I previously bought from them. I have to show them the r to get the car that I would hope to have. My only problem is the trade-in value of the car I previously bought from them. I have to show them the receipts of the work done on the car when the major repairs were done at the BMW service department. I was able to do a great trade in at another dealership, notified the dealership of the car status and there was no need to show proof of service. I went to 2 dealerships and both offered great trade-in value without asking for receipts. I have been a loyal customer for many years. Mike the financial officer has been very helpful. Ken Delk is at the mercy of Jared who would not give a fair trade. My husband has been very happy with the service dept Jim Strung. Hopefully, I would not need to trade my car to another dealership so I could buy another car in the BMW Westlake next time around. More
by MAkakti
