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BMW of Westlake
Westlake, OH
3,924 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,924 reviews
July 17, 2021
Professional, easygoing, and knowledgeable. No pressure, he’s there to assist you. Best car buying experience I’ve ever had. Would recommend him to anyone. he’s there to assist you. Best car buying experience I’ve ever had. Would recommend him to anyone. More
by BradD
Employees Worked With
Helpful July 17, 2021
Adam and Nez are terrific advisors and worked closely with us as we built our X7. Their customer service is excellent and I would recommend them to my fiends and colleagues. Justin was also great to work with us as we built our X7. Their customer service is excellent and I would recommend them to my fiends and colleagues. Justin was also great to work with. Thanks guys. More
by scott
Verified CustomerJuly 17, 2021
Best customer experience of my life to do business with BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. More
by Christina
July 15, 2021
Always helpful and professional. They do everything that can to make it a good customer experience. I would buy another car from this dealership in the future can to make it a good customer experience. I would buy another car from this dealership in the future More
by BTROXIL
July 15, 2021
Normally I’m very happy with BMW of Westlake however not this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously rec this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously reconsider my future service decisions. More
by robwhittsr
July 15, 2021
Willing to work with me. Patient and answered all my questions. Sales person was very helpful allowing myself and my sons to test drive the SUV questions. Sales person was very helpful allowing myself and my sons to test drive the SUV More
by GEOEPAMAK
July 14, 2021
The service department at BMW Westlake is great. Jim, Nate and John always take good care of my 435 Grand Coupe. I do recommend them. Nate and John always take good care of my 435 Grand Coupe. I do recommend them. More
by CWOODKA
July 14, 2021
Nate is a first-rate professional in the Service Department. Love how we get a video of the inspection of our car before any work is done. Department. Love how we get a video of the inspection of our car before any work is done. More
by KARENLIESKE
Employees Worked With
Nate Lieb
July 14, 2021
I always receive excellent service every time I take my two vehicles and whether it is an oil change or other service needed they do a great job and are very reliable and do an amazing job communicating wi two vehicles and whether it is an oil change or other service needed they do a great job and are very reliable and do an amazing job communicating with me More
by RAPASI
Employees Worked With
Cassie Thadeus, Jim Strunk, Nate Lieb
July 14, 2021
Excellent care and attention to detail. Friendly and helpful. Did not oversell to me. Informative and knowledgeable. I intend to make this my dealership for future transportation needs helpful. Did not oversell to me. Informative and knowledgeable. I intend to make this my dealership for future transportation needs More
by JTEGREENE
