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BMW of Westlake
Westlake, OH
4,053 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,053 reviews
September 01, 2021
Brittaney is the Best!!! I always appreciate the service and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! and convenience provided! Concierge service really helps out. So glad I had wheel and tire insurance! More
by HSCHNEIDER1
Verified Customer
September 01, 2021
My salesperson, Jerry Mancini met us in the lot. He is a true professional and friendly! Jerry won us over and made our first buying experience with BMW a pleasure. true professional and friendly! Jerry won us over and made our first buying experience with BMW a pleasure. More
by timann58
August 31, 2021
I had a great experience. Nez was fantastic. Ordered my car and delivered quickly. Finance manager was efficient and friendly. Just a top-notch dealership! car and delivered quickly. Finance manager was efficient and friendly. Just a top-notch dealership! More
by drcolleens
August 31, 2021
The waiting room is spacious. But the coffee was undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. More
by ROYPHILLIPS21
Employees Worked With
August 31, 2021
I’ve bought so many cars over the years (different brands and dealerships) and this dealership was BY FAR, the best and easiest to work with. Super straight forward and simple. I definitely won’t dread my ne and dealerships) and this dealership was BY FAR, the best and easiest to work with. Super straight forward and simple. I definitely won’t dread my next car buying experience with them, I’ll look forward to it!! More
by MORGAN22
August 31, 2021
Had my 2005 Z4 in for a couple of new switches in which one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. The car was spotless. Thank you Charlie !!!! Britney was again very helpful in getting the job scheduled in a timely manner. I will continue dealing with them in the future. Very Pleased More
by Impressed and Very Satisfied
August 30, 2021
We had a great experience. Stayed late to get our vehicle cleaned up and ready to go. This is the second car we purchased from BMW Westlake. cleaned up and ready to go. This is the second car we purchased from BMW Westlake. More
by tkaye003
August 29, 2021
Good friendly staff that make me feel like a kid in the candy store . With all those beautiful cars they got in there . I always feel good jus going inside there. candy store . With all those beautiful cars they got in there . I always feel good jus going inside there. More
by Bennyd
Employees Worked With
Tom Zito
August 28, 2021
My experience with Tom and Steve was top notch …I drove almost 4 hrs to look at a hellcat they had and they made the buying experience easy…very friendly and not pushy at all…I would definitely recommend b almost 4 hrs to look at a hellcat they had and they made the buying experience easy…very friendly and not pushy at all…I would definitely recommend buying a vehicle from them… More
by Ron
Employees Worked With
Tom Zito, Steve David
August 28, 2021
Excellent customer care, great service very satisfied , Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services More
by Tim
Employees Worked With
Nate Lieb
