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BMW of Westlake
Westlake, OH
4,599 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,599 reviews
April 04, 2025
Kelly is amazing you’re lucky to have her on your team. She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her know More
by DINOHOLMES67
Verified Customer
April 03, 2025
Cory and all the BMW Westlake folks were great. Very polite and professional and got me in and out in no time. Thanks and I’ll return for sure. Very polite and professional and got me in and out in no time. Thanks and I’ll return for sure. More
by ghsmith312
Employees Worked With
April 03, 2025
Not an awful experience, but not great. Not overly communicative, quoted me an exorbitant amount for the needed repairs. Not overly communicative, quoted me an exorbitant amount for the needed repairs. More
by tom.runger
Employees Worked With
April 02, 2025
They are very professional and accommodating, purchase is just the begging it is service that make the difference in car ownership just the begging it is service that make the difference in car ownership More
by Bernie B
Employees Worked With
April 02, 2025
Best dealer you could go, best service and attention, definitely will come back for my next service definitely will come back for my next service More
by JAIMITO271191
April 02, 2025
I spent about an hour with Dirk so I’m not sure who Jared is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! More
by YOUNG_PAT
March 30, 2025
Brittany was great. I really appreciated having access to a loaner vehicle while my car was being serviced. Overall, the interior was cleaned very well; however, I did n I really appreciated having access to a loaner vehicle while my car was being serviced. Overall, the interior was cleaned very well; however, I did notice that the backseat was not done to the standard I was expecting. More
by Marti4216
Employees Worked With
March 30, 2025
Nez and Mike were both nice and professional. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. More
by EMILIE7907
March 30, 2025
This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More
by 1brl
