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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
April 09, 2021
Cassie, Christian & the team always take care of me when I take my BMW in for service. I can get an appointment that's convenient with my schedule, I can get a loaner if I'm not waiting for service & the ex I take my BMW in for service. I can get an appointment that's convenient with my schedule, I can get a loaner if I'm not waiting for service & the experience is an enjoyable one. Thank you More
by Jenn M
Verified CustomerEmployees Worked With
Cassie Thadeus, Christian Gufreda
April 09, 2021
Good service, very friendly environment, they make a very good job, the video of the car was helpful, they try costumers VIP, I will be back good job, the video of the car was helpful, they try costumers VIP, I will be back More
by TAPATIASFOOD
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
April 09, 2021
I absolutely recommend the BMW of Westlake. Great knowledge, competence and professionalism. Made the process smooth and easy. Looking forward to buying the next car with you guys. knowledge, competence and professionalism. Made the process smooth and easy. Looking forward to buying the next car with you guys. More
by Daniel
Employees Worked With
April 08, 2021
I love BMW Middleburg - always quality service and very kind and courteous. Christian is a great advisor. I wish the service prices were a bit better/more inline with the market but that goes w owning the kind and courteous. Christian is a great advisor. I wish the service prices were a bit better/more inline with the market but that goes w owning the ultimate driving machine. More
by jcameron8
Employees Worked With
Christian Gufreda
April 07, 2021
I had a lovely experience with BMW of Westlake. Kelly was so comfortable to work with and answered all our questions with ease and confidence. These are big decisions to make regarding the car you drive... a so comfortable to work with and answered all our questions with ease and confidence. These are big decisions to make regarding the car you drive... and Kelly was wonderful. I also appreciated Justin and his vast knowledge of the technology. This could have been intimidating; however, he was thorough and totally helped to make it through all the details of operating this amazing car! I thank them all!! More
by BARBARA21
April 07, 2021
Best car buying experience ever! Jimmy and the entire staff made the experience easy, fast, and painless. Highly recommend Westlake BMW. Love my new X5! staff made the experience easy, fast, and painless. Highly recommend Westlake BMW. Love my new X5! More
by SonyaR
April 06, 2021
My 1st BMW and I am in love! BMW Westlake made my purchase such a smooth and quick process. Great customer service and price. Thank you :) purchase such a smooth and quick process. Great customer service and price. Thank you :) More
by becavv
April 06, 2021
Cassie is the best! She’s always quick to respond and very professional. I love how she knows who I am as soon as I walk in the door. This makes me feel like family! very professional. I love how she knows who I am as soon as I walk in the door. This makes me feel like family! More
by ARGOINS
Employees Worked With
Cassie Thadeus
April 06, 2021
BMW Middleburg Heights made buying a car really enjoyable. From the attractive website to the friendly reception, and my interaction with Rob and Dan, the BMW experience here was the best I've had. enjoyable. From the attractive website to the friendly reception, and my interaction with Rob and Dan, the BMW experience here was the best I've had. Really a fine dealership. More
by dwarner87
April 05, 2021
True to form, BMW Westlake went above and beyond helping with the purchase of our new X5. Kelly Cavanagh, Ian, Justin, and the whole dealership made the experience easy and stress free. They were patient with the purchase of our new X5. Kelly Cavanagh, Ian, Justin, and the whole dealership made the experience easy and stress free. They were patient and answered all our questions. We are so happy with our new vehicle. Would recommend them to all our contacts. More
by b.reitman2008
Employees Worked With
Other Employees :
Geniuses - Justin and Ian, Brent McKenzie
