Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,548 reviews
March 26, 2021
I enjoyed working with Jimmy. He made the process very easy. The entire staff at BMW Westlake has always been a pleasure to work with. easy. The entire staff at BMW Westlake has always been a pleasure to work with. More
by Mreep
Employees Worked With
March 26, 2021
I purchase a lot of cars, some people say it’s a sickness, so I have dealt with a lot of dealerships and this one is at the top of the list. I could not recommend them more! sickness, so I have dealt with a lot of dealerships and this one is at the top of the list. I could not recommend them more! More
by YPGWILL
Verified CustomerMarch 25, 2021
Mr Palmer and Mr moon went above and beyond to insure my satisfaction. I am sure Mr Ganley is proud to have them in his deler group. satisfaction. I am sure Mr Ganley is proud to have them in his deler group. More
by GOLFAHOLIC740
March 25, 2021
Salesman receives 5 stars. Management & paperwork processing needs work - give 2 stars. Title had wrong sales price resulting in wrong sales tax. Since the deal was closed and paid it had no differen processing needs work - give 2 stars. Title had wrong sales price resulting in wrong sales tax. Since the deal was closed and paid it had no difference on me, but the same can't be said for their accounting books. More
by TooFat
March 24, 2021
Steve David and Christian Gufreda in service are always going above and beyond to help us out. They are just the best! Thank you! Greatly appreciated!! going above and beyond to help us out. They are just the best! Thank you! Greatly appreciated!! More
by WASSSUPRED1
Employees Worked With
Steve David, Christian Gufreda
March 24, 2021
Thank you. Please don't force me to add comments. Your # of reviews will likely go down. Most of us have very busy schedules and too many emails. of reviews will likely go down. Most of us have very busy schedules and too many emails. More
by LEN99LISA
Employees Worked With
March 24, 2021
Great experience. The is my third BMW and I have been very happy. If I had an issue they address it promptly John Caruso was my sales person all three time. Extremely happy with the service he provided. very happy. If I had an issue they address it promptly John Caruso was my sales person all three time. Extremely happy with the service he provided. Great guy. The same holds true for Ian who helped me in familiarising myself with the car More
by BILL44111
March 24, 2021
Had a passenger rear flat for about a month now. It was irritating as all get out. One morning I woke up and was on my way to work and the low tire light came on. Frustrated, I pulled into BMW of Middlebur irritating as all get out. One morning I woke up and was on my way to work and the low tire light came on. Frustrated, I pulled into BMW of Middleburg Heights and they were very welcoming. Everyone said hello and Cassie got me right in. The tech quickly diagnosed the leak as a leaking tire bead. He said he cleaned the corrosion and re sealed the tire. Service was quick and they even washed my car. Great experience More
by AustinYellowM3
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
March 24, 2021
Quick, Easy, and done right the first time. Cassie took care of all my concerns and my car came back clean as a whistle. Thanks again guys. care of all my concerns and my car came back clean as a whistle. Thanks again guys. More
by J.ZIELASKIEWICZ
Employees Worked With
Cassie Thadeus, Christian Gufreda
