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BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,603 reviews
August 27, 2020
I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. More
by GAStrongsville
Verified Customer
August 26, 2020
Well The salesperson John Redden was nicebut he said Well The salesperson John Redden was nice but he said that the dealer will take care the plates but then the dealer send the invoice with a charge Well The salesperson John Redden was nice but he said that the dealer will take care the plates but then the dealer send the invoice with a charge. I am not to happy with that. One someone says no charge For plates it means no charge!!! More
by NNMRCAFERRO
August 26, 2020
Cassie kept me in the loop on my repair and the text video from the mechanic was great and a nice service to offer, overall a great experience . Thx video from the mechanic was great and a nice service to offer, overall a great experience . Thx More
by mgdg1
Employees Worked With
Cassie Thadeus
August 26, 2020
Phenomenal service, makes the customer feel like a king. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. More
by TSYED1
August 25, 2020
Very good experience, as always with Cassie!The Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on fut Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on future purchases I might make for a different vehicle. More
by SPIKEREDVENOM
Employees Worked With
Cassie Thadeus
August 24, 2020
Perfect buying experience! I dealt with Nez through phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! More
by Riley
Employees Worked With
August 24, 2020
Cassie has been taking care of me for over 13 years. She is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back More
by GP101
Employees Worked With
Cassie Thadeus
August 22, 2020
The ultimate driving machine and the ultimate buying experience at the ultimate BMW dealership! This was my second purchase with Jerry and Adam, and can't ever imagine going anywhere else. experience at the ultimate BMW dealership! This was my second purchase with Jerry and Adam, and can't ever imagine going anywhere else. More
by WENDYFANTA
August 21, 2020
The service team has always been responsive and professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in a timely manner. More
by CRGRUDE
Employees Worked With
Cassie Thadeus, Christian Gufreda
August 21, 2020
This car is absolutely amazing! I had some initial doubts about the price of the car, but I can say without a doubt it was well worth it! Kelly was super helpful and worked with us to secure the car before a about the price of the car, but I can say without a doubt it was well worth it! Kelly was super helpful and worked with us to secure the car before anyone else could. Amazing experience. More
by YONGDEVANEY
