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BMW of Westlake

Westlake, OH

4.8
4,537 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,537 reviews

June 19, 2020

Review Travis was great with his communications and attention to details for an online purchase. Pickup of my car was easy and support was provided after th More

by STCOOPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve David, Travis Conner
Jun 19, 2020 -

BMW of Westlake responded

It's wonderful to hear that Travis was able to deliver such a great experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

June 19, 2020

Professionalism This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along wi More

by stephensr096
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

BMW of Westlake responded

Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!

June 19, 2020

Building Trust One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imp More

by spartan88
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Walker
Jun 19, 2020 -

BMW of Westlake responded

Thank you so much for your kind words for Jimmy and the team, and for taking the time to leave us this wonderful feedback!

June 18, 2020

BMW Westlake is Awesome! Tremendous experience from our salesman, Jerry, to the wonderful Finance Manager, Mike. They truly make you feel like you are their only customer in t More

by SCOTT@AMERICANOFFICESERVICES.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

BMW of Westlake responded

Scott, Thank you for taking the time to share your thoughts on working with Jerry, Mike, Jared, and our team. We're glad to hear we delivered such a great experience!

June 18, 2020

review John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed m More

by jimkirk3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

BMW of Westlake responded

Jim, It's fantastic to hear that John provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!

June 16, 2020

Excellent Car Buying experience Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very atte More

by Ayesha K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

BMW of Westlake responded

Hello Ayesha, Thank you for your business and this review of Kelly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

June 16, 2020

Wonderful experience I just bought a new BMW after owning one for 12 years. I must say it was a little intimidating buying a new car after so long. Nez my sales person was More

by Gabiegoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
Jun 16, 2020 -

BMW of Westlake responded

Hello Gabiegoo, Thanks for your feedback on your recent visit to BMW of Westlake. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience with Nez and our team. We hope you will continue to enjoy your new vehicle!

June 15, 2020

BMW Westlake is great and they make buying a new car an easy process. They listen to all of the needs of the client and deliver what meets the buyers goals More

by ADALTON2
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

BMW of Westlake responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 15, 2020

I liked working with John. He was professional but most importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself availa More

by stephensr096
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

BMW of Westlake responded

Hello, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 11, 2020

Responsive and Honest As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken car More

by JEFF.BORMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Christian Gufreda
Jun 12, 2020 -

BMW of Westlake responded

Thank you, Jeff, for your business and this review. We're happy to hear Cassie and Chris were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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