BMW of Westlake

Jimmy was absolutely wonderful! I loved working with him. He was very kind, helpful, informative and proactive! Thank you for everything and making this an easy transition for us! He was very kind, helpful, informative and proactive! Thank you for everything and making this an easy transition for us! More

Went in for an oil change. Had all my questions and concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again. concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again. More

Extremely happy with their service. Very easy to work with and extremely accommodating. Cassie has been an absolute pleasure to work with every time I've been in. with and extremely accommodating. Cassie has been an absolute pleasure to work with every time I've been in. More

Should have come here first I had looked at a 2020 X3 M40i at another Ohio dealership and was prepared to buy but the follow through was poor. I did an internet search for the c I had looked at a 2020 X3 M40i at another Ohio dealership and was prepared to buy but the follow through was poor. I did an internet search for the configuration I was looking for and Nez from Westlake called me quickly. After a couple calls over a half hour period we had established what I was looking for and in this crazy COVD19 world we were able to find our comfortable way of working a purchase. We agreed with all on the phone and I drove up to examine the car and drive it and I have to say it was everything and more than I was hoping for. Nez was great and efficient we went and finalized details and he set his service guys to work prepping my new car. We settled on a delivery date and we went home. On pick up date Westlake BMW was very efficient with my paperwork and sent me back to Nez to show me my car. I then went to Justin one of the “geniuses “ and learned about my car. I got home and needed to call back to synchronize my garage door with my M40 and Westlake was way better than the BMW tutorials or at least were better with helping me understand. I can’t speak highly enough or recommend BMW of Westlake enough As far as selection, customer service, working with me, and recognition of what was important to me. This is my 2nd BMW and I will certainly be going to Westlake for my continued and future needs. I hope Nez is with the company for the future as he is the best sales advisor I have ever dealt with and strongly recommend giving him a call when you are ready to consider a BMW. More

This time we leased a X7 and purchased our leased X5. Jerry Mancini has been assisting us for years and has made the experience more than satisfactory every time. Westlake BMW service has also been except Jerry Mancini has been assisting us for years and has made the experience more than satisfactory every time. Westlake BMW service has also been exceptional. More

I bought a CPO 2019 X3. This is the 7th BMW my wife and I have owned. I will never buy another brand moving forward. This is the 4th or 5th we have bought from Westlake. John has always been patient as I am have owned. I will never buy another brand moving forward. This is the 4th or 5th we have bought from Westlake. John has always been patient as I am usually all over the place and never have really sure which model I want to buy. The dealership is clean and they are taking this covid scare seriously. The tech gurus are fantastic. Service dept is good too. More

This is my 3rd lease with BMW of Westlake and my 2nd with Ken. Ken is great! He is professional, he listens and is patient. He is not pushy. He is great to work with. I highly recommend. Ken. Ken is great! He is professional, he listens and is patient. He is not pushy. He is great to work with. I highly recommend. More

Service appointment We couldn't be happier, setting the appointment was effortless Cassie took care of everything from start to finish. As always, great customer service We couldn't be happier, setting the appointment was effortless Cassie took care of everything from start to finish. As always, great customer service from Ganley BMW. More

Jerry Mancini took excellent care of me! I was very happy with the service and experience from BMW Westlake, and Jerry Mancini. It was a very painless and positive experience. The new car i I was very happy with the service and experience from BMW Westlake, and Jerry Mancini. It was a very painless and positive experience. The new car is fantastic and they gave me a very fair price on the trade in. More

New vehicle lease The entire process was easy. No pressure. Service was wonderful. I am quite happy and look forward to driving my new BMW. Thank you for provid The entire process was easy. No pressure. Service was wonderful. I am quite happy and look forward to driving my new BMW. Thank you for providing a seamless experience. More