BMW of Westlake

Best BMW Dealership In every way this dealership is fantastic. The best team and service, ever. They helped us via phone which made our visit seamless. Everyone was we In every way this dealership is fantastic. The best team and service, ever. They helped us via phone which made our visit seamless. Everyone was welcoming and prepared to make our transaction go quickly and smoothly. We have found our new BMW home. Don’t go anywhere else. More

Quick and Painless Process as Usual! Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was pick Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was picked up at the CLE Airport by Dirk Steffan and was on the road in less than 1 hour!!! This is what we get at Ganley BMW Westlake. They treat all our Family right, and the service is excellent. We have had a long relationship with this dealership, and like seeing the same people as they get on in the years. They show pride in all they do, which is reflective of their Culture. More

First CPO BMW I just purchased a certified pre-owned 328i. This was my first BMW and I was treated with great service. Paperwork took very little time and the BMW I just purchased a certified pre-owned 328i. This was my first BMW and I was treated with great service. Paperwork took very little time and the BMW Genius helped me understand numerous features on the iDrive system. More

Alignment Was turned down by other service center because my car has a lowered suspension. Jim Strunk and the crew at BMW Westlake were able to align my lowere Was turned down by other service center because my car has a lowered suspension. Jim Strunk and the crew at BMW Westlake were able to align my lowered 335 to specs. in a timely fashion. More

Excellent experience. Staff highly responsive. Highly recommend this dealership. Sales and management were awesome. There was no sales pressure and the price offered was reasonable. They listened t Highly recommend this dealership. Sales and management were awesome. There was no sales pressure and the price offered was reasonable. They listened to what I had to say and matched me with an excellent vehicle. More

Wheels and Tires had my tires mounted by a local Big Box Warehouse - and had some front end vibration - stopped by Cassie at Ganley Middelburg Heights and she got me i had my tires mounted by a local Big Box Warehouse - and had some front end vibration - stopped by Cassie at Ganley Middelburg Heights and she got me in and out quickly, with ZERO vibration. thank you!! More

Christian and the staff were extremely nice and professional I brought in a "new" used car that was purchased a week prior at another place. There was an issue immediately when we test drove the car that was "f I brought in a "new" used car that was purchased a week prior at another place. There was an issue immediately when we test drove the car that was "fixed" immediately onsite with air in the tires. On the way home, driving newly purchased car, tire light and service car light came on. Immediately called that dealership and after two days, they said bring it in on Saturday morning, which I did. When I arrived there, not very helpful -- didn't seem to know I was coming and told me to return this Thursday. When I said something about it, they nastily suggested then take it to a BMW dealership near me. Stopped in Monday morning at the Middleburg Heights BMW location with the car and Christian and team scheduled me for Tuesday morning. Dropped off the car -- mentioned the issues, got a lovely loaner and went on my way to work. I heard back from Christian later in the day and was surprised at the amount of repairs and work that needed to be done on the "new" car (over $5,000.00) but after discussing it with my husband, we agreed to have this trusted and honest dealership fix the most pressing repairs for us so that we knew it would be done properly and honestly. I cannot thank them enough for giving me peace of mind behind the wheel of my "new" used car. Lesson learned, in the future only deal with this dealership. More

Great team! I recently purchased a new car from BMW Westlake.. The process couldn't have been better, everyone I met at the dealership was professional and helpf I recently purchased a new car from BMW Westlake.. The process couldn't have been better, everyone I met at the dealership was professional and helpful. I would highly recommend BMW Westlake. More

Perfect the overall experience of the visit was perfect....lower pricing would be better on the wallet but I understand you only get what you pay for the overall experience of the visit was perfect....lower pricing would be better on the wallet but I understand you only get what you pay for More

Helpful, relaxing, respectful and kind. The reason I am giving a good review was because I was helped promptly, respected and treated with an overall high quality relaxing atmosvehere all ar The reason I am giving a good review was because I was helped promptly, respected and treated with an overall high quality relaxing atmosvehere all around. The showroom was clean the cars inside the showroom were intresting and the doors were unlocked making me feel trusted to experience what each car feels like on the inside. The waiting area was quiet and had nice refreshments and the seats were comfortable. My 2003 BMW X5 3.0I although not the newest most expencive car in the service area was treated with respect and thoughtfuly cleaned by hand. However it would have been nicer if I was greeted at the front door desk by someone, greeted by the salesmen when walking by their desks although some of them are busy the ones who are not this would help and the ventalation system in the building could at times be too noisy for a high end showroom. Overall though I would be happy to come back someday. More