BMW of Westlake

Professional and Outstanding Customer Service The level of service that we experienced from "Q" and Dan at Middleburgh Hts BMW was great! From the moment that we called from Columbus OH to inquir The level of service that we experienced from "Q" and Dan at Middleburgh Hts BMW was great! From the moment that we called from Columbus OH to inquire about a vehicle we saw online to the moment we pulled off the lot with our new vehicle we were treated WELL! Not a moment were there any high pressure sales pitches or attempts to sell us something that we weren't interested in. The experience was so great that we ended up purchasing a second vehicle from "Q". If you're looking to purchase a pre-owned BMW do yourself a favor and lookup "Q" at Middleburgh Hts BMW. He is very passionate when it comes to "The Ultimate Driving Machine." More

Automoblle purchase We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this deal We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this dealer, salesman, finance manager and support staff. (Gary&Sandi) More

Excellent experience! My husband and I just purchased two vehicles from Q and I have to say that is was the most stress free car sale I have ever had! Everyone we came in c My husband and I just purchased two vehicles from Q and I have to say that is was the most stress free car sale I have ever had! Everyone we came in contact with were all very pleasant and helpful. We worked primarily with Q and Dan and both were very professional and knowledgeable. I would recommend this dealership if you are looking to purchase a quality vehicle in a stress dress environment. More

New Car I went in to test drive an X4, loved it, and bought the car the same day. Everyone at the dealership was super friendly, accommodating, and easy to wo I went in to test drive an X4, loved it, and bought the car the same day. Everyone at the dealership was super friendly, accommodating, and easy to work with. More

First BMW John Redden at BMW of Westlake was very helpful and patient throughout the deal. I wasn't sure if I wanted to buy or lease. He provided all the info John Redden at BMW of Westlake was very helpful and patient throughout the deal. I wasn't sure if I wanted to buy or lease. He provided all the info I needed. I didn't have to sit around for hours waiting for paper work to be processed and there was no hard sell on the car. If this car lives up to my expectations, they will have my business again. More

Great Service on Finding me a used Car It was time to replace my old 2000 323i BMW so I talk to Steve Mihalic at BMW of Westlake and he hooked my up the best lease deals going on. Not only It was time to replace my old 2000 323i BMW so I talk to Steve Mihalic at BMW of Westlake and he hooked my up the best lease deals going on. Not only did he help me get into my 528xi but he came to the Middleburg Hts location because it was closer to me. He went out of his way to bring me the car I wanted and could not have asked for better service. I got this lease at a great price and everything was brought to me for my ease. If your looking for a great deal on BMW's then this is the place for you. More

Great First BMW Experience I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be returning next year to purchase another BMW. More

Easy and efficient I bought my new M3 from Ken Delk, and because I am from out of state, all negotiation and deal done via email or telephone. Ken was great to deal with I bought my new M3 from Ken Delk, and because I am from out of state, all negotiation and deal done via email or telephone. Ken was great to deal with, the final pricing was fair, and I was treated with respect. Ken collected me from the airport and the final sales and delivery process was easy and efficient. A few extras were thrown in without me asking, and that certainly left me with a good impression. I would recommend Ken and this dealership based on my experience with them. And it doesn't hurt that I then got to drive my new M3 320 miles back home. Great cars help make satisfied customers! More

Great Expereience for 1st Time BMW Purchase I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained ever I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained everything in its entirety. The Genius service was extremely helpful by showing me all the features of my car. I would recommend this for new and old BMW purchasers. More

Loving my 3 series 328i x-drive! John Caruso and the sales staff at BMW of Westlake were courteous, knowledgeable and very helpful. I would recommend your dealership to my friends. John Caruso and the sales staff at BMW of Westlake were courteous, knowledgeable and very helpful. I would recommend your dealership to my friends. After more that nine years as a Mercedes fan, John was able to patiently help assist me in my decision to make a change. I am welcoming this change and look forward to the fun of driving this vehicle. Thanks again John and to all those at BMW of Westlake!!! More