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BMW of Westlake
Westlake, OH
4,601 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,601 reviews
October 07, 2024
I have leased six BMWs with John Caruso's help over the past couple of decades. It's nice to have that kind of continuity. past couple of decades. It's nice to have that kind of continuity. More
by dhricik
Verified Customer
October 06, 2024
Brittaney displayed outstanding customer service from the time I dropped my car off until I picked it up! time I dropped my car off until I picked it up! More
by KCYANKS96
Employees Worked With
October 05, 2024
Kelly really went out of her way to make the process as efficient and painless as possible. efficient and painless as possible. More
by Jhelms3
October 05, 2024
John thoroughly exceeded my expectations in the transition from my previous BMW lease into my new one. This is the second vehicle I’ve gotten through John and BMW Westlake. Bob and the entire team transition from my previous BMW lease into my new one. This is the second vehicle I’ve gotten through John and BMW Westlake. Bob and the entire team were dedicated to making sure I had a great experience. I highly recommend and TRUST this team. More
by SSOMMERS1
October 05, 2024
Great to work with. Got everything ready so when I came in, process took about 25 mins and I was driving away. Got everything ready so when I came in, process took about 25 mins and I was driving away. More
by Bheb6111
Employees Worked With
October 04, 2024
Good work, good people, very helpful, keeps customer informed during the entire process. Great job. informed during the entire process. Great job. More
by cathlabdude
Employees Worked With
October 04, 2024
Tony was easy to deal with. I would recommend the dealership to others. Happy with the pre-owned vehicle I purchased. I would recommend the dealership to others. Happy with the pre-owned vehicle I purchased. More
by JGALLAGHER1956
October 04, 2024
Kelly and Erik were incredible to work with. Excellent customer service. Everyone prodessional and kind Dealership is three hours from our home, it was worth the drive. We'd do it again. Excellent customer service. Everyone prodessional and kind Dealership is three hours from our home, it was worth the drive. We'd do it again. More
by A OBRIEN
Employees Worked With
October 04, 2024
Horrible dealership Scheduled a repair never was called back Awful service. You said you ordered parts and never called back. called back Awful service. You said you ordered parts and never called back. More
by JACOBPRE99
