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BMW of Westlake - Service Center

Westlake, OH

4.7
2,063 Reviews

2,063 Reviews of BMW of Westlake - Service Center

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July 12, 2024

I don’t believe I will ever take my car there again to be serviced. Andrew seemed helpful, but the end result was a horrible experience. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

BMW of Westlake responded

I am sorry to hear that you were unhappy with your service experience. If has has not already reached out to you, I will ask our service manager, John Cordell, to contact you to discuss your concerns. Best regards,

July 11, 2024

Experts, Friendly service, Service Oriented, Professional, knowledgeable people, transparent communication, reliable service and clean environment More

by RNIEHAUS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2024

Always courteous and professional service is offered by the service department. I would definitely recommend BMW of Westlake to other local BMW owners. More

by lbowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 05, 2024

Great place to do business. Excellent staff in service area. . They are very efficient. Brittney is support. More

by JRHILKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 01, 2024

The dealership is very personable and responsive. Kelly was easy to work with; she listened to our needs and was not pushy. More

by KSHITMITS
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

June 28, 2024

Our car was taken care of quickly and I more than reasonable time. On the raters part there should not be a minimum of words More

by restorer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't meet or talk to anyone else except the receptionist. She is highly rated by me but I don't know her name.
Jun 29, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

June 26, 2024

Always very helpful, makes getting our vehicles serviced a pleasure. Would not consider having service done anywhere else! More

by FPALMERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2024

Brittany and the dealership did a fabulous job servicing my BMW. It was done on time and they washed my car! Awesome service. More

by GGHOLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2024

Always like taking my car into the dealership to have it looked at or work done. More

by jhandley158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

June 21, 2024

She was great. Very fast and helpful. Brittany listened and answers my questions. Mike lembicz More

by MLEMBICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

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