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Big Star Cadillac
Friendswood, TX
2,994 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,994 reviews
June 15, 2023
We took Our Son to purchase a CT5, were approved over the phone. When We arrived, He wanted a different vehicle. The salesman Victor was so angry, He verbalized to Me “As hard as I worked on this deal and yo phone. When We arrived, He wanted a different vehicle. The salesman Victor was so angry, He verbalized to Me “As hard as I worked on this deal and you don’t want the car? You need to convince your Son to take this one. Man, I can’t believe you’re gonna do this.” Very rude to us and the other car cost more. We went 5 minutes down the road and purchased elsewhere the same day where We were treated with respect. More
by MommaBear
Employees Worked With
June 13, 2023
He makes buying a car fun. It’s such a relaxed environment. I’d definitely recommend Mark and the Big Star team to anyone. Mark is a straight talker which removes doubt for me! It’s such a relaxed environment. I’d definitely recommend Mark and the Big Star team to anyone. Mark is a straight talker which removes doubt for me! I’m a happy customer! More
by alanmbowden
Employees Worked With
June 10, 2023
Big Star| Fred was great from start to finish, making sure we got everything we needed. Fred was able to explain fully everything about the vehicle we were purchasing. He was able to make our car shoppin sure we got everything we needed. Fred was able to explain fully everything about the vehicle we were purchasing. He was able to make our car shopping experience easy. Overall great customer service, and would recommend others to come see Big Star Cadillac and Fred. More
by DeMorris Randall
Employees Worked With
zzFrederick zzMcGrew
June 10, 2023
Absolutely love Bigstar Cadillac! ! Will not use any other dealer. Every time we go to get a new car it is such a smooth process. ! Will not use any other dealer. Every time we go to get a new car it is such a smooth process. More
by vmanni2001
Employees Worked With
Other Employees :
zzFrederick zzMcGrew
June 10, 2023
Fredrick was a pleasure to work with first and foremost. He made the car buying experience pleasant and convenient. He listened to our needs and got us into a beautiful car. Made it effortless and stress fr He made the car buying experience pleasant and convenient. He listened to our needs and got us into a beautiful car. Made it effortless and stress free. Highly recommended More
by Bets
Employees Worked With
Other Employees :
zzFrederick zzMcGrew
June 09, 2023
Made the experience easy and timely. Answered all questions and was an over all very good experience. Answered all questions and was an over all very good experience. More
by Warnold257
June 01, 2023
This is my third purchase at Big Star Cadillac. Wiem has helped me all 3 times and each time just tops any previous experience with her and Big Star Cadillac. Wiem is very professional and an amazi Wiem has helped me all 3 times and each time just tops any previous experience with her and Big Star Cadillac. Wiem is very professional and an amazing saleswoman. She is very thorough, and gets you in a car extremely fast and pain free. Dealerships always made me feel unworthy until I came across Big Star Cadillac and Wiem. Give them a try, you won’t be disappointed. More
by JessicaPatino
Employees Worked With
May 20, 2023
George was amazing and very patient with all of my questions. He walked us through the process and has been available above and beyond to help us along. Best salesman we have ever worked with! The fin questions. He walked us through the process and has been available above and beyond to help us along. Best salesman we have ever worked with! The finance person (not George) was rude, not helpful, and condescending and messed up my payment, which is my reason for giving 3 stars to the dealership (5 stars for George!). More
by MHM44
Employees Worked With
May 17, 2023
If you’re looking for a Luxury vehicle with top tier performance, quality and technology… Big Star Cadillac is your one stop shop !! They have the vehicle that you’re looking for and the bed side manner performance, quality and technology… Big Star Cadillac is your one stop shop !! They have the vehicle that you’re looking for and the bed side manner that every customer expects from an employee . Mark is very Profession, knowledgeable and will help you in any help that he can !!!! I’m not new to this family I’ve purchased 3 Cadillac’s from them and they’re very consistent to say the least . I’m so happy that I went with them once again. Special thanks to Mike Pierce he’s so AWESOME and caring . Kelly Wilson in finance and Angela in concierge services . You all are great and thanks so much for the hospitality. I’m telling everyone that I know that they need to go to Big Star Cadillac for their next vehicle, they will not be disappointed !! More
by TSpear
