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Carman Ford Lincoln
New Castle, DE
1,358 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,358 reviews
March 31, 2020
Incompetent service department. They don’t know their xxx from a hole in the ground. My girlfriend’s car has been in for repairs multiple times. They fail to repair the cat. I’ve told my girlfriend to write from a hole in the ground. My girlfriend’s car has been in for repairs multiple times. They fail to repair the cat. I’ve told my girlfriend to write a review. She’s too nice, well I’m retired military and don’t pull punches. I’ve advised to her to contact Ford Headquarters in Dearborn Michigan tambourine the dealership. Let’s see if they pull their heads of their xxx and fix the car right More
by Ttinnish
Employees Worked With
Service Dept “David”
March 21, 2020
Great service very generous and clean dealership everyone was polite and friendly they were very helpful with the whole purchase thanks a lot to everyone there. was polite and friendly they were very helpful with the whole purchase thanks a lot to everyone there. More
by Jamsr1978
March 20, 2020
Teamwork makes the dream work! I was not going to settle for just any car. JMac made my dream come true quicker than I imagined it would. All the guys were great. I might just stop by to say hi from time to for just any car. JMac made my dream come true quicker than I imagined it would. All the guys were great. I might just stop by to say hi from time to time. More
by deebeebrinkley
Employees Worked With
Other Employees :
Antoine Reid
March 19, 2020
Great Everything was great, smooth and easy. Their customer service was outstanding. This was the best car buying experience I had in buying a new car. Everything was great, smooth and easy. Their customer service was outstanding. This was the best car buying experience I had in buying a new car. More
by den_mil
March 17, 2020
I would like to thank everyone at Carman who put me in the vehicle of my choice .Joe Gary and Erwin .Telling my family and friend the vehicle of my choice .Joe Gary and Erwin .Telling my family and friend More
by Deborah
March 11, 2020
The service was excellent I had an accident recently and I was happy when Geico sent me to the Carman Body Shop because that is where I bought the car. They did an excellent j I had an accident recently and I was happy when Geico sent me to the Carman Body Shop because that is where I bought the car. They did an excellent job and it was completed on time. This is also typical of the service I receive when I bring the car in for routine maintenance. Excellent job in a timely manner. More
by Rmartinelli
Employees Worked With
Other Employees :
Jamie Ledford, David Leighren, Robert "Trey" Conley, Brittini Mantegna
March 11, 2020
Great Overall Experience Doing business with the Carman Dealership is a true joy as they make the car buying and car maintenance experience pleasant and trouble free. It is a Doing business with the Carman Dealership is a true joy as they make the car buying and car maintenance experience pleasant and trouble free. It is a pleasure to do business with folks who work so hard to make their customer experience a satisfying one. More
by Michael
March 11, 2020
We've purchased several vehicles throughout the years at Carman Ford - Lincoln because of the exceptional attention & value that we continue to receive. You can be assured a positive experience. Carman Ford - Lincoln because of the exceptional attention & value that we continue to receive. You can be assured a positive experience. More
by m_k_collier
March 10, 2020
The overall experience was excellent.The mechanical The overall experience was excellent. The mechanical problem was diagnosed and fixed rapidly. Jamie Ledford was a great help from a knowledgeable co The overall experience was excellent. The mechanical problem was diagnosed and fixed rapidly. Jamie Ledford was a great help from a knowledgeable communication perspective. The experienced is never a good one when sonething serious like a cylinder misfire happened to your brand new 2020 Lincoln Navigator. But in the end I can say that the good people at Carman, from my salesman John McDonald to Dave the service manager to Jamie Ledford the Customer Relations Manager made me whole and happy with their professional due diligence. More
by EC
Employees Worked With
Other Employees :
Jamie Ledford, David Leighren
March 10, 2020
The service at Carman is phenomenal! I have bought 4 cars at Carman. The interaction between the sales department, the the service shop and the body shop is exceptionally well coordinated I have bought 4 cars at Carman. The interaction between the sales department, the the service shop and the body shop is exceptionally well coordinated. More
by john
Employees Worked With
Other Employees :
Joe Trebiletti, Mark(service), Tony Trotta, Steve Houston, Guy Salvadori
