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Coastal Kia

Wilmington, NC

4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

December 01, 2022

Alex Houchin was amazing! As many know, buying a car is stressful, especially now in these strange and very expensive times. We didn't buy out of need, but out of necessity fo More

by lindseymjohnson19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Houchin
Dec 01, 2022 -

Coastal Kia responded

Wow! Thank you! We sincerely appreciate the amazing testimonial and compliments for our Product Specialist Alex Houchin. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "Alex made our car buying experience very easy.. he was very knowledgeable and great at listening." We truly appreciate you sharing your experience and expressing how Alex exceeded your expectations. We know you have already fallen in love with your new 2023 Kia Telluride SX-XL. Congratulations and enjoy!

December 01, 2022

Timely and very efficient. Customer service was great and the waiting room was well equipped. More

by jacimarie820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Coastal Kia responded

Fantastic news! Thank you for the five star service review and high marks for our staff. Please call us if you need anything. Thanks again!

December 01, 2022

We were treated like guest and everything was done very professional. Service was outstanding and we look forward to our next appointment. Thanks More

by ROCKY.HEATHCOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Coastal Kia responded

Thank you Rocky! Your five star service review is greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your business. We look forward to your next visit as well!

November 30, 2022

Even though it was the longest car buying experience that I ever had, it was far and away the best car buying experience for me. Very knowledgeable, courteous staff that dealt with was above others that I ha More

by kennethmanning944
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Bill Mathias, Jason Dodd
Nov 30, 2022 -

kennethmanning944 responded

Thank you for making the sale happen. It was truly "THE BEST DAY" of car buying in MY 74 years. CLASS all the way.

November 29, 2022

Purchased my vehicle from them. Overall they've been very friendly and professional, no terrible pressure tactics and this is with both the sales and the service team. More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Nov 30, 2022 -

Coastal Kia responded

Bernie, thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to rate Bob Tomlin and Sam Weisman with such high marks. We love the feedback including, "very friendly and professional, no terrible pressure tactics." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia team with your automotive service needs.

November 28, 2022

Genuinely nice and helpful staff. Made buying a new car feel effortless on my part. Truly grateful to be a part of the Kia family. More

by tmac11293
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Coastal Kia responded

Thank you for the five star review and high marks for Uber Hernandez and Ever Quezada. Congratulations! We are thrilled that Uber and Ever exceeded your expectations. Please call us if you need anything. Thanks again!

November 28, 2022

Pat and his crew were fantastic from start to finish throughout the whole process. I gave them an idea of what I was looking for and within 12 hours they found it and got the purchase process rolling. More

by Murphyp_2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our staff. Congratulations and enjoy! We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thanks again!

November 28, 2022

I always get great service at coastal Kia, from start to finish, My Spot. THANK YOU !!! More

by KB408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Nov 29, 2022 -

Coastal Kia responded

Great news! We sincerely appreciate the five star service review and gracious feedback. Thank you for giving so many of our service team members such high marks. Please call us if you need anything. Thank you!

November 28, 2022

I always get great service at Coastal Kia, I'm always comfortable when I go. More

by KB408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Nov 29, 2022 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "I always get great service at Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 26, 2022

We can say that Coastal Kia has excellent service. Friendly salesman with great customer service support. We will recommend any one that’s looking to buy a vehicle, or great service Coastal Kia is the More

by peaceandblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "Coastal Kia has excellent service, friendly salesmen with great customer service support." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive needs.

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