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Coastal Kia
Wilmington, NC
5,538 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,538 reviews
November 15, 2022
Very professional service people, speedy and informative service. My only issue was when they rotated the tires they left one underfilled which I didn’t catch until after I left. service. My only issue was when they rotated the tires they left one underfilled which I didn’t catch until after I left. More
by jck-mm
Verified CustomerEmployees Worked With
November 15, 2022
One of the nicest dealerships I’ve been in, very friendly staff, well mannered and informative. I’d definitely recommend Jason if you’re looking for a new or used vehicle. staff, well mannered and informative. I’d definitely recommend Jason if you’re looking for a new or used vehicle. More
by jfariel70
Employees Worked With
Jason Stone
November 15, 2022
John was the nicest person and very helpful. He is the one I would rather deal with when I go get my car serviced. In September my car battery messed up in my car at 415 in the morning the perso He is the one I would rather deal with when I go get my car serviced. In September my car battery messed up in my car at 415 in the morning the person I talked to there really give me a hard time about it. More
by bearypookiebear
November 15, 2022
The staff was very helpful. The work was done professionally. They answered all questions and completed the work in timely manner. The work was done professionally. They answered all questions and completed the work in timely manner. More
by charles_h71
Employees Worked With
November 14, 2022
Awesome service and excellent customer service. Very clean facilities as well. Will definitely recommend to all Very clean facilities as well. Will definitely recommend to all More
by DCOX256
November 14, 2022
Everyone is most friendly and they let me bring my pup in the showroom. Though I haven’t gotten my car yet and it’s already paid for I had my mother buy a car here as well. She loves it. Cody even came to my the showroom. Though I haven’t gotten my car yet and it’s already paid for I had my mother buy a car here as well. She loves it. Cody even came to my house to get the cashiers check for my car…hopefully I will be driving my new Alia soon. More
by michellesworld70
Employees Worked With
Cody Hamilton, Bill Mathias
November 14, 2022
Not happy at all with my service. I will not bring my Optima back anymore. I bought it back because it was still running hot when sitting idle after I had to fan replaced. I was told I will not bring my Optima back anymore. I bought it back because it was still running hot when sitting idle after I had to fan replaced. I was told it was the fan not thermostat at that time. Now when I take it back they say it's is. Also, issues with the engine. I hadthis engine put in by Kia when the first one went out and there was no negligence. They didn't see any oil leaks and couldn't explain why there was no oil. I gave them documentation of oil changes. I keep my vehicles current. I had to eat that $5500. I asked them to check to see if it needed an alignment. They check, but when they called and told me they would email the results and charges, I responded not to do anything I would talk to husband. I sent my daughter to pick the car up, the had done the alignment without my consent. They said I needed 3 tires so why was this done? I'm done. I won't purchase another. We have three. I've always been committed to Kia. I got rid of all other vehicles. No more More
by SHAWJACKIE64
Employees Worked With
November 13, 2022
Very courteous. Took time to explain everything. Thank you Kia I really appreciate your service Took time to explain everything. Thank you Kia I really appreciate your service More
by EXODUS94939704
November 12, 2022
It is a very clean and self sufficient place salespeople are wonderful and our salesman was awesome are wonderful and our salesman was awesome More
by SHEILAKING1960
November 12, 2022
Excellent service in a timely manner and service person John and the courtesy driver where very nice John and the courtesy driver where very nice More
by JACKIE48
Employees Worked With
