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Coastal Kia

Wilmington, NC

4.8
5,526 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,526 reviews

September 01, 2020

I went into coastal Kia to find a used car for me and my family but luckily with the help of a great team I was able to get me and my family into a new car and we have loved it ever since. John Wallace is a More

by jcollins052006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Sep 02, 2020 -

Coastal Kia responded

Congratulations on your recent new Kia purchase from John Wallace and our team at Coastal Kia! Thank you for the five star review. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!

September 01, 2020

They started on my car right away - even though i arrived almost an hour early for my appt. Kept me appraised of their repairs and even offered to do my emissions testing while i was there. Saved me an add More

by CBRENNAN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing testimonial. We are thrilled our service team was able to exceed your expectations. It was extremely thoughtful of you to go online and share your experience. Thank you for being an important part of our Coastal Kia Family!

August 31, 2020

Very friendly and professional staff. The waiting area is very comfy. The wait time was shorter than expected. I Love Coastal Kia!! Keep up the Great work👍👍👍👍👍 More

by JESSICAS772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Coastal Kia responded

We love you too! Thank you so much for the five star review and gracious comments. We are thrilled our service department continues to exceed your expectations during every visit. It was thoughtful of you to go online and rate your experience. Thank you for being a important part of our Coastal Kia Family!

August 31, 2020

Took 2018 Kia for maintenance. I went to the showroom and browsed. Took notice of new White Kia like my 2018. The car had a larger appearance & a TIRE. Kelvin gave me lots of information. I told him I was n More

by gailbnewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts,, Kelvin Swinson
Aug 31, 2020 -

Coastal Kia responded

Gail, thank you! We are thrilled you found a new Kia that meets your needs. Congratulations! Thank you for the great review and amazing feedback. It was thoughtful of you to mention Kelvin by name. We are thrilled to hear he was patient with you and able to exceed your expectations. Don't forget your first service at 5000 miles is complimentary. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything. We are here to help. Thanks again!

August 30, 2020

We purchased our new 2020 Kia Sorento in the fall of 2019. And we are very pleased with the SUV, it was our second Kia Sorento, the first was a 2011. We liked the look of our 2011 Kia, but I was looki More

by WSTEVENKISER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver and his associate (lady) were fun to talk to during our shopping trip yo Target, while maintenance was performed on our Kia., Howard Ramsey
Aug 31, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review. We truly appreciate it. Thank you for your loyalty to Coastal Kia and to the Kia brand as well. It was thoughtful of you to go online and share your sales and service experiences with our team. We are thrilled to hear you were able to enjoy our Complimentary Service Concierge Service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! You are appreciated!

August 30, 2020

They are always on time with the schedule appointment. The work is good and they always go over the service completed and explain needed service for future visits. Keeps my vehicle running. More

by KEN.BAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and share your experience and wonderful testimonial. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty! We sincerely appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

August 29, 2020

Kia was so helpful when I brought my Kia Soul and they are wonderful every time I take my car in for oil change and service More

by JMBROWN28451
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Coastal Kia responded

Thank you for the five star service review! We appreciate your continued loyalty to our service department. Please call us if you need anything. We are here to help. Thanks again.

August 28, 2020

Bob in service makes every visit a pleasure. He always let me know what I should think of servicing before it becomes a safety issue. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to mention Bob Tomlin by name. We sincerely appreciate the wonderful review and gracious comments. Your awesome feedback has been shared with Bob and our entire staff. He is amazing and our clients love working with him everyday. Thank you for being an important part of our Coastal Kia Family!

August 28, 2020

They worked well with us to get the deal we wanted. Satisfied with my new. Only complaint- not offered second deal originally promised by manager. More

by sara.rode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Aug 28, 2020 -

Coastal Kia responded

Sara, thank you for your feedback. Congratulations on your recent purchase! We apologize we could not come to terms on the second deal. We had already discounted the vehicle and were unable to meet the second number you requested. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

August 28, 2020

always friendly and cooperative with maintenance issues, honest with assessments of vehicle maintenance issues and informative about price and recommendations. also very helpful with un scheduled issues tha More

by R_VICCARO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 28, 2020 -

Coastal Kia responded

Thank you for the wonderful service review! We love the gracious comments including, "always friendly and cooperative...honest with assessments .... and informative." We pride ourselves on delivering a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty and feedback. Please call us if you need anything. We are here to help. Thanks again!

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