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Coastal Kia

Wilmington, NC

4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,479 reviews

August 11, 2020

Very Happy I have never in the 6 years of dealing with this dealership had any problems. Sam and Bob are very courteous and go out of their way to help. More

by CSUTHER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing comments. We love the gracious feedback including the comment, "I have never in the 6 years of dealing with this dealership had any problems." We sincerely appreciate your loyalty and awesome review. Please call us if you need anything. We are here to help!

August 11, 2020

Sam Weisman in the Service Dept was very friendly, polite, & helpful. He kept me up to date on the work done to my SUV. Excellent Services More

by nesia1821
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Coastal Kia responded

Isn't Sam Weisman in service the best? Thank you for the five star service review. We sincerely appreciate the rating of your recent service experience. Thank you for going online and sharing your thoughts. You wonderful review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

August 10, 2020

Excellent customer service by the Finance Manager I originally want to Coastal Kia because I could not get a limited power of attorney to transfer my leased vehicle tags from NC to TN but the Finance More

by MRACZ9471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Coastal Kia responded

Thank you for the five star review for our Coastal Kia Sales and Finance Team! We appreciate the five star rating and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for choosing Coastal Kia! Congratulations on your recent purchase.Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 10, 2020

determined kevin west done a awesome job getting my wife into a new car he kept working until he got us a price and payment that fit our needs thank you. More

by james.brown3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West
Aug 10, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review for Kevin West and our Coastal Kia sales team! Congratulations on your recent purchase. We are thrilled we were able to exceed you and your wife's expectations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 10, 2020

We had a excellent experience with Coastal Kia. Our expedience with Coastal Kia was very pleasant. Our salesperson was very knowledgeable and very helpful during our selection of our vehicle. We w More

by BTURSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West
Aug 10, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Welcome to the family. Thank you for the five star review and gracious comments. We are thrilled to hear we were able to exceed your expectations. We look forward to seeing you during your complimentary first service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

August 09, 2020

Had an awesome successful experience with John and the Kia team today in Wilmington. I came in with a tight budget and was able to not only get the car I wanted but also within my budget thanks to John, T More

by jcollins052006
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mascavage, John Wallace
Aug 09, 2020 -

Coastal Kia responded

Thank you for the amazing review and congratulations on your recent purchase! Welcome to the Coastal Kia Family! It was thoughtful of you to mention John, Tyler and Uber by name. We look forward to seeing you during your first complimentary service at 5000 miles. Thanks again!

August 08, 2020

John and the Kia staff were the only car dealer to put together a package to get me to sign on the dotted line. Good job 👏, well done!!! More

by jconte44
Recommend Dealer
Yes
Employees Worked With
John Wallace
Aug 09, 2020 -

Coastal Kia responded

Congratulations! Thank you for the five star review and kudos for John. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again and welcome to the Coastal Kia Family!

August 08, 2020

Had a 60 thousand miles checkup on my Kia there recently. Concierge service was awesome. The people I worked with were knowledgeable, friendly, and accommodating. And the price was comparable with a local me More

by UMICH1967
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our complimentary concierge service during your recent repair visit. Our clients find it to be extremely convenient and user friendly. Thank you for the five star review and gracious comments. We love the comments including, "the people I worked with were knowledgeable, friendly and accommodating." Our goal is to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 07, 2020

Fantastic Servie Bob Tomlin is amazing! He has definitely made me a customer for life. He handled my service and repair like a true professional. He discussed with me More

by JENNCOXE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, Kelley - shuttle drivers
Aug 10, 2020 -

Coastal Kia responded

Wow! Thank you for the wonderful five star review and kudos for Bob Tomlin, Bob, and Kelly in our service department. We love the feedback including, "Bob has definitely made me a customer for life." We have shared your amazing review with Bob and our entire service team. It was thoughtful of you to go online and rate your recent experience. We appreciate it. Please call us if you need anything. We are here to help. Thanks again!

August 07, 2020

Our time at Coastal Kia was a very excellent experience. Mr. Steve Kramer is one of the best car salesmen that I have ever had. More

by COOKELR76
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Coastal Kia responded

Wonderful review! Thank you! Congratulations on your recent purchase. It was thoughtful of you to mention Steve Kramer by name. We love your feedback including the gracious comment, "Mr. Steve Kramer is one of the best car salesmen that I ever had." We have established a culture to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your first free service at 5000 miles. Please call us if you need anything. Welcome to the Coastal Kia Family!

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