Coastal Kia

Extremely friendly and helpful! Howard and Steve were absolutely great!This KIA service center is the tops! I have been to other KIA shops that no were near as helpful! Howard and Steve were absolutely great!This KIA service center is the tops! I have been to other KIA shops that no were near as helpful! More

Great place to purchase a vehicle! Quality cars at reasonable prices and a truly wonderful and safe experience. They listen to your needs and do everything in their power to make you fe Quality cars at reasonable prices and a truly wonderful and safe experience. They listen to your needs and do everything in their power to make you feel valued and leave happy. This is so important especially in today's climate. More

Great Personal Interaction I have been bringing my vehicles to Coastal KIA for several years and have always received a nice welcome and straight answers for my service work. Th I have been bringing my vehicles to Coastal KIA for several years and have always received a nice welcome and straight answers for my service work. The recommendations for service are never over bearing. The suggestions for service have always been items that were needed either on the current service visit or possibly the next so we can plan for it. More

Great! Everyone is extremely accommodating. My car is well taken care of here and every service comes with a complimentary free hand wash. Howard has been ex Everyone is extremely accommodating. My car is well taken care of here and every service comes with a complimentary free hand wash. Howard has been exceptional in the service department. And Sam also. More

Home is home and that is why taking my car to what feels like family is the thing to do! Sam and the rest of the guys are awesome and take incredible care of my car needs. Have since I bought it new and sti like family is the thing to do! Sam and the rest of the guys are awesome and take incredible care of my car needs. Have since I bought it new and still looks new, and nearing 140,000 miles. More

Service department is always professional and helpful never a problem getting an appointment for service. Its nice to get in and out.. Waiting area and showroom is always clean never a problem getting an appointment for service. Its nice to get in and out.. Waiting area and showroom is always clean More

Good price, not so good finish to the process Kelvin was very easy to work with and offered me the best price for the car I could find so I went in and bought it. Kelvin quoted one finance rate an Kelvin was very easy to work with and offered me the best price for the car I could find so I went in and bought it. Kelvin quoted one finance rate and paperwork was created with a different rate. The incorrect rate was not pointed out during the signing process by Mike, the finance manager, and subsequently went unnoticed by me until I got home. When I communicated the error through email, Kelvin and I had the same "story" of what went down at the dealership regarding the interest rate. Mike and I then had an unpleasant conversation, which essentially implied that I either didn't remember the events of the day before or I was lying about them. I wasn't happy. After further discussion at the dealership between Kelvin, Mike, and the head of Sales, Mike corrected the interest rate to what was agreed upon at the time of the sale. I had to make another trip to Wilmington to sign the new paperwork, and they had to send a driver to Raleigh for my daughter to sign because of her very busy clinical schedule at NC State Vet Hospital. Although requested by me, there was no compensation (in the form of Sportage car accessories) for our dissatisfaction of the process or time and expenses required to fix their mistake. I feel that this inexpensive and easy fix to an unpleasant sales experience would have made a difference. Experiences like mine are what gives car salesmen a bad name. More

Always friendly and helpful. Easy to get in contact with about services. They offer a nice seating area indoor and outdoor while you wait. If you decide jot to they have a courtesy vehicle to take care if y about services. They offer a nice seating area indoor and outdoor while you wait. If you decide jot to they have a courtesy vehicle to take care if you. More

2020 Kia Sorento- ease of the deal Did this whole purchase on line and phone with Kelvin. Spoke with many dealers in the last 2 weeks and Coastal was the most responsive. Had no hesita Did this whole purchase on line and phone with Kelvin. Spoke with many dealers in the last 2 weeks and Coastal was the most responsive. Had no hesitation completing this purchase. Never even visited the dealer which is 240 miles from my house. Kelvin even arranged to have the car delivered to my home. This was the easiest transaction I ever had when buying a car. I would highly recommend this dealership. More

Once again, Great Experience! You guys did an awesome job. Everything was taken care of and in a timely manner. Nothing was done unless consulted, and cost was considered for every You guys did an awesome job. Everything was taken care of and in a timely manner. Nothing was done unless consulted, and cost was considered for everything. If it wasn't necessary right now, a good timeframe was determined. I was taken care of, right away. Friendly staff, and everyone was eager to assist. I will always recommend this dealership. More