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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,503 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,503 reviews

May 05, 2020

Excellent quick service and great pricing on tires. Howard was responsive to my concern and able to get me a fast appointment and pick up and delivery. More

by JILLBROWER
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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May 05, 2020 -

Coastal Kia responded

Wonderful review! Thank you so much! It was extremely thoughtful of you to mention Howard Ramsey in this Coastal Kia five star review. Your gracious comments have been shared with Howard and our entire service team. We sincerely appreciate your business and hope to see you again soon.

May 05, 2020

I liked dealing with the friendly staff.Everyone was very nice.They worked patiently on getting me into a new car with high gas milage More

by MARKSYKES1962
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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May 07, 2020 -

Coastal Kia responded

Love it! Congratulations on your recent purchase from Coastal Kia! Thank you so much for the five star review and wonderful comments. It was gracious of you to go online and share your thoughts. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia!

May 05, 2020

professional ,courteous very informative all personel from the first telephone call with steve kramer i knew we should go to dealership and talk. i might mention i did not have car fever. steve was cout More

by coliedooley
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2020 -

Coastal Kia responded

Frances and Colie Dooley - thank you SO MUCH for the five star review and gracious testimonial. Our entire Coastal Kia Team wants to welcome you to the family! It was extremely thoughtful of you to mention Steve Kramer, Tyler Desmarest and John Wigger in your review. From sales to service we are here to serve! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help. Your wonderful review has been shared with Steve, Tyler and John is service. Thanks again!

May 05, 2020

Awesome bunch! The service dept here is awesome! Great bunch, got my truck to me even sooner than was quoted. And sprayed it with sanitizer! Thanks guys! More

by LIC1773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful service review and gracious comments. We think we have a "great bunch" too. Please call us if you need anything. We are here to help and keep you safe! We appreciate you! From your Coastal Kia Family

May 05, 2020

Excellent folks! We are very pleased with our experience at Coastal Kia when buying our new car. Everyone was courteous and very professional. I would definitely recommend them! More

by BJPARTL
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West, Howard Ramsey
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May 05, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review for our sales team at Coastal Kia! Congratulations on your recent purchase. We love the comments, "we are very pleased with our experience at Coastal Kia when buying our new car.... everyone was courteous and very professional, I would definitely recommend them." Fantastic! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help. Thanks again from your Coastal Kia family!

May 04, 2020

I really like Uber and Dogukan they were awesome through the whole services. I really like my brand new Sorento. He did everything in his power to make sure I got it More

by jmcbride1556
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dogukan Imir
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May 05, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review for Uber and Dogukan at Coastal Kia! Congratulations on the purchase of your new Kia Sorento from Coastal Kia. Welcome to the family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

May 04, 2020

Kevin was very helpful and friendly. It was one of our best experiences buying a vehicle. Friendly service, quick handling of getting a price negotiated, and was delivered. More

by MARK_A_SMITH85
Recommend Dealer
Yes
Employees Worked With
Kevin West
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May 04, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from our team at Coastal Kia! We sincerely appreciate the five star review and compliments for your Product Specialist Kevin West. We love to hear "it was one of our best experiences buying a vehicle." Fantastic! Welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

May 04, 2020

Best service department around! During this pandemic, took every precaution for a safe service experience... wore masks, sanitized my car and took care of all paperwork outdoors away from others! More

by LTOWNSEND33647
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2020 -

Coastal Kia responded

Fantastic! Thank you for recognizing our safety efforts and for the the amazing five star review. We absolutely love the comment, "best service department around!" It was thoughtful of you to go online and share such wonderful kudos for our service team. Your amazing five star review has been shared with our entire service team. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

May 04, 2020

John was very nice and polite. Explained every move into getting this deal done. Very thoughtful on the distance and mask wearing Thank to every one. More

by ROCHNYBUGS
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
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May 07, 2020 -

Coastal Kia responded

Wonderful! Thank you for recognizing John Wallace and our efforts to provide a safe environment for our guests and our staff. Congratulations on your recent purchase from John and our team at Coastal Kia! John does an amazing job and it is always nice for our extended family to recognize his efforts. Your gracious comments and kudos have been shared with John and our entire staff. Please call us if you need anything. We are here to help. Thanks again!

May 04, 2020

great experience Steve Kramer was great to work with. We also dealt with Michael Mascavage who was also a pleasure to deal with. We also meet with a rep from service More

by nowakiaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2020 -

Coastal Kia responded

Success! We love the comment, "everybody we met there made us feel like we were important!" You absolutely are... and now you are family! It was kind of you to mention Steve Kramer and Michael Mascavage in your awesome review. Your gracious comments have been shared with Steve, Michael and our entire team including service. Welcome to the Coastal Kia family! We are here if you need anything. Please don't hesitate to reach out. Thanks again!

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