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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

March 30, 2020

Service work was quick and customer lounge was comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be More

by NHOLWAY
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review for our service team at Coastal Kia! It was thoughtful of you to mention Sam in your review. We strive to deliver a truly exceptional experience to every client during every visit. Your gracious comments have been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

March 30, 2020

My experience with the dealership was excellent and my service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything! More

by BGLANC41
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the amazing five star review for our Coastal Kia team. We sincerely appreciate the feedback and amazing review. It was thoughtful of you to share your experience. Thank you for choosing Coastal Kia!

March 30, 2020

This dealership was very helpful and everyone was so kind. John Wallace was especially awesome he goes above and beyond for his customers very pleased. More

by LadyJ40
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Bill Mathias, Howard Ramsey
Mar 30, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to mention John Wallace by name. We love the comment, "this dealership was very helpful and everyone was so kind." Welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything.

March 29, 2020

Coastal kia is always awesome! I have bought 3 cars from them and always had a good experience. Jason Stone was my salesman and he was great. More

by AMCKITRICK79
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Howard Ramsey
Mar 30, 2020 -

Coastal Kia responded

Thank you for the great review! We could not agree more. Jason Stone is amazing and we are lucky to have him. We sincerely appreciate the five star sales review and kudos for Jason. We can not thank you enough for your continued loyalty to Coastal Kia and to the Kia brand as well. Your amazing review has been shared with Jason and our entire sales staff. Thank you for being such an important part of our Coastal Kia family!

March 28, 2020

Called on the Saturday before the dealership was going to have to close due to the virus. Steve made the buying process a pleasure. He knows his product and can answer all of your questions. A few hours w More

by wkramer11050
Recommend Dealer
Yes
Employees Worked With
Mar 30, 2020 -

Coastal Kia responded

Congratulations! Welcome to the Coastal Kia Family! We are thrilled to hear we exceeded your expectations during your recent sales experience. It was thoughtful of you to mention your Product Specialist Steve Kramer by name. We love the comment, "he knows his product and can answer all of your questions." We look forward to seeing you during your first free service at 5000 miles. Thanks again, please call us if you need anything.

March 27, 2020

Easy Simple Process Great job goes out to Jason Stone and Mike Mascavage! Willing to bend over backwards for us to get us what we wanted. Jason even came in to help us on More

by rickmunton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Mar 27, 2020 -

Coastal Kia responded

Thank you for the five star sales review for Coastal Kia! It was thoughtful of you to mention Jason Stone and Mike Mascavage by name. Congratulations on your recent purchase! We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family.

March 27, 2020

The service dept did a software upgrade before performing I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended. More

by CINDYRETCHIN
Recommend Dealer
No
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for your feedback. Our Service and Parts Director John Wigger has tried to reach out to you via phone to discuss your recent visit and recommendations that were suggested on your Kia Sorento. Please call John at your earliest convenience. He can be reached at 910-408-0100. We are here to help. Thank you.

March 26, 2020

2012 KIA OPTIMA Overall good experience - All employees were courteous and professional. Car in for service, work completed in a timely manner. Work completed on sug More

by gregt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 27, 2020 -

Coastal Kia responded

Thank you for the wonderful service review for Howard and our team at Coastal Kia! Your awesome review has been shared with Howard and our entire service team. We love the comment, "overall good service - all employees were courteous and professional." We appreciate you being such an important part of our Coastal Kia family!

March 26, 2020

Always trying to help with my car, and are always quick as possible on getting my car back to me when I get it serviced. More

by AMYTRIBOU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. Your gracious review has been shared with our entire service team. Thank you for choosing Coastal Kia!

March 26, 2020

EEEZEE PEEZE! Very impressed with my Salesman I had a budget to stick with and he allowed me to accomplish this. While I was waiting to take a test drive, Peggy More

by mdaniels12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Coastal Kia responded

Congratulations on your recent new Kia purchase from Coastal Kia! Welcome to the family! It was thoughtful of you to mention Peggy and your Product Specialist Steve in your review. We strive to deliver a "truly exceptional experience" to every client during every visit. We look forward to seeing you during you first free service at 5000 miles. We love the comment, "did not feel pressured as he presented all the facts of keeping an old vehicle versus purchasing a NEW vehicle with the assurance backed by Coastal Kia." Wonderful! Please call us if you need anything. We are here to help. Thanks again!

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