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Coastal Kia

Wilmington, NC

4.8
5,524 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,524 reviews

March 26, 2020

2012 KIA OPTIMA Overall good experience - All employees were courteous and professional. Car in for service, work completed in a timely manner. Work completed on sug More

by gregt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 27, 2020 -

Coastal Kia responded

Thank you for the wonderful service review for Howard and our team at Coastal Kia! Your awesome review has been shared with Howard and our entire service team. We love the comment, "overall good service - all employees were courteous and professional." We appreciate you being such an important part of our Coastal Kia family!

March 26, 2020

Always trying to help with my car, and are always quick as possible on getting my car back to me when I get it serviced. More

by AMYTRIBOU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. Your gracious review has been shared with our entire service team. Thank you for choosing Coastal Kia!

March 26, 2020

EEEZEE PEEZE! Very impressed with my Salesman I had a budget to stick with and he allowed me to accomplish this. While I was waiting to take a test drive, Peggy More

by mdaniels12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Coastal Kia responded

Congratulations on your recent new Kia purchase from Coastal Kia! Welcome to the family! It was thoughtful of you to mention Peggy and your Product Specialist Steve in your review. We strive to deliver a "truly exceptional experience" to every client during every visit. We look forward to seeing you during you first free service at 5000 miles. We love the comment, "did not feel pressured as he presented all the facts of keeping an old vehicle versus purchasing a NEW vehicle with the assurance backed by Coastal Kia." Wonderful! Please call us if you need anything. We are here to help. Thanks again!

March 25, 2020

Emergency Engine Replacement Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of. More

by CDMINOPOLI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia here in Wilmington, NC. It was thoughtful of you to mention Sam, Howard and John by name. Your five star review has been shared with them and our entire team. We are thrilled to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business.

March 24, 2020

The ease of getting an appointment The ease of getting an appointment. They had to order a part for the recall. When it finally came in, I was able to get an appointment the same More

by NCBETTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We are thrilled to hear your part came in quickly and we were able to get your vehicle in and out the same day. We appreciate you recognizing our attention to detail. Our goal is to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2020

Oil Change As usual, I come here for my maintenance. Same always take care of me. I had some things needing to be taken care of, but I chose not to do so at this More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Coastal Kia responded

Ms. Jones, thank you for the five star Coastal Kia service review! It was thoughtful of you to mention Sam Weisman by name. Your five star review has been shared with Sam our our entire service team. Sam is wonderful and we are lucky to have him. We adore the comment, "they do not push you into doing anything you don't want to do, which I love." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 22, 2020

relaxing,plenty of fresh snacks, water,coffee, plus hot chocolate if you want,reading material, eternet service available while you wait,services is excellent ,great More

by ROSEVAUGHT60
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear we were able to exceed your expectations. It is also wonderful to hear you were able to enjoy our VIP Customer Lounge Experience. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

March 22, 2020

My experience was first class at Coastal Kia, awesome!!! Pat Koballa and his staff are outstanding. I will recommend the dealership to all my friends and associates. I am very pleased with my new Niro! More

by JPARTL44
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West, Howard Ramsey
Mar 23, 2020 -

Coastal Kia responded

Awesome! Thank you so much for the five star sales review for Pat Koballa and our sales team at Coastal Kia! Congratulations on the purchase of your new Kia Niro. We love the comment, "my experience was first class at Coastal Kia, awesome!!!" Welcome to the Coastal Kia Family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything.

March 21, 2020

Great experience buying a car from Coastal Kia Kelvin was wonderful. Took great care of us. Thanks to Steve for the wonderful experience. Have never bought a car without spending hrs at the dealership.. can' More

by Reesie
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Mar 21, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the wonderful five star review for Steve, Kelvin and our sales team at Coastal Kia! We are thrilled to hear we were able to exceed your expectations. Your thoughtful comments and testimonial have been shared with Steve, Kelvin and our entire team. Congratulations on your recent purchase. Welcome to the Coastal KIa family!

March 20, 2020

Excellent Service Steve Kramer was a great sales consultant. He was very helpful, friendly, & courteous. Excellent Service from all other employees. Overall good experi More

by nesia1821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Coastal Kia responded

Thank you for the five star review for Steve Kramer and our sales team at Coastal Kia! We love the comment, "he was very helpful, friendly and courteous." Your gracious comments have been shared with Steve and our entire sales staff. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

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